RE: [SA-list] Basic set up

[Smith, Lisa M Ms EACH-Ft Carson]

Title: Basic set up

I tried both with no luck.   My IT dept is not much help.  I’m not sure where to find the host name.    Lisa   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dirk Bulinckx Sent: Wednesday, July 13, 2005 2:01 PM To: salive@woodstone.nu Subject: RE: [SA-list] Basic set up   Within the SETUP-ALERTS-SMTP-PRIMARY did you give a hostname (mailserver that is SMTP enabled) or did you select "DIRECT SEND" as option?   Dirk.     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Lisa M Ms EACH-Ft Carson Sent: Wednesday, July 13, 2005 9:41 PM To: salive@woodstone.nu Subject: [SA-list] Basic set up Hi, I just installed the demo of Servers Alive to see if it would be a good option for our critical equipment within our department.  We had a situation where systems were not monitored and were down for too long.  Our IT department will not put our systems on a monitoring system as they do not see a need for it. We see the need and will do this on our own.  Your product has helped us discover a down system already today, so we are very excited.  I would like to set up an alert for after hours, but am not having much luck.  I am using the SMTP email alert and am getting an error message of 11004 valid name no data record of requested type. I’m sure I don’t have the correct host name (as I’m not sure where to find it).  I’ve looked on the internet, but haven’t found anything in terms where I understand what I need to do. Any help would be greatly appreciated as I’m not getting too far with our IT department. Thanks in advance, Lisa M. Smith Pharmacy Department [EMAIL PROTECTED]