User unable to save preferences in a Table Field (Mid Tier)

[Richard Nylander]

Hello,

The problem I have is that user is unable to save preferences in a Table
Filed in their browser.

The form has three views, all used with Mid Tier, and in two of the views
the user is able to save preferences such as column width and column order.
But in the third view even if the user uses save preferences, each time they
log in the table is set to default.

I can even see the changes the user does in the form AR System User
Preferences, but when they open the form the preferences are not read. But
their changes are saved and kept in the AR System User Preferences form.

Anyone have idea why this is happening?

Thanks

Richard Nylander
Sweden

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Re: WWRUG09:Twitters

[Doug Blair]

Re: PICTURES

I know Phil Bautista copied my SD card just before we left, and there  
is quite a bit of conference video around.


Perhaps we can prevail on someone to collect a few pix on the WWRUG  
website? Maybe after we have a few days to get back into the swing if  
things?


Or Friend me :-).

Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462

On Nov 16, 2009, at 2:42 PM, Susan Palmer  wrote:


**
LJ ... I was prepared to pay for this myself, but luckily didn't  
have to.  This was #13 for me and going 'without' last year had more  
impact on my psyche than I realized until I got there and started  
absorbing everyone's energy.


See Doug Blair for pictures, he was always clicking !  There were  
others too.  I think at least some of them could escape from  
Vegas . :)


Susan




On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing   
wrote:

**
Susan,
I've been a developer since 98 and have never gone to oneI was  
hoping to this year but budget didn't workout :(


From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer

Sent: Monday, November 16, 2009 1:12 PM

To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

**
In answer to your question LJ, not sure how long you've been  
attending.  But this conference was very much like those of the  
90's.  Everyone there was a Remedy person.  Everyone had the same  
interests and more than willingly to share their experiences.  I  
hope we do keep this format.


I really like the tutorials at the beginning of the day.  Way back I  
would take the tutorials before the actual conference started and  
sometimes by Thursday your mind was in a major meltdown.  I thought  
the pace was just right this year.  I also thought there was more  
time to chat among ourselves which is of great value too.  The  
variety of sessions was good and the ones I attended for the most  
part were technically orientated.


I always came home with ideas, and this year was no different.  And  
it's nice to get that shot of excitement.  To want to try new things  
that you can share next year.


I have to say, I was pleasantly pleased with the organization of the  
event.  From my view everything went very smooth, I'm sure at times  
the organizers were scrambling, but it didn't show.


I'm ready to sign up for next year's WWRUG !!  See you there,

Susan

On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing   
wrote:

The real question I have is this.

Was the conference a success because it was planned by users for  
users?I
don't recall the exact responses to the latest BMC lead user  
groupbut

was this better?and what will happen next year?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR  
USA IMCOM

Sent: Monday, November 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the  
conferenceCan't wait

till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

**

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the  
first time

since last Friday,  I think I'll make him the official twitterer.



WWRUG is me as well, for WWRUG.



WWRUG09 is the one for the conference, but you have to picture that  
the bird

is an Ostrich that takes it's head out of the ground once a week for a
breath of air.



And now back to preparing for the ARSlist Awards this morning.



 Daniel

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Answers

Are"_






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Defined Search

[Atul Vohra]

Hi All,

Our remedy application is used by different clients and we have a requirement 
to create a tool that would create the defined searches without them actually 
doing it in the form through the admin tool.

I am trying to look for the best approach to create a small app to help the 
client admin create these searches and also if they import new remedy def files 
from us they could use this tool to recreate the searches (make sense)

Is there remedy api call that could set this - I saw the information is saved 
as a display property?
Can AR System Search Preference form be used in any way?
Directly updating the DB?

Need some guidance - not sure if I am totally off base...

Thanks

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Re: Oracle RAC failover

[Lyle Taylor]

Yes, we have three servers running in a server group - one admin server and two 
user-facing servers.  We have ARS 7.1 p5 on Windows Server 2003 with half of 
ITSM 7.0.3 p6.  Oracle is running on Linux (not sure which version, but may be 
a version of Suse - I can find out if it makes a difference).  We use LDAP 
instead of TNSNAMES, but this is (the edited - formatting added, names and 
ports changed) the output of tnsping:

C:\Users\lyletaylor>tnsping remedypr1

TNS Ping Utility for 32-bit Windows: Version 10.2.0.3.0 - Production on 16-NOV-2
009 15:18:26

Copyright (c) 1997, 2006, Oracle.  All rights reserved.

Used parameter files:
C:\ORACLE\10GCLIENT\network\admin\sqlnet.ora

Used LDAP adapter to resolve the alias
Attempting to contact
  (DESCRIPTION=
(ADDRESS=(PROTOCOL=TCP)(HOST= server1)(PORT=port))
(ADDRESS=(PROTOCOL=TCP)(HOST= server2)(PORT= port))
(ADDRESS=(PROTOCOL=TCP)(HOST= server3)(PORT= port))
(ADDRESS=(PROTOCOL=TCP)(HOST= server4)(PORT= port))
(CONNECT_DATA=(SERVICE_NAME=service)))
OK (0 msec)

My understanding is that two of the servers are there as standby hosts in case 
the other two go down (that is, only two of the four are currently active).  
We've failed over between the two that are actively up when we've had to 
restart the databases due to patching, certain config changes, etc.  In those 
cases, they shutdown one, make the change, bring it up, and then do the same on 
the other, pushing us back and forth between them.

I'm not sure about how we compare to what's listed under FAILOVER_MODE in your 
entry.  Perhaps we're using Oracle client defaults; I don't know what those 
would be, however.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Monday, November 16, 2009 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle RAC failover

**
We've not had these same problems in our non-server grouped development 
environment.  Do you have more than one ARS server in a server group?

We are running ARS 7.1 P 6 with ITSM 7.0.03 P 9 on Linux RHEL 4 OS, with Oracle 
10g RAC with the following TNS names info:

REMEDYT =
  (DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost1)(PORT = 1521))
(ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost2)(PORT = 1521))
(LOAD_BALANCE = yes)
(CONNECT_DATA =
  (SERVER = DEDICATED)
  (SERVICE_NAME = myservicename)
  (FAILOVER_MODE =
(TYPE = SELECT)
(METHOD = BASIC)
(RETRIES = 180)
(DELAY = 5)
  )
)
  )

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, November 13, 2009 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle RAC failover

**
We're using AR Server 7.1 p6 with Oracle in a RAC, and as far as I know, we've 
never had any issues with it, and we have failed over from one server to 
another.  It's possible that the AR server got a couple intermittent errors, 
but it has never crashed on us or shut itself down.  I'm not sure what might be 
different in our environment, but I would be willing to help look into things 
(that is, compare our setup to yours) if you help me know what to look for.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, November 13, 2009 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle RAC failover

** We had the same issues and ended up abandoning RAC.  Oracle told us that the 
Transparent Application Failover (TAF) code  that made the switch via OCI 
libaries wasn't supported in the arserver binaries.  Or we never figured out 
how to set up our connection strings properly...

