Hello Thomas
Sorry my fault
Okay,
Solution: Give the RT Log File more rights otherwise RT 4.0 won't work
There are lots of third party tools to benchmark websites, but you provide
no details of what seems slower, so I can't recommend anything.
in my feeling i think everyone is mo
On Wed, May 04, 2011 at 02:02:17PM -0400, Kevin Falcone wrote:
> Please note that this prevents you from having a different Template
> for AdminCcs and for end users, which is why RT splits those into two
> separate notifications by default
>
> In general, I wouldn't want Requestors/Ccs to see me
Originally requested feature is implemented in 3.999 branch, but nobody
ported it into 4.x.
Regards, Ruslan. From phone.
04.05.2011 23:40 пользователь "Matteo Sgalaberni" написал:
> On Wed, May 04, 2011 at 12:42:00PM -0400, Kevin Falcone wrote:
>>
>> Modifying Notify is changing the source code.
Check rt config through the web UI.
Regards, Ruslan. From phone.
05.05.2011 3:56 пользователь "Lars Braeuer" написал:
> Hi,
>
> are you talking about the "More about the requestors" section when viewing
a ticket?
>
> Our RT 4.0.0 test instance runs on https, but all the links (i.e. 10 most
import
Install firefox and set it as your default browser, then check if the
problem get solved or not. I think I had experienced the same thing
before with ms IE
On Thursday, May 5, 2011, Yan Seiner wrote:
>
> On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
>>
>> I'm trying to set up a link from a MS Ex
On May 5, 2011, at 7:10 AM, Yan Seiner wrote:
> On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
>>
>> I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
>> I've tried the "hyperlink" function and also a directl link; no matter
>> what I do RT only goes to the home page.
>>
>
On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
>
> I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
> I've tried the "hyperlink" function and also a directl link; no matter
> what I do RT only goes to the home page.
>
> Hyperlinking directly to a ticket seems to work otherw
I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
I've tried the "hyperlink" function and also a directl link; no matter
what I do RT only goes to the home page.
Hyperlinking directly to a ticket seems to work otherwise. Is there
something particular about excel that make
Since upgrading to 3.8.10 I've been having a problem with rt-shredder.
It claims "Tickets" plugin doesn't exist but when you run help for it it
shows it in the list.
../sbin/rt-shredder --plugin help-Tickets Couldn't find
plugin 'Tickets'
Plugins list:
Objects
Hi,
are you talking about the "More about the requestors" section when viewing a
ticket?
Our RT 4.0.0 test instance runs on https, but all the links (i.e. 10 most
important active tickets)
are https, just as expected.
Lars
Am 04.05.2011 23:06, schrieb Stoned Elipot:
> Hi,
>
> On Wed, May 4,
Hi,
On Wed, May 4, 2011 at 9:49 PM, Alex Vandiver wrote:
> On Wed, 2011-05-04 at 14:27 -0500, Dario Landazuri wrote:
>> We are running an RT instance under https only. I just noticed a small
>> issue - when you're looking at a ticket, the links for a requestor's
>> other tickets are non-https (h
On Wed, 2011-05-04 at 14:27 -0500, Dario Landazuri wrote:
> We are running an RT instance under https only. I just noticed a small
> issue - when you're looking at a ticket, the links for a requestor's
> other tickets are non-https (http://...). On our system, that leads to
> a 404. Other lin
Greetings,
We are running an RT instance under https only. I just noticed a small
issue - when you're looking at a ticket, the links for a requestor's
other tickets are non-https (http://...). On our system, that leads to
a 404. Other links in the ticket (creating links, last ticket
transa
On Wed, May 04, 2011 at 07:39:59PM +0200, Matteo Sgalaberni wrote:
> On Wed, May 04, 2011 at 12:42:00PM -0400, Kevin Falcone wrote:
> >
> > Modifying Notify is changing the source code.
> > The best way might be to make a new Action based on Notify with your
> > modifications as a local customizat
On Wed, May 04, 2011 at 12:42:00PM -0400, Kevin Falcone wrote:
>
> Modifying Notify is changing the source code.
> The best way might be to make a new Action based on Notify with your
> modifications as a local customization
No one in the list have implemented this or suggest what to do in some
of
Hello,
here's another fix we implemented, in order to change the friendly from line
format. I'd be
interessted, if there is a better solution for that?
In RT_SiteConfig.pm we have:
Set($FriendlyFromLineFormat , "\"My Company %s\" <%s>");
When sending a mail from queue "Incidents" this results
Lars,
All searches are saved based on two things; personal and group membership.
Therefore, I give all the search rights (See, Create, Load, etc.) to all
privileged users, GLOBALLY. Reason, you can only see a search that either
you own or for a group you are a member of. Granting those search righ
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone Sent: Tuesday, May 03, 2011 9:20 AM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference available?
>> Thank
Thanks for the information Raphaël. I am using 0.8_01, but I am having some
issues getting FF4 to work properly with it (as far as SSO is concerned). I may
just wait for the next release of RT::Authen:ExternalAuth, and see if this
fixes the issue. Thanks once more for your reply :).
