Jon, Remove the right to "OwnTicket" as well as "Steal" and "Take". You can grant the "ModifyTicket" to that group as well as "ShowTicket" and that way they can See tickets in a Queue, Modify them, but not Own them.
Kenn LBNL On Wed, Feb 16, 2011 at 3:24 PM, Jon Baker <jba...@wgm.us> wrote: > I am trying to set up a group in a queue that has the ability to change the > status but not the owner; i.e. can't steal/take it (a different group is > assigning tickets to them and they're not allowed to get out of it) but they > need to be able to resolve their own tickets. > > It seems to me that Steal and Take are subsets of ModifyTicket (i.e, if you > have ModifyTicket you implicitly have Steal and Take) but I can't figure out > how to separate ownership changes from status changes. Is this possible? > > Thanks - > -- > Jon Baker > Systems Administrator > Church on the Move > 1003 N 129th E Ave > Tulsa OK 74116 > (918) 234-5656 > > > > > CONFIDENTIALITY NOTICE: This transmission may be confidential and subject > to legal privilege. If you are not the intended recipient of this message, > you may not review, disclose, print, copy or disseminate this information. > If you have received this in error, please reply and notify the sender > (only) and delete the message. Unauthorized interception of this e-mail is a > violation of federal criminal law. >
