On Wed, Sep 16, 2009 at 16:57, Jerome Durand <jdur...@renater.fr> wrote: > Thank you Kevin, > > Now I understand the permanent ccs concept.... But I would have expected > that when a requestor cc some folks, they are automatically registered > as permanent ccs.
The form clearly says (in the native English version at least) "One-time cc" We handle this sort of message backup with a global scrip rather than template hacking... On transaction TransactionCreate Send Email Backup Template... which is just the default transaction template (our actual transaction template is customized) with the hard-coded bcc to the secondary address. Cheers! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
