That works fine thank you! bjoern
Am 24.02.11 17:15, schrieb Raed El-Hames: >> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need >> the RealName and the emailaddress. > > Yes that's right and that's what I meant by " find the user object and its > email address from there" > You can do something like : > > $user_obj = RT::User->new(RT::SystemUser); > $user_obj->Load({$Transaction->OldValue) ; > $user_email = $userObj->EmailAddress ; > > > Etc etc > > Roy > >> -----Original Message----- >> From: Björn Schulz [mailto:bjoern.sch...@desy.de] >> Sent: 24 February 2011 15:33 >> To: Raed El-Hames >> Cc: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] owner change - old owner >> >> Hi Roy, >> I'm on 3.8.7 >> >> I've tried: >> Last Owner: {$TransactionObj->OldValue} >> >> and get: >> RT: Template parsing error: Can't call method "OldValue" on an undefined >> value at template line 15. Stack: [template:15] >> >> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I >> need the RealName and the emailaddress. >> >> Cheers, >> Björn >> >> >> Am 24.02.11 16:08, schrieb Raed El-Hames: >>>> oldOwner ? >>> I think you grab that from the TransactionObj->OldValue, and find the >> user object and its email address from there. >>> Sorry I cannot remember the exact syntax, I am no where near my RT. >>> >>> Roy >>> >>>> -----Original Message----- >>>> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- >>>> boun...@lists.bestpractical.com] On Behalf Of Björn Schulz >>>> Sent: 24 February 2011 14:51 >>>> To: rt-users@lists.bestpractical.com >>>> Subject: [rt-users] owner change - old owner >>>> >>>> Hi guys, >>>> >>>> I try to send a mail after owner change to the new and the old owner, >>>> but I stuck... >>>> I try to do it with a template. >>>> >>>> New owner = {$Ticket->OwnerObj->Name} >>>> oldOwner ? >>>> >>>> Any help is appreciated. >>>> >>>> Cheers, >>>> Björn