I am getting transaction emails on RT is it possible to get the custom field
value on that ticket and modify the transaction email to include the custom
field value? Here is the example email:
Wed Feb 22 10:36:16 2012: Request 166 was acted upon.
Transaction: Status changed from 'open' to 'resolved' by user1
Queue: Bicycle
Subject: Tires is not working
Owner: user1
Requestors: us...@gooble.com
Status: resolved
Custom Field: Value here
Anyhelp would be appreciated thank you.
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