Dear Mr. Thomas, Thanks, after doing the make initdb I had it enabled on the select list, I will try extracting the custom field value and post the result here.
Thomas Sibley wrote: > > On 02/29/2012 12:58 AM, nickyflavier wrote: >> However, when I am creating a new script based on this guideline >> http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the >> Action: >> Extract Custom Field Values is not on the select option list. >> >> How do I know If I have installed the >> RT::Extension::ExtractCustomFieldValues and enabled it properly? >> It might be an installation issue, otherwise kindly correct me if I am >> wrong. > > You didn't read the README that ExtractCustomFieldValues ships with. > Please read it. You missed the make initdb step for first time installs. > > Thomas > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > > -- View this message in context: http://old.nabble.com/Re%3A-Custom-field-value-in-an-email-tp33377770p33418889.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012