On Wed, Mar 13, 2013 at 1:58 PM, Billington, James <jbilling...@itsfac.com> wrote: > Thanks for the quick response and you answered my question perfectly. I'm > definitely going to check out the extension as a replacement or more complete > solution for this, though it's not showing up yet from the link you sent. I > suppose it'll take some time.
google -> RT-Extension-NotifyBasedOnOwnership > Thanks again, > > James Billington > Mantech International > > > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley > Sent: Wednesday, March 13, 2013 1:47 PM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Custom Condition - On Correspond or Comment > > On 03/13/2013 09:59 AM, Billington, James wrote: >> I was wondering if I can add an *or* in the first statement to make it >> apply to correspond or comment? Like this: >> >> return 0 unless $self->TransactionObj->Type eq "Correspond" or >> “Comment”; > > No, that's not valid Perl. You'd need (line break is purely stylistic): > > return 0 unless $self->TransactionObj->Type eq "Correspond" > or $self->TransactionObj->Type eq "Comment"; > >> Essentially the entire helpdesk has grown tired of being admin CC’s on >> all queues but we want a way to be able to see correspondence or >> comments on unowned tickets. I’d prefer not to create two separate >> scrips. I didn’t want to create the scrips unless I was sure instead >> of just creating them to see if it would work. > > I just pushed RT::Extension::NotifyBasedOnOwnership to CPAN and public git. > It creates scrip conditions/actions you can use to do what you want much more > cleanly. Look for > https://metacpan.org/release/RT-Extension-NotifyBasedOnOwnership to appear. > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T > > This e-mail and any attachments are intended only for the use of the > addressee(s) named herein and may contain proprietary information. If you are > not the intended recipient of this e-mail or believe that you received this > email in error, please take immediate action to notify the sender of the > apparent error by reply e-mail; permanently delete the e-mail and any > attachments from your computer; and do not disseminate, distribute, use, or > copy this message and any attachments. > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T