Re: Create entry in Remedy via URL
Hi, i would suggest to create a servlet. With the help of the Remedy Java Api you can create what you want. Cheers Tristan Am 06.04.2011 um 06:53 schrieb Joe Martin D'Souza: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet? form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME %22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 developer studio indexes? / add / remove / delete
Hi, You can convert objects into custom by using Driver cofo command. Server installation has this driver program under Program Files\BMC Software\ARSystem\Arserver\api\driver\driver.exe Java version of driver is also installed under \Program Files\BMC Software\ARSystem\Arserver\api\lib\JavaDriver.bat Launch this from command line, below are the commands to initialize and set configuration before cofo can be executed. #initialize driver init #login log #set port if required ssp # set session configuration ssc 1961 4 1 # set session configuration ssc 1962 4 1 #convert object to custom cofo Hope this helps. Regards, Ashish Thakur BMC Software The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Misi Mladoniczky [mailto:m...@rrr.se] Sent: Tuesday, April 05, 2011 7:08 PM Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete Hi, As others have testified, the BPCU may not be as flexible as we would like it to be. I have not tried it myself ... ... but it is the only current way to get old things converted into the system as custom. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Guess I am still not clear on BPCU utility. you may want to convert your form to a Custom-form with the BPCU utility. --- I thought this BPCU utility was for one time use pre 7.6.04 so the customizations are saved??? I am on 7.6.04 system and was provided a def file of all custom code built in 7.1 and when I imported the def file it came in as 'unmodified'. Not aware of a mechanism to convert these to custom (except the 'save as' option). -Original Message- From: Misi Mladoniczky [m...@rrr.se] Date: 04/05/2011 02:56 AM To: arslist@ARSLIST.ORG Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete Hi! Are you in Base Development or Best Practice Development? If in Best Practice, your form needs an overlay before you can modify the form, or you may want to convert your form to a Custom-form with the BPCU utility. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 -- It appears I cannot delete add or even modify anything with indexes... Anyone Else.. all buttons are just grey and cannot be used.. I am logged in as Demo but no Go... Are we support to be doing indexes on the User tool now? or Web Tool? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
Hi Joe, Thank you for your answer. There is no need to convert anything at the database level. Migration from ARS 6.3 to 7.1 allows choosing UNICODE versus nonUNICODE upgrade even if the underlying database is UNICODE. No we are in a position where we have to migrate from 7.1 to 7.6.04. The installer detects that the underlying database is UNICODE and the actual migration process is trying to upgrade a nonUNICODE ARS on an UNICODE database and it stops the upgrade process. So far I am sure that: - We have to install a fresh copy for ARS server - There are some character functions that has to be changed Is there anything else that has to be taken care of? Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 06, 2011 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade If you want to upgrade from a non-UNICODE ARS database to a UNICODE database, your DBA has got a few nails to bang before you can begin. You need to do a table structure and data conversion to alter the database from the current state to convert it to a UNICODE database.. Before you attempt this, it would be safe to have a backup of your database in its current state, so you have a recovery point.. Joe -Original Message- From: Daniel Condrea Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade Hello All, We use ARS in custom mode and, so far, there is no need for UNICODE. The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE. Now we have to migrate ARS server from version 7.1 to 7.6.04. The installer does not let us upgrade to version 7.6.04 because the Oracle is UNICODE. Do you have a document that details the steps that have to be taken to upgrade a nonUNICODE ARS server from 7.1 to an UNICODE ARS server of version 7.6.04? Thank you, Daniel IMPORTANT.Les informations contenues dans ce message electronique y compris les fichiers attaches sont strictement confidentielles et peuvent etre protegees par la loi. Ce message electronique est destine exclusivement au(x) destinataire(s) mentionne(s) ci-dessus. Si vous avez recu ce message par erreur ou s il ne vous est pas destine, veuillez immediatement le signaler a l expediteur et effacer ce message et tous les fichiers eventuellement attaches. Toute lecture, exploitation ou transmission des informations contenues dans ce message est interdite. Tout message electronique est susceptible d alteration. A ce