Re: Support Renewal - developer Plus

[support]

You might want to have a look at ARSmarts (www.arsmarts.com) .
A lot of people find it very useful, and we are adding new 
functionalities at high pace.
Fully functional evaluation copy is available after registration here 
http://www.arsmarts.com/register.htm


Best regards.

Kaïs


*From: *"Tanner, Doug" <mailto:doug.tan...@compass-usa.com>>

*Date: *Thu 20 Aug 2009 14:25:23 GMT+02:00
*To: *arsl...@arslist.org <mailto:arslist@ARSLIST.ORG>
*Subject: **Re: Support Renewal - developer Plus*
*Reply-To: *arsl...@arslist.org <mailto:arslist@ARSLIST.ORG>

Thanks, UWIP was a lot of Fun and hey it forced Remedy to get 
creative with their email engine :)

I have used arutilities in the past and recommend it as well!
Doug
(those of you who remember Room 2524 San Jose RUG - :))

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of rem...@arutilities.com 
<mailto:rem...@arutilities.com>

Sent: Thursday, August 20, 2009 8:20 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: Support Renewal - developer Plus

ARUtilities may be a reasonable option if you do not want to pay high
prices. ARUtilities is pretty cheap compared to some of the others, and
may have a lot of functionality that you could use. In addition,
ARUtilities is updated on a regular basis to offer as much functionality
as possible (a new version is coming soon).

Have a look at http://www.arutilities.com and download a free fully
functional evaluation copy.

Hope this helps.

Les Ganton



UWIP rocked also! :-)

(thanks for the software)

--
Jarl



2009/8/19 Tanner, Doug <mailto:doug.tan...@compass-usa.com>>:

Yeah, ITMasters Rocked!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
Sent: Wednesday, August 19, 2009 3:30 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
Subject: Re: Support Renewal - developer Plus

If you see value in using Remedy Developer Plus, then you may continue
support.

IMHO, the tool is very slow and does not perform all the things that I
was
used to, with IT Masters tool that RDP replaced. So, we did not 
continue

support for RDP.

My 2¢
--
Shyam

"jham36" mailto:jha...@gmail.com>> wrote in message
news:<01c95ad5-0506-4643-adfa-9dbf3c221...@d32g2000yqh.googlegroups.com 
<mailto:01c95ad5-0506-4643-adfa-9dbf3c221...@d32g2000yqh.googlegroups.com>>

It still works with a 7.1 server.  I believe it becomes obsolete with
7.5

James

On Aug 19, 9:33 am, "Sokol, Brian"  wrote:

I just was sent our annual support renewal. One of the items is Remedy
Developer Plus. Is there any reason to pay for this product? Isn't 
this

product discontinued? Should I have it removed?

Thanks,

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494http://www.Scholastic.com<http://www.scholastic.com/>




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_

Re: Workflow Documentation 7.1

[support]

Hi Kathy,

Maybe ARSmarts can do what you want.  If you have not looked at the tool 
yet, just register here (http://www.arsmarts.com/register.htm), and you 
will get access to the trial version.
You might want to increase the Temporary File Maximum Size to 2048 (or 
even more) in the Options/Buffers.


Best regards.

Kaïs

Kathy Morris wrote:

**
Hi All,
 
I am trying to run a tool to document our workflow on our system (AR 
7.1, ITSM) on Windows.  I had been using AR system, but the AL are 
displaying, but the forms are not displaying - is there another free 
tool I can use to document the workflow?



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Answers Are"_ 


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ARSmarts v2.1 : batch definition export, search in XRef, and much more......

[support]

Dear List,

We are pleased to announce the release of version 2.1 of ARSmarts.

The main new functionalities in ARSmarts v2.1 are:

_*Export definitions in batch*_: using the new "batch mode" of ARSmarts 
v2.1, you can create .def files from any number of ARS servers in one 
single operation.  You also have the possibility to use the "batch mode" 
from the command line.  Typically the kind of task that can be run at night.


_*Export Search, Compare and Browser results*_: run a Compare operation, 
or a Search, then export the resulting list to a .def file.


_*Save/reload ARSmarts Search parameters*_: save the parameters of the 
Searches that you often use, and run these Searches in one click.


_*Search Fields XRef*_: run a Search within the workflow objects 
XReferencing selected fields.  This functionality can be used to make an 
ARS application "Submitter Mode: Locked compatible",  to  find the 
workflow that puts a Field (say Status) to a given value, even if there 
are multi-level joins on the Form (cfr CMDB), 


Want to know more?  Register here http://www.arsmarts.com/register.htm 
to get your evaluation copy of ARSmarts 2.1.


Kaïs Albassir
www.arsmarts.com

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[Fwd: ARSmarts v2.1 : batch definition export, search in XRef, and much more......]

[support]

Hi there,

Forgot to mention that we will have a booth at the WWRUG in Las Vegas.  
Don't forget to come and visit us.


Kaïs

 Original Message 
Subject: 	ARSmarts v2.1 : batch definition export, search in XRef, and 
much more..

Date:   Wed, 07 Oct 2009 20:22:18 +0200
From:   support 
To: arslist@ARSLIST.ORG



Dear List,

We are pleased to announce the release of version 2.1 of ARSmarts.

The main new functionalities in ARSmarts v2.1 are:

_*Export definitions in batch*_: using the new "batch mode" of ARSmarts 
v2.1, you can create .def files from any number of ARS servers in one 
single operation.  You also have the possibility to use the "batch mode" 
from the command line.  Typically the kind of task that can be run at night.


_*Export Search, Compare and Browser results*_: run a Compare operation, 
or a Search, then export the resulting list to a .def file.


_*Save/reload ARSmarts Search parameters*_: save the parameters of the 
Searches that you often use, and run these Searches in one click.


_*Search Fields XRef*_: run a Search within the workflow objects 
XReferencing selected fields.  This functionality can be used to make an 
ARS application "Submitter Mode: Locked compatible",  to  find the 
workflow that puts a Field (say Status) to a given value, even if there 
are multi-level joins on the Form (cfr CMDB), 


Want to know more?  Register here http://www.arsmarts.com/register.htm 
to get your evaluation copy of ARSmarts 2.1.


Kaïs Albassir
www.arsmarts.com


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Re: WWRUG: One week to wait !!

[support]

Yess...

And make sure you visit the ARSmarts booth and hear about the specials 
we will offer during WWRUG, for those who can make quick decisions ..
Looking forward to meet you all there in person, and a special thank you 
to those who are investing their evenings, nights and week-ends to make 
this happen.


Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

Susan Palmer wrote:

**
Hi Everyone,
 
I can hardly keep contained, the excitement level is so great  one 
week until WWRUG !!  I hope everyone else is looking forward to 
attending also.  Thanks to Dan, Phil, Joel and Lenny for actually 
making this happen.  We do appreciate the efforts required and I know 
I plan on enjoying every moment, having some new knowledge overload, 
and the opportunity to talk to everyone attending. 
 
See you there ...  (p.s. I'll bet you can still sign up if you haven't!)
 
Susan
 


*Susan Palmer*

Enterprise Remedy Developer and Administrator

*ShopperTrak RCT Corporation*

200 W Monroe St  11th Floor

Chicago, IL  60606

Office  312-529-5325

Cell 312-502-7687

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Thank you for organizing this great WWRUG in Vegas

[support]

Hello List,

Just wanted to say a huge thank you to the whole team who organized this 
tremendous WWRUG09 event in the Hard Rock Hotel in Vegas.

We're already looking forward to next year :-) :-) .

Kaïs
kais.albas...@arsmarts.com

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ARSmarts, free export utility for ITSM7.x

[support]

Dear List,

For those who need to export ITSM 7.x and other large AR System 
applications, we are pleased to let you know that the _ARSmarts Export 
utility is available for free_ with the evaluation version of ARSmarts.
Just register on our website (http://www.arsmarts.com/Register) to gain 
access to the download area.


The ARSmarts Export utility:
- exports definitions from AR System servers _without limitation of 
size_ (ITSM7.x, CMDB, SRM, )
- allows you to run exports at night or in the week-end against all your 
servers.

- is free with the evaluation version of ARSmarts.

Enjoy :-) :-) 

Kaïs
kais.albas...@arsmarts.com


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Re: ARSmarts, free export utility for ITSM7.x

[support]

Hi William,

Where was I? Good question ;-) ;-) 
You are very welcome to stress-test ARSmarts, and to post results.
May I ask you to put me in cc of that mail, as I do not always monitor 
the arslist very closely?


And don't hesitate to mail to support if you have any problem.

Thanks.

Kaïs
kais.albas...@arsmarts.com

William Rentfrow wrote:

**
Where were you about 4 days ago? :)
 
I registered and I'll be stress-testing your app.  I'll post results.
 


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056

 



*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *support

*Sent:* Wednesday, November 18, 2009 1:59 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ARSmarts, free export utility for ITSM7.x

** Dear List,

For those who need to export ITSM 7.x and other large AR System 
applications, we are pleased to let you know that the _ARSmarts Export 
utility is available for free_ with the evaluation version of ARSmarts.
Just register on our website (http://www.arsmarts.com/Register) to 
gain access to the download area.


The ARSmarts Export utility:
- exports definitions from AR System servers _without limitation of 
size_ (ITSM7.x, CMDB, SRM, )
- allows you to run exports at night or in the week-end against all 
your servers.

- is free with the evaluation version of ARSmarts.

Enjoy :-) :-) 

Kaïs
kais.albas...@arsmarts.com

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Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: 
"Where the Answers Are"_ 


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ARSmarts Grapher beta program now open.

[support]

**




Hello List,

The beta program for ARSmarts Grapher is now open.

ARSmarts Grapher produces graphical representations of the
relationships between the Forms of your AR System application
(ITSM,
SRM, custom application, ...).  Click the colored links in a Graph to
drill down in the depth of your workflow, jump from Graph to
Graph to
follow the track, arrange the layout of your Graph to bring
important
aspects to light, ...

Used together with the Navigator and the Documenter, the new ARSmarts
Grapher saves times in development and troubleshooting,
produces
professional documentation, and offers the overview that you were
missing.

Feel like testing it?  Then register to the beta program at
http://www.arsmarts.com/Register



Don't hesitate to contact us at supp...@arsmarts.com.

Kaïs


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

ARSmarts Grapher beta: new build available.

[support]

Hello List,
Hello Testers,

A new build of ARSmarts 2.5 Grapher is available on our website (build 
178).


For those who already registered, the password hasn't changed, they can 
download the new build at : http://www.arsmarts.com/Downloads


For those who have not registered to the beta program yet and wish to do 
so, please go to : http://www.arsmarts.com/Register


Any question or comment, please don't hesitate to mail us.

Enjoy.

Kaïs

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Allowed to delete a Base field in Overlay form?

[Support]

**


  
  
Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a
View of that Form, and I remove a field that is present on the Base
form..

Thanks.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Overlay objects named __o : common knowledge?

[Support]

**


  
  
Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are
wondering if the fact that overlay objects are called objectname__o
is common knowledge, or if none of you was aware of this before
reading this sentence :-) :-) 

Pls let us know if you knew by answering to this email to the list,
or directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs
  

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Allowed to delete a Base field in Overlay form?

[Support]

**


  
  
Which, if I understand correctly, does not make sense, correct?

On 10/11/2011 17:19, Misi Mladoniczky wrote:

  Hi,

I also tried to import a def in bas-mode with one field deleted. This
field was removed in the overlay as well, but the fields ONLY in the
overlay was retained.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


  
Well...

You would expect removing a field form base, to remove the field from the
base form, if you are working in base-development, but still retain it in
the overlay.

I tried this. It was OK to remove it via DevStudio from the Base-form, and
it is removed from both Base and Overlay (with overlaid view)...

I have not done logging, so I do not know if DevStudio updated both the
base and the overlay form.

 Best Regards - Misi, RRR AB, http://rrr.se



  Kais,

As with all situations…a ‘delete’ of a field removes the field from the
table.  Due to the fact that Overlays retain the base structure (at
least,
that’s my understanding)…I wouldn’t expect you to be able to delete the
field…but you should be able to overlay the view and remove the field
from
the view, thus leaving it still ‘existing’, but without being visible to
your users.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:03 AM
To: arslist@ARSLIST.ORG
Subject: Allowed to delete a Base field in Overlay form?



**

Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a View of
that Form, and I remove a field that is present on the Base form..

Thanks.

Kaïs
kais.albas...@arsmarts.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Overlay objects named __o : common knowledge?

[Support]

**


  
  
Well, having two of the top experts of the list knowing about this
does not make it "common knowledge" :-)- :-) ...

We'll see if other people react  Thanks.

Kaïs

On 10/11/2011 17:08, Misi Mladoniczky wrote:

  Hi,

If you look at the ar.h file, you will also find a __c suffix for custom
objects.

I have never been able to spot an __c though, either in def-files or via
the API...

Anyway, if you are working with def-files, you need to take this into
account. For example my RRR|DefBPCU-utility does take this into account
when converting an overlay to base:
https://www.rrr.se/cgi/tools/main?arslist#rrrDefBPCU

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


  
Kais,

When I upgraded to 7.6.4 I remember reading somewhere that yes, the __o
nomenclature is documented  If you export a form with an overlay, you get
the form.def, but inside of it you have two forms form and form__o, both
of
which need to be imported to retain the export.



