Locals/Localization

[Scott Hallenger]

This is pretty much the same question that I asked a week ago, but this time I 
am coming at it from a localization stand point.
Example:
I have a help desk in Spain and I have already upload their prod an op-cats in 
Spanish under the local for Spain and Spain tenant. Then Spain creates a ticket 
and transfers it to the USA help desk, which has it's prod and op-cats uploaded 
in the English local and tenant. Shouldn't the prod and op-cats display in 
English when the ticket is viewed in the USA? I can't be the only person to 
ever ask this.

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Re: Can Remedy ITSM 7.6 workflow handle Powershell API calls?

[Pierson, Shawn]

We currently use PowerShell scripts tied to Tasks on Change Requests, which are 
submitted through SRM forms.  The only human intervention is that someone fills 
out the SRM form, and someone else approves it.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Estrada
Sent: Tuesday, April 28, 2015 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Can Remedy ITSM 7.6 workflow handle Powershell API calls?

Hi, 

We have a mission to reduce ServiceDesk tickets.  We found 35% of tickets 
created were for user accounts and permissions.  One of the options is to use 
Powershell API calls to create and resolve SD tickets.  So a ticket will be 
created when user submits a request, and the work will be done systematically 
without human intervention.   

We are currently on: ARSystem 7.6.04 SP4, ITSM 7.6

Thanks,
~Mary

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Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: How to - Remove all Overlays from a Form

[Rick Phillips]

Great discussion, Doug!

tks,

rp

On 4/28/2015 10:45 AM, Mueller, Doug wrote:

**

Everyone,

I thought I would share a few thoughts….

We do listen to requests and feedback and often react to it. However, 
sometimes things are not as simple as they seem…


Let’s take this case as an example.  You can have three types of 
things that you are looking at when in Best Practice mode:


1)An unaltered definition that is just being read through from the 
base – no delete is possible here


2)An overlaid definition that is present in base – delete of the 
overlay is possible but not of the base definition


3)A custom object that does not exist in base – delete here deletes 
the object


All of the focus of the thread has been on the wording of the Delete 
operation and should it be called Delete Overlay.


I actually think that the concept is a good one.  However, be aware 
that there really needs to be three states for the menu choice:


1)It is disabled as it is not possible

2)Delete Overlayto emphasize you are only deleting the overlay and 
not the object


3)Delete to emphasize it is a custom object and you are REALLY 
deleting the object not an overly


Then, let’s look at the next topic – I believe you can multi-select 
items and then pick Delete….  What should the menu choice be if you 
select three items, one of each of the above categories, and then 
select Delete?  Should it be disabled because one is just a read 
through?  Should it say Delete Overlay because one is an overlay?  
Should it say Delete because one is a custom object?  More complexity… 
Does it say Delete and Delete Overlay?  Do we remove the multi-select 
(of if it is not there, never add it)?


I am not objecting to the request and in fact think there is value in 
the request, but just be aware that there is sometimes more to the 
issue than it may at first seem.


Now, there are icons that indicate if something is an overlay, a 
custom object, or a base object bleeding through so you can tell which 
is which – but does it need to be more?


And, about the not being in base mode discussion….

I would agree and argue that you should not be in base mode.

In fact, I would go so far as to suggest that you should have most – 
all the day to day Admin logins and any special access Admin user – 
LOCKED to the overlay layer.  Check the documentation, it allows you 
to lock an Admin into a specific layer.  They can go into the other 
layer (well, this depends on version, current versions let you in read 
only to other layers, but older versions blocked them entirely) but no 
change is possible. Doing this guarantees that there are no mistakes 
and that no one is accidentally in the wrong mode and making changes.  
(and yes, BMC should lock our Admins to base to prevent accidentally 
creating custom objects in the overlay layer)


You always have some super Admin who is not locked to Base in case you 
do need to go into that layer.  They could also change the rights of 
an Admin to remove the restriction locking them to Best Practice – 
there is logic that doesn’t allow an Admin locked to a layer to change 
the permissions to override that lock.


