Re: AR System Historical License Usage and App-licenses?
Just as a quick FYI, this has been duplicated back at BMC and tentatively corrected in the upcoming mid-2012 release. It's also under consideration for a future service pack to 7.6.04. My apologies that it is taking this long for something first introduced in 2009 to be corrected to a usable status. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brent Goodman Sent: Saturday, April 21, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Historical License Usage and App-licenses? Note that application licenses are not tracked yet in 7.6.04, only the AR Server licenses will show up. If monitoring, you will see each application license that the user has attached show up, but the time stamp will be the same as the AR licenses. BMC stated that the ground work is in place for tracking the application licenses, but the full implementation won't be available till the next release (possibly). Sent from my iPhone, so typo's or funky words can and do happen! On Apr 19, 2012, at 6:56 AM, "Goodall, Andrew C" wrote: > We have found it to be unreliable as well, very buggy (especially for a > server group) > Reported those issues, but no resolution - gave up. Not worth my time or > effort with BMC support. > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, April 19, 2012 1:18 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR System Historical License Usage and App-licenses? > > Hi Strauss, > > That aligns more or less with my own findings. > > I don't know why the application licenses are missing from the Historical > form though, and that seems like a bug. I am unable to report it, as we do > not have support on ITSM for our company (RRR is still on green > licensing...). > > I think that something related to license logging happened in SP2, but I > don't know exactly what. > > There are some text on multiple records for a single record in the Current > statistics form, but that should only be valid in a multi-server > environment I think... > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Here are my observations, in case they are useful to you. >> >> There are 24,288 records in my test server - a clone of production from >> last November - and over 50,000 on production today (queries limited to >> 50,000 and unqualified queries not allowed); searching on 'Application >> Name' = "AR Server". As you stated, those are the only types of records >> present. >> >> We turned License Tracking on for Write Licenses after upgrading to >> 7.6.04.01 last summer, before it went into production. It is disabled on >> the test server, so the records came from cloning production. >> >> On my test server, the AR System Current License Usage form is empty - >> License Tracking was disabled. On production I am unable to do an >> unqualified search, but I found a two ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: AR System Historical License Usage and App-licenses?
Hi Brent, In that case we still need to use the traditional user-log to get full application license statistics on a user level. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Note that application licenses are not tracked yet in 7.6.04, only the AR > Server licenses will show up. > > If monitoring, you will see each application license that the user has > attached show up, but the time stamp will be the same as the AR licenses. > > BMC stated that the ground work is in place for tracking the application > licenses, but the full implementation won't be available till the next > release (possibly). > > > > > Sent from my iPhone, so typo's or funky words can and do happen! > > On Apr 19, 2012, at 6:56 AM, "Goodall, Andrew C" wrote: > >> We have found it to be unreliable as well, very buggy (especially for a >> server group) >> Reported those issues, but no resolution - gave up. Not worth my time or >> effort with BMC support. >> >> Regards, >> >> Andrew Goodall >> Software Engineer 2 | Development Services | jcpenney . www.jcp.com >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >> Sent: Thursday, April 19, 2012 1:18 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: AR System Historical License Usage and App-licenses? >> >> Hi Strauss, >> >> That aligns more or less with my own findings. >> >> I don't know why the application licenses are missing from the >> Historical >> form though, and that seems like a bug. I am unable to report it, as we >> do >> not have support on ITSM for our company (RRR is still on green >> licensing...). >> >> I think that something related to license logging happened in SP2, but I >> don't know exactly what. >> >> There are some text on multiple records for a single record in the >> Current >> statistics form, but that should only be valid in a multi-server >> environment I think... >> >>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >>> Here are my observations, in case they are useful to you. >>> >>> There are 24,288 records in my test server - a clone of production from >>> last November - and over 50,000 on production today (queries limited to >>> 50,000 and unqualified queries not allowed); searching on 'Application >>> Name' = "AR Server". As you stated, those are the only types of >>> records >>> present. >>> >>> We turned License Tracking on for Write Licenses after upgrading to >>> 7.6.04.01 last summer, before it went into production. It is disabled >>> on >>> the test server, so the records came from cloning production. >>> >>> On my test server, the AR System Current License Usage form is empty - >>> License Tracking was disabled. On production I am unable to do an >>> unqualified search, but I found a two > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: AR System Historical License Usage and App-licenses?