I'd also be interested to hear if someone has figured out how to fail over 
without affecting arserver or requiring a restart.

http://wiki.oracle.com/page/Transparent+Application+Failover+(TAF)


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com
From:

"Ramey, Anne" 

To:

arslist@ARSLIST.ORG

Date:

11/13/2009 03:40 PM

Subject:

Oracle RAC failover

Sent by:

"Action Request System discussion list(ARSList)" 






**
We've been running ARS 7.0 then upgraded to 7.1 with ITSM 7.0 using Oracle RAC 
as the DB for the last 2 years.  Everything is fine when everything is up, but 
we discovered recently that the failover just doesn't work.  SQLPlus sessions 
from the ARS servers work fine and recover from the pause in the failover fine. 
 Remedy just doesn't seem to be able to handle it at all.  The DBAs say that 
the oracle errors I see in the ARS logs are normal 

Re: Server Information Plug-in not working

[Martinez, Marcelo A]

I don't have 7.5 but when I patched my server (7.1P2 --> 7.1P6) the patch 
overwrote my armonitor.cfg file and, as Tommy stated, I was missing some 
lines...
Also, I have 3 plug-in servers running. I patched the main server, then had to 
copy the updated ARPlugin.exe file to the other two servers.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information Plugin not working

**
WellI just 'fixed' the problemof sorts.  I opened the form 'AR System 
Administration: Server Information' in my Admin tool and found an FTS tab...and 
I found two fields that corresponded to the values that were erroring out 
below.  If I change them to a different value, I don't get the error in the log 
and my console does work.  I don't have an FTS tab because I don't have FTS 
installedso I don't cane what's shown in that fieldit's just kinda 
weird that the plugin server is thowing that error.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information Plugin not working
**
Check your current armonitor.cfg and compare it to armonitor.cfg that was 
backed-up by the install. I bet you are missing some lines out of the cfg file 
that is running. I know that there was a bug with that and the CMDB install.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Server Information Plugin not working

**
Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3.  I had difficulty 
with it bringing the plugin server up properly.  At this point after several 
installs I'm still not able to get the Server Information to work, the form 
comes up, all the fields are there, but there is NOTHING in any of the fields.  
I turned on plugin logging and found the following errors in the logs

REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name 
"ftscollectiondir"
REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name 
"ftstempdir"
The interesting thing is that I don't have FTS installedany suggestions?
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Re: Server Information Plugin not working

[LJ Longwing]

WellI just 'fixed' the problemof sorts.  I opened the form 'AR
System Administration: Server Information' in my Admin tool and found an FTS
tab...and I found two fields that corresponded to the values that were
erroring out below.  If I change them to a different value, I don't get the
error in the log and my console does work.  I don't have an FTS tab because
I don't have FTS installedso I don't cane what's shown in that
fieldit's just kinda weird that the plugin server is thowing that error.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information Plugin not working


** 

Check your current armonitor.cfg and compare it to armonitor.cfg that was
backed-up by the install. I bet you are missing some lines out of the cfg
file that is running. I know that there was a bug with that and the CMDB
install.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Server Information Plugin not working

 

** 

Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3.  I had
difficulty with it bringing the plugin server up properly.  At this point
after several installs I'm still not able to get the Server Information to
work, the form comes up, all the fields are there, but there is NOTHING in
any of the fields.  I turned on plugin logging and found the following
errors in the logs

 

REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftscollectiondir"

REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftstempdir"

The interesting thing is that I don't have FTS installedany suggestions?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: WWRUG09:Twitters

[Tami Palacky]

My pictures will be sent to the board for review and posting  :)

On Nov 16, 3:42 pm, Susan Palmer  wrote:
> LJ ... I was prepared to pay for this myself, but luckily didn't have to.
> This was #13 for me and going 'without' last year had more impact on my
> psyche than I realized until I got there and started absorbing everyone's
> energy.
>
> See Doug Blair for pictures, he was always clicking !  There were others
> too.  I think at least some of them could escape from Vegas . :)
>
> Susan
>
>
>
>
>
> On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing  wrote:
> > **
> > Susan,
> > I've been a developer since 98 and have never gone to oneI was hoping
> > to this year but budget didn't workout :(
>
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of *Susan Palmer
> > *Sent:* Monday, November 16, 2009 1:12 PM
>
> > *To:* arsl...@arslist.org
> > *Subject:* Re: WWRUG09:Twitters
>
> > **
> >  In answer to your question LJ, not sure how long you've been attending.
> > But this conference was very much like those of the 90's.  Everyone there
> > was a Remedy person.  Everyone had the same interests and more than
> > willingly to share their experiences.  I hope we do keep this format.
>
> > I really like the tutorials at the beginning of the day.  Way back I would
> > take the tutorials before the actual conference started and sometimes by
> > Thursday your mind was in a major meltdown.  I thought the pace was just
> > right this year.  I also thought there was more time to chat among ourselves
> > which is of great value too.  The variety of sessions was good and the ones
> > I attended for the most part were technically orientated.
>
> > I always came home with ideas, and this year was no different.  And it's
> > nice to get that shot of excitement.  To want to try new things that you can
> > share next year.
>
> > I have to say, I was pleasantly pleased with the organization of the
> > event.  From my view everything went very smooth, I'm sure at times the
> > organizers were scrambling, but it didn't show.
>
> > I'm ready to sign up for next year's WWRUG !!  See you there,
>
> > Susan
>
> > On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing wrote:
>
> >> The real question I have is this.
>
> >> Was the conference a success because it was planned by users for
> >> users?I
> >> don't recall the exact responses to the latest BMC lead user groupbut
> >> was this better?and what will happen next year?
>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
> >> IMCOM
> >> Sent: Monday, November 16, 2009 12:00 PM
> >> To: arsl...@arslist.org
> >>  Subject: Re: WWRUG09:Twitters
>
> >> What a great conference.  I tried to keep everyone up to date with my
> >> twitter feed on the conference, weazel8.
>
> >> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
> >> till WWRUG10
>
> >> Timothy W. Hulmes
>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
> >> Sent: Wednesday, November 11, 2009 7:07 AM
> >> To: arsl...@arslist.org
> >> Subject: WWRUG09:Twitters
>
> >> **
>
> >> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
> >> Awards, and now that I got 5 minutes to read the ARSlist for the first
> >> time
> >> since last Friday,  I think I'll make him the official twitterer.
>
> >> WWRUG is me as well, for WWRUG.
>
> >> WWRUG09 is the one for the conference, but you have to picture that the
> >> bird
> >> is an Ostrich that takes it's head out of the ground once a week for a
> >> breath of air.
>
> >> And now back to preparing for the ARSlist Awards this morning.
>
> >>  Daniel
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
> >> ___­_
> >> ___
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> >> Sponsor:rmisoluti...@verizon.net 
> >> ARSlist: "Where the Answers Are"
>
> >> ___­
> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> Platinum 
> >> Sponsor:rmisoluti...@verizon.netARSlist:
> >>  "Where the Answers Are"
>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> >  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
>
> ___­
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> Hide quoted text -
>
> - Show quoted text -

