> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need > the RealName and the emailaddress.
Yes that's right and that's what I meant by " find the user object and its email address from there" You can do something like : $user_obj = RT::User->new(RT::SystemUser); $user_obj->Load({$Transaction->OldValue) ; $user_email = $userObj->EmailAddress ; Etc etc Roy > -----Original Message----- > From: Björn Schulz [mailto:bjoern.sch...@desy.de] > Sent: 24 February 2011 15:33 > To: Raed El-Hames > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] owner change - old owner > > Hi Roy, > I'm on 3.8.7 > > I've tried: > Last Owner: {$TransactionObj->OldValue} > > and get: > RT: Template parsing error: Can't call method "OldValue" on an undefined > value at template line 15. Stack: [template:15] > > Last Owner: {$Transaction->OldValue} gives me the ID of the User but I > need the RealName and the emailaddress. > > Cheers, > Björn > > > Am 24.02.11 16:08, schrieb Raed El-Hames: > >> oldOwner ? > > I think you grab that from the TransactionObj->OldValue, and find the > user object and its email address from there. > > Sorry I cannot remember the exact syntax, I am no where near my RT. > > > > Roy > > > >> -----Original Message----- > >> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > >> boun...@lists.bestpractical.com] On Behalf Of Björn Schulz > >> Sent: 24 February 2011 14:51 > >> To: rt-users@lists.bestpractical.com > >> Subject: [rt-users] owner change - old owner > >> > >> Hi guys, > >> > >> I try to send a mail after owner change to the new and the old owner, > >> but I stuck... > >> I try to do it with a template. > >> > >> New owner = {$Ticket->OwnerObj->Name} > >> oldOwner ? > >> > >> Any help is appreciated. > >> > >> Cheers, > >> Björn