Note that you can use this same ability to also lock an Admin to an 
undefined layer so that they can make no structure changes at all but 
can access data.  This is good for a data access but read only 
definition Admin or for Admins used for integrations that only do data 
so that they cannot be used to change structures regardless of what 
calls are made.


So, we have deviated from the original topic a bit.

I just wanted to note that not having action taken is not always a 
sign of disagreement or of ignoring.  Sometimes the problem is simply 
more complex than it seems nad more work needs to be done to make a 
decision.  Then, there is the entire balancing of requests to pick the 
ones that make the most difference.  Please keep the ideas and 
requests coming as without them being shared, there is almost 0 chance 
of them being done as we don’t know about them.


Doug Mueller

*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza

*Sent:* Monday, April 27, 2015 6:02 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to - Remove all Overlays from a Form

**

Despite being comfortable with the labels personally, I do think there 
is a point to all this.


But until that becomes a reality, just know that when you are in the 
best practice mode, the deletion of base objects is not allowed by the 
tool. So there is nothing to fear there.


It’s only when you switch the mode to Base Development that you risk 
loosing stuff.


As a practice, YOU SHOULD NEVER be in the Base Development mode if you 
are using ITSM or any of the OTB Remedy applications. It offers you no 
benefit at all to be in the Base Development mode, UNLESS you are on 
one of the following exceptional cases:


1)Fixing a bug in the base object with BMC Remedy Support recomme

Re: How to - Remove all Overlays from a Form

[Andrew Hicox]

The easiest and least ambiguous solution, in my mind,  is to have
dev-studio behave exactly like migrator does.

Treat the overlay and the original form as separate objects ...

In fact, if you import a form with an overlay, you'll see that in some ways
it already does. You'll see the form and form__o (the overlay) as separate
objects.

This would be perfect! There's no need to hide things from me ... I'll know
darn well what I'm deleting if you just show it to me in an obvious way,
'eh?

Andy
On Apr 28, 2015 12:45 PM, "Mueller, Doug"  wrote:

> **
>
> Everyone,
>
>
>
> I thought I would share a few thoughts….
>
>
>
> We do listen to requests and feedback and often react to it.  However,
> sometimes things are not as simple as they seem…
>
>
>
> Let’s take this case as an example.  You can have three types of things
> that you are looking at when in Best Practice mode:
>
>
>
> 1)  An unaltered definition that is just being read through from the
> base – no delete is possible here
>
> 2)  An overlaid definition that is present in base – delete of the
> overlay is possible but not of the base definition
>
> 3)  A custom object that does not exist in base – delete here deletes
> the object
>
>
>
> All of the focus of the thread has been on the wording of the Delete
> operation and should it be called Delete Overlay.
>
>
>
> I actually think that the concept is a good one.  However, be aware that
> there really needs to be three states for the menu choice:
>
>
>
> 1)  It is disabled as it is not possible
>
> 2)  Delete Overlayto emphasize you are only deleting the overlay
> and not the object
>
> 3)  Deleteto emphasize it is a custom object and you are REALLY
> deleting the object not an overly
>
>
>
> Then, let’s look at the next topic – I believe you can multi-select items
> and then pick Delete….  What should the menu choice be if you select three
> items, one of each of the above categories, and then select Delete?  Should
> it be disabled because one is just a read through?  Should it say Delete
> Overlay because one is an overlay?  Should it say Delete because one is a
> custom object?  More complexity…  Does it say Delete and Delete Overlay?
> Do we remove the multi-select (of if it is not there, never add it)?
>
>
>
> I am not objecting to the request and in fact think there is value in the
> request, but just be aware that there is sometimes more to the issue than
> it may at first seem.
>
>
>
>
>
> Now, there are icons that indicate if something is an overlay, a custom
> object, or a base object bleeding through so you can tell which is which –
> but does it need to be more?
>
>
>
>
>
> And, about the not being in base mode discussion….
>
>
>
> I would agree and argue that you should not be in base mode.
>
>
>
> In fact, I would go so far as to suggest that you should have most – all
> the day to day Admin logins and any special access Admin user – LOCKED to
> the overlay layer.  Check the documentation, it allows you to lock an Admin
> into a specific layer.  They can go into the other layer (well, this
> depends on version, current versions let you in read only to other layers,
> but older versions blocked them entirely) but no change is possible. Doing
> this guarantees that there are no mistakes and that no one is accidentally
> in the wrong mode and making changes.  (and yes, BMC should lock our Admins
> to base to prevent accidentally creating custom objects in the overlay
> layer)
>
>
>
> You always have some super Admin who is not locked to Base in case you do
> need to go into that layer.  They could also change the rights of an Admin
> to remove the restriction locking them to Best Practice – there is logic
> that doesn’t allow an Admin locked to a layer to change the permissions to
> override that lock.
>
>
>
>
>
> Note that you can use this same ability to also lock an Admin to an
> undefined layer so that they can make no structure changes at all but can
> access data.  This is good for a data access but read only definition Admin
> or for Admins used for integrations that only do data so that they cannot
> be used to change structures regardless of what calls are made.
>
>
>
> So, we have deviated from the original topic a bit.
>
>
>
>
>
> I just wanted to note that not having action taken is not always a sign of
> disagreement or of ignoring.  Sometimes the problem is simply more complex
> than it seems nad more work needs to be done to make a decision.  Then,
> there is the entire balancing of requests to pick the ones that make the
> most difference.  Please keep the ideas and requests coming as without them
> being shared, there is almost 0 chance of them being done as we don’t know
> about them.
>
>
>
> Doug Mueller
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
> *Sent:* Monday, April 27, 2015 6:02 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to - Remove all Overlays f