titre, le Groupe France Telecom decline toute responsabilite notamment s il a ete altere, deforme ou falsifie. De meme, il appartient au destinataire de s assurer de l absence de tout virus. IMPORTANT.This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure ofthis message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are IMPORTANT.Les informations contenues dans ce message electronique y compris les fichiers attaches sont strictement confidentielles et peuvent etre protegees par la loi. Ce message electronique est destine exclusivement au(x) destinataire(s) mentionne(s) ci-dessus. Si vous avez recu ce message par erreur ou s il ne vous est pas destine, veuillez immediatement le signaler a l expediteur et effacer ce message et tous les fichiers eventuellement attaches. Toute lecture, exploitation ou transmission des informations contenues dans ce message est interdite. Tout message electronique est susceptible d alteration. A ce titre, le Groupe France Telecom decline toute responsabilite notamment s il a ete altere, deforme ou falsifie. De meme, il appartient au destinataire de s assurer de l absence de tout virus. IMPORTANT.This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named
Re: 7.6.04 developer studio indexes? / add / remove / delete
Hi Ashish - That worked (thanks). Question: What is the purpose of ssc (set session configuration)? -- # set session configuration ssc 1961 4 1 # set session configuration ssc 1962 4 1 - Thanks Atul -Original Message- From: Thakur, Ashish [ashish_tha...@bmc.com] Date: 04/06/2011 04:47 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete Hi, You can convert objects into custom by using Driver cofo command. Server installation has this driver program under Program Files\BMC Software\ARSystem\Arserver\api\driver\driver.exe Java version of driver is also installed under \Program Files\BMC Software\ARSystem\Arserver\api\lib\JavaDriver.bat Launch this from command line, below are the commands to initialize and set configuration before cofo can be executed. #initialize driver init #login log #set port if required ssp # set session configuration ssc 1961 4 1 # set session configuration ssc 1962 4 1 #convert object to custom cofo Hope this helps. Regards, Ashish Thakur BMC Software The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Misi Mladoniczky [mailto:m...@rrr.se] Sent: Tuesday, April 05, 2011 7:08 PM Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete Hi, As others have testified, the BPCU may not be as flexible as we would like it to be. I have not tried it myself ... ... but it is the only current way to get old things converted into the system as custom. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Guess I am still not clear on BPCU utility. you may want to convert your form to a Custom-form with the BPCU utility. --- I thought this BPCU utility was for one time use pre 7.6.04 so the customizations are saved??? I am on 7.6.04 system and was provided a def file of all custom code built in 7.1 and when I imported the def file it came in as 'unmodified'. Not aware of a mechanism to convert these to custom (except the 'save as' option). -Original Message- From: Misi Mladoniczky [m...@rrr.se] Date: 04/05/2011 02:56 AM To: arslist@ARSLIST.ORG Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete Hi! Are you in Base Development or Best Practice Development? If in Best Practice, your form needs an overlay before you can modify the form, or you may want to convert your form to a Custom-form with the BPCU utility. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 -- It appears I cannot delete add or even modify anything with indexes... Anyone Else.. all buttons are just grey and cannot be used.. I am logged in as Demo but no Go... Are we support to be doing indexes on the User tool now? or Web Tool? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Yes -- check out Kinetic Link -- free/opensource. http://www.kineticdata.com/Products/KineticLink.html -John On Apr 5, 2011, at 9:24 PM, Andrew Fremont wrote: ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Keep reading the manual and you will find out how to set fields on a form in Submit mode using a URL. Then, add a temp field to the form you are trying to Submit to and have an active link fire to Commit the record when the temp field contains a certain value (passed in using the Submit URL). This has been discussed before on the arslist. On Wed, Apr 6, 2011 at 9:16 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Yes -- check out Kinetic Link -- free/opensource. http://www.kineticdata.com/Products/KineticLink.html -John On Apr 5, 2011, at 9:24 PM, Andrew Fremont wrote: ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
To the best of my knowledge, all that the installer does when you choose that check box, for Unicode, is set the flag in the ar.conf (ar.cfg in case of windows) file that the character set is UTF-8. This tells the arserverd process that the database it is trying to connect to is a Unicode database so it starts up correctly. It does not do a conversion.. The issue you are facing is probably that this flag has been set, the AR Server tries to start up during the install, and cannot start because it expects a Unicode underlying database and its not.. Joe -Original Message- From: Daniel Condrea Sent: Wednesday, April 06, 2011 7:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade Hi Joe, Thank you for your answer. There is no need to convert anything at the database level. Migration from ARS 6.3 to 7.1 allows choosing UNICODE versus nonUNICODE upgrade even if the underlying database is UNICODE. No we are in a position where we have to migrate from 7.1 to 7.6.04. The installer detects that the underlying database is UNICODE and the actual migration process is trying to upgrade a nonUNICODE ARS on an UNICODE database and it stops the upgrade process. So far I am sure that: - We have to install a fresh copy for ARS server - There are some character functions that has to be changed Is there anything else that has to be taken care of? Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 06, 2011 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade If you want to upgrade from a non-UNICODE ARS database to a UNICODE database, your DBA has got a few nails to bang before you can begin. You need to do a table structure and data conversion to alter the database from the current state to convert it to a UNICODE database.. Before you attempt this, it would be safe to have a backup of your database in its current state, so you have a recovery point.. Joe -Original Message- From: Daniel Condrea Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade Hello All, We use ARS in custom mode and, so far, there is no need for UNICODE. The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE. Now we have to migrate ARS server from version 7.1 to 7.6.04. The installer does not let us upgrade to version 7.6.04 because the Oracle is UNICODE. Do you have a document that details the steps that have to be taken to upgrade a nonUNICODE ARS server from 7.1 to an UNICODE ARS server of version 7.6.04? Thank you, Daniel IMPORTANT.Les informations contenues dans ce message electronique y compris les fichiers attaches sont strictement confidentielles et peuvent etre protegees par la loi. Ce message electronique est destine exclusivement au(x) destinataire(s) mentionne(s) ci-dessus. Si vous avez recu ce message par erreur ou s il ne vous est pas destine, veuillez immediatement le signaler a l expediteur et effacer ce message et tous les fichiers eventuellement attaches. Toute lecture, exploitation ou transmission des informations contenues dans ce message est interdite. Tout message electronique est susceptible d alteration. A ce titre, le Groupe France Telecom decline toute responsabilite notamment s il a ete altere, deforme ou falsifie. De meme, il appartient au destinataire de s assurer de l absence de tout virus. IMPORTANT.This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message. Any unauthorized view, usage or disclosure ofthis message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are IMPORTANT.Les informations contenues dans ce message electronique y compris les fichiers attaches sont strictement confidentielles et peuvent etre protegees par la loi. Ce message electronique est destine exclusivement au(x) destinataire(s) mentionne(s) ci-dessus. Si vous avez recu ce message par erreur ou s
Re: No data loaded for Server Information on User tool 7.5.0/7.6.03
Andrew, I had this problem when I upgraded from 7.1 to 7.5, turned out to be a problem with the upgrade that some of the forms didn't update properly. To figure it out I had to turn on plugin logging (via cfg file) and launch the console.there were errors in there, I re-imported the form from def and everything worked fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 05, 2011 10:26 PM To: arslist@ARSLIST.ORG Subject: Re: No data loaded for Server Information on User tool 7.5.0/7.6.03 ** This may not be happening for several reasons... I have had this fail on me for one of these several reasons.. 1) Incorrect configuration of the plugin in the ar.conf (ar.cfg) file.. 2) Failure of workflow related to the Server Information page from being installed for whatever reasons. It did happen to me once.. 3) Incorrect configuration in the armonitor.conf (armonitor.cfg) file that starts the plugin server such as a wrong server name or one that does not resolve to the servers IP Address.. There were a few more instances where this has failed for me but I do not recall them all right now but this should be a good starting point for you to check.. Joe From: Andrew Fremont mailto:andrewfrem...@gmail.com Sent: Monday, April 04, 2011 7:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: No data loaded for Server Information on User tool 7.5.0/7.6.03 ** Hi List. We can't see any data on the the Server Information. The form is just empty when viewing from the user tool 7.5/7.6.03. Home--AR System Administration--AR System Administration Console-- System-General--Server Information I have to use the old admin tool, 7.0.1 to check the data, but some of the 7.5 settings are not visible on this old admin tool version. Any advice. AR Sever 7.5.0 P006 SQL - Oracle 10.2.0.4.0 Thanks, Andrew _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Gopal, Didn't get any files. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Tuesday, April 05, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any
