Re: caught exception :Unable to get value of the property 'mObj'
Could you please be bit specific like which IE version and which version of remedy you are using? We are using IE version 8 Onwards for AR 77 (Remedy) and it is working fine as of now. Thanks Ravindra From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Friday, December 09, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: caught exception :Unable to get value of the property 'mObj' ** Hi , I am keep on getting this error message whenever I tried to access the remedy using IE . Please find the attached screenshot for your reference. Now this message is keep on appearing when I am trying to create a new incident also . [cid:image001.png@01CCB677.F9094700] Please any work around for this error. Thanks and Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA ravi.chandra.ramag...@logica.com | www.logica.com http://www.logica.com/Logica Pvt Ltd, registered in India (registered number U30007KA1998PTC023830) Registered Office: 124-125, Divyasree Technopolis, Off Airport Road, Bangalore - 560 037 [cid:image002.gif@01CCB677.F9094700]http://www.logica.com/ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gif
Re: caught exception :Unable to get value of the property 'mObj'
Hi Ravindra, We are using IE 8 and the version of Remedy is 7.6. Thanks and Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamsagar, Ravindra Sent: Friday, December 09, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: caught exception :Unable to get value of the property 'mObj' ** Could you please be bit specific like which IE version and which version of remedy you are using? We are using IE version 8 Onwards for AR 77 (Remedy) and it is working fine as of now. Thanks Ravindra From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Friday, December 09, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: caught exception :Unable to get value of the property 'mObj' ** Hi , I am keep on getting this error message whenever I tried to access the remedy using IE . Please find the attached screenshot for your reference. Now this message is keep on appearing when I am trying to create a new incident also . Please any work around for this error. Thanks and Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA ravi.chandra.ramag...@logica.com | www.logica.com http://www.logica.com/ Logica Pvt Ltd, registered in India (registered number U30007KA1998PTC023830) Registered Office: 124-125, Divyasree Technopolis, Off Airport Road, Bangalore - 560 037 http://www.logica.com/ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.pngimage002.gif
BMC IS HIRING - NORDICS AND RUSSIA
Good day to everyone! Just wanted to give you an update that I am currently looking for ITSM Consultants in the Nordics. These are permanent opportunities, we are not looking for contractors or freelancers. I am running a recruitment day in Jan (in Stockholm or Copenhagen to be confirmed), but will be organising telephone interviews this month to qualify out people. We will look at ARS/Remedy developers, who have strong customer focused communication, that want to make the switch into ITSM. You will need to speak either Finnish, Swedish, Danish or Norwegian and ideally be living in the respective Nordic countries. The role will also involve much travel and you could be expected to travel across EMEA. This will be a home based role with atleast 80% travel onto customer sites, we are experiencing huge growth within the Nordic countries, so need people there urgently. Other area's we are hiring in : AUTOMATION CONSULTANTS - RUSSIA Atrium CMDB Experts - Global BMC is the leading BSM organisation in the world, our revenues are at record levels and we have shown consistent growth over the last 3 years. What are you waiting for? Now is the time to apply! For more information, please email me and attach your CV : asmar_ghaf...@bmc.com Regards, Asmar Ghafoor Talent Acquisition Egham, UK www.bmc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Commit Changes vs PERFORM ACTION APPLY
Thanks everyone for your responses. Personally I prefer to go with the Perform-Action-Apply when saving the current window. Maybe because it is newer. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, December 08, 2011 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** True Commit Changes does that too, though personally I have started to use the Perform-Action-Apply for creating workflow for submits and searches as soon as it got available in version 6.3 I think.. Commit Changes should not however be confused with the ‘commit transaction’ in T-SQL or a ‘commit’ in Oracle as was by Mark following his SQL – at least that was my understanding of what he was attempting to do A Direct SQL once run from the Direct SQL action, is automatically followed by a commit when necessary. Joe From: LJ LongWingmailto:lj.longw...@gmail.com Sent: Thursday, December 08, 2011 5:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** Joe….that is ‘one’ of the things the Commit Changes does….when you are NOT in a dialog window, for example in a search window, the commit changes action performs the search, if in a submit window, it creates the record…if in a modify window it saves changes…so I think they ‘kinda do the same thing’ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, December 08, 2011 2:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** If you have a direct SQL query in your workflow, you do not need to use either of these after the Query. The AR Server performs the commit after the successful execution of that query wherever a commit is required (in case of insert, update or delete). Perform-Action-Apply is used for submitting in a submit or modify window and search in a search window while commit changes is used to push the values from a child window in a dialog box operation to the parent window after the child is closed, on fields where there was a mapping on window close between the parent and child window.. Joe From: Brittain, Markmailto:mbritt...@navisite.com Sent: Thursday, December 08, 2011 3:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Commit Changes vs PERFORM ACTION APPLY ** HI All, Commit Changes vs. PERFORM ACTION APPLY. Is one better to use than the other on ARS 6.3? I have one active link that populates data from a SQL query and a second active link to commit the changes. These were probably created under ARS 3 or 4. The Commit Changes does the job but always looking to smart way to do things. Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Install 764 SP2 Question
I am upgrading our ARSystem environment from 7.1.00 Patch 007 to 7.6.4 SP2. Do I begin by installing 7.6.4 first and then install 7.6.4 SP2 ...Or can I begin by installing 7.6.4 SP2 Thanks for the help, Bruce Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Install 764 SP2 Question
You can install SP2 directly. All of the patch/service pack installers are complete packages. Mark I work for BMC, I don't speak for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wilson, Bruce B Sent: 09 December 2011 13:24 To: arslist@ARSLIST.ORG Subject: Install 764 SP2 Question ** I am upgrading our ARSystem environment from 7.1.00 Patch 007 to 7.6.4 SP2. Do I begin by installing 7.6.4 first and then install 7.6.4 SP2 ...Or can I begin by installing 7.6.4 SP2 Thanks for the help, Bruce Wilson _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC IS HIRING - NORDICS AND RUSSIA
Please add me to Linked-in to see more opportunities in the respective geographies that you may live in: http://uk.linkedin.com/in/azzyg Also please request to join the BMC worldwide opportunities group on Linked-in, where you will see more of our global opps. Thanks. Asmar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
5 year server sizing
We are currently running ARS7.1 with older Change Asset applications on two servers (Windows 2003 32bit, Dell 2950 Dual Xeon 3Ghz, 4GB RAM) We are planning on installing 7.6.04 with ITSM and CMDB. I have requested a memory upgrade - but to do that we need an OS upgrade. Server group wants sizing recommendations for processor power - what will be enough for a 5 year life cycle on the server? We are planning on increasing the RAM to 8GB now Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 5 year server sizing
My understanding is outside a couple exceptions (PAE extensions, I believe) 32-bit OS' cannot see more than about 3 GB of RAM. So in your case a RAM upgrade without an OS upgrade would be a waste. I will also say we had a server 2003 setup with 7.6.04 with 4 GB of RAM and it screwed up badly due to running out of RAM while working with CMDB. We moved to server 2008 (64-bit) with 8 GB of RAM and everything is great. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 F 651 225 3375 E david.erick...@ecolab.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 8:23 AM To: arslist@ARSLIST.ORG Subject: 5 year server sizing We are currently running ARS7.1 with older Change Asset applications on two servers (Windows 2003 32bit, Dell 2950 Dual Xeon 3Ghz, 4GB RAM) We are planning on installing 7.6.04 with ITSM and CMDB. I have requested a memory upgrade - but to do that we need an OS upgrade. Server group wants sizing recommendations for processor power - what will be enough for a 5 year life cycle on the server? We are planning on increasing the RAM to 8GB now Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 5 year server sizing
Yes - was reminded of the 32bit 4GB limitation - server group offered us 2003 64bit or 2008sp2. I think we may go 2008sp2 - not sure if it will be real or virtual. Our QA environment is virtual (2003 64 bit) and seems to not have issues. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Erickson, David (INST Aqua Balance) Sent: Friday, December 09, 2011 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing My understanding is outside a couple exceptions (PAE extensions, I believe) 32-bit OS' cannot see more than about 3 GB of RAM. So in your case a RAM upgrade without an OS upgrade would be a waste. I will also say we had a server 2003 setup with 7.6.04 with 4 GB of RAM and it screwed up badly due to running out of RAM while working with CMDB. We moved to server 2008 (64-bit) with 8 GB of RAM and everything is great. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 F 651 225 3375 E david.erick...@ecolab.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 8:23 AM To: arslist@ARSLIST.ORG Subject: 5 year server sizing We are currently running ARS7.1 with older Change Asset applications on two servers (Windows 2003 32bit, Dell 2950 Dual Xeon 3Ghz, 4GB RAM) We are planning on installing 7.6.04 with ITSM and CMDB. I have requested a memory upgrade - but to do that we need an OS upgrade. Server group wants sizing recommendations for processor power - what will be enough for a 5 year life cycle on the server? We are planning on increasing the RAM to 8GB now Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: caught exception :Unable to get value of the property 'mObj'