I would say that it may not be ‘common’ knowledge…but it’s knowledge
available if you choose to read the docs regarding the feature J



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:05 AM
To: arslist@ARSLIST.ORG
Subject: Overlay objects named __o : common knowledge?



**

Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are wondering
if
the fact that overlay objects are called objectname__o is common
knowledge,
or if none of you was aware of this before reading this sentence :-) :-)


Pls let us know if you knew by answering to this email to the list, or
directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Overlay objects named __o : common knowledge?

[Support]

**


  
  
Hello John,

The next version of ARSmarts will support Overlay, and also bring
additional navigation/search/comparison features in relation with
the Overlay.  We are considering different ways to present things,
and using __o is one of the options.  The question is if it would be
clear for everybody.

I think it would be part of the learning curve when starting to use
Overlay .

Kaïs

On 10/11/2011 21:11, John Luthgers wrote:
Hello
  Kaïs,
  
  
  i was digging into this since 7.6.04 has been released to add
  overlay support to ARInside. But I don't know what your question
  tend to exactly.
  
  
  While i know that overlay objects have "__o" added to it, i
  decided to hide this fact in the ARInside workflow documentation
  completely. I think this is to some point API internal
  information. And for future ARS versions which might support more
  than just two worklow layeres we don't know what BMC does with
  this naming convention.
  
  
  Developers who work with overlays for a while will surely sooner
  or later know about this object naming. But most customers are
  still using an odler version. Currently, I wouldn't say its common
  knowledge.
  
  
  John
  
  
  Am 10.11.2011 12:05, schrieb Support:
  
  ** Hello List,


As we are pre-alpha testing the new version of ARSmarts, we are

wondering if the fact that overlay objects are called
/objectname/__o is

common knowledge, or if none of you was aware of this before
reading

this sentence :-) :-) 


Pls let us know if you knew by answering to this email to the
list, or

directly to supp...@arsmarts.com.


Thanks in advance.


Kaïs

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

  
  
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Re: Overlay objects named __o : common knowledge?

[Support]

**


  
  
So everybody who digs a little in the Overlay functionality will
know about the __o naming convention pretty soon.
Thanks Chris.

On 11/11/2011 00:36, strauss wrote:

  The __o syntax was described in the most detail in the Migrator docs, where it tells you how to compare overlay to overlaid objects and vice versa.  Eventually it appeared in the 7.6.04 upgrade docs, which were very short on detail and accuracy initially.  The Developer Studio hides it (the fact that there is an __o form once you overlay the original), while it is VERY obvious in Migrator, and has been since day one.  You will also see all of the __o forms in the arschema table, where they get their own unique schema  ids.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Luthgers
Sent: Thursday, November 10, 2011 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay objects named __o : common knowledge?

Hello Kaïs,

i was digging into this since 7.6.04 has been released to add overlay 
support to ARInside. But I don't know what your question tend to exactly.

While i know that overlay objects have "__o" added to it, i decided to 
hide this fact in the ARInside workflow documentation completely. I 
think this is to some point API internal information. And for future ARS 
versions which might support more than just two worklow layeres we don't 
know what BMC does with this naming convention.

Developers who work with overlays for a while will surely sooner or 
later know about this object naming. But most customers are still using 
an odler version. Currently, I wouldn't say its common knowledge.

John

Am 10.11.2011 12:05, schrieb Support:

  
** Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are
wondering if the fact that overlay objects are called /objectname/__o is
common knowledge, or if none of you was aware of this before reading
this sentence :-) :-) 

Pls let us know if you knew by answering to this email to the list, or
directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

  
  
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Re: POLL: would you like the user tool back (7.6.04)

[Support]

**


  
  
We are currently working on an ARSmarts Data Manager module.  It
will not "replace" the User Tool, but it will offer useful
functionalities:
- presentation of the AR System data in "table" format (meaning the
fields are column, the records are lines)
- access all the fields (even hidden fields, even fields in no View,
...)
- access to all the Forms (even hidden, ...)
- search, create, modify records one by one or in bulk
- connect to multiple servers in one session, copy an paste records
- 

The goal of the ARSmarts Data Manager is to provide to the
"super-users" or to the "managers" of ARSystem applications (ITSM
and other) a way to get to their data quickly and efficiently,
without all the visual bells and whistles.

This tool is currently under development, and a brief demo was given
at the WWRUG11.  We are currently working on it and hope to release
a version in Q2 2012.

Hope this helps.

Kaïs
kais.albas...@arsmarts.com

On 9/01/2012 02:06, Schon, Stuart wrote:
**
  
  
  
  
No
 
But a somewhat equivalent tool for restricted
  use by the administrators/data loaders and testers of w/f
  changes. The mid-tier sucks for debugging. Direct
  navigation is also poor 
 
So many of the forms/functions are still not
  navigatable/accessible via the midtier that I often need
  to revert to the old UT.
 
Stuart Schon

  

  From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fannin
Sent:
Saturday, 7 January 2012 11:56
To:
arslist@ARSLIST.ORG
Subject:
Re: POLL: would you like the user tool back (7.6.04)

 
** YES
  
  
  

  -Original
Message-
From: Dariusz Kuzara 
To: arslist 
Sent: Tue, Jan 3, 2012 11:31 am
Subject: Re: POLL: would you like the user tool back
(7.6.04)
  
** Yes, yes, yes
  
  
  
  
** Curiosity poll: 
  Of those who have tested, or used   7.6.04 ((only))
  please:
  
  Would you like to see the user tool come back?  (don't
  need comments:: just yes or no: OR yes yes yes to show
  your support is allowed.. lol)
  
  yes or no:
  
  
  I am not saying it is going to happen: I am not giving
  any indication it ever will ! I know nothing:: just
  asking.. 
  
  -- 
  Patrick Zandi
  _attend WWRUG12 www.wwrug.com
  ARSlist: "Where the Answers Are"_ 
 

  -- 

Regards, 
Dariusz Kuzara

_attend WWRUG12 www.wwrug.com
  ARSlist: "Where the Answers Are"_ 
  

_attend WWRUG12 www.wwrug.com
  ARSlist: "Where the Answers Are"_
  
  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

  

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Re: DevStudio Tool

[support]

Hi listers

 

Concerning the enhanced search, I suggest you have a look at our tool.

It does all what Jose said about that and even more.

You can download an evaluation version for free from www.arsmarts.com

Additionally, we just started the 2.8 beta version this morning.

ARSmarts 2.8 has full support of overlays.

 

Support

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: vendredi 30 mars 2012 11:15
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Guillaume,

 

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

 

I will explain in detail what I consider essential:

 

ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

 

UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

 

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 

 

ENFORCEMENT OF BEST PRACTICES:

Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

 

WORK WITH FIELDS NOT IN VIEW:

If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

 

ENHANCED SEARCH:

I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

 

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 



 

On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault  wrote:

** 

Jose, 

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation. 
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Thursday, March 29, 2012 8:27 AM


To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** I think that Developer Studio is not as good as it must be. You all talk 
about the great leap made from the admin tool to the developer studio. But 
under my point of view it's is like going from a very bad application to a bad 
application. 

 

Have you seen other developer studios (like the Microsot's one)? There are a 
lot of features missing in the current version that are the basis of other 
development environments like:

 

 - Online debugging

 - Unitary test

 - Graphical blocking of elements (to block some elements and work with others).

 - Enforcement of best practices.

 - Search objects: To answer

ARSmarts 2.8 beta program open

[Support]

Hello List,

With this email, we declare open the beta program for ARSmarts 2.8.  The 
more beta testers participate to the program, the higher the quality of 
the software.  It is also for you an opportunity to let us know what 
functionality you would like to see added in ARSmarts.  So I expect to 
see everybody register :-) :-) 


The principal new feature of this new version of ARSmarts is linked to 
the Overlay.  Using ARSmarts 2.8, you can navigate your Base, Overlay or 
Custom objects all together or separately, search through the different 
types of objects, compare an Overlay with its corresponding Overlaid and 
much, much more .


You can register here: http://www.arsmarts.com/register
You will then receive the password to the download area.
You can then download and install ARSmarts 2.8 (please take the highest 
available build number).
Once you have installed ARSmarts, you can request a license.  As 
participant to the beta program, you will receive a full license, valid 
until May 12th.


Cheers.

Kaïs

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Beta testers welcome for ARSmarts 2.8

[Support]

Hello List,

We have already received very valuable feedback from the participant to 
the ARSmarts 2.8 beta program.  New builds have been produced and made 
available for download on our website.


For those who missed the first announcement, the principal new feature 
of this new version of ARSmarts is linked to the Overlay.  Using 
ARSmarts 2.8, you can navigate your Base, Overlay or Custom objects all 
together or separately, search through the different types of objects, 
compare an Overlay with its corresponding Overlaid and much, much more 
.


You can register here: http://www.arsmarts.com/register
You will then receive the password to the download area.
You can then download and install ARSmarts 2.8 (please take the highest 
available build number).
Once you have installed ARSmarts, you can request a license.  As 
participant to the beta program, you will receive a full license, valid 
until the end of the beta program.


Cheers.

Kaïs

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Menu's open slowly on web (ARS 7.6.4)

[Support]

Hello List,

In our migration from 7.0.1 to 7.6.4, we have an issue with the speed at 
which menu's open (on the web) in 7.6.4.  Indeed, the menu's open really 
slowly, and the Call Center people complain that it adds significant 
time to call registration.


Anybody met this problem already?
Found a solution?

Thanks.

Kaïs

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Re: Menu's open slowly on web (ARS 7.6.4)

[Support]

Thank you.

They were already using the web, so no difference there.
Indexes should be the same in both versions, but we will double-check.

In fact, it is   well how could I explain this  the "deployment" 
of the menu on the screen that takes a long time (1 to 2 seconds).  It 
looks like it is some kind of visual effect that has been put there on 
purpose, and we'd like to turn it off.


I don't know if I'm clear in what I say here 

On 16/04/2012 15:28, Tauf Chowdhury wrote:

Are they noticing the slowness because they are now using the web
instead of the user tool? If that is the case, that is something they
will need to get used to as web responses can be a bit more costly
than the WUT. If not, maybe take a look at the menus to see if any
indexes are different or missing in the new version. Perhaps there
were some fields that were indexed in your old implementation that
were not OOB.

Sent from my iPhone

On Apr 16, 2012, at 9:21 AM, Support  wrote:


Hello List,

In our migration from 7.0.1 to 7.6.4, we have an issue with the speed at
which menu's open (on the web) in 7.6.4.  Indeed, the menu's open really
slowly, and the Call Center people complain that it adds significant
time to call registration.

Anybody met this problem already?
Found a solution?

Thanks.

Kaïs

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ARSmarts beta program: new build available (build 333)

[Support]

Hello List,

Just to let you know that build 333 of ARSmarts is now available from 
our website.


To those who registered to the beta program: you can use the password 
you received to access the download area and get the new build.  The 
testers whose issues have been solved were contacted individually.


To those who did not register yet to our beta program, you can do so 
here : http://www.arsmarts.com/Register


Best regards.

Kaïs
www.arsmarts.com

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Re: Menu's open slowly on web (ARS 7.6.4)

[Support]

Thanks again .  Looks like we will have to find a work around here .

On 16/04/2012 16:47, Tauf Chowdhury wrote:
** 7.6.04 does use a bunch of flash objects on their pages now so it's 
probably slower than 7.0 anyway. Also, if your users are on older 
desktop hardware, the process overhead on the desktop may slow down 
their experience as well. For example, if the help desk user has an 
old p4 with 512mb RAM, the web experience will be affected negatively 
because the browser takes up more memory.


On Mon, Apr 16, 2012 at 10:15 AM, Support <mailto:supp...@arsmarts.com>> wrote:


Thank you.

They were already using the web, so no difference there.
Indexes should be the same in both versions, but we will double-check.

In fact, it is   well how could I explain this  the
"deployment" of the menu on the screen that takes a long time (1
to 2 seconds).  It looks like it is some kind of visual effect
that has been put there on purpose, and we'd like to turn it off.

I don't know if I'm clear in what I say here 


On 16/04/2012 15:28, Tauf Chowdhury wrote:

Are they noticing the slowness because they are now using the web
instead of the user tool? If that is the case, that is
something they
will need to get used to as web responses can be a bit more costly
than the WUT. If not, maybe take a look at the menus to see if any
indexes are different or missing in the new version. Perhaps there
were some fields that were indexed in your old implementation that
were not OOB.

Sent from my iPhone

On Apr 16, 2012, at 9:21 AM, Supportmailto:supp...@arsmarts.com>>  wrote:

Hello List,

In our migration from 7.0.1 to 7.6.4, we have an issue
with the speed at
which menu's open (on the web) in 7.6.4.  Indeed, the
menu's open really
slowly, and the Call Center people complain that it adds
significant
time to call registration.

Anybody met this problem already?
Found a solution?

Thanks.

Kaïs


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--
*Tauf Chowdhury

*
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Re: Menu's open slowly on web (ARS 7.6.4)

[Support]

Yes, mid-tier pre-loaded and uses persistant cache.
I don't know about the hot fixes.  I will ask the person who installed 
the servers.

They are using IE8.

But once again, it is not a general complain about performances.  It is 
especially the opening of menu's 


On 16/04/2012 17:02, strauss wrote:

**

Is it safe to assume that your mid-tiers are fully pre-loaded and 
using persistent cache?  Are they on at least service pack 1 with 
hotfixes, if not sp3?  Mid-tier caching on 7.6.04.x is essential to 
getting decent performance out of it, and several of the releases were 
not up to snuff (and noticeably slower than mid-tier 7.1 had been), 
especially against IE9.  BMC does have a fair amount of new 
documentation on mid-tier configuration and performance tuning that 
will help, but you may have to open an issue with them to get the 
correct hotfixes.


Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Support

*Sent:* Monday, April 16, 2012 9:49 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Menu's open slowly on web (ARS 7.6.4)

**

Thanks again .  Looks like we will have to find a work around here 
.


On 16/04/2012 16:47, Tauf Chowdhury wrote:

** 7.6.04 does use a bunch of flash objects on their pages now so it's 
probably slower than 7.0 anyway. Also, if your users are on older 
desktop hardware, the process overhead on the desktop may slow down 
their experience as well. For example, if the help desk user has an 
old p4 with 512mb RAM, the web experience will be affected negatively 
because the browser takes up more memory.


On Mon, Apr 16, 2012 at 10:15 AM, Support <mailto:supp...@arsmarts.com>> wrote:


Thank you.

They were already using the web, so no difference there.
Indexes should be the same in both versions, but we will double-check.

In fact, it is   well how could I explain this  the 
"deployment" of the menu on the screen that takes a long time (1 to 2 
seconds).  It looks like it is some kind of visual effect that has 
been put there on purpose, and we'd like to turn it off.


I don't know if I'm clear in what I say here 



On 16/04/2012 15:28, Tauf Chowdhury wrote:

Are they noticing the slowness because they are now using the web
instead of the user tool? If that is the case, that is something they
will need to get used to as web responses can be a bit more costly
than the WUT. If not, maybe take a look at the menus to see if any
indexes are different or missing in the new version. Perhaps there
were some fields that were indexed in your old implementation that
were not OOB.

Sent from my iPhone

On Apr 16, 2012, at 9:21 AM, Support<mailto:supp...@arsmarts.com>>  wrote:


Hello List,

In our migration from 7.0.1 to 7.6.4, we have an issue with the speed at
which menu's open (on the web) in 7.6.4.  Indeed, the menu's open really
slowly, and the Call Center people complain that it adds significant
time to call registration.

Anybody met this problem already?
Found a solution?

Thanks.

Kaïs

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*
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the Answers Are"_


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Re: WWRUG12: Only 6 months away!

[Support]

Hi Dan,

Well, first of all, we'd like to thank you and all the folks of the 
WWRUG12 committee for the time you invest in this organization.  We're 
looking forward to this week already :-) :-) 


To those who still hesitate: stop . I mean stop hesitating, and do 
register to WWRUG12.  You'll have a great time, meet plenty of fantastic 
people, attend interesting presentations,  Plus food and drink is 
usually pretty good as well ;-) ;-) .


See you all in San Jose.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

On 16/04/2012 16:27, Daniel Bloom wrote:

**

It seems like WWRUG11 was only last week and we are half way to the 
next one.


The timing is terrific for face to face discussions of ITSM 7.7 and 
futures


Our system is almost ready for the call for papers, and we will be 
asking for submissions


On the topic of ADDM this year as well. You can expect a posting from 
Lenny and Phil soon.


If you are part of HERD [Higher Education Remedy Developers] there 
will be news about that shortly.


Most importantly, the early bird discounted price ends on April 30^th 
. Just 2 weeks to take advantage.


Remember, you have to have registered and paid by then to get the 
lowest price.


Cheers  Daniel

Chair, WWRUG12

www.wwrug12.com  for all the latest news, to 
register, and to book your conference discounted hotel room


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ARSmarts 2.8 beta program: 2 more weeks to go.

[Support]

Hello List,

There are still 2 weeks to go in the ARSmarts 2.8 beta program.  
Remember: the 2.8 version of ARSmarts now takes full advantage of the 
Overlay through all functionalities of ARSmarts (Navigate, Compare, 
Document, Grapher, ...).


You can register here: http://www.arsmarts.com/Register

You will then receive the password to access the download area, and are 
entitled to a full license until the end of the beta program.


Our thanks to the participant who provided very useful feedback 
(regarding bugs and also suggestions for improvement).


I'm looking forward to your registration.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Be a beta tester, compare applications, export definitions (no size limit).

[support]

Hello List,

We are proud to start the beta program for the new version of ARSmarts.  
To join our beta program, you can register here: 
http://www.arsmarts.com/register.htm .  Beta testers receive a free 
license to all the features of ARSmarts, during the duration of the beta 
program.


*_What is ARSmarts_*

ARSmarts is an AR System companion product.  ARSmarts offers powerful 
navigation, cross-refs and search functionalities.  Using ARSmarts, you 
find your way in your workflow like never before.


_*What's new in version 1.4.9 of ARSmarts?*_

_Comparison_

The Compare functionality of ARSmarts allows comparing 2 or more .def 
files.  Comparison results display in an easy-to-read, color coded list.


The Compare functionality offers several ways to choose what objects 
will be compared, using the powerful Search engine of ARSmarts.


The Ignore feature makes it possible to disregard irrelevant information 
(Help Text, Change History, ...) during the comparison.


_Export definitions_

The Export functionality creates .def files from any AR System 
application, *without limitation of size*.


Do not hesitate to send me an email, should you need more information.

Kaïs Albassir
kais.albas...@arsmarts.com
www.arsmarts.com

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Compare applications, export definitions (no size limit).

[support]

As I'm not sure my previous message went through properly, I take the 
liberty to re-send.  My apologies for any inconvenience.


Hello List,

We are proud to start the beta program for the new version of ARSmarts.  
Feel like a tester?  Join our beta program.  Register here: 
http://www.arsmarts.com/register.htm .


*_What is ARSmarts_*

ARSmarts is an AR System companion product.  ARSmarts offers powerful 
navigation, cross-refs and search functionalities.  Using ARSmarts, you 
find your way in your workflow like never before.


_*What's new in version 1.4.9 of ARSmarts?*_

_Comparison_

The Compare functionality of ARSmarts allows comparing 2 or more .def 
files.  Comparison results display in an easy-to-read, color coded list.


The Compare functionality offers several ways to choose what objects 
will be compared, using the powerful Search engine of ARSmarts.


The Ignore feature makes it possible to disregard irrelevant information 
(Help Text, Change History, ...) during the comparison.


_Export definitions_

The Export functionality creates .def files from any AR System 
application, *without limitation of size*.


Do not hesitate to send me an email, should you need more information.

Kaïs Albassir
kais.albas...@arsmarts.com
www.arsmarts.com


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New version of ARSmarts available: COMPARE ARS APPLICATIONS

[support]

Dear List,

A new version of ARSmarts is available on our website.  This version is 
still regarded as a beta, but as most issues are now fixed, it is very 
stable.  It is perhaps for some of you the opportunity to have a look at 
ARSmarts.  Just register here (http://www.arsmarts.com/register.htm), 
and you will receive the necessary instructions.


In a nutshell, ARSmarts main functionalities are:
- works off-line from a .def file.
- navigate your workflow, follow cross references, ... (all places where 
a menu is used, in a glance...)
- search through your workflow (for all objects using $PROCESS$, setting 
the Status to Closed, ...)
- compare .def files (two or more), easy-to-read results in color-coded 
window.

- export large applications (like ITSM7) in just one click.

ARSmarts makes AR System experts work more efficiently.  It also greatly 
improves the quality of their work, as they can be certain to modify 
_all_ the necessary objects.


Don't hesitate to contact me should you require more information.

Kaïs Albassir
kais.albas...@arsmarts.com
www.arsmarts.com
mobile: +32 477 41 22 24

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Re: AR Inside with 7.5

[support]

Hi Greg,

What exactly are you trying to achieve?
I mean, what is your actual goal?
Generate a paper documentation of your application, or something else?

I'm just trying to see if we can help here.
Unfortunately, no experience with AR Inside and AR7.5, but we could help 
in other ways if what you want to achieve can be done with ARSmarts.


Best regards.

Kaïs

Greg Donalson wrote:

Greetings,

We are trying to use AR Inside to document a newly installed 7.5 server.  AR
Inside terminates while writing the Active Links, but no error message or
exit code is given...  Have you experienced any similar issues using AR
Inside to document a 7.5 server?

AR Inside - v2.07.2
Operating System - HP-UX B.11.31
Database - Oracle 10.2.0.4.0 - 64bi
AR Server - 7.5 patch 001

Thanks!

Greg Donalson
Schlumberger

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Re: AR Inside with 7.5

[support]

Dear list,

The Document functionality of ARSmarts is currently in an advanced phase 
of development.  We plan a beta program sometime in May.


The Document feature produces an HTML documentation of AR System 
objects.  It includes the cross-references. It works with cascading 
style sheets to allow users to modify the layout, put their logo in the 
header, ...


ARS7.5 will be supported.
//
The Document feature will be available from a number of places within 
ARSmarts.  You will have the possibility to document selected AR System 
objects, obviously.  You will also have the possibility to document the 
result of Search operations, the result of Compare operations, .


We'll post a call for beta testers on the list when the beta program starts.

Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com


LJ Longwing wrote:

**
I specifically asked him for the source, and he refused to give it for 
reasons not explained to me...he would apparently rather the tool die 
on the vine rather than let it flourish under another's care.



*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *patrick zandi

*Sent:* Thursday, April 02, 2009 11:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR Inside with 7.5

**
well what would be nice is if we can we just get him to give it to 
us.. and we can have one of our longstanding (coders) modify.. 
accordingly,

like Matt, or Chris, or the ARS PERL group!

On Thu, Apr 2, 2009 at 1:37 PM, LJ Longwing > wrote:


I talked to him quite some time ago and he isn't developing the tool
anymore, unfortunately.  So if it's not working for you you will
need to
find an alternate tool that will meet your needs.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Van Sickle, James W
Sent: Thursday, April 02, 2009 11:05 AM
To: arslist@ARSLIST.ORG 
Subject: Re: AR Inside with 7.5

Does anyone know how to contact the original developer of
ARInside?  The
email and domain name that I have do not seem to work anymore.

James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Matt Reinfeldt
Sent: Thursday, April 02, 2009 11:29 AM
To: arslist@ARSLIST.ORG 
Subject: Re: [ARSLIST] AR Inside with 7.5

Greg,

ARInside was built with an older API and likely does not recognize
a lot of
the information that it's pulling in from your 7.5.x server... I,
unfortunately, would not trust it, nor expect it to work, against
a 7.5.x
server.

Just my thoughts,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Greg Donalson
Sent: Thursday, April 02, 2009 10:57 AM
To: arslist@ARSLIST.ORG 
Subject: AR Inside with 7.5

Greetings,

We are trying to use AR Inside to document a newly installed 7.5
server.
AR
Inside terminates while writing the Active Links, but no error
message or
exit code is given...  Have you experienced any similar issues
using AR
Inside to document a 7.5 server?

AR Inside - v2.07.2
Operating System - HP-UX B.11.31
Database - Oracle 10.2.0.4.0 - 64bi
AR Server - 7.5 patch 001

Thanks!

Greg Donalson
Schlumberger



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_

This email and its attachments, if any, are intended for the
personal use of
the named recipient(s) and may contain confidential, privileged, or
proprietary information.  If you are not a named recipient, or an
agent
responsible for delivering it to a named recipient, you have
received this
email in error.  In that event, please (a) immediately notify me
by reply
email, (b) do not review, copy, save, forward, or print this email
or any of
its attachments, and (c) immediately delete and/or destroy this
email and

Re: AR Inside with 7.5

[support]

Dear list,

The Document functionality of ARSmarts is currently in an advanced phase 
of development.  We plan a beta program sometime in May.


The Document feature produces an HTML documentation of AR System 
objects.  It includes the cross-references. It works with cascading 
style sheets to allow users to modify the layout, put their logo in the 
header, ...


ARS7.5 will be supported.
//
The Document feature will be available from a number of places within 
ARSmarts.  You will have the possibility to document selected AR System 
objects, obviously.  You will also have the possibility to document the 
result of Search operations, the result of Compare operations, .


We'll post a call for beta testers on the list when the beta program starts.

Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com


LJ Longwing wrote:

**
I specifically asked him for the source, and he refused to give it for 
reasons not explained to me...he would apparently rather the tool die 
on the vine rather than let it flourish under another's care.



*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *patrick zandi

*Sent:* Thursday, April 02, 2009 11:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR Inside with 7.5

**
well what would be nice is if we can we just get him to give it to 
us.. and we can have one of our longstanding (coders) modify.. 
accordingly,

like Matt, or Chris, or the ARS PERL group!

On Thu, Apr 2, 2009 at 1:37 PM, LJ Longwing > wrote:


I talked to him quite some time ago and he isn't developing the tool
anymore, unfortunately.  So if it's not working for you you will
need to
find an alternate tool that will meet your needs.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Van Sickle, James W
Sent: Thursday, April 02, 2009 11:05 AM
To: arslist@ARSLIST.ORG 
Subject: Re: AR Inside with 7.5

Does anyone know how to contact the original developer of
ARInside?  The
email and domain name that I have do not seem to work anymore.

James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Matt Reinfeldt
Sent: Thursday, April 02, 2009 11:29 AM
To: arslist@ARSLIST.ORG 
Subject: Re: [ARSLIST] AR Inside with 7.5

Greg,

ARInside was built with an older API and likely does not recognize
a lot of
the information that it's pulling in from your 7.5.x server... I,
unfortunately, would not trust it, nor expect it to work, against
a 7.5.x
server.

