Hi Roy, I'm on 3.8.7 I've tried: Last Owner: {$TransactionObj->OldValue}
and get: RT: Template parsing error: Can't call method "OldValue" on an undefined value at template line 15. Stack: [template:15] Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need the RealName and the emailaddress. Cheers, Björn Am 24.02.11 16:08, schrieb Raed El-Hames: >> oldOwner ? > I think you grab that from the TransactionObj->OldValue, and find the user > object and its email address from there. > Sorry I cannot remember the exact syntax, I am no where near my RT. > > Roy > >> -----Original Message----- >> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- >> boun...@lists.bestpractical.com] On Behalf Of Björn Schulz >> Sent: 24 February 2011 14:51 >> To: rt-users@lists.bestpractical.com >> Subject: [rt-users] owner change - old owner >> >> Hi guys, >> >> I try to send a mail after owner change to the new and the old owner, >> but I stuck... >> I try to do it with a template. >> >> New owner = {$Ticket->OwnerObj->Name} >> oldOwner ? >> >> Any help is appreciated. >> >> Cheers, >> Björn