Ravi, This sometimes occurs (my opinion) when you needed to flush the mid tier cache or something during working hours when people were also actively using the system. So it could be some piece of corrupt data on the client side. The best thing to try initially is to clear your history and temp files for IE8. Please note though that clicking the Delete Files button in the options screen doesn't always get rid of all the files. I've noticed with IE8 that if you click that button and then click, View Files, it will still show many temp files remaining in the temp dir. Try deleting those manually and then establishing a new session with Remedy to see if that resolves your issues. -Tauf. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Friday, December 09, 2011 4:23 AM To: arslist@ARSLIST.ORG Subject: Re: caught exception :Unable to get value of the property 'mObj' ** Hi Ravindra, We are using IE 8 and the version of Remedy is 7.6. Thanks and Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamsagar, Ravindra Sent: Friday, December 09, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: caught exception :Unable to get value of the property 'mObj' ** Could you please be bit specific like which IE version and which version of remedy you are using? We are using IE version 8 Onwards for AR 77 (Remedy) and it is working fine as of now. Thanks Ravindra From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Friday, December 09, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: caught exception :Unable to get value of the property 'mObj' ** Hi , I am keep on getting this error message whenever I tried to access the remedy using IE . Please find the attached screenshot for your reference. Now this message is keep on appearing when I am trying to create a new incident also . Please any work around for this error. Thanks and Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA ravi.chandra.ramag...@logica.com | www.logica.com http://www.logica.com/ Logica Pvt Ltd, registered in India (registered number U30007KA1998PTC023830) Registered Office: 124-125, Divyasree Technopolis, Off Airport Road, Bangalore - 560 037 http://www.logica.com/ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.pngimage002.gif
Re: 5 year server sizing
For your mid tiers, I would look at some of the earlier posts on the list but basically, Mid Tier doesn't work properly if you try to use more than 1.4gb of RAM in Java. That may be something to consider when sizing those boxes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing Yes - was reminded of the 32bit 4GB limitation - server group offered us 2003 64bit or 2008sp2. I think we may go 2008sp2 - not sure if it will be real or virtual. Our QA environment is virtual (2003 64 bit) and seems to not have issues. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Erickson, David (INST Aqua Balance) Sent: Friday, December 09, 2011 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing My understanding is outside a couple exceptions (PAE extensions, I believe) 32-bit OS' cannot see more than about 3 GB of RAM. So in your case a RAM upgrade without an OS upgrade would be a waste. I will also say we had a server 2003 setup with 7.6.04 with 4 GB of RAM and it screwed up badly due to running out of RAM while working with CMDB. We moved to server 2008 (64-bit) with 8 GB of RAM and everything is great. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 F 651 225 3375 E david.erick...@ecolab.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 8:23 AM To: arslist@ARSLIST.ORG Subject: 5 year server sizing We are currently running ARS7.1 with older Change Asset applications on two servers (Windows 2003 32bit, Dell 2950 Dual Xeon 3Ghz, 4GB RAM) We are planning on installing 7.6.04 with ITSM and CMDB. I have requested a memory upgrade - but to do that we need an OS upgrade. Server group wants sizing recommendations for processor power - what will be enough for a 5 year life cycle on the server? We are planning on increasing the RAM to 8GB now Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Data Management Load Tool 7.604p2
From the Data Load Console I am trying to Convert CSV Files for the foundation data. Even the example data files generated by BMC generated run time errors, read-only errors and all shorts of things. Have anyone been able to use the Data Management Load Tool 7.604p2? I am asking about the convert to CSV functionality. Convert the data manually into CSV and import work fine. It is just excel sheet converting ting that got my laptop to spin On the client I am running Windows 7, 64 bits, MS Excel 2007. ~ Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Flashboards - Observations
