On Wed, Sep 16, 2009 at 10:57:09PM +0200, Jerome Durand wrote: > Now I understand the permanent ccs concept.... But I would have expected > that when a requestor cc some folks, they are automatically registered > as permanent ccs.
There is a config option for that on ticket creation > Isn't there a default scrip for that? Looks like there isn't (??) Any > hint welcome to update my 'on create autoreply to requestor... and add > ccs are permanent ccs!" Adding CCs as people reply to RT is documented on the wiki, but won't become a core feature. -kevin > Kevin Falcone a écrit : > > On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote: > >> My problem is that the system sends 2 emails: > >> - one for requestor and the Bcc backup email address > >> - one for the people cced (that I need to tick everytime) > > > > These are separate Scrips. > > > > On Correspond Notify Requestors and CCs notifies Requestors and > > permanent CCs of the tickets > > > > On Correspond Notify Other Recipients notifies Other Recipients > > (including one-time-ccs) > > > > Either add those people as a CC of your ticket or change your scrips > > > > -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