Can Remedy ITSM 7.6 workflow handle Powershell API calls?

[Mary Estrada]

Hi, 

We have a mission to reduce ServiceDesk tickets.  We found 35% of tickets 
created were for user accounts and permissions.  One of the options is to use 
Powershell API calls to create and resolve SD tickets.  So a ticket will be 
created when user submits a request, and the work will be done systematically 
without human intervention.   

We are currently on: ARSystem 7.6.04 SP4, ITSM 7.6

Thanks,
~Mary

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Re: How to - Remove all Overlays from a Form

[Mueller, Doug]

Everyone,

I thought I would share a few thoughts

We do listen to requests and feedback and often react to it.  However, 
sometimes things are not as simple as they seem...

Let's take this case as an example.  You can have three types of things that 
you are looking at when in Best Practice mode:


1)  An unaltered definition that is just being read through from the base - 
no delete is possible here

2)  An overlaid definition that is present in base - delete of the overlay 
is possible but not of the base definition

3)  A custom object that does not exist in base - delete here deletes the 
object

All of the focus of the thread has been on the wording of the Delete operation 
and should it be called Delete Overlay.

I actually think that the concept is a good one.  However, be aware that there 
really needs to be three states for the menu choice:


1)  It is disabled as it is not possible

2)  Delete Overlayto emphasize you are only deleting the overlay and 
not the object

3)  Deleteto emphasize it is a custom object and you are REALLY 
deleting the object not an overly

Then, let's look at the next topic - I believe you can multi-select items and 
then pick Delete  What should the menu choice be if you select three items, 
one of each of the above categories, and then select Delete?  Should it be 
disabled because one is just a read through?  Should it say Delete Overlay 
because one is an overlay?  Should it say Delete because one is a custom 
object?  More complexity...  Does it say Delete and Delete Overlay?  Do we 
remove the multi-select (of if it is not there, never add it)?

I am not objecting to the request and in fact think there is value in the 
request, but just be aware that there is sometimes more to the issue than it 
may at first seem.


Now, there are icons that indicate if something is an overlay, a custom object, 
or a base object bleeding through so you can tell which is which - but does it 
need to be more?


And, about the not being in base mode discussion

I would agree and argue that you should not be in base mode.

In fact, I would go so far as to suggest that you should have most - all the 
day to day Admin logins and any special access Admin user - LOCKED to the 
overlay layer.  Check the documentation, it allows you to lock an Admin into a 
specific layer.  They can go into the other layer (well, this depends on 
version, current versions let you in read only to other layers, but older 
versions blocked them entirely) but no change is possible. Doing this 
guarantees that there are no mistakes and that no one is accidentally in the 
wrong mode and making changes.  (and yes, BMC should lock our Admins to base to 
prevent accidentally creating custom objects in the overlay layer)

You always have some super Admin who is not locked to Base in case you do need 
to go into that layer.  They could also change the rights of an Admin to remove 
the restriction locking them to Best Practice - there is logic that doesn't 
allow an Admin locked to a layer to change the permissions to override that 
lock.


