On Fri, Oct 23, 2009 at 12:36 AM, Gary Greene <ggre...@minervanetworks.com>wrote:
> On 10/22/09 3:04 PM, "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org> > wrote: > >> The thing here is that the interface is presenting far too much > information > >> for my users (both admin and self service UIs), thus why I'm trying to > > I'd recommend just getting used to it. > > If I had to "just get used to it" as you put it, we'd never move over to > using RT. The corporate culture here is very non-forgiving of IT if we > don't > give them exactly what they want. Thankfully, I've managed to do everything > I want with only a couple of small items left on my plate for testing with > more users here. > Bestpractical has consultants that can help you streamline your RT installation to your users' wishes: http://bestpractical.com/services/development.html I mean, it's open source, but it does not have to cost zero, does it? Other solutions cost a lot and you don't even get the chance to change the functionality. That is the typical solution for other software solution in environments like yours anyway, I am surprised I even have to point it to you :-) -- Natxo
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