Just my thoughts,

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Greg Donalson
Sent: Thursday, April 02, 2009 10:57 AM
To: arslist@ARSLIST.ORG 
Subject: AR Inside with 7.5

Greetings,

We are trying to use AR Inside to document a newly installed 7.5
server.
AR
Inside terminates while writing the Active Links, but no error
message or
exit code is given...  Have you experienced any similar issues
using AR
Inside to document a 7.5 server?

AR Inside - v2.07.2
Operating System - HP-UX B.11.31
Database - Oracle 10.2.0.4.0 - 64bi
AR Server - 7.5 patch 001

Thanks!

Greg Donalson
Schlumberger



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This email and its attachments, if any, are intended for the
personal use of
the named recipient(s) and may contain confidential, privileged, or
proprietary information.  If you are not a named recipient, or an
agent
responsible for delivering it to a named recipient, you have
received this
email in error.  In that event, please (a) immediately notify me
by reply
email, (b) do not review, copy, save, forward, or print this email
or any of
its attachments, and (c) immediately delete and/or destroy this
email and

ARSmarts Documenter beta program started

[support]

Dear List,

We are proud to launch the Beta Program for ARSmarts Documenter.  You 
can _register to the beta program_ at 
http://www.arsmarts.com/register.htm .  Once registered, you will 
receive the password to the download area.


_ARSmarts Documenter_

Using ARSmarts Documenter, you can document any object of your AR System 
applications.  The ARSmarts Documenter module gives you the possibility 
to generate a detailed or an overview HTML documentation for any number 
of ARSystem objects.


/Document Search Results, Comparison Results, /

Using the versatility of the *ARSmarts Navigator module* combined with 
the power of the *ARSmarts Documenter module* makes the generation of 
your project technical documentation an easy task.  Indeed, the 
Documenter module can be activated from virtually any screen of the 
ARSmarts Navigator.  This means that you can easily document the result 
of a Search operation, of a Compare operation, .


Naturally, you can then edit the documents generated by ARSmarts in your 
preferred word processor and make it a personalized document that you 
can give to your customer as part of the project deliverables.


Like all other ARSmarts functionalities, the ARSmarts Documenter works 
with all AR System applications (ITSM, SRM, custom built, ...).


Don't hesitate to contact us should you need more information.

Kaïs Albassir
www.arsmarts.com

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Re: Anybody able to export all ITSM 7.x definitions with DevStudio?

[support]

Guillaume,

I would like to add that, because we are now running a Beta Program, you 
can get free licenses until the end of the beta program.
You should find all the necessary information on how to request a 
License in your Registration Email.  If not, please do not hesitate to 
contact me (kais.albas...@protelko.com).


Best regards.

Kaïs (colleague of Jean-Louis).

Guillaume Rheault wrote:

**

Thanks Jean-Louis, I am downloading it as we speak

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of 
ARSmarts Support

Sent: Mon 06/15/09 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anybody able to export all ITSM 7.x definitions with 
DevStudio?


Hi,

A tool called ARSMarts can export the full definitions from ITSM for 
free very easily. You must register on the web site (www.arsmarts.com) 
to download it, and it contains many other (payable) functionalities.


Best regards,
Jean-Louis Halleux

On 15 Jun 2009, at 20:12, Guillaume Rheault wrote:

> **
> great suggestion, I'll try that out. So are you able to export all 
> the ITSM 7.x definitions in one operation?

>
> Guillaume
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of 
> Lyle Taylor

> Sent: Mon 06/15/09 2:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anybody able to export all ITSM 7.x definitions with 
> DevStudio?

>
> Have you tried adjusting the JVM options for DevStudio to increase 
> the amount of heap allocated to it?  I had to do this to work around 
> an error I was getting a while back.  Go to the installation 
> directory for DevStudio (maybe C:\Program Files\BMC Software\ARSystem
> \DeveloperStudio) and open devstudio.ini.  Change the -Xmx512m line 
> to something more like -Xmx1536m.

>
> Lyle
>
> From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG

> ] On Behalf Of Guillaume Rheault
> Sent: Monday, June 15, 2009 12:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Anybody able to export all ITSM 7.x definitions with 
> DevStudio?

>
> **
>
> This is very frustrating and something that I hoped it was going to 
> be addressed in DevStudio.
> I cannot export all the ITSM 7.5 definitions with DevStudio in one 
> export operation. I cannot even export all the forms in one 
> operation with DevStudio, I get an out of memory error, that I 
> attached. My PC has 4 GBs of memory with 8 processors, so it's 
> definitely not a resource issue on my side, it's probably the 
> DevStudio JRE that ran out of memory.

>
> I really hate it not to be able to do a full definitions export in 
> one shot: you have to split the export in multiple chunks, which 
> makes the management of the def files much harder, it more much more 
> time consuming because of you have to monitor the exports and 
> initiate a new one once the previous completed, etc.

>
> When is BMC going to fully address and correct this?? It seems to me 
> the backup of the application code at the application level is 
> ESSENTIAL. I was really hoping that DevStudio would fix this very 
> significant problem, but it it did not happen. How can you do 
> effective release management and application version control if you 
> cannot even efficiently and effectively export the definitions??

>
> For what it's worth, we have ITSM 7.5.1, where the app server is 
> running on Windows 2003 and the database is remote, it's 10gR2 
> running on Solaris 10. My PC has Windows XP.

>
> Has anybody been successful in exporting all the defs of ITSM 7.5 in 
> one export operation?

>
> -Guillaume
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> Answers Are"_

>
>
>  NOTICE: This email message is for the sole use of the intended 
> recipient(s) and may contain confidential and privileged 
> information. Any unauthorized review, use, disclosure or 
> distribution is prohibited. If you are not the intended recipient, 
> please contact the sender by reply email and destroy all copies of 
> the original message.

>
>
>
> 
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ARSmarts Documenter beta program: new build available.

[support]

Hello List,

To those who were not too keen to join our beta program from the start, 
here is a new opportunity.  A new build of ARSmarts has now been 
released (build 118).  This build fixes all issues brought to our 
attention so far, meaning that we are confident to have here a rather 
stable version.  It also brings some minor modifications to the 
Documenter feature.  More important, the documentation produced by 
ARSmarts Documenter now includes a Table of Content.


We would like to take this opportunity to thank all the testers who 
participated to the beta program in the early stages and who provided 
feedback.


If you feel like joining the beta program now, you can do so here : 
http://www.arsmarts.com/register.htm


Best regards.

Kaïs

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ARSmarts Documenter beta program: only a few days left.....

[support]

Hello List,

Just to let you know that there are only a few days left before the end 
of the ARSmarts Documenter beta program.


Should you have a few spare hours, don't hesitate to join the beta 
program (http://www.arsmarts.com/register.htm).  You will help us by 
testing ARSmarts Documenter, and you will also have the opportunity to 
taste the power of ARSmarts Navigator, as the beta license cover the two 
ARSmarts modules.


Best regards.

Kaïs

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Re: Converting MACRO

[support]

Or you can use ARSmarts to locate the Active Links containing macro's 
and the Filter doing a runmacro.
ARSmarts will also decode the macro's contained in Active Links and 
display the in a humanly readable way.  Being able to understand what 
the macro does makes it easier/possible to replace it by Active Links.


Kaïs

Joe DeSouza wrote:

**
I wouldn't try a 6.3 tool against 7 though. What I would do is convert 
the macros on a 6.3 server (if I had one or if I could setup one 
temporarily), export them and them import them into 7 using a 7 tool.
 
Joe



*From:* LJ Longwing 
*To:* arslist@ARSLIST.ORG
*Sent:* Tuesday, June 30, 2009 2:23:53 PM
*Subject:* Re: Converting MACRO

The macro conversion actions were taken out of the Admin tool in v7.0 
I think...so if you still have a 6.3 admin tool laying around you 
should find it in the menus.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of 
Mayfield, Andy L.

Sent: Tuesday, June 30, 2009 12:11 PM
To: arslist@ARSLIST.ORG 
Subject: Converting MACRO

I remember there was once a way to convert MACRO's to AL's, but I am 
unable to find it now. I searched the documentation and found a 
reference in the Master Index to the "MACRO conversion procedure" in 
the Workflow Objects Guide, but I cannot find anything about it there.


Is that still around?

ARS 7.1
Windows
MSSQL

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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ARSmarts Documenter is now released

[support]

Dear List,

We are proud to announce the release of ARSmarts 2.0.0.

Beyond the functionalities that were already present in the previous 
version of ARSmarts (*Browse workflow, Search workflow, Compare 
applications*), ARSmarts 2.0.0 offers a new module: the Documenter.
*ARSmarts Documenter* produces professional documentation of any AR 
System object.  This documentation can be used "as is", or given your 
company's look and feel.


The combination of our two modules, *ARSmarts Navigator and ARSmarts 
Documenter*, makes them even more powerful.  Indeed, the Documenter you 
can generate documentation from nearly all results of the Navigator.  
You just searched your AR System server for key objects, and would like 
to document the results?  Just click the Document button  Even 
better: think how easy it could be to *generate the technical 
documentation of your project*, using the Compare function of ARSmarts 
Navigator combined with ARSmarts Documenter.


Don't hesitate to register here http://www.arsmarts.com/register.htm for 
the trial version.


Best regards.

Kaïs
kais.albas...@arsmarts.com

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New version of ARSmarts 2.5 Grapher available

[support]

Dear List,

Just to inform you that a *new build* (180) *of ARSmarts 2.5 Grapher 
beta* is now available for download on our website (www.arsmarts.com).


Beyond bug fixing, this build includes two _new functionalities_ in this 
build:

- it is now possible to save and reload the layout of a Graph.
- you can use a grid to allign the Forms on a Graph.

Please note that a new version of the ARSmarts User Guide (revision f) 
is also available.  It includes the description of the two new features.


If you already registered to the beta program, the password to the 
download area is the same, your beta license stays valid, you just need 
to download and install build 180.


If you are not registered to the beta program yet, please do so at 
http://www.arsmarts.com/Register


Best regards.

Kaïs





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Re: Comparison of servers....

[support]

Hi Richard,

ARSmarts Compare functionality can also help.  You can compare two, 
three, four,  applications and document the result.
Please check our website for details (www.arsmarts.com), and don't 
hesitate to contact us if you have questions.


Best regards.

Kaïs

Richard Copits wrote:

**

We currently are running a 7.5 patch 1 system on both a production and 
a development server, and the same for a web server.


Is there any recommended way/list/utility that can assist in my being 
able to compare the servers to see what differences


there may be between them? I'm more interested at this point in the 
server differences rather than the application/def file


differences. Thanks for any help, suggestions or references


Portions of this message may be confidential under an exemption to 
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received this message in error or due to an unauthorized transmission 
or interception, please delete all copies from your system without 
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Re: Helpdesk 5.6 Workflow

[support]

Hi Brad,

I do not use this application anymore, but maybe loading your .def file 
in ARSmarts could help you to follow the workflow.  I think that even 
the evaluation version could help you here.  Just register here to get 
access.


Best regards.

Kaïs

Brad Terhune wrote:

Hi list!
For any of you out there running the older Remedy Helpdesk app, I
could use some workflow assistance.  In HPD:HPDOnRtnRequesterName+01
and +02.  Once you bring up the Search form and select the proper
individual and then click OK, what action takes the selected person
back to HPD:Helpdesk and populates the form?

If I look someone up through Requester Login Name+, it brings them
back into HPD:Helpdesk fine.  However I can't find any differenence in
the HPD:HPDOnRtnRequesterName ALs and the
HPD:HPDOnRtnRequesterLoginName ALs.

Any help you all could give would be great!

Thanks,
Brad Terhune
brad.terh...@gmail.com

University of Tennessee Health Science Center

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ARSmarts 2.5 Grapher is now released

[support]

Dear List,

We are proud to announce the release of ARSmarts 2.5.0.

Beyond the *Navigator* and the *Documenter* modules that were already 
present in the previous versions of ARSmarts, ARSmarts 2.5 offers a new 
module: the *Grapher*.
The ARSmarts Grapher module produces *interactive graphical 
representations of your workflow*.  Click any element of a Graph to open 
the corresponding workflow object, and to further navigate your AR 
System application; navigate from Graph to Graph; include the Graphs in 
your documentation; and much, much more.


ARSmarts *automates* and *speeds up* numerous *tasks* such as: export 
definitions of large applications, generation of project documentation, 
application troubleshooting, application configuration, .


Don't hesitate to contact me at kais.albas...@arsmarts.com or have a 
look at our website (www.arsmarts.com).


Best regards.

Kaïs

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Re: List of workflow objects that...

[support]

Joe,

Same question as Phil (hereunder).

And also: can you specify "a company is added to the Application 
configuration data"?  What do you do, where do you click, ?


Thanks.
Kaïs
www.arsmarts.com

Murnane, Phil wrote:

**

Joe:

 


What application, version, and patch level are you running?

 


Thanks,

--Phil

 

*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *Joe DeSouza

*Sent:* Thursday, April 01, 2010 22:06
*To:* arslist@ARSLIST.ORG
*Subject:* List of workflow objects that...

