On 10/22/09 3:04 PM, "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org> wrote: >> The thing here is that the interface is presenting far too much information >> for my users (both admin and self service UIs), thus why I'm trying to > I'd recommend just getting used to it.
If I had to "just get used to it" as you put it, we'd never move over to using RT. The corporate culture here is very non-forgiving of IT if we don't give them exactly what they want. Thankfully, I've managed to do everything I want with only a couple of small items left on my plate for testing with more users here. >> streamline it as best I can. Would you know which modules these links are >> generated by? At least then I can hack them out in the local override >> directory. > Not modules, Mason file sin share/html Yup. This worked beautifully. I've successfully hacked up local overrides to these that do exactly what I wanted. > Alternatively, you might create a custom CSS theme that display:none's the > icky classes like downloadattachment. While you're still sending the bytes, > your modifications are more future proof this way. > > Another advantage of doing it with CSS is that you can set the default CSS > to the custom theme, but this would still allow power users the ability to > revert to RT "as it ought to be." The "as it aught to be" line there is highly subjective. ;) Thankfully, I've managed to get everything short of the Priorities changes that I want done, which looks like I have to upgrade to 3.8.4 or higher to use the extension I need for that (PriorityAsString), plus add a CF for Severity. So far, so good. :) -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com