Re: [rt-users] Assign permissions massively
On 03/29/2012 08:58 PM, Juanjo wrote: > In my RT migration (3.6.5 to 4.0.5) i lost some users rights. > > The users can´t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by "lost"?
[rt-users] Assign permissions massively
Hello Again. In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. I need to grant all useres permission to open tickets, reply to its and Peremit Outgoing mail. How can i do it? Regards and thanks. -- Un saludo. Juanjo Corral
Re: [rt-users] logo change
I resolved the issue by copy the image file to /opt/rt4/local/html/NoAuth/images/bpslogo.png the image file is less than 1 MB (don't know if that is a database problem). Thanks every one for helping me . -Arun On Thu, Mar 29, 2012 at 11:19 PM, Kevin Falcone wrote: > On Thu, Mar 29, 2012 at 08:28:03PM +0530, Arun ragini wrote: >> I'm trying to change the logo through /Admin/Tools/Theme.html , >> but when I click upload just waits and waits the clears the upload and >> stops. >> >> Any idea what;s happening. I'm not running under any webserver running >> the RT through RT Server on port > > You don't say what database you're using, there was a bug with large > logo files and MySQL that will be resolved when we release 4.0.6. You > may be fine just using a smaller version of your logo for now, or you > may need to apply the database upgrade. > > -kevin -- www.opensourcer.net
Re: [rt-users] logo change
On Thu, Mar 29, 2012 at 08:28:03PM +0530, Arun ragini wrote: > I'm trying to change the logo through /Admin/Tools/Theme.html , > but when I click upload just waits and waits the clears the upload and > stops. > > Any idea what;s happening. I'm not running under any webserver running > the RT through RT Server on port You don't say what database you're using, there was a bug with large logo files and MySQL that will be resolved when we release 4.0.6. You may be fine just using a smaller version of your logo for now, or you may need to apply the database upgrade. -kevin pgp67lUYHVIwp.pgp Description: PGP signature
[rt-users] FW: logo change
> I'm trying to change the logo through /Admin/Tools/Theme.html , but > when I click upload just waits and waits the clears the upload and > stops. The most reliable way I've found is to overwrite bpslogo.png at /opt/rt4/share/html/NoAuth/images I'd suggest keeping a copy around of your logo as upgrades will likely overwrite your change. I haven't tried putting it in the local folders to avoid that overwrite problem. Might be worth trying... You'll likely have to create some of the path yourself: /opt/rt4/local/html/NoAuth/images/bpslogo.png
Re: [rt-users] Correspondence and Resolved
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ah, that's exactly what I was after! Many thanks, Giuseppe On 29/03/12 15:38, Ruslan Zakirov wrote: > > Yes. With transaction batch staged scrip. You can find an example > on the wiki. > > Ruslan from phone. > > 29.03.2012 16:46 пользователь "Giuseppe Sollazzo" > mailto:gsoll...@sgul.ac.uk>> написал: > > > Hi there, we have templates for Correspondence and Resolved, as I > guess most people around here. > > The Correspondence template is activated whenever there is a > message sent, whereas the Resolved is sent when the status is > changed to "Resolved". > > If I resolve a ticket by adding a message (and selecting "Reply to > the user" rather than commenting), both templates are triggered, so > the user receives a first message with the reply, and a second > message with the "Job closed" message. > > The question is: is there any way to intercept this situation and > send just one message? > > Thanks, Giuseppe > - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdIaOAAoJEAqigArPBfJXA/MH/RvEXlkQQ5tJUyystaXXwyT6 dh5s5O4Zv4JAz6tX42h9fCKb83rgHmZAobK/3O/9yQ/n7NL5j92Krg2Porfp06XP GieWkRysrwWkm6gqiNifzdAVcR7r9LkEx4HAu0okDPu5Fy6GoX9U4GJ/jGJs6Bp7 GhXAF8r5RGUS75MCWO9Y+SvXIpGOFvLJHXDIYAo0du1D6XEmKdUXiH60yxeg0HcX a+oFZHDHrkxEFKucQ/Gbx6a2iUwoarFyYAih+SG8c0F4TWlj6jYSvjilQaj50TNZ pouh7Sm7+5/exMvbzxQ3j2wJbNg9ja8i+z+K5o6sBAKBhp6kb/j6BDJnkzRCoZI= =Igoc -END PGP SIGNATURE-
Re: [rt-users] chart link with double slash in dashboard
Here are the config files, as I said it happens only in the collection
of charts in a dashboard, if I load a chart directly the edit bar is
appearing normally in both 4.0.2 and 4.0.5. What I also found out that
if I do a quicksearch in RT 4.0.2 I don't get the edit bar, in RT
4.0.5 it shows up.