Note that you can use this same ability to also lock an Admin to an undefined 
layer so that they can make no structure changes at all but can access data.  
This is good for a data access but read only definition Admin or for Admins 
used for integrations that only do data so that they cannot be used to change 
structures regardless of what calls are made.

So, we have deviated from the original topic a bit.


I just wanted to note that not having action taken is not always a sign of 
disagreement or of ignoring.  Sometimes the problem is simply more complex than 
it seems nad more work needs to be done to make a decision.  Then, there is the 
entire balancing of requests to pick the ones that make the most difference.  
Please keep the ideas and requests coming as without them being shared, there 
is almost 0 chance of them being done as we don't know about them.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, April 27, 2015 6:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Despite being comfortable with the labels personally, I do think there is a 
point to all this.



But until that becomes a reality, just know that when you are in the best 
practice mode, the deletion of base objects is not allowed by the tool. So 
there is nothing to fear there.



It's only when you switch the mode to Base Development that you risk loosing 
stuff.



As a practice, YOU SHOULD NEVER be in the Base Development mode if you are 
using ITSM or any of the OTB Remedy applications. It offers you no benefit at 
all to be in the Base Development mode, UNLESS you are on one of the following 
exceptional cases:

1)   Fixing a bug in the base object with BMC Remedy Support recommending 
that fix. So if you do not want to unneces

Re: Remedy Upgrade

[James Smith]

Hi,

Thanks for your response. I am trying to upgrade from 7.6.04 to 8.1 no patch. I 
tried 2 times on production server but it failed every time. On Dev server it 
was successful as it was only one server.

On server group, I installed ARS on Admin server but on secondary server it is 
failing. 

Am I missing anything? Can you share any installation document in server group. 
I have plans to install it again this weekend. I will loose the project if I 
fail.

Please help me.

James

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Re: Import Upgrade

[Rick Cook]

I'm just amazed that you were able to install 8.1.2. I had so many
installer issues I gave up.

Rick
On Apr 28, 2015 8:53 AM, "Koyb P. Liabt"  wrote:

> **
> Hi,
>
> We have a new ITSM 8.1.2 environment.  When I import custom forms from
> 7.0.3 into 8.1.2, I receive a SQL error:  ORA 04063, and view ARADMIN.T1232
> is missing.
> Does anyone know what causes this error.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Crystal Server 2011 install

[Carina Burns]

Hello Again!

The last piece of my upgrade is about to drop into place.  I finally have a 
copy of Crystal Server 2011 to install.  It would have been great to get it 
BEFORE I did the ARS midtier install but that wasn't possible.  I have cloned 
the production ARS server VM as it currently exists to make a development 
environment.

We're running WinSvr 2012R2, ARS 8.1.2 and TomCat 7.0.53 (installed with the 
midtier).

Support has advised me that after the Crystal install is completed, I'll need 
to run the midtier install again but as an upgrade.  Does anyone have 
experience with this?  Are there any pitfalls I should be aware of?  

I am assuming that I would do the "custom" install for Crystal Svr 11 to pick 
the components I need.  According to the SAP doc; I can skip the web tier 
install and only install the java web application.  However, the TomCat version 
bundled with Crystal is 6.0.   ARS midtier installs the 7.0.53 version.  For 
those of you running Crystal Rpts 11, does TomCat 7.0 work?

Looking at the other components listed in the SAP doc , is there a reason to 
install the auditing data service, the version control service, and/or the Web 
Application Container service?

Lastly; what Remedy docs did you find useful for installing/configuring things?

Cheers!
Carina

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Re: unsubscribe

[Shellman, David]

Well in my case, that subscribe email is so old that I have no idea where it is.