 


**

Does anyone has a ready list of work-flow objects (forms, active 
links, filters, etc.) that creates a Group in the Group form when a 
new company is added to the Application configuration data? Something 
seems to have broken on the server that I am currently working on and 
a ready list of such objects would go a long way in finding what is 
missing or broken on our server here that causes that group 
creation to fail.


 


Joe

 


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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ARSmarts quick tour.......

[support]

Hello list,

You always wanted to look at ARSmarts but never found the time ?
You should then have a look at the new screenshots page of our website: 
http://www.arsmarts.com/Screenshots .  It's like a 10 minutes tour of 
ARSmarts, where you will get an overview of the 3 modules: Navigator, 
Grapher and Documenter.


You can also register here http://www.arsmarts.com/Register to gain 
access to the evaluation version of ARSmarts.


Kaïs
www.arsmarts.com

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ARSmarts at the WWRUG10

[support]

Hello List,

I'm proud to announce that ARSmarts will be present at the WWRUG10 
conference in Las Vegas in October 2010 
(http://www.wwrug.org/wwrug10/index.html).  Please be certain to come 
along and visit us at our booth or listen to our presentation.


At our booth, you will also have the pleasure to meet with Misi and 
Magnus from RRR (www.rrr.se) and check their great Remedy utilities.


Looking forward to see you in Vegas.

Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Beta program for ARSmarts 2.7 started

[Support]

**


  
  
Hello List,

Just in case you missed the first announcement, we recently opened
the beta program for ARSmarts 2.7.

The main novelties in version 2.7 of ARSmarts are the support of
Roles and Applications (certainly useful for ITSM users).  Roles and
applications are now supported through all the ARSmarts
functionalites: the Navigator, the Documenter and the Grapher.

If you feel like participating to this beta program, please register
here:  http://www.arsmarts.com/Register
You will then receive access to the download area as well as a
license for the duration of the beta program.

Best regards.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

New build of ARSmarts 2.7 beta available

[Support]

**


  
  
Hello List,

Just to let you know that a new build (build 251) of ARSmarts 2.7
beta is available.  This new build supports ITSM764.

If you have not registered to the beta program yet, you can do so
here: http://www.arsmarts.com/Register

Best regards.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

New version of ARSmarts 2.7.0 beta available for download

[Support]

**


  
  
Hello List,

We are pleased to inform you that a new version of ARSmarts 2.7.0
beta (build 254) is available for download on our website.

A list of issues fixed in this new build can be found in Updates.doc
(also available from our website).

You can download the new build from here :
http://www.arsmarts.com/Downloads
Password : R0l5s&

Best regards.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Still a chance to participate to ARSmarts beta program

[Support]

**


  
  
Hello List,

The beta program for ARSmarts 2.7, has now been running for more
than 3 weeks and is still open.
Thanks to the feedback we received from the testers, most errors and
bugs are now corrected (although we're still left fighting with a
couple, I must admit :-) ) and the build 254 currently available on
our website is rather stable.

You can register for the beta program here:
http://www.arsmarts.com/Register
Once registered, you will receive access to the download area.
You can download the latest build from here:
http://www.arsmarts.com/Downloads

Best regards.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

New release of ARSmarts

[Support]

**


  
  
Hello List,

A short mail to let you know that a new build of ARSmarts 2.7 is
available (build 265).

If you are using ARSmarts, even unlicensed, we advise to use the
latest build.

Best regards.

Kaïs
www.arsmarts.com
kais.albas...@arsmarts.com


  

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License ARSmarts when you need it

[Support]

**


  
  
Hello List,

You can now license ARSmarts for a limited period of time, just when
you need it.
Might be interesting for contractors, and for those who can add it
to their expense sheet.
Don't hesitate to contact me if you are interested.

Best regards.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Visit our booth at the WWRUG to see our new ARSmarts module

[Support]

**


  
  
Hello List,

It really looks like we will be able to show you the new ARSmarts
module at the WWRUG11.  An I'm talking here about a new
module, not a new version of an existing module .  Anyway, I
might have the opportunity to tell you a little more between now and
September.

If you have not registered yet, you should take a look here
:http://www.wwrug11.com/
If you do not know ARSmarts, you should take a look here:
www.arsmarts.com
If you want to evaluate ARSmarts, you should first register here:
http://www.arsmarts.com/Register

See you in DC.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

ARSmarts license scheme

[Support]

**


  
  
Hello List,

The 30% rebate action all ARSmarts permanent licenses is still
running.  Pls contact me (kais.albas...@arsmarts.com) if you would
like to know more.

We are also offering ARSmarts "on demand", interesting if you have
needs at a given moment, but do not wish to go for a permanent
license.

Visit our website at www.arsmarts.com, email me, or visit our booth
at WWRUG11 for more info.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: ITSM ERD

[Support]

**


  
  
Hi Gary,

You can have a look at ARSmarts (www.arsmarts.com).

ARSmarts generates ERD for any AR System based application (see the
Grapher module on this page http://www.arsmarts.com/Screenshots).
ARSmarts diagrams are clickable, you can move Forms, printable, can
be saved as pictures, can be documented, .

You can register on our website (http://www.arsmarts.com/Register)
to gain access to the evaluation version of ARSmarts, and obviously
contact me (kais.albas...@arsmarts.com) for information, demo, 

Best regards.

Kaïs

On 12/07/2011 22:57, Gary Dries wrote:

  Lister's,

Has anyone produced a full or segmented by module ERD for any version
of ITSM from 7.0.01 to 7.6.04?

BMC has not produce anything as good as the BMC® Remedy® IT Service
Management 7.0 Architecture document for any more recent version that
I could find.

I have made a request to BMC via my Sales Rep and their Help Desk

I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to
2500 plus tables

Thanks in advance for any assistance.


  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: ITSM ERD

[Support]

**


  
  
I totally agree with Axton: the ERD concept does not really apply to
Remedy.
However, as ARSmarts offers similar functionality to the ITMasters
product, we think we are quite close to an ERD.

It is also correct that an "ERD" of ITSM7x is rather heavy, but we
implemented a number of functionalities that make these graphs more
readable.  Anybody interested should give it a try.  The evaluation
version is free (just register on our website) and we will certainly
appreciate your feedback.

Kaïs
kais.albas...@arsmarts.com

On 13/07/2011 16:35, Axton wrote:
**
  Generating an ERD for Remedy applications is going to be
  problematic.  ERDs make some assumptions that don't necessarily
  apply to Remedy applications:
  - Data normalization (apps that operate on a normalized data
model are tricky to write due the tight binding between the UI
and the data model; couple this with the limited capabilities of
accessing referenced data [a join to a join to a join to a
join], and you have a scenario where designing and app with
a normalized data model is difficult and time/cost prohibitive).
  - Referential integrity (through constraints and cascading
operations) is necessary for a true ERD to be reliable in terms
of what it's trying to portray.  These things can be enforced
through filters, to varying degrees of success, but trying to
map what's in your filters to an ERD is probably not feasible,
at least in a systematic way.
  
  
  There are some things that an ERD is not designed to
represent that Remedy frequently does:
  - push fields (to some other form)
  - set fields (from some other form)
  - value selection through menus
  
  
  ITMasters used to generate the closest thing to an ERD that
could be represented, but for those of you who have been around
long enough to know what that looked like against the then
current version of Help Desk, it was nearly impossible to read
due to the complexity of the model that was rendered.
  
  
  Axton Grams

On Wed, Jul 13, 2011 at 8:06 AM,
  Support <supp...@arsmarts.com>
  wrote:
  
**
 Hi Gary,
  
  You can have a look at ARSmarts (www.arsmarts.com).
  
  ARSmarts generates ERD for any AR System based application
  (see the Grapher module on this page http://www.arsmarts.com/Screenshots).
  ARSmarts diagrams are clickable, you can move Forms,
  printable, can be saved as pictures, can be documented,
  .
  
  You can register on our website (http://www.arsmarts.com/Register)
  to gain access to the evaluation version of ARSmarts, and
  obviously contact me (kais.albas...@arsmarts.com)
  for information, demo, 
  
  Best regards.
  
  Kaïs
  

On 12/07/2011 22:57, Gary Dries wrote:

  Lister's,

Has anyone produced a full or segmented by module ERD for any version
of ITSM from 7.0.01 to 7.6.04?

BMC has not produce anything as good as the BMC® Remedy® IT Service
Management 7.0 Architecture document for any more recent version that
I could find.

I have made a request to BMC via my Sales Rep and their Help Desk

I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to
2500 plus tables

Thanks in advance for any assistance.


  

_attend WWRUG11 www.wwrug.com
ARSlist: "Where the Answers Are"_
  


  
  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

  

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Re: BMC Dashboards: One user repository is better than two

[support]

Hi Lee,

Thanks for the kind words. Good luck with your product, it looks very nice.

Kind regards
Danny

Single Sign On (SSO) for the BMC Remedy AR System and ITSM
http://www.javasystemsolutions.com/jss/ssoplugin


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: 14 July 2011 19:15
To: arslist@ARSLIST.ORG
Subject: Re: BMC Dashboards: One user repository is better than two

Hi everybody!

Sorry for the shameless self-promition, but since it's on-topic... We have a 
somwhat different solution to this problem, have a look at our product... 
http://www.northcraftanalytics.com

We use one architecture for Dashboards and Analytics.  It's Microsoft-based 
(not for everyone) so we use Excel, Sharepoint and Integrated Windows 
Authentication combined for a seamless interface into Remedy (albeit 
Microsoft-based).  That way, when you login to windows you have access to our 
product through Sharepoint (for the Dashboards) and Excel (for the Ad-hoc 
Analytics).

In addition, we have:

655+ pre-calculated metrics
135 Key Performance Indicators
8 Process Areas

I will throw this in... If you're not up for a Microsoft solution - JSS is a 
GREAT company.  Back in the IT Prophets days, they were very helpful at Avaya 
(Thanks John!).  Just my 2 cents...

Lee  

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Presentation of new ARSmarts module at WWRUG11

[Support]

**


  
  
Hello List,

We will be able to give you a glimpse of the new module of ARSmarts
currently under development during the WWRUG11: the Data Management
Module.
So be certain to visit our booth and/or to attend our presentation. 
And if you have not registered yet, there's no time to loose :-)
;--) .

Best regards.

Kaïs
www.arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: VM Clone for ARS 7.6.04

[support]

Sorry it may be more helpful to provide some things we found out :)

The midtier environments need resources in the order of CPU, Memory, Disk SPEED
The AR Server env.. Memory, CPU, Disk Speed
The DB using Oracle on RHEL5.5, Its Disk Speed, CPU if you do NOT have 
enterprise license.

There are plenty of forums about running databases on VMs. It can be possible 
but some argue its not great on performance. But the midtier and ARS, running 
ITSM 7.6.04 run fine if you dedicate resources

Kind regards
Danny

Single Sign On (SSO) for the BMC Remedy AR System and ITSM
http://www.javasystemsolutions.com/jss/ssoplugin

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: 01 September 2011 15:25
To: arslist@ARSLIST.ORG
Subject: VM Clone for ARS 7.6.04

All,

We were looking in to deploying clones on different VMs which would have ARS 
7.6.4 / Oracle db etc.
Has anyone looked in to this and is it possible?

Thanks
Atul Vohra
President, ProTech Software Inc.
BMC Remedy Skilled Professional (R.S. P.) v7.1
BMC Certified Adminstrator v7.5

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ARSmarts presentation at the WWRUG11 : get the best out of Overlays with ARSmarts

[Support]

**


  
  
Hello List,

During our presentation at the WWRUG11 (Thursday Sept 22nd at
3:00PM), I will be able to show you even more of the future features
of ARSmarts :-) :-) ...

As I already mentioned in a previous email, I will give you a glance
of the next new module of ARSmarts: the Data Management module.
Beyond this, I just learned from the development guys that I will
also be able to show how the coming new version of the existing
modules (Navigator, Grapher and Documenter) will make the most out
of the Overlay functionality :-) :-) :-) .

Finally, for those who are still hesitating to come and listen to a
salesperson (that's me :-) ;-) ), I can tell you that 2 technical
persons will be available to answer all your tricky questions.  So
see you all on Thursday Sept 22nd at 3:00pm.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

WWRUG - Thursday at 3:00pm - ARSmarts presentation - New Data Management module

[Support]

**


  
  
To all those who are attending the WWRUG11: 
During the ARSmarts presentation on Thursday at 3:00pm, I will
present a new module: the Data Management (to be released Q1 2012). 
2 ARSmarts technical persons will also attend remotely to answer
your questions.

See you at our booth.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

WWRUG11 - ARSmarts presentation Thursday@3:00pm (Walnut)

[Support]

**


  
  
To all those attending the WWRUG11: the God of technology is working
with us and kept Murphy away (who said "for now"???).  We will have
technical people calling in during our presentation on Thursday at
3:00pm.  We will talk about our new module Data Manager, and about
what we want to do with Overlay.

This is an opportunity for you to give us your input, so that the
next version of ARSmarts is even more useful.

See you at Thursday at 3:00pm in Walnut.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: ARSLIST awards from WWRUG11

[Support]

**


  
  
Bravo to Misi for his two awards :-) :-) 

Kaïs

On 22/09/2011 17:07, Martinez, Marcelo A wrote:

  Congrats to all who made the awards list!

And a big thank you to all the regular posters, y'all keep me sane (most of the time).



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Thursday, September 22, 2011 8:50 AM
To: arslist@ARSLIST.ORG
Subject: ARSLIST awards from WWRUG11

Hi list!

