Can you log in as root? If so you should be able to search for the ldap user you logged in as and then grant them access. I think the page you are talking about is only showing privledged users. Also, you will only be able to search for ldap users that have logged in, unless you also use the ldap import plugin http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.07/lib/RT/Extension/LDAPImport.pm
For the permissions problem, it sounds like you granted permissions, but didn't make the user a priveledge user. If you search for your user like I mentioned above, when you look at their property sheet you will see a check box called make this user priveledged (something like that), checking that should give the user access. ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Val Polyakov [...@polyakov.me] Sent: Wednesday, September 29, 2010 11:46 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] managing ldap users / RT-Authen-ExternalAuth question Hi, My RT-Authen-ExternalAuth works - as in, I can login to RT using my active directory username/password. however, when I login using my AD account I don't see many things. I only see open tickets / closed tickets / new ticket on the left side there.. how can I give the ability to view all queues to authenticated users, for instance? I tried doing this in config -> global -> group rights: SeeQueue to Everyone but that didn't seem to help.. also, another question: if I go to configuration -> users I only see root there. I don't see the LDAP account that I successfully logged in with previously. Why? My RT_SiteConfig.pm and externalauth's RT_SiteConfig.pm are attached RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