Error putting Printer CI in Inventory Location
ARS/CMDB/ITSM 7.6 My Inventory team has Laptops, PC's and Printers that can be stored in inventory locations when not deployed. I created a handfull of inventory location CI's per the Asset User Guide. Then I modified one of my Printers, setting the status to In Inventory, and selected an inventory location CI from the dialog form. Upon saving the record I got the following error message: Invalid rel endpoint class Id : Rel(clsId:BMC_INVENTORYEQUIPMENT instId: AG00505690411eFYScTQkHhGFAA-ph can't be created. attribute class Id value is not a valid endpoint for this relationship class: BMC_PRINTER (ARERR 120100) When I logged the workflow I found the following 2 filters firing: ASI:SHR:CreateStorageRelation_Push ASI:SHR:CreateStorageRelation_Push_Equip The first one makes sense, the second does not. It's trying to create an EquipmentInventory relationship which makes no sense to me, since the Printer CI is in the BMC_Printer Class (child of BMC_ComputerSystem). The Run If qualification for the second filter does not distinguish based on Class ID. Anyone else experience this? Any chance it's a known bug in Asset Management? -- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error putting Printer CI in Inventory Location - RESOLVED
Found the KB/Defect right after I sent this: KB KA317461, Defect SW SW00358735. The solution was to remove some of the associated froms from the second filter (including Printer, Computer System) -- Chris Danaceau AttivaSoft Solutions Architect From: Chris Danaceau Sent: Wed 4/6/2011 11:24 AM To: arslist@arslist.org Subject: Error putting Printer CI in Inventory Location ARS/CMDB/ITSM 7.6 My Inventory team has Laptops, PC's and Printers that can be stored in inventory locations when not deployed. I created a handfull of inventory location CI's per the Asset User Guide. Then I modified one of my Printers, setting the status to In Inventory, and selected an inventory location CI from the dialog form. Upon saving the record I got the following error message: Invalid rel endpoint class Id : Rel(clsId:BMC_INVENTORYEQUIPMENT instId: AG00505690411eFYScTQkHhGFAA-ph can't be created. attribute class Id value is not a valid endpoint for this relationship class: BMC_PRINTER (ARERR 120100) When I logged the workflow I found the following 2 filters firing: ASI:SHR:CreateStorageRelation_Push ASI:SHR:CreateStorageRelation_Push_Equip The first one makes sense, the second does not. It's trying to create an EquipmentInventory relationship which makes no sense to me, since the Printer CI is in the BMC_Printer Class (child of BMC_ComputerSystem). The Run If qualification for the second filter does not distinguish based on Class ID. Anyone else experience this? Any chance it's a known bug in Asset Management? -- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
Thanks LJ for your quick response. I have done this and from the analysis it still not really clear what is going on. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 05, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I recommend turning on API/Filter/SQL logging on the server and analyzing the timings of each call with something like AR Workflow Analyzer...it'll tell you what api/sql calls took the longest and you can analyze from there to find out why.the message in general just means that the client asked for a process and the server took longer than 2 min's to respondthat's ALL it means...it's up to you to figure out why it took so long. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, April 05, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade ** Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully NOTE: The request does get created but I keep getting this. Has anyone experience this? ARS: 7.6.4 Server: Win 2008 DB: SQL 2008 Rafael This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
James thanks for your response. I do not have development cache mode enabled on this server. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Tuesday, April 05, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Re: 7.6.4 Upgrade