Live from the floor of the WWRUG conference ARSLIST awards session...

Farthest traveller at the WWRUG11 conference
Siriam Poramattakorn from Bangkok Thailand

ARSLIST about 6800 posts last year
Server delivers approximately 65000 emails each day

BMC customer awards (Doug Mueller)
Con-Agra foods, Dev Technologies, Research In Motion

Doug Mueller explained why Twinkies are significant food items at RUG's (yes, they are "food")

Longest Thread
   "Field ID outside of reserved range - warning"

Most intriguing subject line
"Smart Phone browser compatibility -Dolphin"

Most off topic
"We are looking for control-M experts on the east coast" (deteriorated into discussion of breast feeding) (Column IT)

Wake up and smell the coffee awards
 (most posts)
  Joe D'Souza (281 in past year) (Joe also picked up his MVP award from last year)

Most valuable poster
Misi Mladoniczky

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad2
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-)
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Thanks to everybody in the WWRUG11 staff

[Support]

**


  
  
I would like to thank all those who participated to the organization
of the WWRUG11, especially as they are all doing this on a voluntary
basis.  Thank you for investing so much time and efforts in
organizing what was a great event :-) :-) :-) .

Hope to see you all next year.

Kaïs. 
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

ARSmarts voted Best New Product by WWRUG11 attendees

[Support]

**


  
  
Hello List,

We are proud to inform you that ARSmarts has been
voted Best New Product by the attendees of WWRUG11.

Our goal is to save time and headaches to Remedy developers, and
also to people who manage large applications (like ITSM), and it
looks like we are on the right track :-) :-)   Thank you for
your support, which means a lot to us.  Don't hesitate to email us
with your suggestions for new features, as you are probably not the
only one who needs them.  We already received a number of
suggestions during our presentations at the WWRUG, some of which
will probably be in the next release, so keep them coming ;-) ;-)
.

Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

[ADV] New version of ARSmarts Data Manager

[Support]

Hello List,

I thought I'd let you know that we released version 3.1 of ARSmarts Data 
Manager.  This new version supports all types of Forms (Regular, Join, 
Vendor, ) while version 3.0 only supported regular forms.


Don't hesitate to contact me if you would like more information.

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Question about ARSmarts Foreign Objects functionality

[Support]

Hello List,

We have a question about the Foreign Objects functionality of ARSmarts, 
and we would like your input.


_What is the Foreign Objects functionality?

_ In the ARSmarts Show Objects window (where you browse through Forms, 
Filters, ...), select a Form.  Then you can browse through the Fields, 
Filters, Active Links, ... _attached to this Form_. There you also find 
the Foreign Objects tab that lists all the objects that interact with 
the Form, but _are not attached_ to the Form.  Eg: a Filter attached to 
Form A and performing a Push Field to Form B is a Foreign Object of Form 
B, a Table Field on Form A showing records from Form B will be a Foreign 
Object of Form B, 


See the screenshots on our website and our User Guide for more details 
about Foreign Objects.


_The question:

_As mentioned above, a Filter attached to Form A that does a Push Field 
to Form A is _not_ listed in the Foreign Objects of Form A.  A Table 
Field on Form A that lists records from Form A is _not_ listed in the 
Foreign Objects of Form A.


One of our users is asking that these objects would be included in the 
list of Foreign Objects.


What do you think?

Best regards,

Kaïs.

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WWRUG13 slowly getting to an end ....

[Support]

Hello List,

The WWRUG13 is slowly coming to an end, and it was great.  Good people, 
interesting sessions nice vendor fair, .  And I just want to thank 
all those who worked very hard, mostly in the evenings and during 
weekends, so that we could all come together this week, exchange ideas 
and experiences, and also have a good time.  So thank you very much to 
the whole team, the staff, the volunteers,  You did a great job :-) 
:-) :-) .


See you all next year in Florida.

Kaïs
kais.albas...@arsmarts.com

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Re: Search feature in devloper studio

[Support]

Hello Paul,

You can also check ARSmarts (www.arsmarts.com).  What you ask is really 
the basis of the basics in terms of finding your way in workflow, and 
your question will be answered in ARSmarts in 3 to 4 clicks.  ARSmarts 
will also show you the Foreign Objects (objects that interact with a 
Form but are not attached to it, e.g.: Push Field actions, table fields, 
...), will allow you to Search (very detailed if you need to), 


Just check our website.  The Features and the Screenshots pages will 
give you a first overview.  If you need more info, don't hesitate to 
drop me a mail.


Best regards,

Kaïs.
kais.albas...@arsmarts.com

On 6/10/2013 14:45, Campbell, Paul (Paul) wrote:

**
Michelle, I submitted this as an idea on the communities site and it 
got closed because search gave this functionality.


Sent from my iPhone

On Oct 5, 2013, at 11:03 PM, "Lucero, Michelle" 
> wrote:



**

Hi, Paul:

I *LOVE *using Developer Studio, except the occasional crashing, but 
that’s another story for another thread.  It is exponentially more 
powerful than the Admin Tool ever was.


I use these tools frequently and in my experience, they all work 
quite well:


·Working list

·Relationships

·Searching

*BUT*, Dev Studio is lacking in at least one glaringly obvious area 
(well, to me).  That is the ability to sort by more than one option 
in a list.


In the Remedy Admin Tool, one could click the column header of let’s 
say list of filters.  The list would be sorted.  Then click another 
column and it will apply the 2^nd sort while retaining the first one. 
Similar to performing a custom sort in Excel.  Like sort by Column A 
and then Column B.


Linux /Oracle

ARS 8.1.00

ITSM 8.1.00

Mid-Tier 8.1.00

Developer Studio 8.1.00 w/April 2013 Build hot fix

*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rod Harris

*Sent:* Friday, October 04, 2013 5:49 PM
*To:* arslist@ARSLIST.ORG 
*Subject:* Re: Search feature in devloper studio

**

Hi Paul,

The search feature isn't really the best for getting a list of 
filters that relate to a form. The best way to do that is with a 
working list. If you create a "view by form" working list and select 
the forms you want, then use the icon in the top right of that screen 
to "view by type", that is probably the closest thing you are looking 
for. The "view by type" screen will allow you to sort by all the 
normal options like "execute on" and "enabled"


The search is good for finding embedded strings within code. Things 
like specific error messages or run process commands.


Show relationships is also good for quickly finding all kinds of 
workflow that relate to a specific field or other objects.


Rod

On 4 October 2013 00:41, Campbell, Paul (Paul) > wrote:


**

So has anyone gotten the search feature to work in developer studio 
to really work, I am am using Dev Studio 8.1 searching against a 
7.6.04 server and I am trying to do something that seems really 
simple, but I can’t seem to find any matches, so I want to find all 
filters that fire on submit or modify where primary form = X, and I 
put the form name in the search text, I set the search in to be 
Forms: Workflow; Guides and all it finds is the form, no filters.  
I’ve tried setting a qualification of Only These Locations, Object 
Type =Filter and TargetText Location = Form, still no filters.  
Object Relationships are on, I just can’t seem to get the right 
criteria.  Any search wizards out there?


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Audit and "Ignore Filters" option.

[Support]

Hello List,

I was wondering if the Ignore Filters option respects the auditing 
settings.


In other words, if I have a Form with a field that is audited, and if I 
then do an Import of data and that I flag the Ignore Filters option, 
will the field be audited?


Thanks,

Kaïs.

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Re: Audit and "Ignore Filters" option.

[Support]

The list is fantastic :-)

Thank you Vikrant. 

Sent from my iPhone

> On 06 Oct 2013, at 19:39, Vikrant Kulkarni  wrote:
> 
> **
> Yes the data will be audited as there is no filter for audit functionality. 
> The code is written in the server which cannot be by passed. 
> Anyone correct me if I am wrong it's been long I have seen that code.
> 
> Thanks,
> Vikrant
> 
>> On 06-Oct-2013 11:02 PM, "Support"  wrote:
>> Hello List,
>> 
>> I was wondering if the Ignore Filters option respects the auditing settings.
>> 
>> In other words, if I have a Form with a field that is audited, and if I then 
>> do an Import of data and that I flag the Ignore Filters option, will the 
>> field be audited?
>> 
>> Thanks,
>> 
>> Kaïs.
>> 
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> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Thanks to all for WWRUG13

[Support]

WWRUG is great, and anybody who has not attended one yet should do so 
ASAP.  Great content, social fun, plus you get the opportunity to put a 
face on a lot of names (who was this big guy walking around with a cane, 
and taking the stage quite often :-) :-)  ).


As for the grey hair, don't worry, they are a sign of great wisdom. What 
annoys me more is that my center of gravity slowly moves to the middle 
of my body, while it used to be somewhere at shoulder height ;-) ;-) 


Kaïs.

On 7/10/2013 04:32, Joe D'Souza wrote:

**

I had a great time too.. If I knew this event was as engaging both 
from the social view point as well as some of the geeky technical 
stuff that goes down our system during that week, I would have 
attended a few more of these in all the years I have been so close to 
all this in the US -- but better late than never.


I hope to see you'll all in Orlando as well.

I have about 3 or 4 white hair J.. Notice them? Might be more next year J

Joe



*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter

*Sent:* Sunday, October 06, 2013 4:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Thanks to all for WWRUG13

After recovering from my redeye back to Atlanta, I just wanted to 
thank everyone who worked so hard on putting WWRUG13  together.


The knowledge I have acquired and the memories of the people that I 
met up with, will stay with me forever.


The one scary part was, walking in to the meeting room for the first 
time Monday night and seeing how many of the people I have known for 
all these years now had gray hair. Reminding me of how long I have 
been playing with Remedy.


At the end I know that the time I spent with my fellow Remedy 
enthusiasts, proved to me that we are not just a group of geeks that 
have a common platform that we all work on. But we are a family (that 
bleeds green) and our homes are all around the world.


Thank you again for a great time and I hope to see you all in Orlando,

Howard

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
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Re: analyze your remedy's applications with ARSurf

[Support]

Our team is composed primary of two freelancers who have been working on Remedy
for 15 years.
We would be happy to have your opinion about our product.

> Il 16 ottobre 2013 alle 22.01 Joe D'Souza  ha scritto:
> 
> 
> For informational purposes, may we know who are the team members supporting
> this enterprise?
> 
> Cheers
> 
> Joe
> 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf
> Sent: Wednesday, October 16, 2013 9:52 AM
> To: arslist@ARSLIST.ORG
> Subject: analyze your remedy's applications with ARSurf
> 
> Good morning,
> if you are interested there is a new tool able to help Remedy developers.
> For additional information click here  www.arsurf.it.
> Best regards,
> ARSurf Team
> 
> ___
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Re: analyze your remedy's applications with ARSurf

[Support]

The tool make a photograph of the application ARS remedy using Api remedy.
This picture takes on average 15 minutes; only in this moment ARSurf connects to
the application server remedy.
During this fifteen-minutes connection, on the machine where the exe Arsuf is
launched, a proprietary DB is created.
All searches explained on the user manual ARSurf are carried out offline on the
proprietary DB ARSurf.
No search is launched online on the application server remedy.
Concerning the compatibility we confirm our product has been checked and tested
on server remedy 7.5, 7.6 and 8.1.
Altought one-year test, it is likely that there will be few bugs but they
absolutely don't interfere with the application server remedy.

Best regards,
ARSurf Team

> Il 17 ottobre 2013 alle 15.54 arslist  ha scritto:
> 
> 
>  Went to the web site and there is no information I can find about who is
> behind it, i.e. names, what version or versions are supported etc.
> 
>  My opinion so far is that I will not download the product since I can’t
> verify the source or that it will work with the version of ARSystem I have.
> 
> 
> 
>  I also can’t see form the visible information what the advantage is over the
> Developer Studio?
> 
> 
> 
>  Looking at the whois it might be people from Devoteam:
> 
> 
>  ·Gatti Giorgio
> <http://www.linkedin.com/profile/view?id=248773156&authType=name&authToken=D5Xp&trk=prof-sb-browse_map-name>
> 
>  Business analyst & Software Engineer presso Devoteam
> 
>  Confirmation or denial would be of interest.
> 
> 
> 
>  Thanks Daniel
> 
> 
> 
>  From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support
>  Sent: October 17, 2013 8:30 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Re: analyze your remedy's applications with ARSurf
> 
> 
> 
>  **
> 
>  Our team is composed primary of two freelancers who have been working on
> Remedy for 15 years.
> 
>  We would be happy to have your opinion about our product.
> 
> 
>  > Il 16 ottobre 2013 alle 22.01 Joe D'Souza   > <mailto:jdso...@shyle.net> > ha scritto:
>  > 
>  > 
>  > For informational purposes, may we know who are the team members supporting
>  > this enterprise?
>  > 
>  > Cheers
>  > 
>  > Joe
>  > 
>  > 
>  > 
>  > -Original Message-
>  > From: Action Request System discussion list(ARSList)
>  > [<mailto:arslist@ARSLIST.ORG> ] On Behalf Of Support ARSurf
>  > Sent: Wednesday, October 16, 2013 9:52 AM
>  > To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
>  > Subject: analyze your remedy's applications with ARSurf
>  > 
>  > Good morning,
>  > if you are interested there is a new tool able to help Remedy developers.
>  > For additional information click here  <http://www.arsurf.it> .
>  > Best regards,
>  > ARSurf Team
>  > 
>  > 
> ___
>  > UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org>
>  > "Where the Answers Are, and have been for 20 years"
> 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> 



> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 


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[ADV] ARSmarts 3.1.1 now available.

