Thank you Kevin, Now I understand the permanent ccs concept.... But I would have expected that when a requestor cc some folks, they are automatically registered as permanent ccs.
Isn't there a default scrip for that? Looks like there isn't (??) Any hint welcome to update my 'on create autoreply to requestor... and add ccs are permanent ccs!" Thanks Jerome Kevin Falcone a écrit : > On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote: >> My problem is that the system sends 2 emails: >> - one for requestor and the Bcc backup email address >> - one for the people cced (that I need to tick everytime) > > These are separate Scrips. > > On Correspond Notify Requestors and CCs notifies Requestors and > permanent CCs of the tickets > > On Correspond Notify Other Recipients notifies Other Recipients > (including one-time-ccs) > > Either add those people as a CC of your ticket or change your scrips > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- ------------------------------------------------------------- Jerome Durand Responsable des services aux usagers Services operations & support manager Réseau National de Télécommunications pour la Technologie, l'Enseignement et la Recherche Tel: +33 (0) 1 53 94 20 40 | GIP RENATER Fax: +33 (0) 1 53 94 20 41 | c/o ENSAM E-mail: [email protected] | 151 Boulevard de l'Hôpital http://www.renater.fr | 75013 PARIS -------------------------------------------------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
