> Can you log in as root? yes
> If so you should be able to search for the ldap user you logged in as and > then grant them access. how? where do I search? the only 'users' that I see is in configuration -> users, and you're saying thats the wrong place.. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!