UNSUBSCRIBE
___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Load Balanced Remedy - Load Balanced Oracle environments?
Sean, More cause for concern then we're currently running a hardware load balancer in front of 2 Remedy 7/Solaris boxes each running with (if I remember right) either 8 or 16 processors and 16 gig of RAM. The backend database is running something like 16 processors and 32gig of RAM. And we're currently on something like 70% DB utilisation. I could be slightly out on the specs, but its about right. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Garrison, Sean (Norcross) Sent: 18 November 2008 20:22 To: arslist@ARSLIST.ORG Subject: Re: Load Balanced Remedy - Load Balanced Oracle environments? ** Word of Caution on an Oracle RAC ... make sure you allocate a lot of memory to the db. Here is what remedy recommends: Small DB: CPU 2 Memory 4 Gig Concurrent Users1-400 sga_target 1-2 gigs pga_aggregate-target1 gig Medium DB: CPU 4 Memory 8 Gig Concurrent Users401-800 sga_target 3-4 gigs pga_aggregate-target2 gig Large DB: CPU 8 Memory 16 Gig Concurrent Users800 or more sga_target 6-8 gigs pga_aggregate-target2-4 gig (page 18 on the Performance Tuning for Business Service Management Document) One problem we ran into with RAC: 4 servers x 1 gig of memory is not equal to 1 server X 4 gigs of memory. The more memory you allocate to the DB the better your performance. So if your remedy db is shared among other databases on the same server you may not be able to allocate a whole lot of memory to the db. Something to keep in mind. Thanks, Sean This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Asset Management 7 Configuration Catalog
Hi, We have recently installed ITSM 7 on our development server. I have been able to create a configuration record (not a configuration item); then link that configuration record to a configuration item. However, when I raise a change request, and relate the configuration item to the change request, I am unable to see the items for the configuration record. Am I correct in assuming that this is because there is a relationship between the configuration record and the configuration item, but not one between the configuration item and the configuration record? If that is the case, do I need to create a relationship between the configuration item and the configuration record in the CMDB? Do you have any notes on how to do this? I have done the CMDB web based training, but this is my first real exposure to CMDB. Many thanks Oscar Brotons. IT Consultant. ** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Hangs
My server guy said he didn't see any files growing in the temp directory. We did however go ahead and trash the recently created AL's and so far so good. I am still somewhat perplexed as to how an AL can cause this problem. You didn't even have to run it; just enabling it would cause the problem to start. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, November 18, 2008 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Did you notice any files in your Temp directory that might be growing constantly eventually filling up the entire disk space? I'm assuming no since you said you would check on that.. If you suspect that AL, why not delete it and recreate it? After deleting it check the underlying meta tables like actlink_set, actlink_open, actlink_process to make sure that all references to that AL have been deleted after it is deleted from the Admin tool. Since its a suspect AL, you want to make sure that it doesn't get deleted 'leaving a few traces' behind. I've not seen something like this too often but there is always a first time.. Joe From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 2:50:25 PM Subject: Re: Server Hangs ** If the Active Link is corrupted in the meta tables somewhere it could cause this. Also I believe Active Links write to the log after they complete running Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 18, 2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs ** Help I believe we may have found the culprit of our server hang ups. I believe we’ve traced it to an Active Link (which really confuses me) and I’m hoping that someone might have a clue as to why. The strangest thing is that the server seemed to hang as soon as the Active Link was enabled, without even firing. Is this even possible? I’m not 100% sure this is the problem, but it’s really starting to look like that might be it. I can attach the def file for the Active Link if anyone wants to see, but below are the actions it performs. I have the Active Link performing 4 actions and being triggered by a button press. Action 1: Set Fields = Sets a value to a display only field with the change flag disabled. (the path for the report generated in action 2) Action 2: Open Window= Open the report form and runs a predefined report and saves as .csv on local machine. Action 3:Run Process= C:\Program Files\Microsoft MapPoint\mappoint.exe /U C:\SOC Apps\SOC_MapIt.ptm (This updates the map file which is linked to the csv file created in action 2. Action 4:Open Window= Opens a confirmation box window. (I have another separate active link that fires after this one that closes the confirmation window... I knowI have no idea why I did it this way. Anyone have any ideas? I am thoroughly confused. Windows Sever 2003 MSSQL 2000 SP3 ARS 7.0.01 Patch1 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the process of troubleshooting it. For us it turns out that there are some fields that have somehow got corrupted in their definitions on the forms that result in this problem. Using a debug version of the arserverd process, I am in the process of finding which fields are causing this problem and eliminating it by changing the properties of the field and saving it. Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
We use it for logging people into and out of locations and we also use it for inventory purposes. Our guys submit requests for parts, requests to return parts and discrepancy reports for failed parts. Andy L. Mayfield Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications ** I wrote an application(with help from the perl API) that was used to track calls to our licensees 4 times per month. the calls were a secret shopper kind of thing. On the first of the month an escalation fired that preloaded the survey form with over 12k blank survey forms. the callers pressed a Next Call button and the next randomzed survey was displayed. That was a fun one. The one that tracked manual credit card autorizations real-time to predict third-party prosessor communication problems was fun too. On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
Sounds like you've got some corruption on your AR System. Might be time for a reboot. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, November 19, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications We use it for logging people into and out of locations and we also use it for inventory purposes. Our guys submit requests for parts, requests to return parts and discrepancy reports for failed parts. Andy L. Mayfield Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications ** I wrote an application(with help from the perl API) that was used to track calls to our licensees 4 times per month. the calls were a secret shopper kind of thing. On the first of the month an escalation fired that preloaded the survey form with over 12k blank survey forms. the callers pressed a Next Call button and the next randomzed survey was displayed. That was a fun one. The one that tracked manual credit card autorizations real-time to predict third-party prosessor communication problems was fun too. On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM installation issue
Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF field on the Request Entry form but I cannot see the little graphical pictures that go with the Service Categories. All I see is a little square with a red X in it (in IE) or a broken file icon (in Firefox). Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed everywhere in the Remedy app that the configuration guide called for (which I though strange since I haven't used the FQDN up to this point in Remedy) but it doesn't seem to work. Any ideas would be appreciated. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM installation issue
Scott, restart your web server and check again. It's been a few months for me but BMC support may have a hotfix for this. Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF field on the Request Entry form but I cannot see the little graphical pictures that go with the Service Categories. All I see is a little square with a red X in it (in IE) or a broken file icon (in Firefox). Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed everywhere in the Remedy app that the configuration guide called for (which I though strange since I haven't used the FQDN up to this point in Remedy) but it doesn't seem to work. Any ideas would be appreciated. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem with view forms
Greetings, I'm having a problem with view forms, more specifically I believe it's a problem with the mechanism wheby the view forms talk to their respective external tables. First, the setup: ARS 6.3 patch 22 Remedy Help Desk 6.0 MS-SQL server 2005 (9.0.2047) Windows 2003 server A couple of days ago, an escalation got away from us and our CPU usage was 95 or 100 percent until we took care of the escalation. Tbrought the CPU usage back down. At the time we didn't think there was any damage and everything had remained operable (if a bit slower) in the meantime. Yesterday, we noticed a problem with our two view forms. The view forms correspond to respective SQL tables outside of the ARSystem database (but within the same MS-SQL server). We have an escalation that pushes data from HPD:Helpdesk to one of the view forms, and another escalation that pushes from the second view form back to HPD:Helpdesk. The first escalation is working, the second does not (or occasionally, at best). There are about 11,000 rows in each of the view forms. If I try and view these records via the view form in the User Client, I can't see those where the RequestID is higher than , e.g. 1, 10001, 10002 etc. simply pull up as 1000 and it just shows row 1000 over and over. If I look at these tables directly in SQL the data (and the numbering) is fine. Coincidentally (or not?) when this number rolled over to 10,000, it was around the same time (maybe a little while before) our CPU pegged high. I did notice that the column for the key field had a lenght of 4 bytes. It's an integer which would allow some number up in the billions (I think), but if it was treating this as text then 1 would exceed 4 bytes, so maybe that's why it truncates 1 and higher to 1000. (This is the same setup as in our development and test platforms, where it all works OK.) I looked at the view forms in the Admin Client. When the form opens, it immediately warns me that it can't find the external table: Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). If I look at the view information, it shows the table name as ???n?1? instead of the real name (and the number of ? characters does not correspond to the number of characters in the table name). The table name looks OK in SQL (and again, all the data is intact). Moreover if I go into the view form in SQL (ARSystem Views dbo.real_table_name) the data and numbering are OK there, too. I went into ARSystem Tables dbo.schema_view and it lists my external tables, with the correct tableName and keyField. I tried creating a new table in a new database, and creating a Remedy view form based on that. I added the fields and before I saved the form, I checked the view information and again it had replaced the table name with a bunch of question marks. Another thing I tried was to import the same view form(s) from a definition file and overwrite those currently on the server. This didn't work, it seemed to think I was changing the existing form to another kind of form: Invalid compound form structure change: (ARERR 274) My own assessment: Since the external table data is OK and ARS is otherwise working, this leads me to believe there's a problem with the mechanism whereby ARS reads data from the tables into the view form (a write to the view form is OK, which would explain why the first of the 2 escalations still works). Any ideas on what happened and/or how I might safely go about fixing this? My inclination is that something became corrupted during the high CPU activity, and to re-install ARS 6.3 patch 22 using upgrade. Thanks in advance, Bill Bookers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with view forms
P.S. A clarification: The first escalation writes once to this table, a new row. It doesn't perform a lookup against this table. On Wed, Nov 19, 2008 at 10:54 AM, Bill Bookers [EMAIL PROTECTED]wrote: ... (a write to the view form is OK, which would explain why the first of the 2 escalations still works) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Test the new ARSmarts.......