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Re: Server Information Plugin not working

[Tommy Morris]

Check your current armonitor.cfg and compare it to armonitor.cfg that
was backed-up by the install. I bet you are missing some lines out of
the cfg file that is running. I know that there was a bug with that and
the CMDB install.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Server Information Plugin not working

 

** 

Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3.  I had
difficulty with it bringing the plugin server up properly.  At this
point after several installs I'm still not able to get the Server
Information to work, the form comes up, all the fields are there, but
there is NOTHING in any of the fields.  I turned on plugin logging and
found the following errors in the logs

 

REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftscollectiondir"

REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftstempdir"

The interesting thing is that I don't have FTS installedany
suggestions?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Server Information Plugin not working

[LJ Longwing]

Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3.  I had
difficulty with it bringing the plugin server up properly.  At this point
after several installs I'm still not able to get the Server Information to
work, the form comes up, all the fields are there, but there is NOTHING in
any of the fields.  I turned on plugin logging and found the following
errors in the logs
 
REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftscollectiondir"
REMEDY.ARDBC.SERVER.ADMINISTRATION>  Bad Vendor Form field name
"ftstempdir"

The interesting thing is that I don't have FTS installedany suggestions?

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Re: Oracle RAC failover

[Ramey, Anne]

We've not had these same problems in our non-server grouped development 
environment.  Do you have more than one ARS server in a server group?

We are running ARS 7.1 P 6 with ITSM 7.0.03 P 9 on Linux RHEL 4 OS, with Oracle 
10g RAC with the following TNS names info:

REMEDYT =
  (DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost1)(PORT = 1521))
(ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost2)(PORT = 1521))
(LOAD_BALANCE = yes)
(CONNECT_DATA =
  (SERVER = DEDICATED)
  (SERVICE_NAME = myservicename)
  (FAILOVER_MODE =
(TYPE = SELECT)
(METHOD = BASIC)
(RETRIES = 180)
(DELAY = 5)
  )
)
  )

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, November 13, 2009 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle RAC failover

**
We're using AR Server 7.1 p6 with Oracle in a RAC, and as far as I know, we've 
never had any issues with it, and we have failed over from one server to 
another.  It's possible that the AR server got a couple intermittent errors, 
but it has never crashed on us or shut itself down.  I'm not sure what might be 
different in our environment, but I would be willing to help look into things 
(that is, compare our setup to yours) if you help me know what to look for.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, November 13, 2009 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle RAC failover

** We had the same issues and ended up abandoning RAC.  Oracle told us that the 
Transparent Application Failover (TAF) code  that made the switch via OCI 
libaries wasn't supported in the arserver binaries.  Or we never figured out 
how to set up our connection strings properly...

I'd also be interested to hear if someone has figured out how to fail over 
without affecting arserver or requiring a restart.

http://wiki.oracle.com/page/Transparent+Application+Failover+(TAF)


Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com
From:

"Ramey, Anne" 

To:

arslist@ARSLIST.ORG

Date:

11/13/2009 03:40 PM

Subject:

Oracle RAC failover

Sent by:

"Action Request System discussion list(ARSList)" 






**
We've been running ARS 7.0 then upgraded to 7.1 with ITSM 7.0 using Oracle RAC 
as the DB for the last 2 years.  Everything is fine when everything is up, but 
we discovered recently that the failover just doesn't work.  SQLPlus sessions 
from the ARS servers work fine and recover from the pause in the failover fine. 
 Remedy just doesn't seem to be able to handle it at all.  The DBAs say that 
the oracle errors I see in the ARS logs are normal for a failover--but the app 
just can't handle it.  Does anyone have oracle RAC working so that the failover 
actually prevents all ARS failures?

Anne Ramey
***
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Re: Test post please ignore

[Tommy Morris]

Lol I was wondering who would respond first. Should have known it would
be the winner of the Most Post award.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Tommy,

The only thing that could be privileged, confidential or otherwise
protected in that mail would be the ignorancewhich we are making non
confidential by way of replying, thus nullifying the confidentiality.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I'm confused now... according to the disclaimer at the bottom of the
original post, I should notify the sender if I am not the intended
recipient. Since Bill asked that the email be ignored does that mean
that I am not the intended recipient and therefore I should notify him
and purge the email. But if he wants me to ignore the email then do I
disregard the disclaimer and pretend to have never seen the original
email? If I do disregard the Confidentiality Notice, can I still be
called before Congress to testify in the event that I should not have
truly ignored the message? I am so torn...

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

=|

 

I ignored the original, but I can't help noticing all the replies...

 

I do skim past the references to the original in the replies, in
deference to the original poster's request...

 

 

Chas

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Just verifying that we are indeed ignoring your test post.

 

.:Mike:.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Ahh.  I really wanted to ignore it. ;>{).

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I think we need to verify for Bill the post did indeed work . :)

 

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
 wrote:

If we ignore will you be able to know if they are working?

Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is
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are not the intended recipient of this e-mail, please notify the sender
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Re: Test post please ignore

[Chowdhury, Tauf]

Too... much... to think.. about... Must go back.. to... Vegas!

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Tommy,

The only thing that could be privileged, confidential or otherwise
protected in that mail would be the ignorancewhich we are making non
confidential by way of replying, thus nullifying the confidentiality.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I'm confused now... according to the disclaimer at the bottom of the
original post, I should notify the sender if I am not the intended
recipient. Since Bill asked that the email be ignored does that mean
that I am not the intended recipient and therefore I should notify him
and purge the email. But if he wants me to ignore the email then do I
disregard the disclaimer and pretend to have never seen the original
email? If I do disregard the Confidentiality Notice, can I still be
called before Congress to testify in the event that I should not have
truly ignored the message? I am so torn...

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

=|

 

I ignored the original, but I can't help noticing all the replies...

 

I do skim past the references to the original in the replies, in
deference to the original poster's request...

 

 

Chas

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Just verifying that we are indeed ignoring your test post.

 

.:Mike:.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Ahh.  I really wanted to ignore it. ;>{).

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I think we need to verify for Bill the post did indeed work . :)

 

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
 wrote:

If we ignore will you be able to know if they are working?

Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is
privileged, confidential or otherwise protected from disclosure. If you
are not the intended recipient of this e-mail, please notify the sender
immediately by return e-mail, purge it and do not disseminate or copy
it.