Environment Information: - ARS 7.5 patch 3 - Midtier 7.5 patch 3 I'm trying to use flashboards to render some data. I have 3 variables (fixed, floating write, floating read) that I am trying to plot using a stacked area chart over a time series (historical data). The data looks fine in a stacked bar chart, but the rendering of the data in a stacked area is inaccurate when the value is zero for one of the variables. Take this stacked bar chart. It shows the following data for the 2 five minute collection times: - 4 for Fixed - 1 for Floating - 0 Floating Read [image: image.png] When I change the chart type to stacked area, I get different results (bear in mind it is using the same data): - 4 for Fixed - 1 for Floating - highlight shows 4 Floating Read, but it should be 0; plot shows 0 floating read tokens [image: image.png] Has anyone else seen the same issue with flashboards? Some other general observations: - In the FB variables, the grouping is limited to only 2 fields (why?) - When grouping by 2 fields, the legend and data rendering in the chart do not break down the sample data according to the second group field; it only uses the first grouping field (i lose the granularity of the data in the chart, which makes it useless). I instead have to create seperate variables that include the qualification (and no grouping) and add each of those variables to the flashboard - If I group by 1 field and only have 1 variable in the flashboard, the legend will break down the data properly. If I have multiple variables, each with 1 field used as a grouping, the chart does not honor the grouping and lumps all the data for that variable into 1 section of the stacked bar chart. - There are some missing features that I would consider 'elementary' or 'basic' features: - group by any number of fields - Min/Max capabilities over a time range or for the chart (series line) - Chart types: scatter plot, others, ... - statistics or data points in chart; ability to control the visibility of - ability to resize chart - ability to change time range (define period) - refresh interval - many others - Uses Flash; Who decided to use flash for every graphical type of output from Remedy? Why would anyone do this? Proprietary browser plugins = platform dependencies at the discretion of the plugin vendor; Proprietary browser plugins = future incompatibility with browsers for the portions of your product that rely on the plugins. Capability-wise, this seems to be the same flashboards product that was available 10 years ago with Flashboards 2.0 when it still had the seperate FB Admin utility, albeit wrapped in a better looking (though, proprietary) wrapping. Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image.pngimage.png
BMC Aeroprise Mobility Suite
Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Aeroprise Mobility Suite
Hi Warren, In the absence of any product specific documentation, the general BMC Virtual Policy applies: Support Policy for Virtualized Platformshttp://www.bmc.com/support/policy-for-virtualized-platforms.html -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, December 09, 2011 9:44 AM To: arslist@ARSLIST.ORG Subject: BMC Aeroprise Mobility Suite ** Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Aeroprise Mobility Suite
We are running on secured VM servers without issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, December 09, 2011 11:44 AM To: arslist@ARSLIST.ORG Subject: BMC Aeroprise Mobility Suite ** Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Aeroprise Mobility Suite
Thanks Tommy, I guess my question was more about if it was supported! David sent me the answer though. I appreciate your help! On Fri, Dec 9, 2011 at 1:50 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** We are running on secured VM servers without issue. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Friday, December 09, 2011 11:44 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC Aeroprise Mobility Suite ** ** ** Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Aeroprise Mobility Suite
Thanks David! On Fri, Dec 9, 2011 at 1:20 PM, Easter, David david_eas...@bmc.com wrote: ** Hi Warren, ** ** In the absence of any product specific documentation, the general BMC Virtual Policy applies: ** ** Support Policy for Virtualized Platformshttp://www.bmc.com/support/policy-for-virtualized-platforms.html ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Friday, December 09, 2011 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC Aeroprise Mobility Suite ** ** ** Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Issue