2012/3/29 Thomas Sibley :
> On 03/29/2012 05:12 AM, Givano wrote:
>> It looks like a bug in RT for me but maybe it's something wrong with
>> my config. Anyone can confirm this problem as well?
>
> Send your RT_SiteConfig.pm and apache conf otherwise we can't know if
> it's a config problem.
AddDefaultCharset UTF-8
PerlSetEnv RT_SITE_CONFIG /etc/request-tracker4/RT_SiteConfig.pm
ServerAdmin r...@company.com
Redirect / https://rt.company.com/
DocumentRoot /usr/share/request-tracker4/html
Order allow,deny
Allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server
# Limit mail gateway access to localhost by default
Order Allow,Deny
Allow from 127.0.0.1
Allow from 10.128.19.177
Allow from 10.1.128.56
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-server");
RT_SiteConfig.pm
Description: Binary data
ServerName rt.company.com
ServerAlias srv-vie-rt4.vie.company.com
ServerAdmin r...@company.com
AddDefaultCharset UTF-8
PerlSetEnv RT_SITE_CONFIG /etc/request-tracker4/RT_SiteConfig.pm
ServerAdmin r...@company.com
DocumentRoot /usr/share/request-tracker4/html
Order allow,deny
Allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server
# Limit mail gateway access to localhost by default
Order Allow,Deny
Allow from 127.0.0.1
Allow from 10.128.19.177
Allow from 10.1.128.56
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-server");
ErrorLog /var/log/apache2/error.log
LogLevel warn
CustomLog /var/log/apache2/ssl_access.log combined
SSLEngine on
SSLCertificateFile/etc/apache2/ssl/rt.company.com_crt.pem
SSLCertificateKeyFile /etc/apache2/ssl/rt.company.com_key.pem
SSLCACertificateFile /etc/ssl/mm/MMWebSvc_combined_crt.pem
SSLOptions +StdEnvVars
SSLOptions +StdEnvVars
BrowserMatch ".*MSIE.*" \
nokeepalive ssl-unclean-shutdown \
downgrade-1.0 force-response-1.0
[rt-users] logo change
Hi All, I'm trying to change the logo through /Admin/Tools/Theme.html , but when I click upload just waits and waits the clears the upload and stops. Any idea what;s happening. I'm not running under any webserver running the RT through RT Server on port Thanks for your time Arun -- www.opensourcer.net
Re: [rt-users] Correspondence and Resolved
Yes. With transaction batch staged scrip. You can find an example on the wiki. Ruslan from phone. 29.03.2012 16:46 пользователь "Giuseppe Sollazzo" написал: > > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Hi there, > we have templates for Correspondence and Resolved, as I guess most > people around here. > > The Correspondence template is activated whenever there is a message > sent, whereas the Resolved is sent when the status is changed to > "Resolved". > > If I resolve a ticket by adding a message (and selecting "Reply to the > user" rather than commenting), both templates are triggered, so the > user receives a first message with the reply, and a second message > with the "Job closed" message. > > The question is: is there any way to intercept this situation and send > just one message? > > Thanks, > Giuseppe > > - -- > > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: gsoll...@sgul.ac.uk > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > > -BEGIN PGP SIGNATURE- > Version: GnuPG v1.4.10 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iQEcBAEBAgAGBQJPdFmsAAoJEAqigArPBfJXPloIAJg80dTkyfKy2yb6AfelQwYn > ae+zcOxEyUuClofqAu+68Jl4BRNlGOP01xVCwEHrkoAugerjAtikh4736UCYxz6g > /6sdieggO+Vx+qu5fYJ0Hk0FqzesRpnRWc3qSiizlsVIGB3Yf0fC3U1HMgRK50I+ > xoW2MINwSsn4cC8//+ZyO1UW7BqeDs2v7ByrXkDBmGOKrLvB8w9004zJI1cGkRuV > ZVInnx/dQowTIrzfnVzFnX/rjbzyff0uG0D8qin1Q+vQiZSHr6t+Et+8Wx0Kcjf+ > o5pDdA11AldC4pJksEUI6IfqSB+T4WUp9gXeWLzuwPTMG2ZoV/UgK4tHqTWlJSc= > =Ct+k > -END PGP SIGNATURE- > >
Re: [rt-users] chart link with double slash in dashboard
On 03/29/2012 05:12 AM, Givano wrote: > It looks like a bug in RT for me but maybe it's something wrong with > my config. Anyone can confirm this problem as well? Send your RT_SiteConfig.pm and apache conf otherwise we can't know if it's a config problem.