Dear list, We would like to bring a new AR System companion product to your attention: its name is ARSmarts (www.arsmarts.com). You develop AR System applications…. You wonder what objects push data to this field. You would like to know in what table field that other field is used. What Filters fire on Modify if Status = WIP and Assigned to = $NULL$? You manage large AR System applications (such as ITSM7)…. You want to clearly understand the consequences of turning this option On. Why is there an email being sent only if the Priority is High? Get immediate answer to these questions with ARSmarts, and much, much more We think that ARSmarts can be useful to the AR System community. It improves productivity, improves quality, and eliminates frustrating tasks. Furthermore, as ARSmarts works off-line (from a .def file), it is absolutely safe. Our alpha program is currently running, and we are looking for testers. You can register at http://www.arsmarts.com/register.htm If you think that developers, support team members, ... at your company could be interested, please don't hesitate to forward them this email. Don't hesitate to contact us should you require more information. Best regards. Kaïs Albassir [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with Incidnet Report -- ITSM V7
Hi Chuck, I have tested the Incident Report one more time and you are right. I am getting the Blank report only if the customer information is not available in the People form. I really appreciate your help and time. Thanks SPrasad Charles Baldi wrote: If you are referring to the Print button report then I have recently encountered this. This report (Help Desk (English) for an Incident) does not run directly against HPD:Help Desk but instead runs against HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The join criteria is the Person ID of the Incident contact. So, if the contact Person ID is no longer in the database (because you deleted them) then the report will show all blank fields because the join will fail. We noticed this because we have deleted and reloaded our users a few times in our development environment. You can probably fix this by pointing the report directly at HPD:Help Desk to avoid the join. Regards, Chuck Baldi On Fri, Nov 14, 2008 at 5:22 PM, SPrasad [EMAIL PROTECTED] wrote: Hi All, Trying to print an Incident Report from Incident Management Console. And some reports are working fine and in some reports all of the fields are blank. I have checked the report Help Desk in the Report form. I am having the same problem when I try to print an Incident Report from Incident Management form. Any idea why this is happenning? Execept this report all reports are working fine. I have checked Active Link log files and I didn't see any difference betwen two log files. Any help is really appreciated. Thanks. Thanks SPrasad -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20509356.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-ReportITSM-V7-tp20509356p20583546.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with view forms
Before trying to do a reload of ARS I would either do a stop/start of the AR System or run the arsignal command to recache the definitions arsignal -g hostname[:port] For ARS 6.3 the -g option causes the server to reload group and data dictionary information from the database. For ARS 7.1 use the -r option for the definitions from the database (-g is Group Information only). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Bookers Sent: Wednesday, November 19, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Problem with view forms ** Greetings, I'm having a problem with view forms, more specifically I believe it's a problem with the mechanism wheby the view forms talk to their respective external tables. First, the setup: ARS 6.3 patch 22 Remedy Help Desk 6.0 MS-SQL server 2005 (9.0.2047) Windows 2003 server A couple of days ago, an escalation got away from us and our CPU usage was 95 or 100 percent until we took care of the escalation. Tbrought the CPU usage back down. At the time we didn't think there was any damage and everything had remained operable (if a bit slower) in the meantime. Yesterday, we noticed a problem with our two view forms. The view forms correspond to respective SQL tables outside of the ARSystem database (but within the same MS-SQL server). We have an escalation that pushes data from HPD:Helpdesk to one of the view forms, and another escalation that pushes from the second view form back to HPD:Helpdesk. The first escalation is working, the second does not (or occasionally, at best). There are about 11,000 rows in each of the view forms. If I try and view these records via the view form in the User Client, I can't see those where the RequestID is higher than , e.g. 1, 10001, 10002 etc. simply pull up as 1000 and it just shows row 1000 over and over. If I look at these tables directly in SQL the data (and the numbering) is fine. Coincidentally (or not?) when this number rolled over to 10,000, it was around the same time (maybe a little while before) our CPU pegged high. I did notice that the column for the key field had a lenght of 4 bytes. It's an integer which would allow some number up in the billions (I think), but if it was treating this as text then 1 would exceed 4 bytes, so maybe that's why it truncates 1 and higher to 1000. (This is the same setup as in our development and test platforms, where it all works OK.) I looked at the view forms in the Admin Client. When the form opens, it immediately warns me that it can't find the external table: Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). If I look at the view information, it shows the table name as ???n?1? instead of the real name (and the number of ? characters does not correspond to the number of characters in the table name). The table name looks OK in SQL (and again, all the data is intact). Moreover if I go into the view form in SQL (ARSystem Views dbo.real_table_name) the data and numbering are OK there, too. I went into ARSystem Tables dbo.schema_view and it lists my external tables, with the correct tableName and keyField. I tried creating a new table in a new database, and creating a Remedy view form based on that. I added the fields and before I saved the form, I checked the view information and again it had replaced the table name with a bunch of question marks. Another thing I tried was to import the same view form(s) from a definition file and overwrite those currently on the server. This didn't work, it seemed to think I was changing the existing form to another kind of form: Invalid compound form structure change: (ARERR 274) My own assessment: Since the external table data is OK and ARS is otherwise working, this leads me to believe there's a problem with the mechanism whereby ARS reads data from the tables into the view form (a write to the view form is OK, which would explain why the first of the 2 escalations still works). Any ideas on what happened and/or how I might safely go about fixing this? My inclination is that something became corrupted during the high CPU activity, and to re-install ARS 6.3 patch 22 using upgrade. Thanks in advance, Bill Bookers __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
Steve, Under Solaris 10, it is better to run Tomcat as a service. I had a problem where I would run the startup.sh script and the application would die when the terminal session closed. Letting it run as a service would trigger a restart if the application stops. I can provide notes on setting this up... Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 6:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monday Humor: They're ready for a conference now I think
The solution is to hire the lingerie underwear (for the gals) models FOR the nerdy/geeky computer convention ;`) _ From: Pruitt, Christopher J [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 18, 2008 9:59 AM Subject: Re: Monday Humor: They're ready for a conference now I think ** I think the line from George Hamilton says it all. It's extraordinary, It's going to change the landscape. It's just what Miami needs. I guess Miami's image needs more lingerie models than some nerdy IT people. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 17, 2008 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** (Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/17/08 1:19 PM http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?loc=in terstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Hi Kevin, Did you make any progress in the issue. I sat the entire day yesterday but I have nothing to share from my side. Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monday Humor: They're ready for a conference now I think
They already have that. It's called the Consumer Electronics Show J.T. --- Original Message --- From: Shawn Stonequist [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 11/19/08, 12:43:00 PM Subject: Re: Monday Humor: They're ready for a conference now I think The solution is to hire the lingerie underwear (for the gals) models FOR the nerdy/geeky computer convention ;`) _ From: Pruitt, Christopher J [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 18, 2008 9:59 AM Subject: Re: Monday Humor: They're ready for a conference now I think ** I think the line from George Hamilton says it all. It's extraordinary, It's going to change the landscape. It's just what Miami needs. I guess Miami's image needs more lingerie models than some nerdy IT people. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 17, 2008 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** (Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/17/08 1:19 PM http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?loc=in terstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM - Add to favorites and Add to cart