And I never remember my password for the website (http://arslist.org/).  
Actually never created a password, so I need to use the Remember password link 
at the login to set my password so I can unsubscribe or change my email address.

Thanks for the reminded.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, April 28, 2015 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

**
trueneither did youshould either of us point her to the web address 
(http://arslist.org/) to do the unsubscribe?  Or...point her to her subscribe 
email that details how to unsubscribe?

On Tue, Apr 28, 2015 at 9:56 AM, Shellman, David 
mailto:dave.shell...@te.com>> wrote:
**
But you didn’t give Julie the clue on how to properly unsubscribe.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Tuesday, April 28, 2015 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

**
wow...haven't had one of those in awhile

On Tue, Apr 28, 2015 at 9:48 AM, Julie Kanakanui 
mailto:jlkan...@uncg.edu>> wrote:
**

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: unsubscribe

[LJ LongWing]

trueneither did youshould either of us point her to the web address
(http://arslist.org/) to do the unsubscribe?  Or...point her to her
subscribe email that details how to unsubscribe?

On Tue, Apr 28, 2015 at 9:56 AM, Shellman, David 
wrote:

> **
>
> But you didn’t give Julie the clue on how to properly unsubscribe.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Tuesday, April 28, 2015 11:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: unsubscribe
>
>
>
> **
>
> wow...haven't had one of those in awhile
>
>
>
> On Tue, Apr 28, 2015 at 9:48 AM, Julie Kanakanui 
> wrote:
>
> **
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Metadata table name change between 7.6.04 to 8.x...

[Joe D'Souza]

I had a similar guess along somewhat the same lines - mine being that if you
wanted to write a simple query to pick up just the meta data tables, they
did not perhaps want any metadata tables to begin with T, H and B.. but then
the reason I have might not necessarily be the right reason as there is a
metadata table HGCONTROL which should have been also renamed if that was the
reason.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, April 28, 2015 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Metadata table name change between 7.6.04 to 8.x...

 

** 

if I had to guess...and this would be a total guess, I would assume that
'task' was too 'generic' of a name, with potential conflicts...so, someone
decided to add an 'ar' to the  beginning to ensure that it was unique?

 

On Tue, Apr 28, 2015 at 7:43 AM, Joe D'Souza  wrote:

** 

I see at least 3 metadata tables whose names have been changed from what it
used to be until 7.6.04 and what it is on 8.x (specifically 8.1.2 where I am
running these comparisons).

 


Table name in 7.6.03

Table name in 8.1.2


TASK

ARTASK


TASK_CHECKPOINT

ARTASK_CHECKPOINT


TASK_CHECKPOINT_OBJ

ARTASK_CHECKPOINT_OBJ

 

Any idea what was the reason behind this name change?

 

I do not or am not facing a problem really as a result of this - I was just
on the process of "inventorying" all the tables in the ARSYSTEM tablespace
on a system I am currently working on for the purpose of designing a custom
backup script and noticed this name change when comparing a 7.6.04 system
with a 8.1.2 system.

 

 

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: unsubscribe

[Shellman, David]

But you didn’t give Julie the clue on how to properly unsubscribe.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, April 28, 2015 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

**
wow...haven't had one of those in awhile

On Tue, Apr 28, 2015 at 9:48 AM, Julie Kanakanui 
mailto:jlkan...@uncg.edu>> wrote:
**

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Import Upgrade

[LJ LongWing]

Your best bet is to turn on SQL Logging at the time of the import and see
what command is being attempted, and failing.

On Tue, Apr 28, 2015 at 9:52 AM, Koyb P. Liabt  wrote:

> **
> Hi,
>
> We have a new ITSM 8.1.2 environment.  When I import custom forms from
> 7.0.3 into 8.1.2, I receive a SQL error:  ORA 04063, and view ARADMIN.T1232
> is missing.
> Does anyone know what causes this error.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: unsubscribe

[LJ LongWing]

wow...haven't had one of those in awhile

On Tue, Apr 28, 2015 at 9:48 AM, Julie Kanakanui  wrote:

> **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Import Upgrade

[Koyb P. Liabt]

Hi,
 
We have a new ITSM 8.1.2 environment.  When I import custom forms from  
7.0.3 into 8.1.2, I receive a SQL error:  ORA 04063, and view  ARADMIN.T1232 is 
missing.
Does anyone know what causes this error.  

