I was able to sort of hack it into resetting the ownership if someone outside
of the group attempts to change it. I created a scrip on "Owner Change" with
the following custom action:
my $GroupObj = RT::Group->new( $RT::SystemUser );
$GroupObj->LoadUserDefinedGroup( 'IT Admin' );
my $PrincipalObj = RT::Principal->new( $RT::SystemUser );
$PrincipalObj->Load( $self->TransactionObj->Creator );
if($GroupObj->HasMemberRecursively($PrincipalObj)) {
# IT Admin is allowed to change the owner.
return;
} else {
if ($self->TransactionObj->Creator != 1) {
# User 1 is the RT system, if we've recursed into here we don't want to do
it again
$self->TicketObj->SetOwner($self->TransactionObj->OldValue,'Force');
}
}
Looks like that is doing the job.
> I am trying to set up a group in a queue that has the ability to change the
> status but not the owner; i.e. can't steal/take it (a different group is
> assigning tickets to them and they're not allowed to get out of it) but they
> need to be able to resolve their own tickets.
>
> It seems to me that Steal and Take are subsets of ModifyTicket (i.e, if you
> have ModifyTicket you implicitly have Steal and Take) but I can't figure out
> how to separate ownership changes from status changes. Is this possible?
>
> Thanks -
--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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