[rt-users] Can values of Custom Field be based on Queue?

Hi All, I'm trying to find to way to get this requirement work. We have multiple queues in RT, like queueA, queueB, queueC. All queues are using the same Custom Field that applied to them. One of those Custom Fields is called Customer, which is using external values from a REST API. What we want

Re: [rt-users] Custom Field use External values based on queue

Hi All, Does anyone have the same requirement? I think it is reasonable to use Custom Field values based on Queue. Any suggestions please? BR, Chrilly On Fri, Aug 7, 2015 at 7:40 PM, Chrilly Cheng wrote: > Hi All, > > Any idea on this requirement? Is there any way doable? Plea

Re: [rt-users] Custom Field use External values based on queue

Hi All, Any idea on this requirement? Is there any way doable? Please kindly suggest, thanks. BR, Vodar On Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng wrote: > Hi All, > > I'm trying to reach a requirement that we want one global custom field, > which is using external valu

[rt-users] Custom Field use External values based on queue

Hi All, I'm trying to reach a requirement that we want one global custom field, which is using external values that populated with some REST API, to has different drop-down list filtered by Queue name. Is this possible to config in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to

Re: [rt-users] Unable to grant Status changes rights to user

Issue resolved by rename the rights. It only supports 25 characters length. BR, Chrilly On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng wrote: > Hi All, > > I was trying to create a new lifecycle based on our workflow. It works > until I try to set some Status changes rights in co

Re: [rt-users] Unable to grant Status changes rights to user

Hi All, I tried this lifecycle on a new installed RT, it still has the same problem. I cannot find any clue of it. Please help! BR, Chrilly On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng wrote: > Hi All, > > I was trying to create a new lifecycle based on our workflow. It works >

Re: [rt-users] Unable to grant Status changes rights to user

Any suggest please? BR, Chrilly On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng wrote: > Hi All, > > I was trying to create a new lifecycle based on our workflow. It works > until I try to set some Status changes rights in config file. I cannot > grant those rights to any use

[rt-users] Unable to grant Status changes rights to user

Hi All, I was trying to create a new lifecycle based on our workflow. It works until I try to set some Status changes rights in config file. I cannot grant those rights to any user or group with root permission. I'm using 4.0.7 version. I copied the error log and my settings at below, please someo

Re: [rt-users] Problem in searching date

ts and Due date in scrip? Please help on these questions, thank a lot! Br Vodar On Thu, Sep 4, 2014 at 4:53 AM, Kevin Falcone wrote: > On Wed, Sep 03, 2014 at 04:40:04PM +0800, Chrilly Cheng wrote: > > Hi Alex, > > > > Thanks a lot for your explanation. I've done th

Re: [rt-users] Problem in searching date

uot; and "midnight Sunday before last". > > If you can't get the search to work as desired, you could simplify the > search to return matches between the current time and "1 week ago" and run > it weekly at midnight on Sunday via a dashboard email subscription. &g

Re: [rt-users] Problem in searching date

nded to > function as a proposed start time. > On 02/09/2014 8:25 pm, "Chrilly Cheng" wrote: > >> Do I need to do any setting of the week on server? >> >> >> On Tue, Sep 2, 2014 at 3:59 PM, Chrilly Cheng wrote: >> >>> Hi Guys, >>> >

Re: [rt-users] Problem in searching date

Do I need to do any setting of the week on server? On Tue, Sep 2, 2014 at 3:59 PM, Chrilly Cheng wrote: > Hi Guys, > > I was trying to create a qeury which returns all open tickets whose > "Proposed Start Date" are in this week, from specific queue. I tried with > s

[rt-users] Problem in querying date of one week.

Hi Guys, I was trying to create a qeury which returns all open tickets whose "Proposed Start Date" are in this week, from specific queue. I tried with some build-in variables in searching as showing below: Queue = 'ChangeRequest' AND ( Status != 'rejected' AND Status != 'resolved' ) AND 'CF.{Pro

Re: [rt-users] error when replace bpslogo.png file

alcone wrote: > On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote: > >Hi All, > >I've got an error when I tried to replace the default bpslogo.png > file with a new one of the > >same name in RT(/usr/share/request-tracker4/html/NoAuth/images)

[rt-users] error when replace bpslogo.png file

Hi All, I've got an error when I tried to replace the default bpslogo.png file with a new one of the same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as below: [error]: '<&' without matching '&>' at /usr/share/request-tracker4/html/NoAuth/images/bpslogo.png li

Re: [rt-users] [4.0.7][Debian]Quick search in homepage doesn't show ticket amount

Thanks a lot, Kevin. This issue is fixed according to your solution. And I've noticed that warning info and fixed it also. Sincere thanks for your help. Br Vodar On Thu, Aug 8, 2013 at 1:55 AM, Kevin Falcone wrote: > On Wed, Aug 07, 2013 at 01:20:35PM +0800, Chrilly Cheng wrote: >

Re: [rt-users] [4.0.7][Debian]Quick search in homepage doesn't show ticket amount

update => 'Comment', }, 'InProgress -> NeedAction' => { label => 'Reassign Case', update => 'Comment', }, 'Monitoring -> Closed' => { la

[rt-users] [4.0.7][Debian]Quick search in homepage doesn't show ticket amount

Hi All, I encountered this issue when i was trying to setup RT on a new server. I've created a Lifecycle in RT_SiteConfig.pm file: Set(%Lifecycles, cyclename => { ... }, ); All queues i created are using this lifecycle, even the

[rt-users] How to get Custom Field's description which setted by ExternalValues subroutine

Hi All, I've got a problem with the Custom Field description issue. I created a custom field named Contact, and when a new ticket is created, I use scrip to add this Contact user to Requestor list. I remember that when we set the ExternalValues with code below, we would pass a description to RT