Servers Alive has become “mission critical” for our Information Technology team. Relying on this list, or the existing paid support has worked quite well for issues that don’t need immediate resolution. I don’t believe it would make sense for Woodstone to give up this support model, because it can be very effective. I really do believe you must sleep only two hours a day, based on the times that you respond to issues.
However, in circumstances where there is an issue that needs immediate resolution, the availability of 24x7x365 phone and email support (or another scheme such as 8x5, etc.) would be a nice feature. This would, of course, incur a cost to Woodstone. As a current customer, we might be willing to pay for this extended support if the benefits to us justified the cost. I cannot tell you at this time what we would be willing to pay, because I don’t really know. You would, of course, have to determine if it economically feasible for Woodstone, based on your costs, how many customers you estimate would pay for this support, market conditions, etc. Another possible complication could be that your software is such a value already. The cost to the customer for this kind of support might not balance against the low cost of the software. Chris>> From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Monday, December 07, 2009 2:56 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap Could you elaborate on this item: " More extensive support offerings (for a fee)" dirk From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Chris Mang Sent: Monday, December 07, 2009 4:16 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap I would like · A workstation client to use for management of Servers Alive settings would be helpful. I would prefer not logging into the Servers Alive server to make changes. · Built-in agent functionality (not as an extra). Make the agent configurable so that if some of the items are down, it will report those as down. If the server doesn’t get a response from the agent, the server reports all are down · More web templates (I am not a coder, but I do like pretty colors and fancy graphics) · Web-based training for installation, configuration, operation, and troubleshooting · More extensive support offerings (for a fee) Chris Mang>> Senior Security Administrator JDA Software Group, Inc. From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of ian.g...@okieurope.com Sent: Monday, December 07, 2009 3:06 AM To: Servers Alive Discussion List Subject: Re: [SA-list] Roadmap Very much in favour of separating GUI and check engine. Also, here are a few ideas we've discussed previously: * Ability to set up predefined alerts (e.g. Alert A is an alert set up to send SMS to engineer team X immediately; Alert B does the same but to engineer team Y; Alert C is set up to send an email to management group Z after 3 downs, etc). You would then, in each check, be able to say "use predefined alerts A, B and D", as well as being able to create additional alerts for that specific check. I could imagine this being done with tick boxes - i.e. have (say) 10 predefined alert types which you can select within a check. The point of all this is that, if I need to make changes such as changing who gets the alerts, or what the wording of the alerts are, or when they get sent, or even add a new alert to a number of checks, one can simply change a single predefined alert, and/or tick an additional box in each check that is to be affected. * Automatic log file managment. E.g. delete log files older than x days. * Ability to automatically backup config file and registry entries every x days. * Individual days on the calendar component on the "On Call" tab for each person should be selected by default - currently they are deselected by default. (In other words, currently you have to select when they're on call, rather than selecting when they're *not* on call. If that could be reversed, that would be of much more use for us. Our typical scenario to use this is when someone goes on holiday - it would be much easier to set someone to be "off" for 28 days a year than to set them "on" for 337 days a year). Cheers, Ian _________________________________ Ian K Gray OEL IS - European Infrastructure Support Tel: +44 1236 502661 Mob: +44 7881 518854 Ad eundum quo nemo ante iit "Dirk Bulinckx" <d...@woodstone.nu (mailto:d...@woodstone.nu)> Sent by: Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> 06/12/2009 19:35 Please respond to Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> To Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> cc Subject [SA-list] Roadmap One of those question we often get is "what will change to SA in the (near) future", well here we go, our roadmap :-) * Windows 2008 compatibility * checking engine and GUI separated * webinterface (<- have a look at the current beta and you'll see that we already have saWeb built-in now :-)) * db backend (instead of flat-file) * boolean check (makes it possible to make a boolean combination of already executed checks) When will all of that be done....?? Good question! Don't know :-) I *hope* we can get all of this into the next major release, and no I don't have a date for that :-)) Now how can YOU help us? Tell us what you think is missing from Servers Alive. Try not only to focus on the "look" of it, but also think about CHECK - ALERTS - OUTPUTS - ... that are "missing" (or better that would be nice to have too) Dirk. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. ______________________________________________________________________________ Any opinions expressed in this email are those of the individual and not necessarily of the Company. 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VAT No:481 011975 To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list.
