The portion I forgot to mention:
Our agent login extension checks AGENTBYCALLERID to make sure no one is
already logged into the phone, before doing agentcallbacklogin. If you
don't do this, then it's entirely possible for two agents to be logged
into the same phone. However, only one will be show
Very good.. I modified your things (although not much) so that if the
agent is logged in it automatically logs them out.. if they aren't
logged in then it prompts them to login.
On 4/4/06, Alan Ferrency <[EMAIL PROTECTED]> wrote:
> The portion I forgot to mention:
>
> Our agent login extension che
> Our solution to the "agent log out" problem is admittedly imperfect in
> the general case, but it works well enough if you can do without agent
> passwords.
>
> - This only works if agents don't have passwords. You could probably
> modify it to look up passwords in real time, but it wasn't impo
On Sat, 1 Apr 2006, Matt wrote:
> > > However, anyone have a good way to log the agent out without having
> > > them enter their agent ID and then have to hit # for the new
> > > extension?
> > >
> >
> > There are a couple of ways listed here in the Wiki:
> >
> >
> > http://www.voip-info.org/ti
> >
> > However, anyone have a good way to log the agent out without having
> > them enter their agent ID and then have to hit # for the new
> > extension?
> >
>
> There are a couple of ways listed here in the Wiki:
>
>
> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallbac
On 3/31/06, Matt <[EMAIL PROTECTED]> wrote:
> Very good that's actually what I ended up doing.
>
> I think my confusion came up with "Hot Desk" use ... like where you
> want the agents EXTENSION to roam with them.. and agent-IDs.. which is
> what I wanted... once I figured out the difference things
Very good that's actually what I ended up doing.
I think my confusion came up with "Hot Desk" use ... like where you
want the agents EXTENSION to roam with them.. and agent-IDs.. which is
what I wanted... once I figured out the difference things have been
going smoothly.. While I'm a long time as
Hi Matt,
We have somewhat of a similar setup here in my office. We have multiple
queues to which different agents are a member to anyone of them.
Basically what I chose to do was make my own custom log in script. I
reference to the voicemail box and use the ID and password to
authenticate our
Hi,
I'm confused with agents and queues in Asterisk. If I use
AddQueueMember() then "show queues" shows the agents that I have
logged into the queue... however the agent ID has to be the extension
the agent is sitting at ... kinda useless for stats tracking.
If I use AgentCallbackLogin() then "sh