Hello everyone, Does anyone know how to disable ADD TO FAVORITES and ADD TO CART buttons in BMC Remedy Service Request Management? Any help or advice would be greatfully appreciated ... BR, Mauricio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monday Humor: They're ready for a conference now I think
LOL, yea, you are right. So Vegas is it, for me. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan T. Shyman Sent: Wednesday, November 19, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** They already have that. It's called the Consumer Electronics Show J.T. --- Original Message --- From: Shawn Stonequist [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: 11/19/08, 12:43:00 PM Subject: Re: Monday Humor: They're ready for a conference now I think ** The solution is to hire the lingerie underwear (for the gals) models FOR the nerdy/geeky computer convention ;`) From: Pruitt, Christopher J [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 18, 2008 9:59 AM Subject: Re: Monday Humor: They're ready for a conference now I think ** I think the line from George Hamilton says it all. It's extraordinary, It's going to change the landscape. It's just what Miami needs. I guess Miami's image needs more lingerie models than some nerdy IT people. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 17, 2008 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** (Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/17/08 1:19 PM http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?lo c=interstitialskip http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N..htm? loc=interstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM - Add to favorites and Add to cart
You may need to check out the jsp files in order to see the code of this buttons and remove the references Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 19 Nov 2008 12:57:42 -0600 From: [EMAIL PROTECTED] Subject: SRM - Add to favorites and Add to cart To: arslist@ARSLIST.ORG Hello everyone, Does anyone know how to disable ADD TO FAVORITES and ADD TO CART buttons in BMC Remedy Service Request Management? Any help or advice would be greatfully appreciated ... BR, Mauricio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier 7.1.0 Performance Issue -- Tomcat
Hi All, We are getting slow response from Server and we are looking for ways to improve our server performance. I have made the following changes in the Mid-Tier configuration tool. Cache Settings: 1) Uncheck the perform check box 2) Change the Resource Check Interval from the default of 300 seconds to 86400 seconds Reporting: 1) Log Level: For best performance, this value should be set to SEVERE. 2) We are logging only Reporting. There are few more recommedations I saw in the documentation and those are 1) arsystem.pooling_max_connections_per_server: Default is 80. Change to 1000 2) arsystem.pooling_max_total_connections: Change to 2000. And also, I have updated the prefetchconfig.xml file with all the forms that we use regularly. Below is our Environment Info: AR Server Ver:7.1.0 Patch002 Mid-Tier: 7.1.0 Patch002 Web Server Information: Apache Tomcat/5.5.26 Java Version: 1.5.0_13 O/S: Linux Database:Oracle 10.2.0.4 Does anyone have some type of documentation or tips or recommendations for enhancing the performance of Mid-Tier version 7.1.0 Patch002? Any help is really appreciated. Thanks SPrasad -- View this message in context: http://www.nabble.com/Mid-Tier-7.1.0-Performance-IssueTomcat-tp20587205p20587205.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Hangs
The client loads the AL after its enabled if the form(s) that it is attached to is opened. If that AL was for some reason courrupted in its definition, just the opening of the form was enough to load that AL, and maybe that sent a signal of some sort to the server to cause it to hang.. Joe From: Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 9:29:35 AM Subject: Re: Server Hangs ** My server guy said he didn’t see any files growing in the temp directory. We did however go ahead and trash the recently created AL’s and so far so good. I am still somewhat perplexed as to how an AL can cause this problem. You didn’t even have to run it; just enabling it would cause the problem to start. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, November 18, 2008 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Did you notice any files in your Temp directory that might be growing constantly eventually filling up the entire disk space? I'm assuming no since you said you would check on that.. If you suspect that AL, why not delete it and recreate it? After deleting it check the underlying meta tables like actlink_set, actlink_open, actlink_process to make sure that all references to that AL have been deleted after it is deleted from the Admin tool. Since its a suspect AL, you want to make sure that it doesn't get deleted 'leaving a few traces' behind. I've not seen something like this too often but there is always a first time.. Joe From:Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 2:50:25 PM Subject: Re: Server Hangs ** If the Active Link is corrupted in the meta tables somewhere it could cause this. Also I believe Active Links write to the log after they complete running Fred From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 18, 2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs ** Help I believe we may have found the culprit of our server hang ups. I believe we’ve traced it to an Active Link (which really confuses me) and I’m hoping that someone might have a clue as to why. The strangest thing is that the server seemed to hang as soon as the Active Link was enabled, without even firing. Is this even possible? I’m not 100% sure this is the problem, but it’s really starting to look like that might be it. I can attach the def file for the Active Link if anyone wants to see, but below are the actions it performs. I have the Active Link performing 4 actions and being triggered by a button press. Action 1: Set Fields = Sets a value to a display only field with the change flag disabled. (the path for the report generated in action 2) Action 2: Open Window = Open the report form and runs a predefined report and saves as .csv on local machine. Action 3: Run Process = C:\Program Files\Microsoft MapPoint\mappoint.exe /U C:\SOC Apps\SOC_MapIt.ptm (This updates the map file which is linked to the csv file created in action 2. Action 4: Open Window = Opens a confirmation box window. (I have another separate active link that fires after this one that closes the confirmation window... I knowI have no idea why I did it this way. Anyone have any ideas? I am thoroughly confused. Windows Sever 2003 MSSQL 2000 SP3 ARS 7.0.01 Patch1 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the process of troubleshooting it. For us it turns out that there are some fields that have somehow got corrupted in their definitions on the forms that result in this problem. Using a debug version of the arserverd process, I am in the process of finding which fields are causing this problem and eliminating it by changing the properties of the field and saving it. Joe ___ UNSUBSCRIBE or access ARSlist
Re: SRM installation issue
Also, right click on the box that displays the X and look at the path that it shows in the properties. Match the context URL in that path to what is set in the server configuration in the Mid-tier configuration where you add servers. If that same server name is not added as it appears in the properties of that DVF, then set that. Joe From: SCOTT PHILBEN [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 10:20:10 AM Subject: SRM installation issue Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF field on the Request Entry form but I cannot see the little graphical pictures that go with the Service Categories. All I see is a little square with a red X in it (in IE) or a broken file icon (in Firefox). Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed everywhere in the Remedy app that the configuration guide called for (which I though strange since I haven't used the FQDN up to this point in Remedy) but it doesn't seem to work. Any ideas would be appreciated. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with view forms
