Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark mark.gemm...@devoteam.com +34 630 955 455 On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote: We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Popup Broadcast Messages
Don't see my first reply to this on the list so I will repeat... I am afraid it is not freeware as we have programmers to pay, but I am sure we can come to an agreement. Contact me at mgemm...@remsolu.com if you want to get into details. Cheers Mark --- On Mon, 23/3/09, Tony Worthington tony.worthing...@kohls.com wrote: From: Tony Worthington tony.worthing...@kohls.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Monday, 23 March, 2009, 2:57 PM It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM Subject: Re: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast
Re: Popup Broadcast Messages
Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Popup Broadcast Messages
'fraid so... hungry programmers to feed and all that. Still, if it does the job I am sure we can come to an agreement. My business email is mgemm...@remsolu.com and the web is www.remsolu.com. If you are a non-spanish speaker don't bother with the web though ;) Cheers Mark --- On Mon, 23/3/09, Tony Worthington tony.worthing...@kohls.com wrote: From: Tony Worthington tony.worthing...@kohls.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Monday, 23 March, 2009, 2:57 PM It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Sounds interesting. Based on the statement above, I'm guessing this is a proprietary application and not something that is openly available? From: Mark Gemmell markgemm...@yahoo.com To: arslist@ARSLIST.ORG Date: 03/23/2009 04:14 AM Subject: Re: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi While it is true that an active link could be made to poll the server every minute or so, that kind of solution is not generally popular with systems people due to the continuous chatter over the net and in the DB plus the spasmodic behaviour in the client is unpleasant (the interface temporarily freezes when the active link polls). We had this same trouble when building our Telephony intergration suite for Remedy as our customers are now almost all purely using mid tier. Clearly telephony requires much more real-time response so the polling idea was a non-starter (believe me, we tried to make it work). To solve it we built a push technology that allows you to send workflow events to any grouping of users spontanously from the server. These are the same events that active links trigger on. So all you do is push events (just a text string) to an event-send form in the server specifying the users you want to send to. In a few mS the active links in their client trigger. What to do with these events after that is down to you and your creative genius! We demonstrated this (REM Event Drive) in the last BMC User World (Vancuver). It has been licensed to BMC and could well become part of 7.5 in a future release, but if you want it for any current versions of AR we can get you it. Let me know if you are intersted. BTW, it works for the WUT as well as mid tier. Cheers Mark --- On Sat, 21/3/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Popup Broadcast Messages To: arslist@ARSLIST.ORG Date: Saturday, 21 March, 2009, 12:23 AM Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell Joseph_Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need
Re: What's wrong with this configuration
Adding to Fred's comments about IP Names... If I understand your description correctly you have a virtual IP for the AR Server farm called ARS_LoadBalancer with two AR servers in the farm (ARS1 and ARS2 I assume?). The mid tier servers should only know of ARS_LoadBalancer (not the individual AR servers ARS1 and ARS2). These servers should have as their server name (in ar.conf or ar.cfg) ARS_LoadBalancer. I assume you have configured correctly session affinity in the load balancers. Best of luck Mark --- On Thu, 19/2/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: What's wrong with this configuration To: arslist@ARSLIST.ORG Date: Thursday, 19 February, 2009, 4:36 PM Make sure that each ARS Server knows itself by both the local server name and the load balancer nane In the ar.conf (ar.cfg for Windows) add the other names as additional IP-Name entries. Server-Name: ARS1 IP-Name: ARS1.blabla.net IP-Name: ARS_LoadBalancer IP-Name: ARS_LoadBalancer.blabla.net Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marek B. Sent: Thursday, February 19, 2009 5:47 AM To: arslist@ARSLIST.ORG Subject: What's wrong with this configuration Hi, Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers with a separate loadbalancer. AR Server Setting for MT1 are: one entry for ARS1 and one for ARS_LoadBalancer, MT2 the same respectively. The settings for Preference Server, Data VisualizationModule Server, HomePage Server, Authentication Server are set to ARS1 The problem is if we go to the home page via MT_Loadbalancer all the application links are doubled. One link is for ARS1 and the second for ARS_LoadBalancer. If I remove the ARS_LoadBalancer entry from MT1 the page displays fine, but instead of this we got problem with displaying flashboards when entering via loadbalancer. Static mappings of IP addresses for host names are as follows: host file for ARS1: IP_of_MT1 MT1 IP_of_ARS1 ARS_LoadBalancer host file for MT1: IP_of_ARS1 ARS_LoadBalancer Please help me figure out what the correct configuration should be to get rid of the annoying behaviour. regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Issues::Remedy in Load balanced environment
Hi, Taking your questions one at a time: 1. Architecture feasible? Yes, it looks good. Both the server farm and failover options should work. I understand that in each data center there are 4 AR servers in active mode (ie. working as a server group)? It wasn't entirely clear to me from your text. 2. How to detect server failure? I assume you mean one of the servers in the active server farm as the failover detection is quite straight-forward. To detect that each server in the group is alive you should follow Joe DeSouza's advice and use the load balancer's port check mechanism. I am a fan of a simple API call as it is a more complete check, but for simplicity and agility the port check is superior. As an aside, I recall previous versions of AR hanging temporarily when a telnet was launched against the TCP port of the AR server (the RPC protocol stack was intollerant to incomplete transactions). I assume this bug is history and that the load balancer's port check doesn't trip up the RPC protocol! As a further observation I wonder if the status of the servers in the group is held in a form/table on the database... would make sense as part of the AR_System_Server_Group_Operation_Ranking workflow IMHO. Perhaps someone knows the answer? 