Thanks for the reply, Kenn - I want the users to be able to be assigned the ticket by the admin, but I don't want them to be able to change any ticket assignments themselves. So Joe is in the Users group, and Sam is in the Admin group. Sam needs to be able to assign ownership of a ticket to Joe. Joe needs to be able to resolve tickets. But Joe should not be able to assign the ticket to anyone else, nor should he be able to steal or take a ticket.
I'm going to see if I can figure out a way to do this with a Scrip unless there's some permission voodoo that i'm missing. On Feb 16, 2011, at 8:10 PM, rt-users-requ...@lists.bestpractical.com wrote: > Jon, > > Remove the right to "OwnTicket" as well as "Steal" and "Take". You can grant > the "ModifyTicket" to that group as well as "ShowTicket" and that way they > can See tickets in a Queue, Modify them, but not Own them. > > Kenn > LBNL -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
