I'm still evaluating RT for use at Minerva, and I've run into a few requests from IT staff. First, is there any way I can easily hide the comment, brief headers and full headers, and the Download links from the ticket display (both for self service and the Admin UI.) Also, I'd like if users can set the priority of the ticket, instead of IT initially so we can get an idea of how soon it will be required. Additionally, it doesn't seem that the Requestor field is being auto set, which means that tickets don't show up in the ticket owner's self service UI.
-- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
