El 21/01/2011 07:41 a.m., Armando Irazabal escribió:
Hi,
When i attemp to chang group assigned to a queue i have the
following error message:
Error: Need SignatureID!
Principio del formulario
Final del formulario
Determinar el origen:
ERROR: OT
Are you using Postgres for the database?
On Jan 21, 2011, at 12:08 PM, Mikola Rose wrote:
> Heya out there;
>
>
>
> Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
> installed having the problem of the app crashing when opening a ticket?
>
> ---
On 1/21/11 11:22 AM, "Michiel Beijen" wrote:
>We can't do a thing about that, it's one of the reasons I don't like
>the Debian package much. It's because of Debian package management
>restrictions. They say a web application can't be allowed to modify
>configuration data, and that's just what OT
bump
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Friday, January 7, 2011 9:13:09 AM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other
admin functions after upgrading to ver 3.04
This is my apache o
Hi,
Please get the newest update! v 1.0.2 iPhone App.
On Jan 21, 2011, at 19:05 , Mikola Rose wrote:
> Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
> installed having the problem of the app crashing when opening a ticket?
///shawn
-
Heya out there;
Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2
installed having the problem of the app crashing when opening a ticket?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: htt
Hi David!
On Fri, Jan 21, 2011 at 2:48 PM, David Boyes wrote:
> One wish: please fix the Debian package so that if we do the change
> documented to allow the OTRS package manager to function correctly, that
> the packages actually work. Previous versions of the "Debian-ized" OTRS
> package caused
Hi All,
We use OTRS 2.4 windows for our support, this works very well.
We are investigating if we can use the system for RMA (repairs).
The idea is as following:
a- customer fills in a webform with productnr, serialnr, complaint, etc this
is send to OTRS by the webform.
b- we (auto) r
> You might want to be in "Tickets" section which is more personalized
to you.
Are you referring to "Queue" view? Here for me only new, unassigned
tickets are displayed. I don't see tickets where I am owner and there
are new responses from customers.
--
Best regards,
Marc Strapetz
=
s
Hi Armando, please take a look on next bug report.
http://bugs.otrs.org/show_bug.cgi?id=6510
Regards
Carlos Garcia
On 1/21/2011 7:41 AM, Armando Irazabal wrote:
Hi,
When i attemp to chang group assigned to a queue i have the following
error message:
*Error: Need SignatureID!*
uh :D
where ?! but don't worry... I'll find this f'ing '*' ;)
Thank you again
On Fri, Jan 21, 2011 at 4:17 PM, Ralf Hildebrandt <
ralf.hildebra...@charite.de> wrote:
> * Marco Vannini :
> > Really strange... apache restarted, cleandup cache, emptyed
> > postmaster_filter but still getting erro
* Marco Vannini :
> Really strange... apache restarted, cleandup cache, emptyed
> postmaster_filter but still getting error ...
More filters in other places maybe?
--
Ralf Hildebrandt
Geschäftsbereich IT | Abteilung Netzwerk
Charité - Universitätsmedizin Berlin
Campus Benjamin Franklin
H
Really strange... apache restarted, cleandup cache, emptyed
postmaster_filter but still getting error ...
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://li
* Marco Vannini :
> Thank you very much for the fast answer, I supposed it was a similar problem
> and I found some '*' previuosly configured and now removed, but it seems
> that I'm still not able to run having still the same error. Do you think
> that I have to reboot (caching or similar problem)
Thank you very much for the fast answer, I supposed it was a similar problem
and I found some '*' previuosly configured and now removed, but it seems
that I'm still not able to run having still the same error. Do you think
that I have to reboot (caching or similar problem) ?
---
On 1/20/11 5:50 PM, "Nils Leideck" wrote:
> , the OTRS DEBIAN package is totally DEBIAN-ished and not just a ³let it
>try out² version! Of course, there are DEBIAN specific issues/differences
>compared to the standard OTRS, but that is not too bad as it just helps
>to keep the DEBIAN way of fil
* Gerald Young :
> your filter is trying to match "/*" which it's not liking.
No, m/ is added by OTRS ( m/pattern/g )
His pattern is "*" which results in m/*/g which is invalid.
> On Fri, Jan 21, 2011 at 8:15 AM, Marco Vannini wrote:
>
> > Hi all,
> >
> > I don't know what could have been happe
* Marco Vannini :
> Hi all,
>
> I don't know what could have been happened but I'm experiencing a
>
>
> Quantifier follows nothing in regex; marked by <-- HERE in m/* <--
> HERE Delivery Status Notification*/ at
> /home/otrs//Kernel/System/PostMaster/Filter/Match.pm
You have a wrong regexp. You
your filter is trying to match "/*" which it's not liking.