Usually ? is displayed in the client for characters that are from a foreign character set (non-english) if your client is not unicode compliant but your database is.. You may want to check if that is your case. Joe From: Bill Bookers [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 10:54:31 AM Subject: Problem with view forms ** Greetings, I'm having a problem with view forms, more specifically I believe it's a problem with the mechanism wheby the view forms talk to their respective external tables. First, the setup: ARS 6.3 patch 22 Remedy Help Desk 6.0 MS-SQL server 2005 (9.0.2047) Windows 2003 server A couple of days ago, an escalation got away from us and our CPU usage was 95 or 100 percent until we took care of the escalation. Tbrought the CPU usage back down. At the time we didn't think there was any damage and everything had remained operable (if a bit slower) in the meantime. Yesterday, we noticed a problem with our two view forms. The view forms correspond to respective SQL tables outside of the ARSystem database (but within the same MS-SQL server). We have an escalation that pushes data from HPD:Helpdesk to one of the view forms, and another escalation that pushes from the second view form back to HPD:Helpdesk. The first escalation is working, the second does not (or occasionally, at best). There are about 11,000 rows in each of the view forms. If I try and view these records via the view form in the User Client, I can't see those where the RequestID is higher than , e.g. 1, 10001, 10002 etc. simply pull up as 1000 and it just shows row 1000 over and over. If I look at these tables directly in SQL the data (and the numbering) is fine. Coincidentally (or not?) when this number rolled over to 10,000, it was around the same time (maybe a little while before) our CPU pegged high. I did notice that the column for the key field had a lenght of 4 bytes. It's an integer which would allow some number up in the billions (I think), but if it was treating this as text then 1 would exceed 4 bytes, so maybe that's why it truncates 1 and higher to 1000. (This is the same setup as in our development and test platforms, where it all works OK.) I looked at the view forms in the Admin Client. When the form opens, it immediately warns me that it can't find the external table: Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). If I look at the view information, it shows the table name as ???n?1? instead of the real name (and the number of ? characters does not correspond to the number of characters in the table name). The table name looks OK in SQL (and again, all the data is intact). Moreover if I go into the view form in SQL (ARSystem Views dbo.real_table_name) the data and numbering are OK there, too. I went into ARSystem Tables dbo.schema_view and it lists my external tables, with the correct tableName and keyField. I tried creating a new table in a new database, and creating a Remedy view form based on that. I added the fields and before I saved the form, I checked the view information and again it had replaced the table name with a bunch of question marks. Another thing I tried was to import the same view form(s) from a definition file and overwrite those currently on the server. This didn't work, it seemed to think I was changing the existing form to another kind of form: Invalid compound form structure change: (ARERR 274) My own assessment: Since the external table data is OK and ARS is otherwise working, this leads me to believe there's a problem with the mechanism whereby ARS reads data from the tables into the view form (a write to the view form is OK, which would explain why the first of the 2 escalations still works). Any ideas on what happened and/or how I might safely go about fixing this? My inclination is that something became corrupted during the high CPU activity, and to re-install ARS 6.3 patch 22 using upgrade. Thanks in advance, Bill Bookers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
Change the Resource Check Interval to greater than that - make it about 604800 that equate to 7 days rather than a day that you have there.. 7.1 doesn't use pre-fetch to the best of my knowledge.. That was good until 7.0. Check the Persistent Cache option instead on 7.1 which basically stores all your server cache on disk so if the web server is shut down gracefully, it uses the same cache that is on disk the next time it is brought up. It blows the cache away from the disk only in case of a web server crash.. Adjust the java initial and maximum heap size (-Xms -Xmx). The recommended maximum heap size should be no greater than 65 to 70% of the 'total available free memory' before Tomcat is started. Its good to have about 30 to 35% headroom or you would crash your tomcat server even while starting it or it might crash when and if you want to stop it. Your initial size should be at least about 1024 M. If that is over the 65 to 70% headroom that you need, then your server resources aren't enough - consider up sizing your server.. If you still see out of memory errors on the catalina.out file that causes your tomcat application server to crash, implement the 'incremental garbage collection' (-Xincgc). This helps your tomcat server to free up memory by clearing unused portions of its memory (least used portions). Let me know if any of these help.. Cheers Joe From: SPrasad [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 2:20:50 PM Subject: Mid-Tier 7.1.0 Performance Issue -- Tomcat Hi All, We are getting slow response from Server and we are looking for ways to improve our server performance. I have made the following changes in the Mid-Tier configuration tool. Cache Settings: 1) Uncheck the perform check box 2) Change the Resource Check Interval from the default of 300 seconds to 86400 seconds Reporting: 1) Log Level: For best performance, this value should be set to SEVERE. 2) We are logging only Reporting. There are few more recommedations I saw in the documentation and those are 1) arsystem.pooling_max_connections_per_server: Default is 80. Change to 1000 2) arsystem.pooling_max_total_connections: Change to 2000. And also, I have updated the prefetchconfig.xml file with all the forms that we use regularly. Below is our Environment Info: AR Server Ver:7.1.0 Patch002 Mid-Tier: 7.1.0 Patch002 Web Server Information: Apache Tomcat/5.5.26 Java Version: 1.5.0_13 O/S: Linux Database:Oracle 10.2.0.4 Does anyone have some type of documentation or tips or recommendations for enhancing the performance of Mid-Tier version 7.1.0 Patch002? Any help is really appreciated. Thanks SPrasad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
employee setup form best practices?
I'm building a custom form to handle changes for new/existing employees-- things like account creation, email setup, shared group folder permissions, new computer setup, office phone setup, furniture and even name changes. I am duplicating an existing form from a different system that did all of this on one form using dynamic html to hide and show fields as selections are made. I was wondering if anyone had any suggestions as to how to handle a big form like this, or if this is the wrong approach entirely (should it be split up into smaller forms?). My first problem is that the form starts with a basic information gathering: Select employee type: New or Existing. Now, depending on what you select there are different fields available to fill out (by hiding/showing different page holder tabs). The pain comes when certain fields are required only when a certain choice is made. (If you select New, well, you better provide a first and last name, right?) It doesn't seem like you can change a field to be required on-the-fly using change fields (is that correct?). So I am left with leaving them blank and using filters to check the required fields, or using activelinks to set the unneeded required field to bogus values like N/A. Not a pretty picture. My gut says when something is difficult it is probably wrong. Active Links Guides look like an idea but this needs to be web-based (ALGs don't work on web?). Thanks for any tips! ARS 7.1 patch 003 MS-SQL Tomcat Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: employee setup form best practices?
Active Link guides work just fine on the web (I think since 6.3) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Wednesday, November 19, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: employee setup form best practices? I'm building a custom form to handle changes for new/existing employees-- things like account creation, email setup, shared group folder permissions, new computer setup, office phone setup, furniture and even name changes. I am duplicating an existing form from a different system that did all of this on one form using dynamic html to hide and show fields as selections are made. I was wondering if anyone had any suggestions as to how to handle a big form like this, or if this is the wrong approach entirely (should it be split up into smaller forms?). My first problem is that the form starts with a basic information gathering: Select employee type: New or Existing. Now, depending on what you select there are different fields available to fill out (by hiding/showing different page holder tabs). The pain comes when certain fields are required only when a certain choice is made. (If you select New, well, you better provide a first and last name, right?) It doesn't seem like you can change a field to be required on-the-fly using change fields (is that correct?). So I am left with leaving them blank and using filters to check the required fields, or using activelinks to set the unneeded required field to bogus values like N/A. Not a pretty picture. My gut says when something is difficult it is probably wrong. Active Links Guides look like an idea but this needs to be web-based (ALGs don't work on web?). Thanks for any tips! ARS 7.1 patch 003 MS-SQL Tomcat Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: employee setup form best practices?