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for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the

Re: Test post please ignore

[LJ Longwing]

Tommy,
The only thing that could be privileged, confidential or otherwise protected
in that mail would be the ignorancewhich we are making non confidential
by way of replying, thus nullifying the confidentiality.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore


** 

I'm confused now. according to the disclaimer at the bottom of the original
post, I should notify the sender if I am not the intended recipient. Since
Bill asked that the email be ignored does that mean that I am not the
intended recipient and therefore I should notify him and purge the email.
But if he wants me to ignore the email then do I disregard the disclaimer
and pretend to have never seen the original email? If I do disregard the
Confidentiality Notice, can I still be called before Congress to testify in
the event that I should not have truly ignored the message? I am so torn.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

=|

 

I ignored the original, but I can't help noticing all the replies.

 

I do skim past the references to the original in the replies, in deference
to the original poster's request.

 

 

Chas

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Just verifying that we are indeed ignoring your test post.

 

.:Mike:.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Ahh.  I really wanted to ignore it. ;>{).

 

Dave

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I think we need to verify for Bill the post did indeed work . :)

 

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
 wrote:

If we ignore will you be able to know if they are working?

Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is
privileged, confidential or otherwise protected from disclosure. If you are
not the intended recipient of this e-mail, please notify the sender
immediately by return e-mail, purge it and do not disseminate or copy it.


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Re: WWRUG09:Twitters

[Tommy Morris]

I thought that it was pictures taken at conventions in Vegas were
prohibited J

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Monday, November 16, 2009 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

 

** Sowhere are the PICTURES?  I'd love to see how it looked.

On Mon, Nov 16, 2009 at 3:23 PM, Shellman, David
 wrote:

** 

I just want to follow up on Susan's comments.  Even though I was busy at
times behind the scenes, I sat in on Tutorials on Wednesday and Thursday
as well as sessions each afternoon.  For me the tutorials were great
reviews of courses I took many many years ago.  In the afternoon
sessions, I saw many new things and picked up a few items to try on a
couple of things that have been bugging me for a few years.

 

It did feel like the RUGs of old.  Great technical information, renewal
of old acquaintances as well as establishing some new ones.

 

It was a great feeling and coming home felt like returning from a family
reunion.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:12 PM 


To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

 

** 

In answer to your question LJ, not sure how long you've been attending.
But this conference was very much like those of the 90's.  Everyone
there was a Remedy person.  Everyone had the same interests and more
than willingly to share their experiences.  I hope we do keep this
format.

 

I really like the tutorials at the beginning of the day.  Way back I
would take the tutorials before the actual conference started and
sometimes by Thursday your mind was in a major meltdown.  I thought the
pace was just right this year.  I also thought there was more time to
chat among ourselves which is of great value too.  The variety of
sessions was good and the ones I attended for the most part were
technically orientated.  

 

I always came home with ideas, and this year was no different.  And it's
nice to get that shot of excitement.  To want to try new things that you
can share next year.

 

I have to say, I was pleasantly pleased with the organization of the
event.  From my view everything went very smooth, I'm sure at times the
organizers were scrambling, but it didn't show.  

 

I'm ready to sign up for next year's WWRUG !!  See you there,

 

Susan

On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing 
wrote:

The real question I have is this.

Was the conference a success because it was planned by users for
users?I
don't recall the exact responses to the latest BMC lead user
groupbut
was this better?and what will happen next year?


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
IMCOM
Sent: Monday, November 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG

Subject: Re: WWRUG09:Twitters

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the conferenceCan't
wait
till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

**

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first
time
since last Friday,  I think I'll make him the official twitterer.



WWRUG is me as well, for WWRUG.



WWRUG09 is the one for the conference, but you have to picture that the
bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.



And now back to preparing for the ARSlist Awards this morning.



 Daniel

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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367
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_

Re: Atrium Core 7.5 Web Services Component

[Guillaume Rheault]

You don't need to have them installed

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kali Obsum
Sent: Sun 11/08/09 4:00 AM
To: arslist@ARSLIST.ORG
Subject: Atrium Core 7.5 Web Services Component
 
During Atrium Core 7.5 installation, I didn't include the web services
components because it causes the installation to fail. Will Atrium Core
work properly even without the web services components? How critical is
it to have them installed?
 
Regards,
Kali
 

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Re: Test post please ignore

[Tommy Morris]

I'm confused now... according to the disclaimer at the bottom of the
original post, I should notify the sender if I am not the intended
recipient. Since Bill asked that the email be ignored does that mean
that I am not the intended recipient and therefore I should notify him
and purge the email. But if he wants me to ignore the email then do I
disregard the disclaimer and pretend to have never seen the original
email? If I do disregard the Confidentiality Notice, can I still be
called before Congress to testify in the event that I should not have
truly ignored the message? I am so torn...

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

=|

 

I ignored the original, but I can't help noticing all the replies...

 

I do skim past the references to the original in the replies, in
deference to the original poster's request...

 

 

Chas

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Just verifying that we are indeed ignoring your test post.

 

.:Mike:.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Ahh.  I really wanted to ignore it. ;>{).

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I think we need to verify for Bill the post did indeed work . :)

 

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
 wrote:

If we ignore will you be able to know if they are working?

Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is
privileged, confidential or otherwise protected from disclosure. If you
are not the intended recipient of this e-mail, please notify the sender
immediately by return e-mail, purge it and do not disseminate or copy
it.


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Re: WWRUG09:Twitters

[Susan Palmer]

LJ ... I was prepared to pay for this myself, but luckily didn't have to.
This was #13 for me and going 'without' last year had more impact on my
psyche than I realized until I got there and started absorbing everyone's
energy.

See Doug Blair for pictures, he was always clicking !  There were others
too.  I think at least some of them could escape from Vegas . :)

Susan




On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing  wrote:

> **
> Susan,
> I've been a developer since 98 and have never gone to oneI was hoping
> to this year but budget didn't workout :(
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Monday, November 16, 2009 1:12 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WWRUG09:Twitters
>
> **
>  In answer to your question LJ, not sure how long you've been attending.
> But this conference was very much like those of the 90's.  Everyone there
> was a Remedy person.  Everyone had the same interests and more than
> willingly to share their experiences.  I hope we do keep this format.
>
> I really like the tutorials at the beginning of the day.  Way back I would
> take the tutorials before the actual conference started and sometimes by
> Thursday your mind was in a major meltdown.  I thought the pace was just
> right this year.  I also thought there was more time to chat among ourselves
> which is of great value too.  The variety of sessions was good and the ones
> I attended for the most part were technically orientated.
>
> I always came home with ideas, and this year was no different.  And it's
> nice to get that shot of excitement.  To want to try new things that you can
> share next year.
>
> I have to say, I was pleasantly pleased with the organization of the
> event.  From my view everything went very smooth, I'm sure at times the
> organizers were scrambling, but it didn't show.
>
> I'm ready to sign up for next year's WWRUG !!  See you there,
>
> Susan
>
> On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing wrote:
>
>> The real question I have is this.
>>
>> Was the conference a success because it was planned by users for
>> users?I
>> don't recall the exact responses to the latest BMC lead user groupbut
>> was this better?and what will happen next year?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
>> IMCOM
>> Sent: Monday, November 16, 2009 12:00 PM
>> To: arslist@ARSLIST.ORG
>>  Subject: Re: WWRUG09:Twitters
>>
>> What a great conference.  I tried to keep everyone up to date with my
>> twitter feed on the conference, weazel8.
>>
>> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
>> till WWRUG10
>>
>> Timothy W. Hulmes
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
>> Sent: Wednesday, November 11, 2009 7:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: WWRUG09:Twitters
>>
>> **
>>
>> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
>> Awards, and now that I got 5 minutes to read the ARSlist for the first
>> time
>> since last Friday,  I think I'll make him the official twitterer.
>>
>>
>>
>> WWRUG is me as well, for WWRUG.
>>
>>
>>
>> WWRUG09 is the one for the conference, but you have to picture that the
>> bird
>> is an Ostrich that takes it's head out of the ground once a week for a
>> breath of air.
>>
>>
>>
>> And now back to preparing for the ARSlist Awards this morning.
>>
>>
>>
>>  Daniel
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>> Sponsor:rmisoluti...@verizon.net 
>> ARSlist: "Where the Answers Are"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum 
>> Sponsor:rmisoluti...@verizon.netARSlist: 
>> "Where the Answers Are"
>>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: WWRUG09:Twitters

[Warren Baltimore]

Sowhere are the PICTURES?  I'd love to see how it looked.

On Mon, Nov 16, 2009 at 3:23 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> **
>  I just want to follow up on Susan's comments.  Even though I was busy at
> times behind the scenes, I sat in on Tutorials on Wednesday and Thursday
> as well as sessions each afternoon.  For me the tutorials were great
> reviews of courses I took many many years ago.  In the afternoon sessions, I
> saw many new things and picked up a few items to try on a couple of things
> that have been bugging me for a few years.
>
> It did feel like the RUGs of old.  Great technical information, renewal of
> old acquaintances as well as establishing some new ones.
>
> It was a great feeling and coming home felt like returning from a family
> reunion.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Monday, November 16, 2009 3:12 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WWRUG09:Twitters
>
>   **
> In answer to your question LJ, not sure how long you've been attending.
> But this conference was very much like those of the 90's.  Everyone there
> was a Remedy person.  Everyone had the same interests and more than
> willingly to share their experiences.  I hope we do keep this format.
>
> I really like the tutorials at the beginning of the day.  Way back I would
> take the tutorials before the actual conference started and sometimes by
> Thursday your mind was in a major meltdown.  I thought the pace was just
> right this year.  I also thought there was more time to chat among ourselves
> which is of great value too.  The variety of sessions was good and the ones
> I attended for the most part were technically orientated.
>
> I always came home with ideas, and this year was no different.  And it's
> nice to get that shot of excitement.  To want to try new things that you can
> share next year.
>
> I have to say, I was pleasantly pleased with the organization of the
> event.  From my view everything went very smooth, I'm sure at times the
> organizers were scrambling, but it didn't show.
>
> I'm ready to sign up for next year's WWRUG !!  See you there,
>
> Susan
>
> On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing wrote:
>
>> The real question I have is this.
>>
>> Was the conference a success because it was planned by users for
>> users?I
>> don't recall the exact responses to the latest BMC lead user groupbut
>> was this better?and what will happen next year?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
>> IMCOM
>> Sent: Monday, November 16, 2009 12:00 PM
>> To: arslist@ARSLIST.ORG
>>  Subject: Re: WWRUG09:Twitters
>>
>> What a great conference.  I tried to keep everyone up to date with my
>> twitter feed on the conference, weazel8.
>>
>> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
>> till WWRUG10
>>
>> Timothy W. Hulmes
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
>> Sent: Wednesday, November 11, 2009 7:07 AM
>> To: arslist@ARSLIST.ORG
>> Subject: WWRUG09:Twitters
>>
>> **
>>
>> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
>> Awards, and now that I got 5 minutes to read the ARSlist for the first
>> time
>> since last Friday,  I think I'll make him the official twitterer.
>>
>>
>>
>> WWRUG is me as well, for WWRUG.
>>
>>
>>
>> WWRUG09 is the one for the conference, but you have to picture that the
>> bird
>> is an Ostrich that takes it's head out of the ground once a week for a
>> breath of air.
>>
>>
>>
>> And now back to preparing for the ARSlist Awards this morning.
>>
>>
>>
>>  Daniel
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>> Sponsor:rmisoluti...@verizon.net 
>> ARSlist: "Where the Answers Are"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum 
>> Sponsor:rmisoluti...@verizon.netARSlist: 
>> "Where the Answers Are"
>>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Test post please ignore

[Roberts, Chas]

=|

I ignored the original, but I can't help noticing all the replies...

I do skim past the references to the original in the replies, in deference to 
the original poster's request...


Chas

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
Just verifying that we are indeed ignoring your test post.

.:Mike:.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
Ahh.  I really wanted to ignore it. ;>{).

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)

Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
If we ignore will you be able to know if they are working?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Clary, 
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

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Re: Test post please ignore

[Tomasiewicz, Mike (Information Technology)]

Just verifying that we are indeed ignoring your test post.

.:Mike:.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
Ahh.  I really wanted to ignore it. ;>{).

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)

Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
If we ignore will you be able to know if they are working?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Clary, 
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

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Re: Test post please ignore

[Shellman, David]

Ahh.  I really wanted to ignore it. ;>{).

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
I think we need to verify for Bill the post did indeed work . :)

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
If we ignore will you be able to know if they are working?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Clary, 
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

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Re: WWRUG09:Twitters

[Shellman, David]

I just want to follow up on Susan's comments.  Even though I was busy at times 
behind the scenes, I sat in on Tutorials on Wednesday and Thursday as well as 
sessions each afternoon.  For me the tutorials were great reviews of courses I 
took many many years ago.  In the afternoon sessions, I saw many new things and 
picked up a few items to try on a couple of things that have been bugging me 
for a few years.

It did feel like the RUGs of old.  Great technical information, renewal of old 
acquaintances as well as establishing some new ones.

It was a great feeling and coming home felt like returning from a family 
reunion.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

**
In answer to your question LJ, not sure how long you've been attending.  But 
this conference was very much like those of the 90's.  Everyone there was a 
Remedy person.  Everyone had the same interests and more than willingly to 
share their experiences.  I hope we do keep this format.

I really like the tutorials at the beginning of the day.  Way back I would take 
the tutorials before the actual conference started and sometimes by Thursday 
your mind was in a major meltdown.  I thought the pace was just right this 
year.  I also thought there was more time to chat among ourselves which is of 
great value too.  The variety of sessions was good and the ones I attended for 
the most part were technically orientated.