Thanks Joe, I have checked this already and we have enough space available. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 06, 2011 12:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** First and foremost check your log files to see what may be going on.. Having said that here are a few tips to check certain things that could reduce your performance to the level its at.. Check the size of the transaction log file, and flush it. SQL server 2000 onwards does manage it automatically, with auto growth enabled, but maybe something is choking it? Make sure the disks where the log and data files of the AR System database reside have a healthy amount of free space.. Also check your disk space on the AR Server, sometimes log files if enabled and left enabled can grow large enough to fill up the disk, and this can choke the AR Server as it does require a significant of free disk space to run.. Hope this helps.. Cheers Joe From: LJ LongWingmailto:lj.longw...@gmail.com Sent: Tuesday, April 05, 2011 9:55 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I recommend turning on API/Filter/SQL logging on the server and analyzing the timings of each call with something like AR Workflow Analyzer…it’ll tell you what api/sql calls took the longest and you can analyze from there to find out why…..the message in general just means that the client asked for a process and the server took longer than 2 min’s to respond….that’s ALL it means…it’s up to you to figure out why it took so long. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, April 05, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade ** Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully NOTE: The request does get created but I keep getting this. Has anyone experience this? ARS: 7.6.4 Server: Win 2008 DB: SQL 2008 Rafael _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Re: 7.6.4 Upgrade
Check with BMC on KB20035088_Fix I think this is your issue... as of 7.5.03 there are 4 possible filters that need to be modified.. They did not tell anyone, but if you call and press hard enough or get the correct person, it might be the issue... Sounds just like it.. On Wed, Apr 6, 2011 at 2:10 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: James thanks for your response. I do not have development cache mode enabled on this server. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *jham36 *Sent:* Tuesday, April 05, 2011 3:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy 7.6 + BMC's ProActivenet + ADDM
All, Has anyone used the above configuration? If not, has anyone implemented ProActivenet and can you share your experiences and pro's con's of going to that product rather than staying with Event Management and SIM? Trying to figure out if it is too bleeding edge for us to go to. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe *From:* Andrew Fremont andrewfrem...@gmail.com *Sent:* Tuesday, April 05, 2011 9:24 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Changing the view
Hi All, I am baffled with this one. I have a custom named Test Form which contains a lot of fields and is pretty ugly. I created a view called WebView which is a cleaned up version. What want to do is display WebView when the user is using the web client. I attempting to use an active link with a qualification $CLIENT-TYPE$ = 9. If the active link only displays a message it works fine. If I attempt an open window then it hangs and on the bottom of browser it flashes that it is downloading the http. I have tried display, window opened, window loaded and have not found the right combination. ARS 6.3 patch 20 Mid-tier 6.3 patch 20 IE 8 Can someone help me out with this? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation - yes.. But obviously that is not what you mean to ask. I'm guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont mailto:andrewfrem...@gmail.com Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver =ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
Thanks Patrick but I can seem to pull up this KB. Do you happen to have the details on this? Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, April 06, 2011 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Check with BMC on KB20035088_Fix I think this is your issue... as of 7.5.03 there are 4 possible filters that need to be modified.. They did not tell anyone, but if you call and press hard enough or get the correct person, it might be the issue... Sounds just like it.. On Wed, Apr 6, 2011 at 2:10 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com wrote: James thanks for your response. I do not have development cache mode enabled on this server. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Tuesday, April 05, 2011 3:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
BMC provided it to us.. so it must be inside... On Wed, Apr 6, 2011 at 3:57 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Thanks Patrick but I can seem to pull up this KB. Do you happen to have the details on this? Rafael *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Wednesday, April 06, 2011 2:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 Upgrade ** Check with BMC on KB20035088_Fix I think this is your issue... as of 7.5.03 there are 4 possible filters that need to be modified.. They did not tell anyone, but if you call and press hard enough or get the correct person, it might be the issue... Sounds just like it.. On Wed, Apr 6, 2011 at 2:10 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: James thanks for your response. I do not have development cache mode enabled on this server. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *jham36 *Sent:* Tuesday, April 05, 2011 3:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Another web behavior issue