[Support]

Hello List,

Just to let you know that a new version of ARSmarts has just been made 
available.  Beside the usual bug fixes and new goodies here and there, 
the Data Manager in ARSmarts 3.1.1 now supports all type of Forms (Join, 
Vendor, ).  Hope you guys like it.


As usual, if you want to get access to the evaluation version, just 
register on our website http://www.arsmarts.com/Register


Best regards,

Kaïs
kais.albas...@arsmarts.com

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[ADV] New version of ARSmarts available.

[Support]

Hello List,

Version 3.1.2 of ARSmarts is available for download from our website.  
This version includes a number of minor bug fixes, as well as AR System 
8.1 support.


You can register on our website (http://www.arsmarts.com/Register) to 
get access to the download area.  If you have questions, you know where 
to find me ;-).


Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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[ADV] ARSmarts, a remedy for alcoholism ...

[Support]

Hello List,

Recently, one of our users lost his ARSmarts license (new computer or 
something ...).  I received a mail that said:


/Could you please generate for me a new license ASAP?//
//I tried to understand a piece of workflow without ARSmarts, and this 
caused me to drink heavily.  Please help :-) :-) //

/
I found it quite funny ;-).

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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[ADV] ARSmarts to ease your Remedy upgrade.

[Support]

Hello List,

Here is a nice reaction we received from someone who is evaluating 
ARSmarts :-)


/Just a thought, have you considered partnering with BMC? It seems like 
your product will help many folks who are upgrading to the next version 
of Remedy.


/Cheers.

Kaïs.
kais.albas...@arsmarts.com.

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Missing dll

[Support]

HI guys,

do you know from where I can download arencrypt7604.dll or arencrypt80.dll?
I do not find it on my server

Thanks

André Delcroix

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Re: Missing dll

[Support]

Thanks a lot

André
On 7/04/2014 14:39, LJ LongWing wrote:

**

I would say opening a ticket with bmc would do it for you :)

On Apr 7, 2014 6:25 AM, "Support" <mailto:supp...@arsmarts.com>> wrote:


HI guys,

do you know from where I can download arencrypt7604.dll or
arencrypt80.dll?
I do not find it on my server

Thanks

André Delcroix


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Problem with driver 7.6.04

[Support]

Hi listers,

I am running driver.exe 7.6.04 and I get the following error:
The ordinal 240 could not be located in the dynamic link library 
arapi7604_build002.dll

Indeed, the Dependency Walker shows i240 does not exist.
Any idea? Is there a more recent version of this DLL?

Thanks

André

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[ADV] Screenshots of the ARSmarts Data Manager on our website.

[Support]

Hello List,

Better late than never: we added some screenshots of the Data Manager 
module on our website (www.arsmarts.com).


Best regards,

Kaïs.
kais.albas...@arsmarts.com

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Re: Finding all filters and Escalations that contain a web service set fields

[Support]

hi,

you can try with www.arsurf.it

You can install the tool and after :
1. Click on the link “Webs Called” in the box "Relation"
2. Clicking on the name of the endpoint

the tool shows the type of object that invokes the web service

best regards

Team Arsurf

> Il 13 giugno 2014 alle 20.46 "Campbell, Paul (Paul)"  ha
> scritto:
> 
> 
>  OK, I have a major challenge ahead of me, I have a Remedy 7.6.04 environment
> that is a fully custom app, no Out of the Box apps, that interacts with a
> third party application via Web Services calls.  There are hundreds of
> filters/escalations involved, and the third party app is changing the URL it
> exposes for Web Service Calls.  I need to find all of the filters and
>  escalations that make web service calls so that I can change those URL
> endpoints.  Does anyone have a good way to search for objects that have a Set
> Fields Web Service operation and generate a list?  I don’t have Migrator or
> anything other third party tools like that at my disposal.  What would be
> great is to be able to generate a Working List in Dev Studio, but I really
> haven’t had any luck getting the search feature to work, Ideas?
> 
> 
> 
>  Paul Campbell  | Systems Architect  |  |  Avaya Client Services  |
> 
>  |   678-421-5342 | Web Conference
>  | Audio
> Conference +1-513-228- code:4215342
> 
> 
> 
>  Everyone needs deadlines.  Even the beavers. They loaf around all summer, but
> when they are faced with the winter deadline, they work like fury. If we
> didn’t have deadlines, we’d stagnate.  Walt Disney
> 
> 
> 
> 



> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 


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ARSmarts 2.8.0 now released

[Support]

Hello List,

We are happy to let you know that version 2.8.0 of ARSmarts in now 
released.  We would like to thank all the folks who participated to the 
beta program and provided very valuable feedback.  Thanks to their time, 
we were able to make ARSmarts even more useful.


ARSmarts 2.8.0 takes full advantage of the Overlay feature introduced in 
AR System 7.6.4.  You can now Browse, Search, ... through your Base 
objects, your Overlay objects or both, compare an Overlay object with 
its Overlaid, .  Just register on our website if you want to take a 
peek at the evaluation version.


Thanks again, and look out for ARSmarts 2.8.1 ;-) ;-) ;-) 

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Check if the form is a base form using Developer Studio

[Support]

The answer can be found in ARSmarts (www.arsmarts.com).  ARSmarts lists 
all the relationships of all objects type, and also offers you a much 
better view of Base and Overlay objects.


HTH.

Kaïs
kais.albas...@arsmarts.com

On 6/06/2012 15:21, Longwing, LJ CTR MDA/IC wrote:

I was wrongI just went and found a join, looked at the forms utilized in 
that join, then right clicked on one of them and said 'show relationships'...it 
listed several places where the form was used as a source in a table...but it 
did NOT list the form is was used as a source of the joinso no...I don't 
know anywhere 'OOTB' that you can see that.  I know that ARInside provides that 
information.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

** I checked around, but couldn't find where to turn it on.
The current setting on our server is "Record Object Relationship". It could be 
obvious, but somehow I haven't been able to find it yet...

Thanks


On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR 
MDA/IC  wrote:


If I'm not mistaken, if you have references turned on, you can right 
click on the form and get the references, and it should show you that it's used 
in a join :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Check if the form is a base form using Developer Studio

** Hi All,


I remember with IT Master, we can check if the form is referenced as 
the base in the join forms, and wondering if Developer studio offers the same 
feature.

Thanks,

Andrew.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Export definitions to CSV files with ARSmarts 2.8.1

[Support]

Hello List,

I thought you'd be interested to hear about the latest version of 
ARSmarts and its new interesting feature.


The new version is poetically numbered 2.8.1.  You will notice that it 
is a minor version (after 2.8.0 that implemented Overlay support), so 
you might think that there it's only bug fixing   Well, you'd be 
wrong.  There is one new feature that will hopefully get you interested: 
_the possibility to export ARS definitions to CSV files._  You can have 
a look at chapter 4.11 of the User Guide (p47) for more detailed 
information.


Clearly, this is "version 1" of this feature, and we will be asking for 
your input real soon to design its next version.


You can download the software and the User Guide here: 
http://www.arsmarts.com/Downloads


If you don't have the password, you can register here: 
http://www.arsmarts.com/Register


Best regards.

Kaïs
kais.albas...@arsmarts.com

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Export definitions to CSV file

[Support]

Hello List,

At ARSmarts, we are currently developing an « Export definitions to 
CSV » functionality. In version 2.8.1 (just released), we implemented a 
basic version of this functionality that allows to export the content of 
a grid to a CSV file.This is a start, but certainly not enough.


Now, here is where we can use your input: in order to build a really 
useful functionality, we need to know what objects you would like to see 
in the CSV file?  What properties of what objects ...?  In what 
situations would you like to use CSV documentation?  In short: what are 
your needs.


Looking forward to hear from you all.

Kaïs
kais.albas...@arsmarts.com

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Re: Export definitions to CSV file

[Support]

Hi Joe,

Most managers and non-technical people do not read XML.

Also, we are thinking of exporting in CSV format such things as the 
result of a Search or the result of a Compare operation.


Finally, we would like to offer the possibility to export only some 
properties of the objects.


Maybe an example will clear things up: a customer wanted a list of all 
the notifications sent by a Remedy application, and wanted to know in 
what circumstances these notifications were sent.  We produced a CSV 
file, with the name of the Filters, the Run If condition, and the 
Notification details.


Kaïs

On 19/06/2012 16:22, Joe Martin D'Souza wrote:

**
Just curious as to why an output to a CSV would this be useful when we 
can already output the definition files to XML and pretty much see all 
we need to in a fairly decent ‘human readable format’?

Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:17 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Export definitions to CSV file
** Hello List,

At ARSmarts, we are currently developing an « Export definitions to 
CSV » functionality. In version 2.8.1 (just released), we implemented 
a basic version of this functionality that allows to export the 
content of a grid to a CSV file.This is a start, but certainly not enough.


Now, here is where we can use your input: in order to build a really 
useful functionality, we need to know what objects you would like to 
see in the CSV file?  What properties of what objects ...?  In what 
situations would you like to use CSV documentation?  In short: what 
are your needs.


Looking forward to hear from you all.

Kaïs
kais.albas...@arsmarts.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Export definitions to CSV file

[Support]

Thanks for your input.

With ARSmarts, we brought it so far that you can:
- compare Overlay with Overlaid
- produce a detailed documentation of the comparison result in HTML
- produce a basic report in CSV (Object Name, Type of difference)

The next question is: what else would be useful ?  What columns would 
you like to see in the CSV doc?


Kaïs

On 19/06/2012 16:48, Joe Martin D'Souza wrote:

**
Kais,
Got you.. I should have guessed you were aiming it at management. But 
since meta data reports are generally more useful to developers, I was 
wondering what value it would serve a developer who may already be 
capable of reading XML.
In reference to the new version, assuming that I was management 
incapable of reading XML, I might have found a report of overlaid 
objects compared with its original useful to see what may have been 
changed on a excel sheet.. This actually would be useful to a 
developer too as once an object has been overlaid and changes have 
been made, even a developer looses visibility of the original object – 
unless he deletes the overlay... This is my most spontaneous thought 
that came to mind given your explanation on grounds you wish to cover...

Cheers
Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:41 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Export definitions to CSV file
** Hi Joe,

Most managers and non-technical people do not read XML.

Also, we are thinking of exporting in CSV format such things as the 
result of a Search or the result of a Compare operation.


Finally, we would like to offer the possibility to export only some 
properties of the objects.


Maybe an example will clear things up: a customer wanted a list of all 
the notifications sent by a Remedy application, and wanted to know in 
what circumstances these notifications were sent.  We produced a CSV 
file, with the name of the Filters, the Run If condition, and the 
Notification details.


Kaïs

On 19/06/2012 16:22, Joe Martin D'Souza wrote:

**
Just curious as to why an output to a CSV would this be useful when 
we can already output the definition files to XML and pretty much see 
all we need to in a fairly decent ‘human readable format’?

Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:17 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Export definitions to CSV file
** Hello List,

At ARSmarts, we are currently developing an « Export definitions to 
CSV » functionality. In version 2.8.1 (just released), we implemented 
a basic version of this functionality that allows to export the 
content of a grid to a CSV file.This is a start, but certainly not 
enough.


Now, here is where we can use your input: in order to build a really 
useful functionality, we need to know what objects you would like to 
see in the CSV file?  What properties of what objects ...?  In what 
situations would you like to use CSV documentation?  In short: what 
are your needs.


Looking forward to hear from you all.

Kaïs
kais.albas...@arsmarts.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Export definitions to CSV file

[Support]

Hi Saby,

Interesting request, thank you.

Kaïs

On 19/06/2012 17:01, Sabyson Fernandes wrote:

**
Kais,

Off the top of my head maybe the form information, such as indexes, 
fields in results list and the fields itself (Label, DB Name, data 
type, entry mode, input length and where an enum the actual enum 
options). It comes in useful when you have a seperate team doing 
reporting and need to provide a data dictionary of some sort.


Regards,
Saby


*From:* Joe Martin D'Souza 
*To:* arslist@ARSLIST.ORG
*Sent:* Tuesday, June 19, 2012 10:48 AM
*Subject:* Re: Export definitions to CSV file

**
Kais,
Got you.. I should have guessed you were aiming it at management. But 
since meta data reports are generally more useful to developers, I was 
wondering what value it would serve a developer who may already be 
capable of reading XML.
In reference to the new version, assuming that I was management 
incapable of reading XML, I might have found a report of overlaid 
objects compared with its original useful to see what may have been 
changed on a excel sheet.. This actually would be useful to a 
developer too as once an object has been overlaid and changes have 
been made, even a developer looses visibility of the original object – 
unless he deletes the overlay... This is my most spontaneous thought 
that came to mind given your explanation on grounds you wish to cover...

Cheers
Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:41 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Export definitions to CSV file
** Hi Joe,

Most managers and non-technical people do not read XML.

Also, we are thinking of exporting in CSV format such things as the 
result of a Search or the result of a Compare operation.


Finally, we would like to offer the possibility to export only some 
properties of the objects.


Maybe an example will clear things up: a customer wanted a list of all 
the notifications sent by a Remedy application, and wanted to know in 
what circumstances these notifications were sent.  We produced a CSV 
file, with the name of the Filters, the Run If condition, and the 
Notification details.


