Which account is used to get the Services information connecting to the Remote Service Manager...is it the SYSTEM account Will it improve if I run Servers Alive with an account that has the same username and password as the local administrator account in all the monitored servers. Some days these false alerts are a true pain. The alert e-mail sent to the Data center generates page calls to several admin people who started to complain that the product is not consistent.
Jose. -----Original Message----- From: Dirk Bulinckx [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2003 9:28 AM To: [EMAIL PROTECTED] Subject: RE: [SA-list] Monitoring NT service: w3svc The service is not down, it's just not possible to check it at that time, and that is already a problem. So no you should not stop monitoring services. dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Navarrete, Jose Sent: Fri Mar 07 4:43 PM To: '[EMAIL PROTECTED]' Subject: RE: [SA-list] Monitoring NT service: w3svc That's true Dirk, I have verified older logs and they are about the same with any Service that was monitored (of course it doesn't happen all times). So the problem is not necessarily that a Service is DOWN, as a matter of fact all the alerts pertaining a Service were "false" in my case. Should I just stop checking services? Is there any further advice? -----Original Message----- From: Dirk Bulinckx [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2003 12:01 AM To: [EMAIL PROTECTED] Subject: RE: [SA-list] Monitoring NT service: w3svc Most likely the problem is that it can't connect to the remote service manager to get the list of services. Increasing the timeout won't help. Most Nebios calls (those are part of the OS and used for service/diskspace/... checks) don't accept timeout's and will timeout when they want to timeout. Personaly I find this a big issues within the Netbios calls that MS "provides" to programmers. (and apparently they realy don't think timeout's are usefull since in the WMI interface (also programmer calls provided by the OS) they again didn't provide any timeouts). dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Navarrete, Jose Sent: Fri Mar 07 3:53 AM To: '[EMAIL PROTECTED]' Subject: RE: [SA-list] Monitoring NT service: w3svc Thanks to all of you for your support; this is the Log: Wednesday, March 05, 2003 8:54:45 PM NTService check of w3svc on SERVER18 failed Wednesday, March 05, 2003 8:54:45 PM Sending email message (SERVER18(DMZ) is DOWN) Wednesday, March 05, 2003 8:55:30 PM ERR: Getservice status - OpenSCManager - 0 Jose. -----Original Message----- From: Dirk Bulinckx [mailto:[EMAIL PROTECTED] Sent: Thursday, March 06, 2003 4:37 PM To: [EMAIL PROTECTED] Subject: RE: [SA-list] Monitoring NT service: w3svc When you get the false downs, what is in the log (same question as always, please check the logfile and give the messages that are in the log) dirk. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Navarrete, Jose Sent: Thu Mar 06 11:36 PM To: Salive (E-mail) Subject: [SA-list] Monitoring NT service: w3svc Hello, I am having problems monitoring the W3SVC service in three very busy IIS servers. Several times the Alert generates DOWN messages even thou the Server is running fine. I had increased the timeout value to 4 seconds to prevent the "false" alerts but I am not sure if it is a good value (maybe it is too high) to have a true reading for the W3SVC service. Any help is appreciated, Jose. To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive
