Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Trond (all), There are other cheaper/better reporting tools out there already. It would not require a lot of work for BMC to incorporate something like JasperReports (http://jasperreports.sourceforge.net) into the AR System product too. (And there are other options as well. Maybe a more extreme option would be for BMC to leverage a package deal where having an AR System license also means you get a special, maybe specifically limited to AR System, BOXI install/license too. Or maybe just open up a good extension point for the community to build the integrations to JasperReports, or BRIT [ http://www.eclipse.org/birt/phoenix/ ] or DataVision [ http://datavision.sourceforge.net/ ] or any number of other possible reporting tool choices. ) BTW: One of the best first steps to allow almost all of those other reporting tools would be to make an AR System JDBC driver much like they have made the [GRRR ... Windows only] ODBC driver so far. While I am sure these areas of functionality/budgeting are very important to BMC AR System customers, I can only expect that BMC will have a plan before these concerns become problems for their customers. BMC has a few years to do whatever they decide they need to do. I would also suspect that while v8.0 might be the last release of the User Tool that it will still work against the v8 (+2 version) per the current software backwards compatibility support model. However, that is looking really, really far in the the crystal ball. So who knows what that future will really hold. ( I doubt BMC really knows what their plans are just yet. ) In the short term I would suggest that all customers that are concerned by this breaking news do the usual things: Let BMC sales reps know about your concerns. Let BMC tech support people know about your enhancement requests. Keep an eye to the future, and continue to look for faster, more accurate and cheaper solutions to your business needs. ( After all you have a few years to plan what your business needs to do. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Oct 5, 2009 at 6:30 AM, Trond Valen t...@steria.no wrote: What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What determines where field menus display?
That did it Bryan! I had checked the font size under Settings and it was set to Normal already but it was set to Large under Appearance. Now the menu shows up correctly! Thank you! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bryan Waters Sent: Sunday, October 04, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: What determines where field menus display? ** Oops. It should have stated falling. Eyes playing tricks on me. J From: Bryan Waters [mailto:bryancwat...@gmail.com] Sent: Saturday, October 03, 2009 10:25 PM To: arslist@ARSLIST.ORG Subject: RE: What determines where field menus display? We recently had a user that had an issue with menus following off the screen due to the display font setting being Large. Please verify/change the user's desktop font size to Normal and retry. Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedict Brad (CI/FSR6-NA) Sent: Friday, October 02, 2009 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: What determines where field menus display? ** I have had similar issues with individual users in the past. It has been resolved by deleting the user's AR System User Preference file and having it recreated on login. Usually, the user has adjusted some personal client settings. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, October 02, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: What determines where field menus display? ** Do they also have dual monitors, or just one? Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Friday, October 02, 2009 8:54 AM To: arslist@ARSLIST.ORG Subject: What determines where field menus display? ** I've got what I'm sure is a simply answered question but I'm coming up empty this morning. I've got a character field with a menu that displays differently for only 2 team members. The field menu display is set to Smart menus but instead of cascading up so that you can see the whole list it cascades down and off the page. For everyone else (me included) its cascades up so we can see all of the menu items. As a workaround I've got them using popup menus but they are not happy with that so I'd like to find a resolution. So the question is, what does Remedy look at to determine where to display the popup menu? (Note: I've tried playing with their screen resolution and it didn't matter if they were set to 800 x 600 or 1024 x 768). Thanks in advance for any help. AR Server: 6.3 Patch 24 on UNIX AIX 5.3 SQL - Oracle 9.2.5 ITSM v 5.6 MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS Terri This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 5.01 (U)
UNCLASSIFIED I have the following Windows installs: Admin Alert Mail Redist Server User They are too large to email - let me know how to get the data to you. Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Veeral Oza Sent: Sunday, October 04, 2009 3:01 AM To: arslist@ARSLIST.ORG Subject: ARS 5.01 ** Hi All, I am looking for ARS 5.01 server and client softwares. I have checked on BMC website patch download section and the lowest one available for downloading is ARS 5.1.2. Can anyone please help me find this old version? Regards, Veeral Oza _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Using Load balancer device
Good Morning, Anyone have information regarding the configuration of the Load Balancer device. When connecting using the User tool I get this message: ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : mynode.xxx.xxx Thanks Franklin A. Jordan, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Senior Level Remedy Developers and Architects based in NY and NJ (full time- salary, bonuses and benefits) with Column Technologies
We are seeking Senior Level Remedy Architects and Developers in the NY and NJ areas- travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email me your resume as a MS Word document as well as a good time to talk with you. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit.com Job Description- Remedy Architect You will be employed at Column Technologies as a BMC Remedy Solutions Architect to provide technical consulting services for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Design appropriate supporting infrastructure (including Hardware, OS, DB, Web Server, and Load Balancing architecture) to support customer's performance and availability requirements * Design and document Disaster Recovery strategies for customers * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers remotely or who are located in your region but travel will be required based on project needs. Job Description- Remedy Developer You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Answered this same question on BMC DN: http://communities.bmc.com/communities/message/107521#107521 A more economical solution will be provided for customers who either wish to continue using Crystal Reports (or Business Objects) through the web client or wish to use any new technologies released by BMC that provide similar reporting capabilities to the current ITSM OOTB Crystal Reports. Unfortunately, due to the forward looking nature of the question, no specific details can be released at this time. As AR System and ITSM 8.0 are released, more information will become available on how this situation will be addressed in releases in 2011 and beyond. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, October 05, 2009 3:30 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John
Re: Using Load balancer device
ARERR is more likely a problem you are facing between your application and DB. I highly doubt it is between your client and the load balancer.. Did you try connecting directly using the AR Server name instead of the load balancer name? Does that connect with no problems? Joe From: Jordan, Franklin franklin.jor...@hq.doe.gov To: arslist@ARSLIST.ORG Sent: Monday, October 5, 2009 8:55:40 AM Subject: Using Load balancer device Good Morning, Anyone have information regarding the configuration of the Load Balancer device. When connecting using the User tool I get this message: ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : mynode.xxx.xxx Thanks Franklin A. Jordan, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Using Load balancer device
There's a white paper on this: 06-Sep-2007 Using a Hardware Load Balancer with AR System 7.1.00 http://documents.bmc.com/supportu/documents/40/92/84092/84092.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Monday, October 05, 2009 5:56 AM To: arslist@ARSLIST.ORG Subject: Using Load balancer device Good Morning, Anyone have information regarding the configuration of the Load Balancer device. When connecting using the User tool I get this message: ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : mynode.xxx.xxx Thanks Franklin A. Jordan, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
There's also some posts about memory optimization settings for the mid tier java app. You can do a search on the google group for it. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, October 05, 2009 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
We have ours set to min 1024, max 2048they aren't giving it enough memoryit's not that it has a leak, it's that it needs more than the max they are allocating. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 09:46 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** We have ours set to min 1024, max 2048they aren't giving it enough memoryit's not that it has a leak, it's that it needs more than the max they are allocating. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG ISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid-Tier slowness....
Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy Developer (full time- salary, bonuses and benefits) with Column Technologies - must be based in San Antonio, Dallas or Austin, TX
We are seeking a Remedy Developer based in Dallas, Austin or San Antonio, TX. Travel will be required based on project needs. This is a permanent position- salary, bonuses and benefits. If you are interested in the position below, please email me your resume as a MS Word document as well as a good time to talk with you. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit.com Job Description- Remedy Developer You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier slowness....
The most recent guidelines I had from support (in Feb 2009, Windows 2003 server where I was testing 7.1.00.006 mid-tier on tomcat 5.5.27) were to leave the thread stack size blank - they have back-pedaled on the original recommendation of 3000. Here is what they sent in February: From the hs_err_pid files, you need to unset the value for Tomcat's native stack; this is seen in the log as: -Xss3000k Also, from another recent ticket with another customer, we'd make this general heap recommendation: -Xms1024m -Xmx1024m The reasons for doing this are, 1) setting minimum and maximum to the same value causes the JVM to start up already at a size that should be enough to handle the memory needs for new java objects, java doesn't need to try and grow the java heap at runtime 2) reducing the maximum heap size leaves more memory to the java process allowing it to create more processing threads to distribute the workload. Resuming, it should look: minHeap = 1024m maxHeap = 1024m native stack = unset For what it's worth, I started out originally (Apr 2008) with min and max both at 1536 and thread size 3000 on my production server (7.1.00.002 on tomcat 5.5.26), and had only a few issues with it. After their 2009 recommendation, I did remove the 3000 and set the min back to 1024 but kept max on 1536 since production is on a Win2K3 x64 server with 12 gb RAM. I have had excellent performance with 1024/1536/null, and it is still running on 7.1.00.002. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, October 05, 2009 1:32 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier slowness ** Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier slowness....
You can set the stack value to either 512 or 1024. Follow the Mid-Tier Optimizations and Troubleshooting Guide for more help and understanding. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier slowness....
Yep, been through the guide but didn't see any real world suggestionsbut the recent post gave me some really helpful suggestions!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, October 05, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier slowness You can set the stack value to either 512 or 1024. Follow the Mid-Tier Optimizations and Troubleshooting Guide for more help and understanding. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier slowness....
The document I was referring to is a white paper on Performance Tuning for Business Service Management (October 2007). This has the required mid-tier settings for optimum performance. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Yep, been through the guide but didn't see any real world suggestionsbut the recent post gave me some really helpful suggestions!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, October 05, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier slowness You can set the stack value to either 512 or 1024. Follow the Mid-Tier Optimizations and Troubleshooting Guide for more help and understanding. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier slowness....
Here's the checklist. Use precaching to avoid high latency for first-time access to a form. Set resource_check_interval to one day. Set minimum heap size to 512 MB and maximum heap size to 1 GB. Set pooling_max_total_connections to 2000. I tried attaching the doc but the size doesn't allow me to attach. On 10/5/09, Ravi ravi6...@gmail.com wrote: The document I was referring to is a white paper on Performance Tuning for Business Service Management (October 2007). This has the required mid-tier settings for optimum performance. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Yep, been through the guide but didn't see any real world suggestionsbut the recent post gave me some really helpful suggestions!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, October 05, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier slowness You can set the stack value to either 512 or 1024. Follow the Mid-Tier Optimizations and Troubleshooting Guide for more help and understanding. Raj On 10/5/09, copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us wrote: Is there any guidelines as to what the values for min/max/stack size should be for a given memory size - rather than a guesstimate? The manual isn't terribly healpful..We have 3000 MB but I'm not very clear on what I should be setting the values to be. Is there some sort of way to tellother than.just try it???/ Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
BMC Discovery
We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Discovery
How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Discovery
Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Discovery
When you say BMC Discovery... are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Discovery
Yes In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** When you say BMC Discovery… are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Discovery
What version are you on? You should be able to see it when you set up a Discovery Task. So back to my original question… does your UNIX team block telnet connections and only allow SSH? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Yes In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** When you say BMC Discovery… are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, tauf.chowdh...@frx.com writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it
Re: ARERR 623 with a load balancer