(ADV: Recommends looking at Kinetic Request if SRM becomes problematic) Generically speaking - I would take off Quantity as a question -- it does not make sense. All questions should be relevant - else -- you are confusing people. I mean - am I supposed to put a number in there? -- Does it auto increment? If I want a domain name - is the quantity the # of machines in the alias ??? Rule #1: Make things as simple as possible, but not any simpler. Also - the new questions you are planning to ask generically -- do ALL forms need these new questions? I don't think you have the luxury of hiding and showing those generics in BMC SRM. If you run into roadblocks -- check out: http://www.kineticdata.com/Products/KineticRequest/index.html (The Wolf of Request Management) (The Wolf - as in Pulp Fiction -- comes in and cleans up a big mess) http://www.youtube.com/watch?v=ANPsHKpti48 -John On Fri, Dec 9, 2011 at 11:33 AM, Veeral Oza veer...@gmail.com wrote: ** Hi All, Need some help to figure out an SRM issue. ARS 7604 SP2 ITSM 7604 SP2 SRM 7604 SP2 As seen in the attached screen shot, the marked red section is the requester details, getting populated from CTM:People. There is a requirement to add few more People attributes in the marked red section. I want to avoid the use of AIFs. The entire submit request screen is a DVF field which is not easy to customize. I would like to know if there is a way to add more attributes in the marked red section and get them populated with CTM:People data of the requester. I also did some research and found that jar files must be modified to achieve this kind of customization. Need to know if there is another way. Regards, Veeral Oza _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 5 year server sizing
I would recommend using the 7.6.00 reference architecture specifications (they provide 3 models based on a small, medium, large deployment) and in my experience so far I would add 15%-20% to the recommended midtier specs for 7.6.04. Just my opinion. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, December 09, 2011 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing For your mid tiers, I would look at some of the earlier posts on the list but basically, Mid Tier doesn't work properly if you try to use more than 1.4gb of RAM in Java. That may be something to consider when sizing those boxes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing Yes - was reminded of the 32bit 4GB limitation - server group offered us 2003 64bit or 2008sp2. I think we may go 2008sp2 - not sure if it will be real or virtual. Our QA environment is virtual (2003 64 bit) and seems to not have issues. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Erickson, David (INST Aqua Balance) Sent: Friday, December 09, 2011 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: 5 year server sizing My understanding is outside a couple exceptions (PAE extensions, I believe) 32-bit OS' cannot see more than about 3 GB of RAM. So in your case a RAM upgrade without an OS upgrade would be a waste. I will also say we had a server 2003 setup with 7.6.04 with 4 GB of RAM and it screwed up badly due to running out of RAM while working with CMDB. We moved to server 2008 (64-bit) with 8 GB of RAM and everything is great. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 F 651 225 3375 E david.erick...@ecolab.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bennett, Craig Sent: Friday, December 09, 2011 8:23 AM To: arslist@ARSLIST.ORG Subject: 5 year server sizing We are currently running ARS7.1 with older Change Asset applications on two servers (Windows 2003 32bit, Dell 2950 Dual Xeon 3Ghz, 4GB RAM) We are planning on installing 7.6.04 with ITSM and CMDB. I have requested a memory upgrade - but to do that we need an OS upgrade. Server group wants sizing recommendations for processor power - what will be enough for a 5 year life cycle on the server? We are planning on increasing the RAM to 8GB now Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access
Incident Management - building reports
Hi everyone - Hoping someone can help me out... I am the functional person for our environment, not technical.. I have currently created some requirements for reporting (to a spreadsheet). We have a couple of options for tools. Crystal reporting (out of Remedy), Remedy AR, and BMC Analytics. I am hoping to hear what the best practice and best approach of the 3 options is. My next question is.. If I can find data in a search, to me that means that the data exists in the Database. Would there be any reason that fields would be required to be added to a form or the DB based on the information below. As an old developer (cobol programmer), I would expect that the Total Life Cycle time would not be added, but instead be calculated as the report is run. Any guidance would really be greatly greatly appreciated! The data I am looking to retrieve is the following: (all of which I can pull up in a search except for Total Life Cycle time. My expectation is that this would be a calculated field when running the report) Assignee Group SLM Status - Response SLM status - Resolution Priority Status Incident No Incident Type Summary Submit Dated and Time Release Management: Summary Release number Status Reason Business Unit (Organization) Resolution Method Vendor Ticket Number Vendor First Name, Last Name Resolved Date and Time Closed Date and Time Assigned Date (group) and Time Assigned date (assignee) and Time Resolution Date and Time Re-opened Date and Time Total Transfers (individual) Total Transfers (group) Total Life Cycle of ticket (Assigned group to Resolved) – Calculated ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident Management - building reports