[rt-users] Correspondence and Resolved
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, we have templates for Correspondence and Resolved, as I guess most people around here. The Correspondence template is activated whenever there is a message sent, whereas the Resolved is sent when the status is changed to "Resolved". If I resolve a ticket by adding a message (and selecting "Reply to the user" rather than commenting), both templates are triggered, so the user receives a first message with the reply, and a second message with the "Job closed" message. The question is: is there any way to intercept this situation and send just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdFmsAAoJEAqigArPBfJXPloIAJg80dTkyfKy2yb6AfelQwYn ae+zcOxEyUuClofqAu+68Jl4BRNlGOP01xVCwEHrkoAugerjAtikh4736UCYxz6g /6sdieggO+Vx+qu5fYJ0Hk0FqzesRpnRWc3qSiizlsVIGB3Yf0fC3U1HMgRK50I+ xoW2MINwSsn4cC8//+ZyO1UW7BqeDs2v7ByrXkDBmGOKrLvB8w9004zJI1cGkRuV ZVInnx/dQowTIrzfnVzFnX/rjbzyff0uG0D8qin1Q+vQiZSHr6t+Et+8Wx0Kcjf+ o5pDdA11AldC4pJksEUI6IfqSB+T4WUp9gXeWLzuwPTMG2ZoV/UgK4tHqTWlJSc= =Ct+k -END PGP SIGNATURE-
Re: [rt-users] REST + user without e-mail address = no requestor
Try id instead of name, but I wouldn't be surprised if it doesn't work.
Ruslan from phone.
29.03.2012 13:54 пользователь "Arthur Rance"
написал:
> Hello,
>
> Is it possible to create a ticket through REST with a user which has no
> e-mail address ?
>
> This doesn't work :
>
> #!/usr/bin/env perl
>
> use strict;
>
> use RT::Client::REST;
>
> my $rt = RT::Client::REST->new( server => 'http://myrtserver' );
> $rt->login(username => 'user', password => 'password' );
>
> $rt->create
> (
> type => 'ticket',
> set =>
> {
> requestor => 'rt_user', # user with no e-mail address
> queue => 'test',
> subject => 'test'
> },
> text => '1 2 1 2 this is a test'
> );
>
> # the ticket is created without any requestor...
>
>
[rt-users] REST + user without e-mail address = no requestor
Hello,
Is it possible to create a ticket through REST with a user which has no e-mail
address ?
This doesn't work :
#!/usr/bin/env perl
use strict;
use RT::Client::REST;
my $rt = RT::Client::REST->new( server => 'http://myrtserver'
);$rt->login(username => 'user', password => 'password' );
$rt->create( type => 'ticket', set => {requestor => 'rt_user', # user
with no e-mail addressqueue => 'test',subject => 'test' }, text => '1
2 1 2 this is a test');
# the ticket is created without any requestor...
Re: [rt-users] Tests
On Thu, Mar 29, 2012 at 4:54 AM, Tim Cutts wrote: > > Insecure dependency in require while running with -T switch at > /opt/rt4/lib/RT/Config.pm line 904. > > That's the key line. It looks like a conflict between using taint mode > and the Config.pm file. Try the test without taint mode on? It doesn't > really matter for a unit test, and RT is known not to work under taint mode > anyway. Ah yes, that cracked it. I'm also going to try switching from Test:More to RT:Test after I recover from my surgery. Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] no response after login
I have reconfigured the virtual host to use only mod_perl ...I changed the
owner of noauth folder , delete mason cache, restart the service, changed the
own of mason cache to be owned be www..restart the service..I logged ..but
still the problem..
From: Joe Harris
To: ahmad shaban
Cc: "rt-users@lists.bestpractical.com"
Sent: Thursday, March 29, 2012 12:54 AM
Subject: Re: [rt-users] no response after login
Make sure the noauth folder is owned by the web user. And I think after the
change you need to delete mason cache.
Someone correct me if I'm wrong. I think my initial installation I had this
issue and it was the fix.
Sent from my mobile device.