I was just wondered if this all cheched out. Teresa Fannin 210-918-8061 -Original Message- From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Sep 29, 2009 5:16 pm Subject: Re: ARERR 623 with a load balancer ** Ok...on that one web server I would recommend removing the server in question (from the mid-tier config page), then re-add it with the same information you did for the others...then re-check From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, September 29, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 623 with a load balancer ** Yes - and yes.? We get the error only with that one - we've isolated the problem down to that one machine. ? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156?C ? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, September 29, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 623 with a load balancer ** Do you have the ability to hit all 4 manually bypassing the load balancer?does one of them still give an error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, September 29, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: ARERR 623 with a load balancer ** We have 4 7.1 patch 006 MT servers running on a load balancer. ? One of them gives the error ARERR 623 when we try to access it. ? This is typically an error shown when you have the wrong mid-tier password.? In this case though we have re-set the password in the Server, bounced hte server, and re-set the password in all 4 mid-tier servers.? Just that same one has the problem. ? Ideas?? I'm stumped.? This box has connected to the AR Server before so it is not a connectivity issue to the best of my knowledge. ? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156?C ? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: *** WARUG-23 October 2009-8am to 1pm-BAH Auditorium-Mclean, VA ***
RSVP: Michael Johnson United States Department of State American Born From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Betina Lose Sent: Saturday, October 03, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: *** WARUG-23 October 2009-8am to 1pm-BAH Auditorium-Mclean, VA *** ** Dear ARSListers - The next Washington D.C. Area Remedy Users Group (WARUG) meeting will be held on Friday 23 October 2009 again at the Booz Allen Hamilton building at 8283 Greensboro Drive, Mclean, VA 22102. The agenda for the meeting is as follows: 9:00 - 9:15Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Alex Sapp-Aeorprise Gary Holland-BMC, Mobilizing Remedy ARS w/Aeroprise 10:00 - 10:15Break 10:15 - 11:00Cliff O'Neal, Micro Focus,Load Testing Remedy with SilkPerformer 11:00 - 11:45Lenny Warren, RMI, Working with BMC Remedy 7.5 Developer Studio 11:45 - 12:00 Betina Lose, Meeting Close There is no formal membership sign up, but you will need to RSVP to me in order to get on BAH's security access list. Please send me email by 16 October 2009 if you think you will attend with the following information: * First Name * Last Name * Company you work for * Whether or not you are a foreign national This information will be provided to BAH's security department. You will be given a conference badge at the meeting with proper photo ID. WARUG meetings are for anyone interested in the BMC Remedy products and related tools. Please also visit www.warug.org for detailed information about WARUG and a list of past meeting topics. We look forward to seeing you on 23 October! --BL Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street, Leesburg, VA 20176 703-855-6989 Chairperson, WARUG www.warug.org _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARInside 3.0 Beta
I'm pleased to announce the start of the 3.0 Beta for ARInside. Please head out to http://www.arinside.org/downloads to get the latest copy. Below you will find a list of the enhancements and bug fixes done thus far. We are working on getting this to be cross platform capable at some point as well. Please log onto http://www.arinside.org/newticket to log any issues with the beta so we can get them fixed before we finalize anything. Enhancements Added support to parse 'Special Runprocess Commands' for form and field information Modified output of application to be brief, moved most output to the -v command line parameter Modified Selection Label display to properly display enumerated values Added granularity to containers inside containers, it now tells you what type of container it is (AL Guide, Packing List, etc) Field references in Indexes now link to the index page for the form Added full support for Date and TimeOfDay fields Optimized speed of the get server info from the server Added 'Status History' references where appropriate Added 'Error Handler' references Added Escalation Pool to the information displayed about an Escalation Added a new 'RunNotes' section to settings.ini to allow for run documentation Enhanced performance of setfield actions Added 'Hover' and 'Template' support Added 'Tooltip' message support Added 'Service' execute on support for Filters Added additional 7.1 and 7.5 AL Execute on conditions Upgraded API from 7.0.1 to 7.5 Added support for form settings of 'Entry Point', 'Archive', and 'Audit' Added enhanced options added with 7.1 release Defect Fixes when an Exclude list was specified, the exclude list itself was processed wasting time If Field ID was 10 characters the app crashed Selection Fields with custom numbering weren't referencing in workflow references properly Menus specified in exclude list were still processed Visibility of fields in 'Change Field' actions wasn't processed properly 'Wait' and 'Goto' AL Actions weren't properly documented Default value of Integer was showing (null) when it should have been 0 Not all Server Info and field properties were being displayed properly 'Run Time' was not being calculated properly Corrected () placement in setfield if statements SQL Menu Labels were not displaying properly SQL Set Field actions from another server were displaying current server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
