Hi,
These are only guesses, based on your results, but I think that the
important nextId-number would be the base-form-arschema-record (without
the __o).
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enoug
Not only would that be great as OOTB but I think the incident needs to
be flagged in some way as "Needing Action" as a result of an incoming
work info update.
I think this is needed as well for those "Heads down" service desk
support groups where you don't necessarily use email notifications.
JD
I'll second that. I've done this at 3 other places so far. It is trickier
than you might think, though. As I real we had to create the work info and then
go back and read the attachments from the Email attachments form.
Doug
--
Doug Blair
+1 224-558-5462
Sent from my iPad2
Any typographi
Okay, maybe not...
NTE:SYS-Define NT Events is schemaId 606
BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some
notifications and that required additional attributes in the Notification Event
field.
NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118
NT
It seems like there used to be one that notified you when a customer updated
the ticket, but my memory wants to date that as pre v7.x.
What needs to be out-of-the-box, configurable with an on/off toggle,
defaulted to "off":
1. Process inbound email, match it up with an existing ticket (<= Resolve
Observations:
On my upgraded 7.6.04 system, there are now TWO schemas:
HPD:Help Desk (schemaId 993)
HPD:Help Desk__o (schemaId 2052)
There are still the usual T, H, and B tables for 993, but NONE defined for
2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the
a
As designed. You are not updating the TICKET.
But I do understand their point.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of "Mario Röhr"
Sent: Tuesday, April 19, 2011 1:24 AM
To: arslist@ARSLIST.ORG
Subject: ITS
I have not been able to find an answer to this by browsing the BMC KB, ARSList
or the product documentation so I was hoping someone here might have the answer.
I have a request to add a new column to an attachment pool that would display
the date an attachment is added. Is this something that i
There is no such thing...
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Martinez, Marcelo A [marc...@cpchem.com]
Sent: Thursday, April 14, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: notification on wo
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