> On Jan 5, 2017, at 10:56, Alex Hall <[email protected]> wrote: > > Hey all,
Hi Alex, > I just did a search: > Priority > 9 and Status = '__active__' > Five of the resulting tickets are stalled, but I thought __active__ ignored > stalled tickets. Any idea why they're appearing? Did I miss a setting or > something, or is this intended behavior? Thanks. In RT's default lifecycle, stalled is an active status, because it indicates there is more work to be done before the ticket can be resolved. > -- > Alex Hall > Automatic Distributors, IT department > [email protected] <mailto:[email protected]> Best, Shawn