Hi All, I have a display form that contains a table field and a button. Actually several. If I select the button the ticket form is displayed in the default view which is what I want. If I drill down to a ticket record it is displayed in the original/base view. I have no idea why I would get a different view. Any ideas greatly appreciated. ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Another web behavior issue
** The button AL probably specifies the view. The native drill-down doesn't have this option, I don't think. Just disable drill-down and make an AL that performs the same thing that the button does, but upon double-click of the table field. Brien On 4/6/2011 1:24 PM, Brittain, Mark wrote: ** Hi All, I have a display form that contains a table field and a button. Actually several. If I select the button the ticket form is displayed in the default view which is what I want. If I drill down to a ticket record it is displayed in the original/base view. I have no idea why I would get a different view. Any ideas greatly appreciated. ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Another web behavior issue
Mark, If you have table drill down enabled it automatically opens in the default view. Your button has an AL on it that specifies what view to open the form in. All you need to do is disable the table drill down, then have the AL that fires on button press happen on dbl click of the table (assuming that option exists in 6.3, can't remember).then you will have both methods performing the same action through the same workflow. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, April 06, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: Another web behavior issue ** Hi All, I have a display form that contains a table field and a button. Actually several. If I select the button the ticket form is displayed in the default view which is what I want. If I drill down to a ticket record it is displayed in the original/base view. I have no idea why I would get a different view. Any ideas greatly appreciated. ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Mark Mark Brittain Remedy Developer NaviSite mailto:mbritt...@navisite.com mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
QQ: 7.6.04 exporting data
I created a report from the web, selected hpd helpdesk, selected all fields, saved. Run report get all data == seems good. it is a CR but when I Export to a CSV (which I believe is the way we export file data now, vice the usertool) but the data inside the EXPORT is binary. no data. Anyone got a solution? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Hi Drew, Sorry for the delay. DId you get this resolve? The fact that AL logging shows the value indicates that even if field 101 doesn't exist to get the data from that piece of code isn't having an issue (at least finding the value). Do you have a duplicate User form or another form with Field ID 101? That *may* still allow to login without having 101 on the user form if there is a duplicate user form with your account info (although that is a pretty core field on a pretty core form, I think you would see other issues). If you have access to the DB you can use the SQL below to see if you have other forms with field 101. SELECT fld.fieldName, fld.schemaId, fld.datatype, ars.name, ars.schematype FROM field fld JOIN arschema ars ON (fld.schemaId = ars.schemaId) WHERE fieldId = 101 Here is the return from 7.5 ARS with Help Desk 6. fieldName schemaIddatatype nameschematype - --- --- --- - - Login Name17 4 User1 Login name2974 SHRCFG:OuterJoinPeopleUser 2 User Name 1191 4 User Password Change4 User Name 1202 4 AR System User Application Actor 1 (4 row(s) affected) Here is the return from 7.5 ARS with ITSM 7.6. fieldName schemaIddatatype nameschematype -- --- --- --- Login Name 102 4 User 1 User Name 103 4 User Password Change 4 User Name 123 4 AR System User Application Actor 1 (3 row(s) affected) HTH, Jason On Fri, Apr 1, 2011 at 1:47 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Jason, I don't think so. My log is looking like it should. I get the field name, then the id in () and then the value. I asked Developer Studio to analyze my form, it came back with a couple of lines saying that the Reference Fields Do Not Exist, talking about Field ID 101. This is the User form, which is the form that I'm using to get the value from. So Field ID 101 doesn't exist, but I'm able to log into the system using my user name that is in Field ID 101? This doens't make sense. An odd thing that I did learn - without thinking, I imported the User form instead of making changes to the existing one and importing User data. Now I have three views of the user form. One is the one I imported, another is a web view of that, and the other one is the User form that was already there, that we all recognize from the server admin tools in the user tool. So I exported two of those views off and deleted them so only the one that you see in the server admin app is left. This didn't help...still not seeing the results of any workflow. Drew Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