On Mar 28, 2012, at 6:45 PM, ahmad shaban wrote:
>
>Dear ,
>I installed a new version of rt 4.0.5 on
Ubuntu with MySQL database. After login with root I receive no response ,
just redirects me to /NoAuth/Login.html ..i have review the
configuration as below
>
>
>
>site config
>
>Set( $rtname, 'rtsystem');
>Set($Organization, "rtsystem.ipmagix.com");
>Set($Timezone, 'Africa/Cairo');
>#Set($WebBaseURL, "http://rtsystem.ipmagix.com/";);
>#Set($WebPath,"/");
>Set($WebDomain,'10.10.1.110');
>Set($SendmailPath, "/usr/lib/sendmail");
>Set($LogToSyslog,
'');
>Set($LogToFile,
'debug');
>Set($LogDir, '/opt/rt4/var/log');
>Set($LogToFileNamed , "rt.log");
>
>VirtualHost config
>
>
> ServerAdmin webmaster@localhost
> ServerName rtsystem
>
> DocumentRoot /opt/rt4/share/html
> AddDefaultCharset UTF-8
> ErrorLog /opt/rt4/var/log/apache2.error
> TransferLog
/opt/rt4/var/log/apache2.access
> SetHandler
/opt/rt4/sbin/rt-server.fcgi
> AddHandler fastcgi-script
fcgi
> ScriptAlias /
/opt/rt4/sbin/rt-server.fcgi/
>
> SetHandler
default
>
>
>Order allow,deny
>Allow from all
>
>AddDefaultCharset UTF-8
>
>SetHandler perl-script
>PerlResponseHandler Plack::Handler::Apache2
>PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>
>
>use Plack::Handler::Apache2;
>Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>
>
>
>apache2.access log
>
>[28/Mar/2012:15:50:58 +0200] "GET / HTTP/1.1" 200
1696
>[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/images/bpslogo.png
HTTP/1.1" 200 3929
>[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/print.css
HTTP/1.1" 200 989
>[28/Mar/2012:15:50:59 +0200] "GET
/NoAuth/js/squished-6812ec8beec9403a8b720b6be4f3d8c9.js HTTP/1.1" 200
62655
>[28/Mar/2012:15:50:59 +0200] "GET
>/NoAuth/css/aileron-squished-14db9fc647cded1a2cab3bdfc63aad2f.css
HTTP/1.1" 200 15297
>[28/Mar/2012:15:51:00 +0200] "GET
/NoAuth/css/web2/images/background-gradient.png HTTP/1.1" 200 394
>[28/Mar/2012:15:51:05 +0200] "POST /NoAuth/Login.html
HTTP/1.1" 200 26
>[28/Mar/2012:15:51:14 +0200] "OPTIONS * HTTP/1.0"
200 -
>[28/Mar/2012:15:51:20 +0200] "OPTIONS * HTTP/1.0"
200 -
>
>rt.log
>
>[Wed Mar 28 13:50:39 2012] [debug]: RT's GnuPG libraries
couldn't successfully read your configured GnuPG home directory
(/opt/rt4/var/data/gpg).
PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595)
>[Wed Mar 28 13:50:39 2012] [debug]: The RTAddressRegexp
option is not set in the config. Not setting this option results in additional
SQL queries to check whether each address belongs to RT or not. It is
especially important to set this option if RT recieves emails on addresses that
are not in the database or config. (/opt/rt4/sbin/../lib/RT/Config.pm:454)
>[Wed Mar 28 13:51:05 2012] [info]: Successful login for root
from 10.10.1.106 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:670)
>
>
>So please if you have any idea please feed me back
>BR
>Ahemd Shaban
>
>
>
[rt-users] chart link with double slash in dashboard
Hi, when I open a saved chart over dashboard the edit menu "Edit Search Advanced Show Results..." is not showing up. After comparing with saved searches view I've noticed that the link in Dashboard to this chart have a second slash between hostname and Search - looking like following: https://rt.company.com//Search/Chart.html?ChartStyle=bar&Format=&PrimaryGroupBy=Owner.RealName&Query=Queue%20%3D%20'COMPANY%3A%3ACIT%3A%3AInfrastructure'%20AND%20(%20%20Status%20%3D%20'resolved'%20)%20AND%20Resolved%20%3E%20'7%20days%20ago'&SavedSearchId=RT%3A%3AGroup-8498-SavedSearch-88160&SearchType=Chart When I manually remove the second slash the edit menu appears again. The link is builded wrongly only for charts, normal saved searches don't have this second slash. I checked my config files, also tried rt 4.0.5 - with same result. It looks like a bug in RT for me but maybe it's something wrong with my config. Anyone can confirm this problem as well? Thanks in advance, Ivan
Re: [rt-users] Tests
On 28 Mar 2012, at 22:56, Paul Tomblin wrote: > Insecure dependency in require while running with -T switch at > /opt/rt4/lib/RT/Config.pm line 904. That's the key line. It looks like a conflict between using taint mode and the Config.pm file. Try the test without taint mode on? It doesn't really matter for a unit test, and RT is known not to work under taint mode anyway. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
