Hello All, I am running RT 4.0.10 on CentOS 6.3.
I was trying to create a user defined condition from the create scrip ui based on a code snippit I found here (http://requesttracker.wikia.com/wiki/CustomConditionSnippets). On Correspond to Unowned Ticket return 0 unless $self->TransactionObj->Type eq "Correspond"; return 0 unless $self->TicketObj->Owner == $RT::Nobody->id; return 1; I was wondering if I can add an or in the first statement to make it apply to correspond or comment? Like this: return 0 unless $self->TransactionObj->Type eq "Correspond" or "Comment"; return 0 unless $self->TicketObj->Owner == $RT::Nobody->id; return 1; Essentially the entire helpdesk has grown tired of being admin CC's on all queues but we want a way to be able to see correspondence or comments on unowned tickets. I'd prefer not to create two separate scrips. I didn't want to create the scrips unless I was sure instead of just creating them to see if it would work. Any help is much appreciated... Thanks, James Billington Mantech International ________________________________ This e-mail and any attachments are intended only for the use of the addressee(s) named herein and may contain proprietary information. If you are not the intended recipient of this e-mail or believe that you received this email in error, please take immediate action to notify the sender of the apparent error by reply e-mail; permanently delete the e-mail and any attachments from your computer; and do not disseminate, distribute, use, or copy this message and any attachments.
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