Kaïs

On 19/06/2012 16:22, Joe Martin D'Souza wrote:

**
Just curious as to why an output to a CSV would this be useful when 
we can already output the definition files to XML and pretty much see 
all we need to in a fairly decent ‘human readable format’?

Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:17 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Export definitions to CSV file
** Hello List,

At ARSmarts, we are currently developing an « Export definitions to 
CSV » functionality. In version 2.8.1 (just released), we implemented 
a basic version of this functionality that allows to export the 
content of a grid to a CSV file.This is a start, but certainly not 
enough.


Now, here is where we can use your input: in order to build a really 
useful functionality, we need to know what objects you would like to 
see in the CSV file?  What properties of what objects ...?  In what 
situations would you like to use CSV documentation?  In short: what 
are your needs.


Looking forward to hear from you all.

Kaïs
kais.albas...@arsmarts.com <mailto:kais.albas...@arsmarts.com>
_attend WWRUG12 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where 
the Answers Are"_



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Re: Export definitions to CSV file

[Support]

DETAIL QUESTION (to Joe, Saby,  and everybody else ;-) ):

Don't you feel the need to select the properties that will be documented 
in the CSV?

Granularity?

Kaïs

On 19/06/2012 17:12, Joe Martin D'Souza wrote:

**
Didn’t know you’ll already created that capacity..
I wonder why BMC developers didn’t think that would be a useful 
feature to have on the Dev Studio itself.
I wonder if there is a plugin available (just like the unsupported one 
for creating overlay of multiple views) where you could retrieve the 
original object from the overlaid.. That would be a so nice to have 
feature on the Dev Studio itself. It would save so much time 
especially when developers change hands or if customization has been 
more than 5% of all the objects when its almost impossible to remember 
what was changed..

Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:56 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Export definitions to CSV file
** Thanks for your input.

With ARSmarts, we brought it so far that you can:
- compare Overlay with Overlaid
- produce a detailed documentation of the comparison result in HTML
- produce a basic report in CSV (Object Name, Type of difference)

The next question is: what else would be useful ?  What columns would 
you like to see in the CSV doc?


Kaïs

On 19/06/2012 16:48, Joe Martin D'Souza wrote:

**
Kais,
Got you.. I should have guessed you were aiming it at management. But 
since meta data reports are generally more useful to developers, I 
was wondering what value it would serve a developer who may already 
be capable of reading XML.
In reference to the new version, assuming that I was management 
incapable of reading XML, I might have found a report of overlaid 
objects compared with its original useful to see what may have been 
changed on a excel sheet.. This actually would be useful to a 
developer too as once an object has been overlaid and changes have 
been made, even a developer looses visibility of the original object 
– unless he deletes the overlay... This is my most spontaneous 
thought that came to mind given your explanation on grounds you wish 
to cover...

Cheers
Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:41 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Export definitions to CSV file
** Hi Joe,

Most managers and non-technical people do not read XML.

Also, we are thinking of exporting in CSV format such things as the 
result of a Search or the result of a Compare operation.


Finally, we would like to offer the possibility to export only some 
properties of the objects.


Maybe an example will clear things up: a customer wanted a list of 
all the notifications sent by a Remedy application, and wanted to 
know in what circumstances these notifications were sent.  We 
produced a CSV file, with the name of the Filters, the Run If 
condition, and the Notification details.


Kaïs

On 19/06/2012 16:22, Joe Martin D'Souza wrote:

**
Just curious as to why an output to a CSV would this be useful when 
we can already output the definition files to XML and pretty much 
see all we need to in a fairly decent ‘human readable format’?

Joe
*From:* Support <mailto:supp...@arsmarts.com>
*Sent:* Tuesday, June 19, 2012 10:17 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Export definitions to CSV file
** Hello List,

At ARSmarts, we are currently developing an « Export definitions to 
CSV » functionality. In version 2.8.1 (just released), we 
implemented a basic version of this functionality that allows to 
export the content of a grid to a CSV file.This is a start, but 
certainly not enough.


Now, here is where we can use your input: in order to build a really 
useful functionality, we need to know what objects you would like to 
see in the CSV file?  What properties of what objects ...?  In what 
situations would you like to use CSV documentation?  In short: what 
are your needs.


Looking forward to hear from you all.

Kaïs
kais.albas...@arsmarts.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: To be or not to be a BMC partner

[Support]

I don't think John is kidding   They also asked us for money (not 
that much, though ...) 


On 19/06/2012 23:52, Jose Huerta wrote:

** You're kidding me!




On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> 
wrote:


** Hmmm

They asked us for $35,000.

-John



On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire
mailto:claire.sanf...@memorialhermann.org>> wrote:

**

Back in the “dark days”…the bigblackuglybird days… they just
wanted your money to become a partner…One person told me they
just had to pay “P” $10K and they were a partner.

*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] *On
Behalf Of *Tauf Chowdhury
*Sent:* Tuesday, June 19, 2012 3:49 PM


*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: To be or not to be a BMC partner

**

I'm no expert but I'm sure it comes down to dollars. They want
to know how much you make and how much you can make for them.
That, coupled with how many certified people you have and
probably other financially driven factors will probably
determine if you're a candidate.

I suppose at the end of the day, it's business so remember
that an don't take it personal. I'm sure they all appreciate
your love for the product.

Just my 2 cents.

Sent from my iPhone


On Jun 19, 2012, at 3:39 PM, Jose Huerta
mailto:jose.hue...@sm2baleares.es>> wrote:

** Hi listers,

How difficult is to become a BMC partner?

Well, Two months ago I expected that BMC will be glad to
increase their partnership list. Of course they need to
guarantee a quality level on their partners. I assume it.
But I expected that they will provide you a road-map to
demonstrate your own value as a potential partner.

Seems that I was completely wrong. I'm trying to contact
the Senior Channel Manager at Spain, asking her about how
to become a partner from a month ago until now. Do you
guess the answer to my demand? NO ANSWER. Seems that they
have the partners list full and don't want new ones. This
is frustrating. I'm selling their product. I'm convincing
their clients to continue on the Remedy way. I'm an active
member of the Remedy's community. I conforming a team of
developers. And, What I obtain? Nothing.

Sincerely I think that my Remedy team is outstanding. We
are creating what other partners previously said to the
client that was impossible. In fact one big client decided
to move out from Remedy after believing that the product
was a completely failure, and this was only because the
deployment made by other partner. We rescued this client,
re-deploying it, customizing it to their needs and
obtaining a good feedback. So... I'm not asking about What
needs to be done to become a partner, but, what needs to
be done to obtain a telephone call from the channel
manager or anyone that can talk about partnership?

Sometimes I think that this link is a kind of "Western
Wall", where we can write our wishes and prays...

Regards,

Jose Huerta

http://theremedyforit.com/

_attend WWRUG12 www.wwrug.com <http://www.wwrug.com>
ARSlist: "Where the Answers Are"_

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"Where the Answers Are"_

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"Where the Answers Are"_




-- 


*John Sundberg*

Kinetic Data, Inc.
"Your Business. Your Process."
//WWRUG10 Best Customer Service/Support Award//
//WWRUG09 Innovator of the Year Award//
/
/
651-556-0930  ijohn.sundb...@kineticdata.com
<mailto:john.sundb...@kineticdata.com>
www.kineticdata.com
<http://www.kineticdata.com/> Icommunity.kineticdata.com
<http://community.kineticdata.com/>



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Re: WWRUG presentation

[Support]

**

  
  
By the look of your website, you should be ok.  I'm not in the jury,
it's just guts feeling.
Kaïs

On 20/06/2012 21:19, arslist wrote:
**
  
  
  
  
  
Both.
Abstract gives you acceptance (or rejection), 
but
if your final paper is not good or not on schedule you can
still be rejected then
(and
yes, that does mean you would then have to pay to attend if
it is then rejected).
 
Not
sure if that has happened before. IF you do a good
submission you are probably
capable
of doing a good final paper.
 
Daniel
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose
Huerta
Sent: June 20, 2012 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG presentation
 
** OK! Is Acceptance based on abstract or
  final paper?
  

  

  
Jose
M. Huerta
  Project
Manager
Movil:
661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
  
  

  


  
SM2
Baleares S.A.
C/Rita Levi 
Edificio
SM2 Parc Bit
07121
Palma de Mallorca
  
  
 
  

  

La
información contenida en este mensaje de correo electrónico
es confidencial. La misma, es enviada con la intención de
que únicamente sea leída por la persona(s) a la(s) que va
dirigida. El acceso a este mensaje por otras personas no
está autorizado, por lo que en tal caso, le rogamos que nos
lo comunique por la misma vía, se abstenga de realizar
copias del mensaje o remitirlo o entregarlo a otra persona y
proceda a borrarlo de inmediato.
P Por
favor, no imprima este mensaje ni sus documentos adjuntos si
no es necesario.

  
  

  On Wed, Jun 20, 2012 at 5:17 PM, arslist

wrote:
  ** 
  

  We
  are accepting submissions until the end of the month,
  go to www.wwrug12.com

   
  On
  the right is Latest News and under that is Call for
  Papers.
   
  If
  your paper is accepted one presenter per presentation
  gets in free.
   
  Given
  your company is planning to be a BMC partner etc. you
  might want to consider raising your profile
  with
  some sort of sponsorship at the conference, or a booth
  or kiosk.
   
  I
  should also remind people that the conference fee goes
  up as of July 1st.
  Costs
  are higher in California so the current fee is a
  bargain,
  after
  July 1st  it is just really good value for
  money.
   
  Daniel
   
  From: Action Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Jose Huerta
  Sent: June 20, 2012 10:22 AM
  To: arslist@ARSLIST.ORG
  Subject: WWRUG presentation
   
  **
Hi,
  

  
 
  
  
Currently
  we are considering to go to WWRUG12. My question
  is: If I submit a paper proposal and it is
  accepted, can I save the fees? Or it is now too
  late?
  
  
 
  
  
Regards,
  
  
 
  
  
Jose
  Huerta
  
  
http://theremedyforit.com/ 
  
  
 
  

  
  _attend
WWRUG12 www.

Re: Need a tool to report on ITSM app license usage

[Support]

Hello,

You should look at RRR.  They have the tool you need.
www.rrr.se

Kaïs

On 22/06/2012 00:45, Remedy wrote:

Thanks is good to be back

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Thursday, June 21, 2012 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need a tool to report on ITSM app license usage

Howard,

Welcome back.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Thursday, June 21, 2012 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Need a tool to report on ITSM app license usage

Hi all and I am back from my transplant. Thanks to all

Now for my first posting, I Need a tool to report on ITSM app license usage
by user and company.

We are moving to 7.6.4

Thanks

Hbr

Sent from my iPhone 4

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Re: Next ARS version

[Support]

I think it was to be 7.7, but then BMC decided there are enough new 
feature to call it 8.0.


On 24/06/2012 12:22, Jose Huerta wrote:

** I'm a bit confused about next version.

Some people told me that it will be 7.7, but others say 8.0. I'm sure 
that you'll have the correct answer.


Regards,

Jose Huerta
http://theremedyforit.com/
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ARSmarts - Kifinti partnership

[Support]

Hello List,

ARSmarts  and Kifinti  
will work together to answer the needs of the Canadian market.  Under 
this new partnership, Kifinti will distribute the award-winning software 
ARSmarts (available now in v. 2.8.1).


Kifinti has extensive Remedy experience and is focused entirely on 
Service, Infrastructure & Security Management solutions.  By adding 
ARSmarts to its partners portfolio, Kifinti completes its offering to 
Remedy users, covering ITSM as well as custom applications.


Best regards.

Kaïs
kais.albas...@arsmarts.com

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ARSmarts launches Smart Replacement Program for Abydos Analyser users

[Support]

Hello List,

We decided to start the "Smart Replacement Program" for Abydos Analyser 
users.  Under this program, companies who wish to replace their Abydos 
Analyser by ARSmarts will get a 50% rebate on our list price.  Just 
contact me if you are interested.


Best regards.

Kaïs
kais.albas...@arsmarts.com

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Check the new ARSmarts Data Manager at the WWRUG12

[Support]

Hello list,

It's been hard work, but we've done it.  Be certain to visit our booth 
at WWRUG12 to check our new ARSmarts Data Manager.  With this new 
module, you can access your AR System data as needed for Remedy 
application developers and managers.


See you all in San Jose.

Kaïs

kais.albas...@arsmarts.com

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ARSmarts Data Manager best new product at WWRUG12

[Support]

Hello List,

For the second year in a row, ARSmarts was voted best new product by the 
attendees of the WWRUG.  Thank you very much to all of you for your 
support.  And also a big, big "thank you" to the WWRUG committee and to 
all the volunteers who made the 2012 edition of the WWRUG a success !!!


Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Any tool similar to Abydos Analyser!!

[Support]

Hi Vikram,

You should have a look at www.arsmarts.com.  Maybe the Grapher module 
would answer your needs.


Best regards.

Kaïs.

On 13/12/2012 11:20, Vikram wrote:

hi List,

Can anyone point me to a tool which is similar to Abydos analyser. What we need 
is be able to see the system workflow and forms relationship in a pictorial way 
instead of doing it ourself via the dev studio and show relationship feature.

Is there any such thing avaliable in real which can tell me that this is my 
application structure and this is how the forms are related to each other or I 
sholud better get going with the manual way of finding it out?

Thanks,
Vikram

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