Brien: You're right in that a Change Field action cannot make a field become Required. I think the no Active Link Guides in Mid-Tier is an old limitation, though; and shouldn't affect you with ARS 7.1. It sounds like maybe you're mixing a couple of different topics: 1. Data Integrity -- many people find it's best practice to use only Filters for data integrity checking. That being said, there is some benefit to doing basic checking in Active Links when your application will be run through a browser, in that the end user will see better performance. Active Links can also make the uesr experience better by providing visual clues (eg, in the case of multiple validation failures, changing all failed fields to red labels). Filters will always enforce data integrity rules regardless of what kind of client is talking to ARS (not all clients understand Active Links). Setting fields as Required is a nice convenience, but I've worked on applications where the development guidelines state not to use the Required attribute in order to prevent failed DSO transfers or for other considerations. 2. Presentation -- I'd suggest a more modular approach to your application. Regardless of whether the end user is entering a new employee or updating an old one, all the same rules generally apply. So why not use the same screen (form/view) for data gathering regardless of the operation being performed? Most data entry screens are accessed from a control panel of some sort, so have the end user choose new/edit from the control panel; then the system will present the data entry screen, which always looks the same. The basic idea is to separate the control panel type of functions from the data entry functions. Alternatively you could have two different forms (New Employee Update Employee), but that increases complexity of the application and can lead to an overall increase in cost of ownership (maintenance, performance, etc). Yet another approach can be used when the data entry screens start getting too complex/crowded, and that is to use dialogs to build wizard type functionality into the application -- BMC uses this approach extensively in their complex ITSM forms. Just Some Thoughts, --Phil (another Arizonan) From: Brien Dieterle [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 2:44:22 PM Subject: employee setup form best practices? ** I'm building a custom form to handle changes for new/existing employees-- things like account creation, email setup, shared group folder permissions, new computer setup, office phone setup, furniture and even name changes. I am duplicating an existing form from a different system that did all of this on one form using dynamic html to hide and show fields as selections are made. I was wondering if anyone had any suggestions as to how to handle a big form like this, or if this is the wrong approach entirely (should it be split up into smaller forms?). My first problem is that the form starts with a basic information gathering: Select employee type: New or Existing. Now, depending on what you select there are different fields available to fill out (by hiding/showing different page holder tabs). The pain comes when certain fields are required only when a certain choice is made. (If you select New, well, you better provide a first and last name, right?) It doesn't seem like you can change a field to be required on-the-fly using change fields (is that correct?). So I am left with leaving them blank and using filters to check the required fields, or using activelinks to set the unneeded required field to bogus values like N/A. Not a pretty picture. My gut says when something is difficult it is probably wrong. Active Links Guides look like an idea but this needs to be web-based (ALGs don't work on web?). Thanks for any tips! ARS 7.1 patch 003 MS-SQL Tomcat Brien __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
7.1 doesn't use pre-fetch to the best of my knowledge.. AR System 7.1.00 definitely provides an ability to do pre-fetch. In fact, 7.1.00 is the first release where it was formally supported. Here's a cut/paste from the What's New in AR System 7.1.00 document: Prefetching specified forms Administrators can select forms to be preloaded into the system's memory (prefetched) so that forms can be loaded faster when they are opened in a browser. This capability is especially useful for larger forms that otherwise might take several seconds to load. Forms can be selected for prefetching either from the BMC Remedy Configuration Tool, or by editing the prefetchConfig.xml file, available in the web-inf/classes directory. The What's New document can be found here: 06-Aug-2007 What's New: BMC Remedy Action Request System 7.1.00 PDF http://www.bmc.com/supportu/documents/17/53/71753/71753.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** Change the Resource Check Interval to greater than that - make it about 604800 that equate to 7 days rather than a day that you have there.. 7.1 doesn't use pre-fetch to the best of my knowledge.. That was good until 7.0. Check the Persistent Cache option instead on 7.1 which basically stores all your server cache on disk so if the web server is shut down gracefully, it uses the same cache that is on disk the next time it is brought up. It blows the cache away from the disk only in case of a web server crash.. Adjust the java initial and maximum heap size (-Xms -Xmx). The recommended maximum heap size should be no greater than 65 to 70% of the 'total available free memory' before Tomcat is started. Its good to have about 30 to 35% headroom or you would crash your tomcat server even while starting it or it might crash when and if you want to stop it. Your initial size should be at least about 1024 M. If that is over the 65 to 70% headroom that you need, then your server resources aren't enough - consider up sizing your server.. If you still see out of memory errors on the catalina.out file that causes your tomcat application server to crash, implement the 'incremental garbage collection' (-Xincgc). This helps your tomcat server to free up memory by clearing unused portions of its memory (least used portions). Let me know if any of these help.. Cheers Joe From: SPrasad [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 2:20:50 PM Subject: Mid-Tier 7.1.0 Performance Issue -- Tomcat Hi All, We are getting slow response from Server and we are looking for ways to improve our server performance. I have made the following changes in the Mid-Tier configuration tool. Cache Settings: 1) Uncheck the perform check box 2) Change the Resource Check Interval from the default of 300 seconds to 86400 seconds Reporting: 1) Log Level: For best performance, this value should be set to SEVERE. 2) We are logging only Reporting. There are few more recommedations I saw in the documentation and those are 1) arsystem.pooling_max_connections_per_server: Default is 80. Change to 1000 2) arsystem.pooling_max_total_connections: Change to 2000. And also, I have updated the prefetchconfig.xml file with all the forms that we use regularly. Below is our Environment Info: AR Server Ver:7.1.0 Patch002 Mid-Tier: 7.1.0 Patch002 Web Server Information: Apache Tomcat/5.5.26 Java Version: 1.5.0_13 O/S: Linux Database:Oracle 10.2.0.4 Does anyone have some type of documentation or tips or recommendations for enhancing the performance of Mid-Tier version 7.1.0 Patch002? Any help is really appreciated. Thanks SPrasad __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SW00247290 - Death of the Plugin Server
Hello All, ARS 7.1 Patch 002 SQLServer 2003 Our Plugin server crashed on our production box last night and I have been having similar woes on our dev box for a week without a total crash. We discovered Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue. We have taken the neccessary steps to resolve this issue without success. Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get corrected, no success. Replaced ardbcquery.dll all over the place and , restarted, no success. Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., partial success here, server admin console came back, but crashed again. Has anyone else had this problem and resolved it successfully? Thanks, Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to turn off ARERR 9093 in arerror.log
Hi all, Joe, we tried the option that you suggested below. Supress Warnings option is not supressing ARERR 9093 because its an error and not warning. We even restarted server after adding line to config file Any more ideas? Is upgrade to 7.1, the only available option? We are currently on Remedy Server -6.03 patch 24. Thanks Chintan. --- --- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Thursday, September 11, 2008, 3:48 PM ** Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg if windows) and use the arsignal -c arservername:port command to re-read the configuration file.. If it still doesn't work, restart the AR Server after adding that line in the configuration file.. Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Chintan Shah [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 6:36:51 PM Subject: How to turn off ARERR 9093 in arerror.log ** Hi all, I know this might be a very dumb question. I need to get rid of ARERR 9093 to show up in arerror.log. Basically, what I need is NOT to log ARERR 9093 in arerror.log Currently, its logging this almost every 12 seconds make this file too large. ARERR 9093 - User is currently connected from another machine How can I do this? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to turn off ARERR 9093 in arerror.log
I asked this question last year some time. Doug Mueller responded. There is no way at this time to turn it off. I think he was going to look into it, but I never checked again. It is a PITA! Error message! Fills the log with garbage! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, November 19, 2008 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: How to turn off ARERR 9093 in arerror.log ** Hi all, Joe, we tried the option that you suggested below. Supress Warnings option is not supressing ARERR 9093 because its an error and not warning. We even restarted server after adding line to config file Any more ideas? Is upgrade to 7.1, the only available option? We are currently on Remedy Server -6.03 patch 24. Thanks Chintan. --- --- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Thursday, September 11, 2008, 3:48 PM ** Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg if windows) and use the arsignal -c arservername:port command to re-read the configuration file.. If it still doesn't work, restart the AR Server after adding that line in the configuration file.. Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Chintan Shah [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 6:36:51 PM Subject: How to turn off ARERR 9093 in arerror.log ** Hi all, I know this might be a very dumb question. I need to get rid of ARERR 9093 to show up in arerror.log. Basically, what I need is NOT to log ARERR 9093 in arerror.log Currently, its logging this almost every 12 seconds make this file too large. ARERR 9093 - User is currently connected from another machine How can I do this? Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