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unsubscribe

[Julie Kanakanui]

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Re: Metadata table name change between 7.6.04 to 8.x...

[LJ LongWing]

if I had to guess...and this would be a total guess, I would assume that
'task' was too 'generic' of a name, with potential conflicts...so, someone
decided to add an 'ar' to the  beginning to ensure that it was unique?

On Tue, Apr 28, 2015 at 7:43 AM, Joe D'Souza  wrote:

> **
>
> I see at least 3 metadata tables whose names have been changed from what
> it used to be until 7.6.04 and what it is on 8.x (specifically 8.1.2 where
> I am running these comparisons).
>
>
>
> *Table name in 7.6.03*
>
> *Table name in 8.1.2*
>
> TASK
>
> ARTASK
>
> TASK_CHECKPOINT
>
> ARTASK_CHECKPOINT
>
> TASK_CHECKPOINT_OBJ
>
> ARTASK_CHECKPOINT_OBJ
>
>
>
> Any idea what was the reason behind this name change?
>
>
>
> I do not or am not facing a problem really as a result of this – I was
> just on the process of “inventorying” all the tables in the ARSYSTEM
> tablespace on a system I am currently working on for the purpose of
> designing a custom backup script and noticed this name change when
> comparing a 7.6.04 system with a 8.1.2 system.
>
>
>
>
>
>
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Metadata table name change between 7.6.04 to 8.x...

[Joe D'Souza]

I see at least 3 metadata tables whose names have been changed from what it
used to be until 7.6.04 and what it is on 8.x (specifically 8.1.2 where I am
running these comparisons).

 


Table name in 7.6.03

Table name in 8.1.2


TASK

ARTASK


TASK_CHECKPOINT

ARTASK_CHECKPOINT


TASK_CHECKPOINT_OBJ

ARTASK_CHECKPOINT_OBJ

 

Any idea what was the reason behind this name change?

 

I do not or am not facing a problem really as a result of this - I was just
on the process of "inventorying" all the tables in the ARSYSTEM tablespace
on a system I am currently working on for the purpose of designing a custom
backup script and noticed this name change when comparing a 7.6.04 system
with a 8.1.2 system.

 

 

 

Joe


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Re: CTM:Support Group Relationship to AR Group Form

[Jamie]

Thanks for all the input.  We are running 8.1.01 ITSM full suite and the 
problem is that throughout the last 6 years, we've done many renames of support 
groups using the Data Wizard within ITSM.  The Data Wizard successfully updates 
the majority of the ITSM forms, however, it does not update the Group form.  
We've raised this as an issue to BMC, within 7.5 and 7.6.04 versions, but they 
haven't added into the Data Wizard yet.  In the past, we've created a manual 
process that any time we change the support group name or structure, we need to 
manually go into the Group entry and update the Long Group name so that it 
matches; this is the workaround BMC gave us, however I've found that we haven't 
really been following that process :S.  There doesn't seem to be a direct 
functionality issue with this, however the Long Name does play into the 
Visibility Group structure of RKM, and while it does not affect the 
functionality, it is more of a cleanup we would like to correct.

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Rearrange Fields on RKM:HowToTemplate

[Frank Caruso]

Trying to rearrange the order of fields on the RKM:HowToTemplate form. Renamed 
the Technical Notes field to Environment and now want the Environment field to 
be under the Question field. Although the changes are correct in the Developer 
tool the mditier will not show the new order. We have tried everything (I mean 
everything!) to get the midtier to show the new order but nothing works. The 
midtier does show the new Label. I can also make the field width less or more 
and that picks up but not changing the position. 

Sent the DEF file to BMC and then also could not get it to work. I think it has 
something to do with the fact the fields are on a Panel and the Panel uses Flow 
as the Layout Style.

Any thoughts?

Frank Caruso

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Re: Netcool - Remedy integration

[MalviyaSaurabh]

Hi Fred,

Alert Outbound Port is set as 0. Is it problematic?

Regards,
Saurabh



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