ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the pros and cons of upgrading ARSystem and/or ITSM from 6.x to 7.x. I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the What's New documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED)
There are several reasons that an organization might decide to migrate to ITSM 7: - More effective ITIL Compliance. - Functionality to allow IT to better meet the needs of the business. - A desire to use top-flight Service Management tools. - A need to prove that BMC's implementations are WAY more time and cost-effective than SAP's. - ROI on upgrade is still worth the cost and time. - Unresolved masochistic issues on part of current developer/administrator. Obviously, some of those might be more useful than others. ;-) I wish you well. Rick On 10/9/07, Luttmann, Michael W CTR USA [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the pros and cons of upgrading ARSystem and/or ITSM from 6.x to 7.x. I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the What's New documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Thanks, Rick. I'll have to deal with that last bullet during my regular therapy sessions. Mike L. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 09, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED) ** There are several reasons that an organization might decide to migrate to ITSM 7: * More effective ITIL Compliance. * Functionality to allow IT to better meet the needs of the business. * A desire to use top-flight Service Management tools. * A need to prove that BMC's implementations are WAY more time and cost-effective than SAP's. * ROI on upgrade is still worth the cost and time. * Unresolved masochistic issues on part of current developer/administrator. Obviously, some of those might be more useful than others. ;-) I wish you well. Rick On 10/9/07, Luttmann, Michael W CTR USA [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the pros and cons of upgrading ARSystem and/or ITSM from 6.x to 7.x. I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the What's New documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE __20060125___This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED)
I would have to add the built-in multi-tenancy capability of ITSM 7, with its improved data security and the possibility of decentralized management and organizational-specific tools (categorizations, templates, summaries, etc.,) as a major reason for the migration. If you have _ever_ had any groups that wanted their tickets to be secured from visibility, or who basically wanted to control their own piece of the application, ITSM 7 will do this OOTB. You have to be willing to give up Guest user access, but a lot of sites have never allowed that anyway; we never have. Of course, multi-tenancy can make configuration significantly more complicated, depending on how far down you decide to segment your organization(s), and that is reflected in Rick's last bullet on masochism. Multi-tenancy has been the primary selling point for ITSM 7 here; we never went to ITSM 6 from 5.5 since there was so little to be gained in app functionality. ITIL is not a factor, there are only three of us here who know what it means; we get more mileage out of the best practices for IT service support translation. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luttmann, Michael W CTR USA Sent: Tuesday, October 09, 2007 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Thanks, Rick. I'll have to deal with that last bullet during my regular therapy sessions. Mike L. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, October 09, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARSystem 7 and ITSM 7 Upgrades (UNCLASSIFIED) ** There are several reasons that an organization might decide to migrate to ITSM 7: * More effective ITIL Compliance. * Functionality to allow IT to better meet the needs of the business. * A desire to use top-flight Service Management tools. * A need to prove that BMC's implementations are WAY more time and cost-effective than SAP's. * ROI on upgrade is still worth the cost and time. * Unresolved masochistic issues on part of current developer/administrator. Obviously, some of those might be more useful than others. ;-) I wish you well. Rick On 10/9/07, Luttmann, Michael W CTR USA [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Listers - I humbly beseech the intelligent masses out there for some quick talking points. Tomorrow, I am briefing my chain-of-command (paycheck signers) on our Remedy 6.3 system and current issues. One topic will be the pros and cons of upgrading ARSystem and/or ITSM from 6.x to 7.x. I've done an upgrade of the server portion before, and I can handle that. What I need would be: Why it is a good idea to attempt an upgrade of ITSM. I have the What's New documents, etc., but can't find any really good summary of what would be gained (versus pain incurred in the upgrade/migration process) to make it worthwhile, especially in a one-man shop. I just need bullet-type talking points. Quick replies would be appreciated. Thanks in advance. Michael W. Luttmann Fort Carson, CO [EMAIL PROTECTED] 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE __20060125___This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