What is the use of persistent cache then? I thought that was introduced to do away with that initial hit of choking up the server during a startup where it takes forever to build its cache. I did notice that the prefetch xml file was still available but hadn't really bothered configuring it as persistent cache kept our cache intact on disk during any web server restarts.. Joe From: Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 5:31:52 PM Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** 7.1 doesn't use pre-fetch to the best of my knowledge.. AR System 7.1.00 definitely provides an ability to do pre-fetch. In fact, 7.1.00 is the first release where it was formally supported. Here's a cut/paste from the What's New in AR System 7.1.00 document: Prefetching specified forms Administrators can select forms to be preloaded into the system’s memory(prefetched) so that forms can be loaded faster when they are opened in a browser.This capability is especially useful for larger forms that otherwise might takeseveral seconds to load. Forms can be selected for prefetching eitherby editing the prefetchConfig.xml file, available in the web-inf/classesdirectory.from the BMC Remedy Configuration Tool, or The What's New document can be found here: 06-Aug-2007 What’s New: BMC Remedy Action Request System 7.1.00 PDF -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** Change the Resource Check Interval to greater than that - make it about 604800 that equate to 7 days rather than a day that you have there.. 7.1 doesn't use pre-fetch to the best of my knowledge.. That was good until 7.0. Check the Persistent Cache option instead on 7.1 which basically stores all your server cache on disk so if the web server is shut down gracefully, it uses the same cache that is on disk the next time it is brought up. It blows the cache away from the disk only in case of a web server crash.. Adjust the java initial and maximum heap size (-Xms -Xmx). The recommended maximum heap size should be no greater than 65 to 70% of the 'total available free memory' before Tomcat is started. Its good to have about 30 to 35% headroom or you would crash your tomcat server even while starting it or it might crash when and if you want to stop it. Your initial size should be at least about 1024 M. If that is over the 65 to 70% headroom that you need, then your server resources aren't enough - consider up sizing your server.. If you still see out of memory errors on the catalina.out file that causes your tomcat application server to crash, implement the 'incremental garbage collection' (-Xincgc). This helps your tomcat server to free up memory by clearing unused portions of its memory (least used portions). Let me know if any of these help.. Cheers Joe From: SPrasad [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 2:20:50 PM Subject: Mid-Tier 7.1.0 Performance Issue -- Tomcat Hi All, We are getting slow response from Server and we are looking for ways to improve our server performance. I have made the following changes in the Mid-Tier configuration tool. Cache Settings: 1) Uncheck the perform check box 2) Change the Resource Check Interval from the default of 300 seconds to 86400 seconds Reporting: 1) Log Level: For best performance, this value should be set to SEVERE. 2) We are logging only Reporting. There are few more recommedations I saw in the documentation and those are 1) arsystem.pooling_max_connections_per_server: Default is 80. Change to 1000 2) arsystem.pooling_max_total_connections: Change to 2000. And also, I have updated the prefetchconfig.xml file with all the forms that we use regularly. Below is our Environment Info: AR Server Ver:7.1.0 Patch002 Mid-Tier: 7.1.0 Patch002 Web Server Information: Apache Tomcat/5.5.26 Java Version: 1.5.0_13 O/S: Linux Database:Oracle 10.2.0.4 Does anyone have some type of documentation or tips or recommendations for enhancing the performance of Mid-Tier version 7.1.0 Patch002? Any help is really appreciated. Thanks SPrasad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
The use of persistent cache is so that you don't have to go fetch again after the Mid-Tier is restarted. BMC Remedy Mid Tier performance (persistent cache) In AR System 7.1, forms currently cached in memory can now be serialized to a file, which enables these forms to be read back into memory when the application server hosting the mid tier application is restarted (after a normal shutdown). Pre-fetch is for when the forms haven't yet been fetched. It ensures that the fetching occurs prior to the first request for the form. That way, users don't have to wait for the Mid-Tier to fetch the form - it's already there and cached for them. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** What is the use of persistent cache then? I thought that was introduced to do away with that initial hit of choking up the server during a startup where it takes forever to build its cache. I did notice that the prefetch xml file was still available but hadn't really bothered configuring it as persistent cache kept our cache intact on disk during any web server restarts.. Joe From: Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 5:31:52 PM Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** 7.1 doesn't use pre-fetch to the best of my knowledge.. AR System 7.1.00 definitely provides an ability to do pre-fetch. In fact, 7.1.00 is the first release where it was formally supported. Here's a cut/paste from the What's New in AR System 7.1.00 document: Prefetching specified forms Administrators can select forms to be preloaded into the system’s memory (prefetched) so that forms can be loaded faster when they are opened in a browser. This capability is especially useful for larger forms that otherwise might take several seconds to load. Forms can be selected for prefetching either from the BMC Remedy Configuration Tool, or by editing the prefetchConfig.xml file, available in the web-inf/classes directory. The What's New document can be found here: 06-Aug-2007 What’s New: BMC Remedy Action Request System 7.1.00 PDF http://www.bmc.com/supportu/documents/17/53/71753/71753.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** Change the Resource Check Interval to greater than that - make it about 604800 that equate to 7 days rather than a day that you have there.. 7.1 doesn't use pre-fetch to the best of my knowledge.. That was good until 7.0. Check the Persistent Cache option instead on 7.1 which basically stores all your server cache on disk so if the web server is shut down gracefully, it uses the same cache that is on disk the next time it is brought up. It blows the cache away from the disk only in case of a web server crash.. Adjust the java initial and maximum heap size (-Xms -Xmx). The recommended maximum heap size should be no greater than 65 to 70% of the 'total available free memory' before Tomcat is started. Its good to have about 30 to 35% headroom or you would crash your tomcat server even while starting it or it might crash when and if you want to stop it. Your initial size should be at least about 1024 M. If that is over the 65 to 70% headroom that you need, then your server resources aren't enough - consider up sizing your server.. If you still see out of memory errors on the catalina.out file that causes your tomcat application server to crash, implement the 'incremental garbage collection' (-Xincgc). This helps your tomcat server to free up memory by clearing unused portions of its memory (least used portions). Let me know if any of these help.. Cheers Joe From: SPrasad [EMAIL PROTECTED] To:
Re: How to turn off ARERR 9093 in arerror.log
Chintan, Usually error messages get suppressed by that configuration too. As Claire mentioned maybe there is an exception for this one for some reason? What OS are your running your system on? If its UNIX you can write a cron job to recycle your arerror.log file periodically by archiving only significant errors in files that could be stored in a archive folder. And flush the original arerror.log file.. If you need help on how to do this by writting a .sh script that could be run from a cron job, let me know.. If its on Windows you could do something similar too - only I',m not that much of a windows expert so cant think off hand how I might be able to selectively pick text I want to archive from the log file. Maybe you could do it with a PERL script on windows. Joe From: Sanford, Claire [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 6:17:43 PM Subject: Re: How to turn off ARERR 9093 in arerror.log ** I asked this question last year some time. Doug Mueller responded. There is no way at this time to turn it off. I think he was going to look into it, but I never checked again. It is a PITA! Error message! Fills the log with garbage! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, November 19, 2008 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: How to turn off ARERR 9093 in arerror.log ** Hi all, Joe, we tried the option that you suggested below. Supress Warnings option is not supressing ARERR 9093 because its an error and not warning. We even restarted server after adding line to config file Any more ideas? Is upgrade to 7.1, the only available option? We are currently on Remedy Server -6.03 patch 24. Thanks Chintan. --- --- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Thursday, September 11, 2008, 3:48 PM ** Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg if windows) and use the arsignal -c arservername:port command to re-read the configuration file.. If it still doesn't work, restart the AR Server after adding that line in the configuration file.. Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Chintan Shah [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 6:36:51 PM Subject: How to turn off ARERR 9093 in arerror.log ** Hi all, I know this might be a very dumb question. I need to get rid of ARERR 9093 to show up in arerror.log. Basically, what I need is NOT to log ARERR 9093 in arerror.log Currently, its logging this almost every 12 seconds make this file too large. ARERR 9093 - User is currently connected from another machine How can I do this? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
Cool, for some reason I was under the impression that persistent cache was designed to do away with pre-fetching altogether. From your explanation and extract from documentation it appears like it is designed to collaborate with pre-fetch to further improve the overall performance.. Thanks for the correction. Cheers Joe From: Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 6:50:50 PM Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** The use of persistent cache is so that you don't have to go fetch again after the Mid-Tier is restarted. BMC Remedy Mid Tier performance (persistent cache) In AR System 7.1, forms currently cached in memory can now be serialized to a file,which enables these forms to be read back into memory when the applicationserver hosting the mid tier application is restarted (after a normal shutdown). Pre-fetch is for when the forms haven't yet been fetched. It ensures that the fetching occurs prior to the first request for the form. That way, users don't have to wait for the Mid-Tier to fetch the form - it's already there and cached for them. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** What is the use of persistent cache then? I thought that was introduced to do away with that initial hit of choking up the server during a startup where it takes forever to build its cache. I did notice that the prefetch xml file was still available but hadn't really bothered configuring it as persistent cache kept our cache intact on disk during any web server restarts.. Joe From: Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 5:31:52 PM Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** 7.1 doesn't use pre-fetch to the best of my knowledge.. AR System 7.1.00 definitely provides an ability to do pre-fetch. In fact, 7.1.00 is the first release where it was formally supported. Here's a cut/paste from the What's New in AR System 7.1.00 document: Prefetching specified forms Administrators can select forms to be preloaded into the system’s memory(prefetched) so that forms can be loaded faster when they are opened in a browser.This capability is especially useful for larger forms that otherwise might takeseveral seconds to load. Forms can be selected for prefetching eitherby editing the prefetchConfig.xml file, available in the web-inf/classesdirectory.from the BMC Remedy Configuration Tool, or The What's New document can be found here: 06-Aug-2007 What’s New: BMC Remedy Action Request System 7.1.00 PDF -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, November 19, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** Change the Resource Check Interval to greater than that - make it about 604800 that equate to 7 days rather than a day that you have there.. 7.1 doesn't use pre-fetch to the best of my knowledge.. That was good until 7.0. Check the Persistent Cache option instead on 7.1 which basically stores all your server cache on disk so if the web server is shut down gracefully, it uses the same cache that is on disk the next time it is brought up. It blows the cache away from the disk only in case of a web server crash.. Adjust the java initial and maximum heap size (-Xms -Xmx). The recommended maximum heap size should be no greater than 65 to 70% of the 'total available free memory' before Tomcat is started. Its good to have about 30 to 35% headroom or you would crash your tomcat server even while starting it or it might crash when and if you want to stop it. Your initial size should be at least about 1024 M. If that is over the 65 to 70% headroom that you need, then your server resources aren't enough - consider
Re: employee setup form best practices?