I always came home with ideas, and this year was no different.  And it's nice 
to get that shot of excitement.  To want to try new things that you can share 
next year.

I have to say, I was pleasantly pleased with the organization of the event.  
From my view everything went very smooth, I'm sure at times the organizers were 
scrambling, but it didn't show.

I'm ready to sign up for next year's WWRUG !!  See you there,

Susan

On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing 
mailto:lj.longw...@gmail.com>> wrote:
The real question I have is this.

Was the conference a success because it was planned by users for users?I
don't recall the exact responses to the latest BMC lead user groupbut
was this better?and what will happen next year?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, 
Timothy W Mr CTR USA IMCOM
Sent: Monday, November 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the conferenceCan't wait
till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel 
Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

**

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first time
since last Friday,  I think I'll make him the official twitterer.



WWRUG is me as well, for WWRUG.



WWRUG09 is the one for the conference, but you have to picture that the bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.



And now back to preparing for the ARSlist Awards this morning.



 Daniel

_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers
Are"_


___
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Re: WWRUG09:Twitters

[LJ Longwing]

Susan,
I've been a developer since 98 and have never gone to oneI was hoping to
this year but budget didn't workout :(

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters


** 
In answer to your question LJ, not sure how long you've been attending.  But
this conference was very much like those of the 90's.  Everyone there was a
Remedy person.  Everyone had the same interests and more than willingly to
share their experiences.  I hope we do keep this format.
 
I really like the tutorials at the beginning of the day.  Way back I would
take the tutorials before the actual conference started and sometimes by
Thursday your mind was in a major meltdown.  I thought the pace was just
right this year.  I also thought there was more time to chat among ourselves
which is of great value too.  The variety of sessions was good and the ones
I attended for the most part were technically orientated.  
 
I always came home with ideas, and this year was no different.  And it's
nice to get that shot of excitement.  To want to try new things that you can
share next year.
 
I have to say, I was pleasantly pleased with the organization of the event.
>From my view everything went very smooth, I'm sure at times the organizers
were scrambling, but it didn't show.  
 
I'm ready to sign up for next year's WWRUG !!  See you there,
 
Susan


On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing  wrote:


The real question I have is this.

Was the conference a success because it was planned by users for users?I
don't recall the exact responses to the latest BMC lead user groupbut
was this better?and what will happen next year?


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM
Sent: Monday, November 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG

Subject: Re: WWRUG09:Twitters

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the conferenceCan't wait
till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

**

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first time
since last Friday,  I think I'll make him the official twitterer.



WWRUG is me as well, for WWRUG.



WWRUG09 is the one for the conference, but you have to picture that the bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.



And now back to preparing for the ARSlist Awards this morning.



 Daniel

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_


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ARSlist: "Where the Answers Are"


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  ARSlist: "Where the Answers
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Are"_ 

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Re: Test post please ignore

[Susan Palmer]

I think we need to verify for Bill the post did indeed work . :)

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> If we ignore will you be able to know if they are working?
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Clary, William M.
> Sent: Monday, November 16, 2009 2:41 PM
> To: arslist@ARSLIST.ORG
> Subject: Test post please ignore
>
> I am testing my posts are working, please ignore.
>
>
> Bill Clary
>
> CONFIDENTIALITY NOTICE: This e-mail may contain information that is
> privileged, confidential or otherwise protected from disclosure. If you are
> not the intended recipient of this e-mail, please notify the sender
> immediately by return e-mail, purge it and do not disseminate or copy it.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>
>
> ___
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> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>

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Re: WWRUG09:Twitters

[Susan Palmer]

In answer to your question LJ, not sure how long you've been attending.  But
this conference was very much like those of the 90's.  Everyone there was a
Remedy person.  Everyone had the same interests and more than willingly to
share their experiences.  I hope we do keep this format.

I really like the tutorials at the beginning of the day.  Way back I would
take the tutorials before the actual conference started and sometimes by
Thursday your mind was in a major meltdown.  I thought the pace was just
right this year.  I also thought there was more time to chat among ourselves
which is of great value too.  The variety of sessions was good and the ones
I attended for the most part were technically orientated.

I always came home with ideas, and this year was no different.  And it's
nice to get that shot of excitement.  To want to try new things that you can
share next year.

I have to say, I was pleasantly pleased with the organization of the event.
>From my view everything went very smooth, I'm sure at times the organizers
were scrambling, but it didn't show.

I'm ready to sign up for next year's WWRUG !!  See you there,

Susan

On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing  wrote:

> The real question I have is this.
>
> Was the conference a success because it was planned by users for
> users?I
> don't recall the exact responses to the latest BMC lead user groupbut
> was this better?and what will happen next year?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
> IMCOM
> Sent: Monday, November 16, 2009 12:00 PM
> To: arslist@ARSLIST.ORG
>  Subject: Re: WWRUG09:Twitters
>
> What a great conference.  I tried to keep everyone up to date with my
> twitter feed on the conference, weazel8.
>
> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
> till WWRUG10
>
> Timothy W. Hulmes
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
> Sent: Wednesday, November 11, 2009 7:07 AM
> To: arslist@ARSLIST.ORG
> Subject: WWRUG09:Twitters
>
> **
>
> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
> Awards, and now that I got 5 minutes to read the ARSlist for the first time
> since last Friday,  I think I'll make him the official twitterer.
>
>
>
> WWRUG is me as well, for WWRUG.
>
>
>
> WWRUG09 is the one for the conference, but you have to picture that the
> bird
> is an Ostrich that takes it's head out of the ground once a week for a
> breath of air.
>
>
>
> And now back to preparing for the ARSlist Awards this morning.
>
>
>
>  Daniel
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
> 
> ___
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> Sponsor:rmisoluti...@verizon.net ARSlist: 
> "Where the Answers Are"
>
>
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Re: Test post please ignore

[Shellman, David]

If we ignore will you be able to know if they are working?

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

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intended recipient of this e-mail, please notify the sender immediately by 
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Test post please ignore

[Clary, William M.]

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
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WWRUG09 Twitter Feed @weazel8

[Hulmes, Timothy W Mr CTR USA IMCOM]

What a great conference.  I tried to keep everyone up to date with my
twitter feed from the conference, weazel8.

Hope all of you enjoyed the feed that couldn't make the conferenceCan't
wait
for WWRUG10

Timothy W. Hulmes




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smime.p7s
Description: S/MIME cryptographic signature

Re: WWRUG - What happens in Vegas stays in Vegas

[Grooms, Frederick W]

Those who were stuck here (or anyone who could not go for that matter) are so 
jealous

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Friday, November 13, 2009 11:32 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG - What happens in Vegas stays in Vegas

**
Hi,

For once this statement hold absolutely no truth.

Thank you to all that made this year's RUG a roaring success

The sessions were small and intimate allowing for great discussions.
Everywhere you looked there were people discussing ideas and exchanging
thoughts.

Made some new friends and got reacquainted with the older ones.