Options in terms of preference (according to my personal opinion): 1. Analytics – allows non-technical users to build reports and extract the data like you indicate below as well as do all your own formatting and editing and build the report without having to understand the DB data model (which is complex in Remedy). You can also build objects to do all your calculations at run time as you indicate. Most user friendly tool. 2. Crystal Reports – allows much of what you could do with Analytics but creating a Crystal report is really more of a development exercise than an ad-hoc reporting capability. In the end you are left with a .rpt file that anyone can run, but only a Crystal developer can change (outside of predefined input parameters you can develop in the report). 3. Remedy AR – this is really just a data extraction method unless you are on the latest AR version with the new reporting capabilities. Even then, it’s intended for quick operational level reporting and data presentation. It’s not meant to be an enterprise level analytics tool like Analytics. Hope this helps. Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall Sent: Friday, December 09, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Incident Management - building reports ** Hi everyone - Hoping someone can help me out... I am the functional person for our environment, not technical.. I have currently created some requirements for reporting (to a spreadsheet). We have a couple of options for tools. Crystal reporting (out of Remedy), Remedy AR, and BMC Analytics. I am hoping to hear what the best practice and best approach of the 3 options is. My next question is.. If I can find data in a search, to me that means that the data exists in the Database. Would there be any reason that fields would be required to be added to a form or the DB based on the information below. As an old developer (cobol programmer), I would expect that the Total Life Cycle time would not be added, but instead be calculated as the report is run. Any guidance would really be greatly greatly appreciated! The data I am looking to retrieve is the following: (all of which I can pull up in a search except for Total Life Cycle time. My expectation is that this would be a calculated field when running the report) Assignee Group SLM Status - Response SLM status - Resolution Priority Status Incident No Incident Type Summary Submit Dated and Time Release Management: Summary Release number Status Reason Business Unit (Organization) Resolution Method Vendor Ticket Number Vendor First Name, Last Name Resolved Date and Time Closed Date and Time Assigned Date (group) and Time Assigned date (assignee) and Time Resolution Date and Time Re-opened Date and Time Total Transfers (individual) Total Transfers (group) Total Life Cycle of ticket (Assigned group to Resolved) – Calculated ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident Management - building reports
We use Microsoft SQL Reporting Services (SSRS) for our analytical needs; obviously we have a SQL Server DB. We added a SQL snapshot for reporting purposes of the live ARSystem DB to make sure we were only hitting the live db for reporting purposes when absolutely necessary, e.g. when needing to report on open incs, pbi's , changes, etc... For us this was the most cost efficient way to have real time reports available for a mass audience (hundreds of report users) and give the user the flexibility in exporting the data (pdf, excel, web archive, etc) and/or subscribing to reports to be delivered in email or on a file share. For us ramping up report development on SSRS also had the fastest turn around. Licensing of BMC analytics was unfortunately cost prohibitive for a mass audience, although we did like the interface and web designer aspects of the application. Downside of using SSRS was the learning curve to understand the database schema. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall Sent: Friday, December 09, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Incident Management - building reports Hi everyone - Hoping someone can help me out... I am the functional person for our environment, not technical.. I have currently created some requirements for reporting (to a spreadsheet). We have a couple of options for tools. Crystal reporting (out of Remedy), Remedy AR, and BMC Analytics. I am hoping to hear what the best practice and best approach of the 3 options is. My next question is.. If I can find data in a search, to me that means that the data exists in the Database. Would there be any reason that fields would be required to be added to a form or the DB based on the information below. As an old developer (cobol programmer), I would expect that the Total Life Cycle time would not be added, but instead be calculated as the report is run. Any guidance would really be greatly greatly appreciated! The data I am looking to retrieve is the following: (all of which I can pull up in a search except for Total Life Cycle time. My expectation is that this would be a calculated field when running the report) Assignee Group SLM Status - Response SLM status - Resolution Priority Status Incident No Incident Type Summary Submit Dated and Time Release Management: Summary Release number Status Reason Business Unit (Organization) Resolution Method Vendor Ticket Number Vendor First Name, Last Name Resolved Date and Time Closed Date and Time Assigned Date (group) and Time Assigned date (assignee) and Time Resolution Date and Time Re-opened Date and Time Total Transfers (individual) Total Transfers (group) Total Life Cycle of ticket (Assigned group to Resolved) - Calculated ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Analytics
Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics
Rapid Technologies has BA training classes. Rick On Dec 9, 2011 4:58 PM, Christine Milton Hall christine_milton_h...@pepperidgefarm.com wrote: ** Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics
Christine, Analytics really isn't a Remedy module. It's basically a custom universe created by BMC based on the Remedy data model on the Business Objects platform. So I think the training that would be helpful is to first understand how Remedy data is structured within the DB. For example, knowing that Remedy Forms are views within the DB etc... Second, if you needed training on using Business Objects, I'm sure there are classes out there that will help you get an understanding of how to use Business Objects both from a Universe Designer perspective and also the end user InfoView perspective. This will assist in helping you then take that Remedy DB knowledge and work with the ITSM Universe within Analytics to customize or just use it. Business Objects is owned by SAP so perhaps they have specific training on the Designer and Infoview that is independent of what the universe actually is. Hope that makes sense. :) -Tauf From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall Sent: Friday, December 09, 2011 4:58 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics ** Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics
Ehh, I like Rick's answer better. I just babbled on for no reason :P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 09, 2011 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics ** Rapid Technologies has BA training classes. Rick On Dec 9, 2011 4:58 PM, Christine Milton Hall christine_milton_h...@pepperidgefarm.com wrote: ** Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: capture midtier qualification to be used to create a URL with mode=searchqual=?
Not sure if this helps. Examples below - these are for SSRS report links but you can use the same approach with some changes to the syntax and criteria for the qual line reference. I'm sure you could use same approach on a field and use workflow to auto build the qual line. FYI - important to use field IDs and not labels when using qual=... due to bug when field contains special characters. Incident = =http://midtier server/arsys/forms/AR Server/HPD%3AHelp+Desk/Best+Practice+View/?qual='100161'=%22 Fields!Incident_Number.Value %22 Problem = =http://mid tier server/arsys/forms/AR Server /PBM%3AProblem+Investigation/Default+User+View/?qual='100232'=%22 Fields!Problem_Investigation_ID.Value %22 Change Request = http://midtier server/arsys/forms/AR Server/CHG%3AInfrastructure+Change/?qual='100182'=%22 Fields!Infrastructure_Change_ID.Value %22 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Friday, December 09, 2011 4:32 PM To: arslist@ARSLIST.ORG Subject: capture midtier qualification to be used to create a URL with mode=searchqual=? I added a display-only field to the bottom of one of our forms that just lets you see, click, and/or copy the URL to the current request. An AL just sets a field to https:///arsys/servlet/ViewFormServlet?form=; + $SCHEMA$) + server=) + $SERVER$) + eid=) + $Request ID$ and the field has a display type of Show URL. This makes it very easy to share a request with someone over email, IM, etc. Now I am wondering about the same thing but for queries. If I perform a web query by making some selections using the form or in combination with the advanced query toolbar and then clicking search, is there a way to capture that qualification into a field to be used in a URL that includes the mode=searchqual=query here? This would be tremendously useful. I find myself often manually constructing these URLs to include in emails, etc. It's very tedious and error-prone. Any other suggestions are welcome. Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics
Just read the manuals::: Sent from my iPhone On Dec 9, 2011, at 17:00, Rick Cook remedyr...@gmail.com wrote: ** Rapid Technologies has BA training classes. Rick On Dec 9, 2011 4:58 PM, Christine Milton Hall christine_milton_h...@pepperidgefarm.com wrote: ** Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Data Management Load Tool 7.604p2
Terje, I am currently using the Data Management tool 7.6.04 p2 for uploading data, i had some problems initially using the 'Convert CSV' option, strange as it seems, data was not converting into csv files if the source excel file was in a folder (D drive) other than the data management install dir/spreadsheets folder which is in C drive. However, once i moved the source excel files into this folder, files were converted to csv successfully. This is on Win 2008 server. Not sure if i had missed something. Apart from this, there were few errors related to macros on excel which had to be enabled. Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
