...and I see that Shawn has answered, too. Here is what I had to say: "stalled" is an active status. I know the word feels "inactive", but according to the default lifecycle, it is active.
https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034 On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <[email protected]> wrote: > > > On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <[email protected]> wrote: >> >> __Active__ is case sensitive, I believe. > > I should have said that I tried capital and lowercase A in my searches, > along with making the word all caps. I keep getting the same result. > >> >> -m >> >> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <[email protected]> wrote: >> > Hey all, >> > I just did a search: >> > Priority > 9 and Status = '__active__' >> > Five of the resulting tickets are stalled, but I thought __active__ >> > ignored >> > stalled tickets. Any idea why they're appearing? Did I miss a setting or >> > something, or is this intended behavior? Thanks. >> > -- >> > Alex Hall >> > Automatic Distributors, IT department >> > [email protected] > > > > > -- > Alex Hall > Automatic Distributors, IT department > [email protected]