Regards,
--
On Wed, May 04, 2011 at 06:37:01PM +0200, Matteo Sgalaberni wrote:
> On Fri, Apr 29, 2011 at 10:00:52AM -0400, Kevin Falcone wrote:
> > On Thu, Apr 28, 2011 at 03:36:27PM +0100, Brahim Sakka wrote:
> > >Hello list,
> > >I've got a couple of AdminCCs in my Queue. They are getting emails as
Joosep,
I did that. However, I wanted to maintain the concept of 'hours', so I
changed the DataBase to contain all time fields with 3 decimal positions
(.125 = 1 hour). I changed all the displays, etc. to show that.
Kenn
LBNL
On Tue, May 3, 2011 at 11:21 PM, Joosep wrote:
> Hi list!
>
> RT ver
On Fri, Apr 29, 2011 at 10:00:52AM -0400, Kevin Falcone wrote:
> On Thu, Apr 28, 2011 at 03:36:27PM +0100, Brahim Sakka wrote:
> >Hello list,
> >I've got a couple of AdminCCs in my Queue. They are getting emails as
> > Bcc ; but I want them to
> >be emailed as Cc. Is there a way to do
Hi Thomas,
thanks a lot. That's it and it's so obvious, I should have stumbled accross it
when setting up the
query. Thanks again.
Lars
Am 04.05.2011 18:05, schrieb Thomas Sibley:
> On 05/04/2011 11:00 AM, Lars Braeuer wrote:
>> The query of the saved search is:
>> Owner != 'Nobody' AND Status
On 05/04/2011 11:00 AM, Lars Braeuer wrote:
> The query of the saved search is:
> Owner != 'Nobody' AND Status != 'resolved' AND Status != 'rejected' AND
> Status != 'stalled' AND
> Owner != '__CurrentUser__' AND AdminCc.EmailAddress LIKE
> '__CurrentUserEmail__'
>
> This is working fine for us,
Hello,
first of all, thanks for this great piece of software.
We are using RT for quite a while now. We are currently testing RT 4.0.0 and
were wondering, if
there is a work around for what we are doing, without actually having to modify
the code.
We have a saved search that allows us to displ
On 05/04/2011 07:18 AM, john s. wrote:
> Okay now my system works ... but i think it more slowly than the normal
> modperl solution
Posting what was wrong with your configuration would be helpful for
future mailing list searches.
> My apache error.log says the following:
>
> mod_deflate.c(615)
Lars:
> we stored a saved search (Tickets) in "RT System's saved searches" with
> the intention to make the search visible to all users.
"RT System Saved Searches" are only available to SuperUsers, these are the
searches you include as default in home page etc etc.
I think for your purposes and
Okay now my system works ... but i think it more slowly than the normal
modperl solution
My apache error.log says the following:
mod_deflate.c(615): [client 192.168.112.1] Zlib: Compressed 0 to 2 : URL
/NoAuth/Login.html, referer: http://192.168.112.26/
[Wed May 04 13:16:55 2011] [debug] mod_
Hi,
we stored a saved search (Tickets) in "RT System's saved searches" with
the intention to make the search visible to all users.
However,
normal users cannot even see saved searches. We do require users to load
them only and i gave the showsavedsearch and loadsavedsearch to every one.
It
On Wed, May 04, 2011 at 09:02:28AM +, Johan Sjöberg wrote:
> Hi.
>
> This sounds great. Is this script one of the methods at
> http://requesttracker.wikia.com/wiki/MySQLToPg ?
>
I used a script inspired from AndreSachs one (slightly modified because
I had MySQL encoding changes to handle at
Hi.
This sounds great. Is this script one of the methods at
http://requesttracker.wikia.com/wiki/MySQLToPg ?
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: den 4 maj 2011 10:4
On Wed, May 04, 2011 at 08:01:58AM +, Johan Sjöberg wrote:
> I wanted to ask the same question, so I know if I should do the
> migration before or after upgrading to RT 4.
> There are a lot of different methods on that page, and the simplest
> ones seem to be just dumping the MySQL database and
I wanted to ask the same question, so I know if I should do the migration
before or after upgrading to RT 4.
There are a lot of different methods on that page, and the simplest ones seem
to be just dumping the MySQL database and importing it into Postgres. Is there
any general consensus regardin
Thomas Sibley wrote:
>
> You should read docs/web_deployment.pod.
>
>
Hello Thomas
I have read the document.
And here is my config:
Here is my config:
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
I've been debating the same thing...would the procedure shown on the MySQLToPg
page on the Wiki still be valid for 4.0.x?
Patrick
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Johan Sjöberg
Sent: Wednesd
Hi.
Thank you for your reply. We will probably start looking at migrating from
MySQL to Postgres, since it seems like that is much better way to go. Looking
forward to the full-text search documentation.
/Johan
-Original Message-
From: Alex Vandiver [mailto:ale...@bestpractical.com]
S
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