On Thu, Feb 17, 2011 at 08:06:03AM -0600, Jon Baker wrote: > Thanks for the reply, Kenn - I want the users to be able to be > assigned the ticket by the admin, but I don't want them to be able > to change any ticket assignments themselves. So Joe is in the Users > group, and Sam is in the Admin group. Sam needs to be able to > assign ownership of a ticket to Joe. Joe needs to be able to > resolve tickets. But Joe should not be able to assign the ticket to > anyone else, nor should he be able to steal or take a ticket. > > I'm going to see if I can figure out a way to do this with a Scrip unless > there's some permission voodoo that i'm missing.
ModifyTicket implies being able to change the owner, so you'll need to enforce your no-changes rule elsewhere -kevin > On Feb 16, 2011, at 8:10 PM, rt-users-requ...@lists.bestpractical.com wrote: > > > Jon, > > > > Remove the right to "OwnTicket" as well as "Steal" and "Take". You can grant > > the "ModifyTicket" to that group as well as "ShowTicket" and that way they > > can See tickets in a Queue, Modify them, but not Own them. > > > > Kenn > > LBNL > > -- > Jon Baker > Systems Administrator > Church on the Move > 1003 N 129th E Ave > Tulsa OK 74116 > (918) 234-5656 > > > > > CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to > legal privilege. If you are not the intended recipient of this message, you > may not review, disclose, print, copy or disseminate this information. If you > have received this in error, please reply and notify the sender (only) and > delete the message. Unauthorized interception of this e-mail is a violation > of federal criminal law.
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