I had to remove KB and only search by the numbers. On Apr 6, 2011 12:58 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: Thanks Patrick but I can seem to pull up this KB. Do you happen to have the details on this? Rafael From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, April 06, 2011 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Check with BMC on KB20035088_Fix I think this is your issue... as of 7.5.03 there are 4 possible filters that need to be modified.. They did not tell anyone, but if you call and press hard enough or get the correct person, it might be the issue... Sounds just like it.. On Wed, Apr 6, 2011 at 2:10 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com wrote: James thanks for your response. I do not have development cache mode enabled on this server. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Tuesday, April 05, 2011 3:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Changing the view
Mark, I suspect it fires that active link every time it opens that window, and runs into an endless loop.. To close the loop I would add $CLIENT-TYPE$ = 9 AND $VUI$ != “WebView” This will mean that when the WebView really opens that AL will test false and not execute its If Action... Hope this helps... Cheers Joe From: Brittain, Mark Sent: Wednesday, April 06, 2011 2:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Changing the view ** Hi All, I am baffled with this one. I have a custom named “Test Form” which contains a lot of fields and is pretty ugly. I created a view called WebView which is a cleaned up version. What want to do is display WebView when the user is using the web client. I attempting to use an active link with a qualification $CLIENT-TYPE$ = 9. If the active link only displays a message it works fine. If I attempt an open window then it hangs and on the bottom of browser it flashes that it is downloading the http….. I have tried display, window opened, window loaded and have not found the right combination. ARS 6.3 patch 20 Mid-tier 6.3 patch 20 IE 8 Can someone help me out with this? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
It just may be possible that when a notification is created, that process runs a search over some form that is timed out?? I would take a workflow log and a SQL log when reproducing the condition that leads to this time out which may give you a clue to what search operation times out. Joe From: Rodriguez, Rafael J x23718 Sent: Wednesday, April 06, 2011 2:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade Thanks Joe, I have checked this already and we have enough space available. In working with BMC it appears that the AR Server is terminating while trying to do a filter notify action. Interesting if I disable filter that is trying to send notification the timeout issue is resolved. I tried creating a brand new notify filter and timeout is back. So it appears that for some reason after the upgrade the system crashes when trying to send out notification. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 06, 2011 12:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** First and foremost check your log files to see what may be going on.. Having said that here are a few tips to check certain things that could reduce your performance to the level its at.. Check the size of the transaction log file, and flush it. SQL server 2000 onwards does manage it automatically, with auto growth enabled, but maybe something is choking it? Make sure the disks where the log and data files of the AR System database reside have a healthy amount of free space.. Also check your disk space on the AR Server, sometimes log files if enabled and left enabled can grow large enough to fill up the disk, and this can choke the AR Server as it does require a significant of free disk space to run.. Hope this helps.. Cheers Joe From: LJ LongWing Sent: Tuesday, April 05, 2011 9:55 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I recommend turning on API/Filter/SQL logging on the server and analyzing the timings of each call with something like AR Workflow Analyzer…it’ll tell you what api/sql calls took the longest and you can analyze from there to find out why…..the message in general just means that the client asked for a process and the server took longer than 2 min’s to respond….that’s ALL it means…it’s up to you to figure out why it took so long. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, April 05, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade ** Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully NOTE: The request does get created but I keep getting this. Has anyone experience this? ARS: 7.6.4 Server: Win 2008 DB: SQL 2008 Rafael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