Correction to your statement: Active Link Guides DO work fine on the web/mid-tier.. Wherever you got that from you got wrong information. I think the only A L related action that isn't supported on the web as of the latest release is the Macro option and to a certain action the Run Process action if there is no supported java process to run that is equivalent to the process you run from the regular WUT client. That being said some of the older macros from pre version 4.5, can be converted to native ARS actions using the convert functionality built into the admin tool, such as the actions that might have been defined for opening another form wherein pre version 4.5 was only possible through a macro. Joe From: Phil Murnane [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 5:25:49 PM Subject: Re: employee setup form best practices? ** Brien: You're right in that a Change Field action cannot make a field become Required. I think the no Active Link Guides in Mid-Tier is an old limitation, though; and shouldn't affect you with ARS 7.1. It sounds like maybe you're mixing a couple of different topics: 1. Data Integrity -- many people find it's best practice to use only Filters for data integrity checking. That being said, there is some benefit to doing basic checking in Active Links when your application will be run through a browser, in that the end user will see better performance. Active Links can also make the uesr experience better by providing visual clues (eg, in the case of multiple validation failures, changing all failed fields to red labels). Filters will always enforce data integrity rules regardless of what kind of client is talking to ARS (not all clients understand Active Links). Setting fields as Required is a nice convenience, but I've worked on applications where the development guidelines state not to use the Required attribute in order to prevent failed DSO transfers or for other considerations. 2. Presentation -- I'd suggest a more modular approach to your application. Regardless of whether the end user is entering a new employee or updating an old one, all the same rules generally apply. So why not use the same screen (form/view) for data gathering regardless of the operation being performed? Most data entry screens are accessed from a control panel of some sort, so have the end user choose new/edit from the control panel; then the system will present the data entry screen, which always looks the same. The basic idea is to separate the control panel type of functions from the data entry functions. Alternatively you could have two different forms (New Employee Update Employee), but that increases complexity of the application and can lead to an overall increase in cost of ownership (maintenance, performance, etc). Yet another approach can be used when the data entry screens start getting too complex/crowded, and that is to use dialogs to build wizard type functionality into the application -- BMC uses this approach extensively in their complex ITSM forms. Just Some Thoughts, --Phil (another Arizonan) From: Brien Dieterle [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 2:44:22 PM Subject: employee setup form best practices? ** I'm building a custom form to handle changes for new/existing employees-- things like account creation, email setup, shared group folder permissions, new computer setup, office phone setup, furniture and even name changes. I am duplicating an existing form from a different system that did all of this on one form using dynamic html to hide and show fields as selections are made. I was wondering if anyone had any suggestions as to how to handle a big form like this, or if this is the wrong approach entirely (should it be split up into smaller forms?). My first problem is that the form starts with a basic information gathering: Select employee type: New or Existing. Now, depending on what you select there are different fields available to fill out (by hiding/showing different page holder tabs). The pain comes when certain fields are required only when a certain choice is made. (If you select New, well, you better provide a first and last name, right?) It doesn't seem like you can change a field to be required on-the-fly using change fields (is that correct?). So I am left with leaving them blank and using filters to check the required fields, or using activelinks to set the unneeded required field to bogus values like N/A. Not a pretty picture. My gut says when something is difficult it is probably wrong. Active Links Guides look like an idea but this needs to be web-based (ALGs don't work on web?). Thanks for any tips! ARS 7.1 patch 003 MS-SQL Tomcat Brien ___ UNSUBSCRIBE or
Re: employee setup form best practices?
This can end up being complex or not so complex, depending on the business requirements you are trying address, the levels of smarts you need in the system, the flexibility for further types of account setup activities in the future, other types of employee things you could be doing such as employee termination, how intuitive you need the system to be, how maintainable you need it, etc... I have seen a few different organisations take different approaches for this, some with more success than others. As others have suggested, there are a few approaches such as wizards and control panels. Another option is having a table field listing the different areas of data, which opens a corresponding dialog window to capture that data. SRM is always an option, although some of the same challenges may exist. If you haven't done this already, I suggest spending time clearly understanding the business requirements, then designing a solution to meet these requirements. If the requirements are simple, the design can be simple and the end solution simple. If the requirements call for lots of flexibility and complexity, then these need to be addressed in the design, and then built into the solution. Even when replacing an existing solution there is value in exploring the requirements, business needs change over time and what the needs where when the previous solution was built may be quite different now. Sam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Thursday, 20 November 2008 10:44 a.m. To: ARSList Subject: employee setup form best practices? ** I'm building a custom form to handle changes for new/existing employees-- things like account creation, email setup, shared group folder permissions, new computer setup, office phone setup, furniture and even name changes. I am duplicating an existing form from a different system that did all of this on one form using dynamic html to hide and show fields as selections are made. I was wondering if anyone had any suggestions as to how to handle a big form like this, or if this is the wrong approach entirely (should it be split up into smaller forms?). My first problem is that the form starts with a basic information gathering: Select employee type: New or Existing. Now, depending on what you select there are different fields available to fill out (by hiding/showing different page holder tabs). The pain comes when certain fields are required only when a certain choice is made. (If you select New, well, you better provide a first and last name, right?) It doesn't seem like you can change a field to be required on-the-fly using change fields (is that correct?). So I am left with leaving them blank and using filters to check the required fields, or using activelinks to set the unneeded required field to bogus values like N/A. Not a pretty picture. My gut says when something is difficult it is probably wrong. Active Links Guides look like an idea but this needs to be web-based (ALGs don't work on web?). Thanks for any tips! ARS 7.1 patch 003 MS-SQL Tomcat Brien __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
unsubscribe
Hi Please unsubscribe me from ARlist. -- Hamanth Kumar P ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to turn off ARERR 9093 in arerror.log
Thanks for the clarification Claire. You are correct..unless auditing is
required to be done on who logs in from what IP...those errors are of no use.
Regards,
Chintan.
--- On Wed, 11/19/08, Sanford, Claire [EMAIL PROTECTED] wrote:
From: Sanford, Claire [EMAIL PROTECTED]
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 3:17 PM
**
I asked this question last year some time. Doug Mueller
responded. There is no way at this time to turn it off. I think he
was going to look into it, but I never checked again.
It is a PITA! Error message! Fills the log with
garbage!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan
Shah
Sent: Wednesday, November 19, 2008 5:04 PM
To:
arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in
arerror.log
**
Hi all,
Joe, we tried the option that you suggested
below.
Supress Warnings option is not supressing ARERR 9093 because
its an error and not warning. We even restarted server after adding line
to config file
Any more ideas? Is upgrade to 7.1, the only
available option?
We are currently on Remedy Server -6.03 patch
24.
Thanks
Chintan.
---
--- On Thu, 9/11/08, Joe DeSouza
[EMAIL PROTECTED] wrote:
From:
Joe DeSouza [EMAIL PROTECTED]
Subject: Re: How to
turn off ARERR 9093 in arerror.log
To:
arslist@ARSLIST.ORG
Date: Thursday, September 11, 2008, 3:48
PM
**
#yiv479296124 #yiv2000199381 yiv268811130 DIV {
MARGIN:0px;}
Add the parameter Supress-Warnings: 9093 in the AR Servers
ar.conf file (ar.cfg if windows) and use the arsignal -c
arservername:port command to re-read the
configuration file.. If it still doesn't work, restart the AR
Server after adding that line in the configuration file..