Note that application licenses are not tracked yet in 7.6.04, only the AR Server licenses will show up. If monitoring, you will see each application license that the user has attached show up, but the time stamp will be the same as the AR licenses. BMC stated that the ground work is in place for tracking the application licenses, but the full implementation won't be available till the next release (possibly). Sent from my iPhone, so typo's or funky words can and do happen! On Apr 19, 2012, at 6:56 AM, "Goodall, Andrew C" wrote: > We have found it to be unreliable as well, very buggy (especially for a > server group) > Reported those issues, but no resolution - gave up. Not worth my time or > effort with BMC support. > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, April 19, 2012 1:18 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR System Historical License Usage and App-licenses? > > Hi Strauss, > > That aligns more or less with my own findings. > > I don't know why the application licenses are missing from the Historical > form though, and that seems like a bug. I am unable to report it, as we do > not have support on ITSM for our company (RRR is still on green > licensing...). > > I think that something related to license logging happened in SP2, but I > don't know exactly what. > > There are some text on multiple records for a single record in the Current > statistics form, but that should only be valid in a multi-server > environment I think... > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Here are my observations, in case they are useful to you. >> >> There are 24,288 records in my test server - a clone of production from >> last November - and over 50,000 on production today (queries limited to >> 50,000 and unqualified queries not allowed); searching on 'Application >> Name' = "AR Server". As you stated, those are the only types of records >> present. >> >> We turned License Tracking on for Write Licenses after upgrading to >> 7.6.04.01 last summer, before it went into production. It is disabled on >> the test server, so the records came from cloning production. >> >> On my test server, the AR System Current License Usage form is empty - >> License Tracking was disabled. On production I am unable to do an >> unqualified search, but I found a two ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: AR System Historical License Usage and App-licenses?
We have found it to be unreliable as well, very buggy (especially for a server group) Reported those issues, but no resolution - gave up. Not worth my time or effort with BMC support. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 19, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Historical License Usage and App-licenses? Hi Strauss, That aligns more or less with my own findings. I don't know why the application licenses are missing from the Historical form though, and that seems like a bug. I am unable to report it, as we do not have support on ITSM for our company (RRR is still on green licensing...). I think that something related to license logging happened in SP2, but I don't know exactly what. There are some text on multiple records for a single record in the Current statistics form, but that should only be valid in a multi-server environment I think... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Here are my observations, in case they are useful to you. > > There are 24,288 records in my test server - a clone of production from > last November - and over 50,000 on production today (queries limited to > 50,000 and unqualified queries not allowed); searching on 'Application > Name' = "AR Server". As you stated, those are the only types of records > present. > > We turned License Tracking on for Write Licenses after upgrading to > 7.6.04.01 last summer, before it went into production. It is disabled on > the test server, so the records came from cloning production. > > On my test server, the AR System Current License Usage form is empty - > License Tracking was disabled. On production I am unable to do an > unqualified search, but I found a two day old record for my support staff > account for Problem Management, so the data must be transient (there was > not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in > while testing). There are records present when I search for specific user > names. The only ones I find under 'Application Name' = "BMC:Incident > Mgmt" are 333 Floats with multiple entries across several days and on the > same day for frequent users. I only pick up 22 records for Fixed licenses > - for AR Server and BMC:Incident Mgmt - and there is only one record for > each license type for each user - and only recent users, back to the most > recent AR Server service start. > > Interesting. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Wednesday, April 18, 2012 8:06 AM > To: arslist@ARSLIST.ORG > Subject: AR System Historical License Usage and App-licenses? > > Hi, > > Has anyone seen any application data in the "AR System Historical License > Usage" form? > > I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see > anything but 'Application Name' = "AR Server" in there. > > If you look at the "AR System Current License Usage", you will see the > Application Licenses though... > > Note that to see any data at all, this has to be turned on in Server > Information -> Configuration -> License Tracking. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >
Re: AR System Historical License Usage and App-licenses?
Hi Strauss, That aligns more or less with my own findings. I don't know why the application licenses are missing from the Historical form though, and that seems like a bug. I am unable to report it, as we do not have support on ITSM for our company (RRR is still on green licensing...). I think that something related to license logging happened in SP2, but I don't know exactly what. There are some text on multiple records for a single record in the Current statistics form, but that should only be valid in a multi-server environment I think... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Here are my observations, in case they are useful to you. > > There are 24,288 records in my test server - a clone of production from > last November - and over 50,000 on production today (queries limited to > 50,000 and unqualified queries not allowed); searching on 'Application > Name' = "AR Server". As you stated, those are the only types of records > present. > > We turned License Tracking on for Write Licenses after upgrading to > 7.6.04.01 last summer, before it went into production. It is disabled on > the test server, so the records came from cloning production. > > On my test server, the AR System Current License Usage form is empty - > License Tracking was disabled. On production I am unable to do an > unqualified search, but I found a two day old record for my support staff > account for Problem Management, so the data must be transient (there was > not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in > while testing). There are records present when I search for specific user > names. The only ones I find under 'Application Name' = "BMC:Incident > Mgmt" are 333 Floats with multiple entries across several days and on the > same day for frequent users. I only pick up 22 records for Fixed licenses > - for AR Server and BMC:Incident Mgmt - and there is only one record for > each license type for each user - and only recent users, back to the most > recent AR Server service start. > > Interesting. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Wednesday, April 18, 2012 8:06 AM > To: arslist@ARSLIST.ORG > Subject: AR System Historical License Usage and App-licenses? > > Hi, > > Has anyone seen any application data in the "AR System Historical License > Usage" form? > > I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see > anything but 'Application Name' = "AR Server" in there. > > If you look at the "AR System Current License Usage", you will see the > Application Licenses though... > > Note that to see any data at all, this has to be turned on in Server > Information -> Configuration -> License Tracking. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: AR System Historical License Usage and App-licenses?
Thank you very much for this informationI will look in to this to day. Misi Mladoniczky wrote: > > Hi, > > Has anyone seen any application data in the "AR System Historical License > Usage" form? > > I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see > anything but 'Application Name' = "AR Server" in there. > > If you look at the "AR System Current License Usage", you will see the > Application Licenses though... > > Note that to see any data at all, this has to be turned on in Server > Information -> Configuration -> License Tracking. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/AR-System-Historical-License-Usage-and-App-licenses--tp33707660p33708680.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: AR System Historical License Usage and App-licenses?
Here are my observations, in case they are useful to you. There are 24,288 records in my test server - a clone of production from last November - and over 50,000 on production today (queries limited to 50,000 and unqualified queries not allowed); searching on 'Application Name' = "AR Server". As you stated, those are the only types of records present. We turned License Tracking on for Write Licenses after upgrading to 7.6.04.01 last summer, before it went into production. It is disabled on the test server, so the records came from cloning production. On my test server, the AR System Current License Usage form is empty - License Tracking was disabled. On production I am unable to do an unqualified search, but I found a two day old record for my support staff account for Problem Management, so the data must be transient (there was not one for 'Application Name' = "BMC:Incident Mgmt" until I logged in while testing). There are records present when I search for specific user names. The only ones I find under 'Application Name' = "BMC:Incident Mgmt" are 333 Floats with multiple entries across several days and on the same day for frequent users. I only pick up 22 records for Fixed licenses - for AR Server and BMC:Incident Mgmt - and there is only one record for each license type for each user - and only recent users, back to the most recent AR Server service start. Interesting. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, April 18, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: AR System Historical License Usage and App-licenses? Hi, Has anyone seen any application data in the "AR System Historical License Usage" form? I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see anything but 'Application Name' = "AR Server" in there. If you look at the "AR System Current License Usage", you will see the Application Licenses though... Note that to see any data at all, this has to be turned on in Server Information -> Configuration -> License Tracking. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
AR System Historical License Usage and App-licenses?
Hi, Has anyone seen any application data in the "AR System Historical License Usage" form? I have tested this on an 7.6.04 SP2 system with ITSM, and I do not see anything but 'Application Name' = "AR Server" in there. If you look at the "AR System Current License Usage", you will see the Application Licenses though... Note that to see any data at all, this has to be turned on in Server Information -> Configuration -> License Tracking. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