On Fri, Jan 21, 2011 at 8:15 AM, Marco Vannini wrote:
> Hi all,
>
> I don't know what could have been happened but I'm experiencing a
>
> Quantifier follows nothing in regex; marked by <-- HERE in m/* <-- HERE
> Delivery Status Notificat
You might want to be in "Tickets" section which is more personalized to you.
On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz wrote:
> With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open
> Tickets" area, "My Queues", which are already assigned to other users
> (not default user
Hi,
When i attemp to chang group assigned to a queue i have the
following error message:
Error: Need SignatureID!
Principio del formulario
Final del formulario
Determinar el origen:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Jan 21 10:
Hi all,
I don't know what could have been happened but I'm experiencing a
Quantifier follows nothing in regex; marked by <-- HERE in m/* <--
HERE Delivery Status Notification*/ at
/home/otrs//Kernel/System/PostMaster/Filter/Match.pm
wherever Postmaster runs (manually or scheduled) and then it
Hi,
When i click on PGP Keys in the Email Settings panel, i am getting the below
error, please suggest on the below error
Software error:
Can't call method "Check" on an undefined value at
../..//Kernel/Modules/AdminPGP.pm line 314.
For help, please send mail to the webmaster (y...@example.com
Hi,
I am getting error when users are logging:
[Error][Kernel::Output::HTML::LayoutAJAX::JSONQuote][212] Need Data!
Everything looks working fine, but i can't understand what this error
means.
Versions: otrs-2.4.9, itsm-2.1.1, perl-5.12.2, apache-2.2.16, mysql-5.0.5.1,
gentoo linux
Thank You for
Hi Nils,
> be careful. AFAIK this only works if you do not use mod_perl.
> Michiel might be able to add some insights here ... ?!?!
I'll be interested in any information about the problem - OTOH, in Centos 5.5,
mod_perl seems to be installed by default, and it it cenrtainly installed on my
mac
On Fri, 21 Jan 2011 12:22:34 +0100, Nils Leideck
wrote:
> Dear Peter,
>
> be careful. AFAIK this only works if you do not use mod_perl.
> Michiel might be able to add some insights here ... ?!?!
Hi,
I have this workaround running with OTRS 2.4.9 and 3.0.5, both running
with mod_perl.
Regards,
In the debug file I see:
[2011-01-21 12:24:42][Debug] [Inbound]
[User=agent1321&Password=&Object=CustomObject&Method=QueueView&Data={}
[2011-01-21 12:24:42][Debug] [Outbound] [{"Result":"successful","Data":[]}
On Fri, Jan 21, 2011 at 12:21 PM, Magic Boiz wrote:
> Good morning everybody
>
Dear Peter,
be careful. AFAIK this only works if you do not use mod_perl.
Michiel might be able to add some insights here ... ?!?!
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 21.01.2011, at 11:46, Peter Eckel wrote:
> Hi Nils,
>
>> that
Good morning everybody
I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.
When I acess to json.pl interface, I can login correctly, but I cannot see
any queue¿?¿?
Using the web interface, my user has full access to all queues.
Any idea what's happeing?
thanks in advance!!
Hi Nils,
> that is an interesting one!
I would have preferred it to be a little less interesting :-)
> Just a first try, do you use SSL and if so, can you retry without?
> And can you post your SOAP script?
Nope, SSL is (currently) not part of the picture - I tried to simplify the
setup as mu
With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open
Tickets" area, "My Queues", which are already assigned to other users
(not default user 'OTRS admin'). Some of them are even locked by other
users. How can they be hidden from these views?
Thanks!
--
Best regards,
Marc Strap
> We've already fixed it and the fix will be available in upcoming OTRS
> 3.0.5 which will become available next Tuesday, if all is well.
I can confirm that this works now, thanks!
--
Best regards,
Marc Strapetz
=
syntevo GmbH
http://www.syntevo.com
http://blog.syntevo.com
On 15.0
On Thu, 20 Jan 2011 21:04:32 -0600 (CST), Kristofer Pettijohn
wrote:
> Hello,
>
> Is it possible to do boolean searches (using the API) - (for example:
> from=em...@address.com or freetextfield1=somevalue) or do I have to do
two
> separate searches and intersect the results myself?
Hi,
Checko
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