Thanks for the quick response and you answered my question perfectly. I'm definitely going to check out the extension as a replacement or more complete solution for this, though it's not showing up yet from the link you sent. I suppose it'll take some time.
Thanks again, James Billington Mantech International -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, March 13, 2013 1:47 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Condition - On Correspond or Comment On 03/13/2013 09:59 AM, Billington, James wrote: > I was wondering if I can add an *or* in the first statement to make it > apply to correspond or comment? Like this: > > return 0 unless $self->TransactionObj->Type eq "Correspond" or > “Comment”; No, that's not valid Perl. You'd need (line break is purely stylistic): return 0 unless $self->TransactionObj->Type eq "Correspond" or $self->TransactionObj->Type eq "Comment"; > Essentially the entire helpdesk has grown tired of being admin CC’s on > all queues but we want a way to be able to see correspondence or > comments on unowned tickets. I’d prefer not to create two separate > scrips. I didn’t want to create the scrips unless I was sure instead > of just creating them to see if it would work. I just pushed RT::Extension::NotifyBasedOnOwnership to CPAN and public git. It creates scrip conditions/actions you can use to do what you want much more cleanly. Look for https://metacpan.org/release/RT-Extension-NotifyBasedOnOwnership to appear. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T This e-mail and any attachments are intended only for the use of the addressee(s) named herein and may contain proprietary information. If you are not the intended recipient of this e-mail or believe that you received this email in error, please take immediate action to notify the sender of the apparent error by reply e-mail; permanently delete the e-mail and any attachments from your computer; and do not disseminate, distribute, use, or copy this message and any attachments. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