3. Feeding Admin changes from passive to active? This is not a good idea. Your active database is changing all the time and if you decouple the dataguard syncronizing mechanism (which is at the datebase or file system level) they will diverge. The admin changes you then make in the passive server cannot be applied to the active server at the database level without running huge risks of messing up the whole database. I am not saying it is impossible (admin changes tend to me adding columns, changing workflow objects etc.), just that the chances of it going horribly wrong are considerable and you wouldn't get any support from BMC. Alternatives I have seen work include resyncing at an AR level all changed data in the active server to the passive server with it's admin changes. If the Admin changes and regression tests take say an hour to apply then you need to export and import all changes in the last hour. Then you repeat the operation for the changes in the time it took to do the last export/import cycle. Eventually after a few cycles you will be down to a few changes to a few forms only and with a very short outage window you can get the passive server fully synced. You activate the passive server that has the admin changes and all the data up to date, and off you go! It is not zero-downtime, but it is minimal downtime (perhaps a few minutes) and it is supported by BMC! Complications: Importing data will trigger workflow sensitive to Merge events. You need to review this for all forms that are regularly updated. Tools like Migrator could help here obviously. 4. Stickiness in load balancer? If you followed David's advice you will already have your answer. 5. Experience with F5 LB? Not me. 6. Other critical things? Load balancers for the mid tier servers need to be part of the solution. Mid tier switching to other AR servers requires some care and potentially mutliple LBs. Regularly switch between the active and passive data centers to make sure there the failover works. I have customers that run for two months in one center and then two months in the other. You don't want to do this for the first time when somemthing breaks! Watch out for other single points of failure. You are investing a lot in this so consider redundant network paths to the database etc. too. Cheers Mark --- On Thu, 22/1/09, Easter, David david_eas...@bmc.com wrote: From: Easter, David david_eas...@bmc.com Subject: Re: Issues::Remedy in Load balanced environment To: arslist@ARSLIST.ORG Date: Thursday, 22 January, 2009, 3:46 PM Ankur, A good starting point would be the white paper on using a Load Balancer within an AR System environment: 06-Sep-2007 Using a Hardware Load Balancer with AR System 7.1.00 PDF http://www.bmc.com/supportu/documents/40/92/84092/84092.pdf Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankur Gulati Sent: Thursday, January 22, 2009 6:35 AM To: arslist@ARSLIST.ORG Subject: Issues::Remedy in Load balanced environment ** Hi Listers, I've been assigned a task of developing a load balanced environment for our remedy infrastructure. It has become a headache now since I am
Re: ARS for non Trouble Ticketing applications
Hi, Way back in 2001 I was part of the team that built a big work order management system for Telefonica. It is still in production and processes 30,000 work orders per day, so you *can* think big if you want. These days we build CRM ITIL suites... the usual Remedy sweet spot but with cooler telephony integration. I wouldn't use ARS for just *anything* but there's a whole World of business processes out there waiting to be automated, and doing it in Java is no fun! Best of luck Mark --- On Mon, 17/11/08, Kemes, Lisa [EMAIL PROTECTED] wrote: From: Kemes, Lisa [EMAIL PROTECTED] Subject: Re: ARS for non Trouble Ticketing applications To: arslist@ARSLIST.ORG Date: Monday, 17 November, 2008, 8:00 PM We created a Contract System, Change Control System, Survey System and an On Call System all home grown on ARS 7.0. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Escalation ShovelSnow:HasitSnowed? Qualification: 'Snow Depth' 6 Inches Set Fields: 'Neighbor Kid' = 20 Bucks Runs every morning from November 15th to May 1st at 8:00. Filter ShovelSnow:MoveYouCheapskate! Qualification: 'Neighbor Kid' != $NULL$ Set Fields 'GetOutThere' = $TIMESTAMP$ Push Fields to form Shovel:ClearDrive Jennifer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, November 14, 2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications How did you configure the escalations? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I wrote a Remedy application that made my husband shovel snow back in '03. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I didn't do that one, I believe you or BM did :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Friday, November 14, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Darrell Reading Systems What about pest control, Junior? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 10:51 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Sam, I've written applications that perform the following non-help desk functionality: Vacation tracking approval Knowledge base Report Generator Purchase Request Flow I'm sure there are more, but you can do anything you can think of. Heck, remedy does a lot of their support site web pages using remedy (it's slow though, although getting better). In addition, there are the standard Help Desk, Change Management, Asset Management, etc that all of us have worked with. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ _ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -
Re: Remedy IVR integration via mid-tier
Hi Aniruddha, I have been meaning to answer this mail for a little while... You asked about IVR integration with mid tier. We have done this and have it running in several production systems. Let me know if I can help you with anything. Cheers Mark REM Solutions Madrid Spain Date:Mon, 13 Oct 2008 08:23:33 -0700 From:Vyom Labs - ITSM Support [EMAIL PROTECTED] Subject: Remedy IVR integration via mid-tier ** htmlbodyspan style=3Dfont-family:Verdana; color:#00; font-size:10= pt;Hi,brbrWe want to integrate Remedy with IVR via mid-tier.brRemed= y-IVR integration using user tool is working fine and now we want to achiev= e the same through mid-tier.brbrHas anyone achieved the same earlier?b= rAny help is appreciated.brbrTIA,brAniruddhabr/span/body/html= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
