On 03/13/2013 09:59 AM, Billington, James wrote: > I was wondering if I can add an *or* in the first statement to make it > apply to correspond or comment? Like this: > > return 0 unless $self->TransactionObj->Type eq "Correspond" or “Comment”;
No, that's not valid Perl. You'd need (line break is purely stylistic): return 0 unless $self->TransactionObj->Type eq "Correspond" or $self->TransactionObj->Type eq "Comment"; > Essentially the entire helpdesk has grown tired of being admin CC’s on > all queues but we want a way to be able to see correspondence or > comments on unowned tickets. I’d prefer not to create two separate > scrips. I didn’t want to create the scrips unless I was sure instead of > just creating them to see if it would work. I just pushed RT::Extension::NotifyBasedOnOwnership to CPAN and public git. It creates scrip conditions/actions you can use to do what you want much more cleanly. Look for https://metacpan.org/release/RT-Extension-NotifyBasedOnOwnership to appear. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T