Thank you (Phil,Dan,Lenny,Joel,Kelly and Doug) you guys ROCKED VEGAS !

See you all next year

Carin.

PS: and I got to see Santana



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Re: WWRUG09:Twitters

[LJ Longwing]

The real question I have is this.

Was the conference a success because it was planned by users for users?I
don't recall the exact responses to the latest BMC lead user groupbut
was this better?and what will happen next year? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM
Sent: Monday, November 16, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG09:Twitters

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the conferenceCan't wait
till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

** 

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first time
since last Friday,  I think I'll make him the official twitterer.

 

WWRUG is me as well, for WWRUG.

 

WWRUG09 is the one for the conference, but you have to picture that the bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.

 

And now back to preparing for the ARSlist Awards this morning.

 

 Daniel

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: WWRUG09:Twitters

[Hulmes, Timothy W Mr CTR USA IMCOM]

What a great conference.  I tried to keep everyone up to date with my
twitter feed on the conference, weazel8.

Hope all of you enjoyed it that couldn't make the conferenceCan't wait
till WWRUG10

Timothy W. Hulmes


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Wednesday, November 11, 2009 7:07 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Twitters

** 

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first time
since last Friday,  I think I'll make him the official twitterer.

 

WWRUG is me as well, for WWRUG.

 

WWRUG09 is the one for the conference, but you have to picture that the bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.

 

And now back to preparing for the ARSlist Awards this morning.

 

 Daniel

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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smime.p7s
Description: S/MIME cryptographic signature

Job: Remedy Project Manager/Process SME - NJ - Kforce

[Kitchen, Joshua]

Note:  My Contracts with this client prohibit me from working on a
Corp-to-Corp basis

 

Location:  Hanover, NJ

Duration:  6 Month Contract

Rate:  50/HR W2 Hourly

 

DUTIES >> * Provide ongoing operational support, administration and
technical support for Global implementation of Remedy ITSM Tools Suite 
* Novartis internal SME for Remedy ITSM Tools Suite and core processes 
* Work closely with hosting services provider on outages,
communications/notifications and planning for system issues and changes.
Manage enhancement list and prioritization with Novartis key customers
or regional/country contacts. 
* Develop and maintain system training and technical documentation. 
* Provide local and remote training where needed. Maintain user
certification program. 
* Collaborate with Vendors, Novartis Service Providers and Internal
Novartis Key Site Contacts to develop, align global and regional
standard practices. 
* Collect new requirements, plan and implement application changes and
enhancements by involving all relevant parties to meet business needs.
(e.g. IT, QA, Business) 
* Support global deployment and on-going migrations and upgrades of
Novartis Service Desk ITSM systems and associated processes. Review
foundation data and configuration data and work with Service Provided to
implement. 
* Define and implementing global/regional end user request services and
associated IT service delivery processes. 
* Novartis owner for all related technical support and procedural
training materials for global ITSM system suite. 
* Responsible for required activities such as service reviews,
qualifications and self assessments to ensure conformance with service,
quality and security directives. e.g. SOX 


SKILLS >> * University working and thinking level, degree in Computer
Science or comparable education/experience 
* ITIL or formal IT University certification - with strong IT process
orientation 
* > 6 years of experience in IT Process/Service Management 
* Fluent in English (written and spoken) 
* Excellent Communications Skills and professional work attitude within
a Global Company 
* >5 years experience with administration and support for BMC Remedy
Incident Mgmt and Service Request Mgmt. Current knowledge of Remedy v
7.x. Also knowledge of other Remedy Modules (Change, Problem, Knowledge
MgmtBase and Asset would be desirable. 
* Solid understanding of System Support and project management practices
in global/regional environment

 

 

 

Joshua Kitchen
Senior Recruiter
Kforce Federal 
937.449.1749 office
jkitc...@kforce.com   

http://www.govtrecruiter.com  

Great People = Great Results(r)

Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 


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Tips improve the performance of the ARS

[Socken]

Hi

I've always had to improve the performace of various ARS.
I wonder if they have tips to share to improve the performace of the ARS

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Re: RKM 7.5

[Chowdhury, Tauf]

Carrie R. from BMC is great when it comes to RKM. She definitely knows her 
stuff. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pat Zandi
Sent: Saturday, November 14, 2009 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.5

 

** 

I did the same thing last night.. 

We are now on 7.5. But I had issues with SS 6.1 patch 5.  I do not understand 
why. It was just a war file but the display would be blank..  We were having 
funky issues with 7.2 ... So while it was down I jumped.. Great move. 

I ask carrie to help me with it,,, she is the best in the world .. IMHO 
Sent from my iPhone


On Nov 14, 2009, at 9:29 AM, brian.bis...@goldstag.demon.co.uk wrote:

Hi Patrick,

I have now solved this with some excellent help form a BMC Support 
person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. 
It worked fine with no problems at all. I doubt if I will move to patch 1 
though!

As I see BMC support criticised at times in ARlist, I would like to 
take this opportunity to thank them on their excellent response to my issue, 
which included a webex session on my server and 90 mins of the individuals time.

Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832



From: patrick zandi  

Date: Fri, 13 Nov 2009 17:26:51 -0500

To: 

Subject: Re: RKM 7.5

 

** 

I have specifically installed this.. but was informed (because I was 
going too) following the readme, and installation instructions Very 
Carefully... 

and it will work perfectly.

IF you have the older version previous 7.1, you have alot of deleting 
users, groups, forms, AL, workflow.



 

On Fri, Nov 13, 2009 at 4:57 AM,  
wrote:

Hi all,

Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 
web server running IIS 6 and failing. Issues I have had so far are:-

1. Install of integration with ITSM failed when it attempted to load 
the RKM def file and supposedly got an error from it.

2. Tomcat fails on startup seemingly trying to connect to a database 
using a login of RKMAdmin.

I resolved 1. By importing all the def files manually with no problems. 
BMC have confirmed that having done this my install should be ok.

2 is not resolved. Why is it trying to connect to a database when at no 
time during the install did it ask for any details about a database?

Any observations\suggestions would be appreciated.

Many thanks
Brian
Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832


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  ARSlist: "Where the Answers Are"




-- 
Patrick Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 


**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

Re: CMDB and Discovery

[Chowdhury, Tauf]

If you look at the CI's that you are stating are automatically getting
put into BMC.ASSET, do they also exist in IMPORT.TOPO? If so, check your
Reconciliation job for Topology Discovery. Look at the last run date.
Perhaps you have the recon job running? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, November 16, 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: CMDB and Discovery

 

** 

Hi All,

 

We have discovery 1.6, AR System 7.5.  We noticed that the data
discovered is automatically being directly loaded into the gold set
(Asset), and not topology.  Some assets do go load into topology.

 

What would cause this?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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CMDB and Discovery

[Kathy Morris]

Hi All,
 
We have discovery 1.6, AR System 7.5.  We noticed that the data  discovered 
is automatically being directly loaded into the gold set (Asset), and  not 
topology.  Some assets do go load into topology.
 
