Re: Cannot load required libraries - RKM 7.2

restart of Tomcat.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Monday, December 21, 2009 3:07 AM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 ** Hi Joe

Re: Cannot load required libraries - RKM 7.2

- On Fri, 12/18/09, Ram Rudra wrote: From: Ram Rudra Subject: Re: Cannot load required libraries - RKM 7.2 To: arslist@ARSLIST.ORG Date: Friday, December 18, 2009, 12:31 PM ** Thanks, I tried BMC Support KB ID's 200

Re: Cannot load required libraries - RKM 7.2

.  Confirm that you have the correct host, user, password for your AR Connection setting in KMS_Config.xml.  This user must be an Administrator and have a fixed license. Hope that helps.Alan BlakeKnowlysis --- On Fri, 12/18/09, Ram Rudra wrote: From: Ram Rudra Subject: Re: Cannot load required

Re: Cannot load required libraries - RKM 7.2

.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Friday, December 18, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot load required libraries - RKM 7.2 ** Thanks, I tried BMC

Re: Cannot load required libraries - RKM 7.2

Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven't installed anot

Re: Cannot load required libraries - RKM 7.2

Thanks, That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? For the above questio

Re: Cannot load required libraries - RKM 7.2

We had the same issue with Tomcat on Solaris. Found the BMC Support KB ID's 20009238 and 20005406 helpful. For us it was how the LD_LIBRARY_PATH was being set in the catalina.sh On Fri, Dec 18, 2009 at 3:13 AM, Joe D'Souza wrote: > ** > Since you are using Tomcat, can you check the tomcat logs

Re: Cannot load required libraries - RKM 7.2

Since you are using Tomcat, can you check the tomcat logs? The catalina.out file? It may have something there that might tell you what is missing.. Also set the ARS logging to fine. Might give more details in the current logs. 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy conne

Re: Cannot load required libraries - RKM 7.2

It may help to know what your original configuration / setup was - and what is it now.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Thursday, December 17, 2009 2:44 AM To: arslist@ARSLIST.ORG