Joe D'Souza
Remedy Developer /
Consultant,
Shyle Networks,
New Jersey.
-
Original Message
From: Chintan Shah
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent:
Thursday, September 11, 2008 6:36:51 PM
Subject: How to turn
off ARERR 9093 in arerror.log
**
Hi all,
I know this might be a very
dumb question.
I need to get rid of ARERR 9093 to
show up in arerror.log.
Basically, what I need is
NOT to log ARERR 9093 in arerror.log
Currently, its
logging this almost every 12 seconds make this file too
large.
ARERR 9093 - User is currently
connected from another machine
How can I do
this?
Thanks
Chintan.
__Platinum
Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to turn off ARERR 9093 in arerror.log
Hi Joe,
We are on Solaris 10, Arserver 6.03 patch 24.
I will leave it to SA to do the work that you suggested and I think that would
be an excellent approach to filter logs and archive them in a separate folder.
Thanks for the suggestion. If I run into any issues, I will surely let you
know. Thanks for asking.
Regards,
Chintan.
--- On Wed, 11/19/08, Joe DeSouza [EMAIL PROTECTED] wrote:
From: Joe DeSouza [EMAIL PROTECTED]
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 3:53 PM
**
Chintan,
Usually error messages get suppressed by that configuration too.
As Claire mentioned maybe there is an exception for this one for some reason?
What OS are your running your system on?
If its UNIX you can write a cron job to recycle your arerror.log file
periodically by archiving only significant errors in files that could be stored
in a archive folder. And flush the original arerror.log file.. If you need help
on how to do this by writting a .sh script that could be run from a cron job,
let me know..
If its on Windows you could do something similar too - only I',m not that much
of a windows expert so cant think off hand how I might be able to selectively
pick text I want to archive from the log file. Maybe you could do it with a
PERL script on windows.
Joe
From: Sanford, Claire [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 19, 2008 6:17:43 PM
Subject: Re: How to turn off ARERR 9093 in arerror.log
**
I asked this question last year some time. Doug Mueller responded. There is
no way at this time to turn it off. I think he was going to look into it, but
I never checked again.
It is a PITA! Error message! Fills the log with garbage!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Chintan Shah
Sent: Wednesday, November 19, 2008 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in arerror.log
**
Hi all,
Joe, we tried the option that you suggested below.
Supress Warnings option is not supressing ARERR 9093 because its an error and
not warning. We even restarted server after adding line to config file
Any more ideas? Is upgrade to 7.1, the only available option?
We are currently on Remedy Server -6.03 patch 24.
Thanks
Chintan.
---
--- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote:
From: Joe DeSouza [EMAIL PROTECTED]
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Thursday, September 11, 2008, 3:48 PM
**
#yiv2082104101 #yiv2000199381 yiv268811130 DIV {
MARGIN:0px;}
Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg
if windows) and use the arsignal -c arservername:port command to re-read
the configuration file.. If it still doesn't work, restart the AR Server after
adding that line in the configuration file..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: Chintan Shah [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 6:36:51 PM
Subject: How to turn off ARERR 9093 in arerror.log
**
Hi all,
I know this might be a very dumb question.
I need to get rid of ARERR 9093 to show up in arerror.log.
Basically, what I need is NOT to log ARERR 9093 in arerror.log
Currently, its logging this almost every 12 seconds make this file too large.
ARERR 9093 - User is currently connected from another machine
How can I do this?
Thanks
Chintan.
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SW00247290 - Death of the Plugin Server
I have seen this issue: Login to ars, go to look at licenses, and chck floating and fixed and the next thing youknow crash... AS 7.1 + P2 p3 I do not have the fix yet... but just a note.. On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, ARS 7.1 Patch 002 SQLServer 2003 Our Plugin server crashed on our production box last night and I have been having similar woes on our dev box for a week without a total crash. We discovered Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue. We have taken the neccessary steps to resolve this issue without success. Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get corrected, no success. Replaced ardbcquery.dll all over the place and , restarted, no success. Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., partial success here, server admin console came back, but crashed again. Has anyone else had this problem and resolved it successfully? Thanks, Jase Brandon Quality Technology Services __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to turn off ARERR 9093 in arerror.log
You are welcome.. Should be a piece of cake to write it on Solaris.. All you will need to do is give your SA a list of strings to egrep for, and its a done thing.. Joe From: Chintan Shah [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 8:48:42 PM Subject: Re: How to turn off ARERR 9093 in arerror.log ** Hi Joe, We are on Solaris 10, Arserver 6.03 patch 24. I will leave it to SA to do the work that you suggested and I think that would be an excellent approach to filter logs and archive them in a separate folder. Thanks for the suggestion. If I run into any issues, I will surely let you know. Thanks for asking. Regards, Chintan. --- On Wed, 11/19/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Wednesday, November 19, 2008, 3:53 PM ** Chintan, Usually error messages get suppressed by that configuration too. As Claire mentioned maybe there is an exception for this one for some reason? What OS are your running your system on? If its UNIX you can write a cron job to recycle your arerror.log file periodically by archiving only significant errors in files that could be stored in a archive folder. And flush the original arerror.log file.. If you need help on how to do this by writting a .sh script that could be run from a cron job, let me know.. If its on Windows you could do something similar too - only I',m not that much of a windows expert so cant think off hand how I might be able to selectively pick text I want to archive from the log file. Maybe you could do it with a PERL script on windows. Joe From: Sanford, Claire [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 6:17:43 PM Subject: Re: How to turn off ARERR 9093 in arerror.log ** I asked this question last year some time. Doug Mueller responded. There is no way at this time to turn it off. I think he was going to look into it, but I never checked again. It is a PITA! Error message! Fills the log with garbage! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, November 19, 2008 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: How to turn off ARERR 9093 in arerror.log ** Hi all, Joe, we tried the option that you suggested below. Supress Warnings option is not supressing ARERR 9093 because its an error and not warning. We even restarted server after adding line to config file Any more ideas? Is upgrade to 7.1, the only available option? We are currently on Remedy Server -6.03 patch 24. Thanks Chintan. --- --- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Thursday, September 11, 2008, 3:48 PM ** Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg if windows) and use the arsignal -c arservername:port command to re-read the configuration file.. If it still doesn't work, restart the AR Server after adding that line in the configuration file.. Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Chintan Shah [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 6:36:51 PM Subject: How to turn off ARERR 9093 in arerror.log ** Hi all, I know this might be a very dumb question. I need to get rid of ARERR 9093 to show up in arerror.log. Basically, what I need is NOT to log ARERR 9093 in arerror.log Currently, its logging this almost every 12 seconds make this file too large. ARERR 9093 - User is currently connected from another machine How can I do this? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SW00247290 - Death of the Plugin Server
Jase, Patrick, What is the error that you get on your user client? Joe From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 10:49:20 PM Subject: Re: SW00247290 - Death of the Plugin Server ** I have seen this issue: Login to ars, go to look at licenses, and chck floating and fixed and the next thing youknow crash... AS 7.1 + P2 p3 I do not have the fix yet... but just a note.. On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, ARS 7.1 Patch 002 SQLServer 2003 Our Plugin server crashed on our production box last night and I have been having similar woes on our dev box for a week without a total crash. We discovered Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue. We have taken the neccessary steps to resolve this issue without success. Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get corrected, no success. Replaced ardbcquery.dll all over the place and , restarted, no success. Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., partial success here, server admin console came back, but crashed again. Has anyone else had this problem and resolved it successfully? Thanks, Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Developer @ DELL Bangalore (India)
Sorry, I'm not the contact person, so please forward your resume to [EMAIL PROTECTED] Regards, Anthony _ From: Rathnappa, Anthony Sent: Friday, November 14, 2008 6:41 PM To: 'arslist@ARSLIST.ORG' Subject: Job: Developer @ DELL Bangalore (India) Hi, I apologize for spamming Developers - ARS, ITSM and related technologies with 2-4 years of development/customization/configuration experience. Location: Bangalore, INDIA Please email your Resume to: [EMAIL PROTECTED] Contact Information: -- Nagaraj C Staffing Specialist Mobile: +91-98800 80504| Board line: +91-80-28077000 Ext: 79755 E-Mail: [EMAIL PROTECTED] Regards, Anthony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