What would cause this?

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Re: RKM 7.5

[Alan Blake]

I too have seen issues with installing 7.5 but a manual import of the def 
files (or re-running the install) and upgrading hummingbird went okay for me.
I think it is wise to move to patch1 - there are many issues resolved in it.  
Support can also get you a hotfix above patch1.
Alan BlakeKnowlysis

--- On Sat, 11/14/09, brian.bis...@goldstag.demon.co.uk 
 wrote:

From: brian.bis...@goldstag.demon.co.uk 
Subject: Re: RKM 7.5
To: arslist@ARSLIST.ORG
Date: Saturday, November 14, 2009, 7:29 AM

   Hi Patrick,

I have now solved this with some excellent help form a BMC Support person in 
India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked 
fine with no problems at all. I doubt if I will move to patch 1 though!

As I see BMC support criticised at times in ARlist, I would like to take this 
opportunity to thank them on their excellent response to my issue, which 
included a webex session on my server and 90 mins of the individuals time.
Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832From:  patrick zandi 
Date: Fri, 13 Nov 2009 17:26:51 -0500To: Subject: Re: RKM 
7.5
**
I have specifically installed this.. but was informed (because I was going too) 
following the readme, and installation instructions Very Carefully... 
and it will work perfectly.
IF you have the older version previous 7.1, you have alot of deleting users, 
groups, forms, AL, workflow.


 
On Fri, Nov 13, 2009 at 4:57 AM,  wrote:

Hi all,

Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web 
server running IIS 6 and failing. Issues I have had so far are:-


1. Install of integration with ITSM failed when it attempted to load the RKM 
def file and supposedly got an error from it.

2. Tomcat fails on startup seemingly trying to connect to a database using a 
login of RKMAdmin.


I resolved 1. By importing all the def files manually with no problems. BMC 
have confirmed that having done this my install should be ok.

2 is not resolved. Why is it trying to connect to a database when at no time 
during the install did it ask for any details about a database?


Any observations\suggestions would be appreciated.

Many thanks
Brian
Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832

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-- 
Patrick Zandi

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_






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Re: Why Hostess Twinkies are a Remedy conference tradition

[Peter Romain]

I concur that it was a great conference and I am glad I attended from the UK.

Thanks to all the organisers and also to the attendees who made us
non-natives feel at home.

I collected a few Twinkies as they rained down on us.

Actually, rained down is probably not the right expression - they were
hurled with great expertise and never failed to hit their targets!

I was, however, put off from eating one when Joel told us what the cream
inside the Twinkies is made of. That's a fact that you don't want to know
when trying to enjoy a cake!

Cheers

Peter




> To fill in some back-story…
>
>
>
> The first Twinkies (don’t remember if it was the 1st RUG
> or 2nd), were because we had asked the hotel for their
> menu for a  mid-afternoon snack platter. They offered the
> usual grapes/cheese/crackers thing, and a ridiculous price
> per head. So we asked about a desert selection, even more
> ridiculous price. That’s when we decided to go with the
> assorted hostess/candy bar selection – frugal, and
> seemed to be appropriate for the attendees.
>
>
>
> The next RUG, we knew we were going to have a “lively”
> ask management session, and decided that a crowd on a
> sugar high might be a little more tame. I think that also
> marks the first usage of a Twinkie as a projectile,
> although I believe it was tossed by a Remedy employee to
> the OHG.
>
>
>
> As mentioned in the wiki, I can attest that contrary to
> rumor, Twinkies will eventually go bad. I had an unopened
> one in my office for about 6 years, you could have driven
> a nail with it.
>
>
>
>Eric Bergan
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
> Sent: Saturday, November 14, 2009 5:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Why Hostess Twinkies are a Remedy conference tradition
>
>
>
>
>
> For those who wonder about the odd occasional reference to TWINKIES-
>
> (as told by Doug Mueller, as best I can remember)
>
>
> The first Remedy conference there was a last minute decision to have food
> during an afternoon break. The lady from Remedy who was handling such
> things piled up tables with an assortment of candy bars and Hostess baked
> goods (http://en.wikipedia.org/wiki/Hostess_(brand)) including Ding Dongs,
> Ho Hos, Snowballs, and Twinkies. The hotel people thought she was crazy.
> The doors opened from the sessions and out poured the attendees. As if a
> plague of locust had come through, the tables were empty in about 5
> minutes! It seems she was on to something and Twinkies were the MOST
> popular.
>
>
>
> The next year, Remedy named it the "junk food break' and put out even
> bigger piles. Again, the crowd devoured it.
>
>
>
> The third year, everyone came in to the general session to find a Twinkie
> on their seat.
>
>
>
> The forth and all subsequent years, Twinkies moved to the ARSList Awards
> program. Someone began the tradition of throwing them to/at the attendees.
> Of course that lead to someone throwing a few back at the presenters. Now
> there is generally showers of Twinkies tossed about with plenty to go
> around!
>
>
>
> Over the years, Twinkies have ended up in the expensive chandeliers
> hanging high above in conference rooms. Some of of these same Twinkies
> have been sighted 6 months later when RUG attendees were at a different
> conference. Twinkies have been spotted all over conference centers in the
> wake of ARSlist Awards and conferences. This year, a special "Twinkie
> clause" was written in to the contract with the Hard Rock so we could
> bring in food not made by their staff but just Twinkies. Even the
> roadies for Santana got in on the act and ended up with Twinkies..
> Twinkies have a life of their own! If you don't believe me, read the wiki
> :) http://en.wikipedia.org/wiki/Twinkie
>
>
>
>
>
> Kelly Deaver
> Effective Technologies
> www.effect-tech.com
>
> kdea...@kellydeaver.com (ARSlist mail)
> ke...@effect-tech.com (Business mail)
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
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Re: Software License Management

[Frank Caruso]

Thank you Roger but seeing as we are on 7.03 with no hope of going to
7.5 the document was not that much help - educational reading though.

Anybody else have any suggestions?

On Fri, Nov 13, 2009 at 3:34 PM, Roger Justice  wrote:
> Review the Asset Management 7.5 docs and you will see how Software Asset
> management was accomplished using new capabilities added.
>
>
> -Original Message-
> From: Frank Caruso 
> To: arslist@ARSLIST.ORG
> Sent: Fri, Nov 13, 2009 6:37 am
> Subject: Software License Management
>
>
>
> ITSM 7.03p6
> CMDB 2.1
>
> Does anyone have white papers\docs about implementing Software License
> Management? Looking to try and store some basic software license data
> for our enterprise hosts.
> Have gone through the Asset Management docs but still have doubts
> about how best to store the data. What I have for data is the
> software, number of licenses as well as set of assets that can be
> linked to licenses.
>
> Thank you.
>
> Frank Caruso
> Iraq
>
> _
> __
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