Re: [rt-users] Communication between RT and other ticketing systems

2011-03-14 Thread Kenneth Crocker
build your own soap client > from RT etc. > > Roy > > > -Original Message- > > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > > boun...@lists.bestpractical.com] On Behalf Of bastien_ > > Sent: 10 March 2011 10:40 > > To: rt-users@lists.be

Re: [rt-users] Communication between RT and other ticketing systems

2011-03-10 Thread Raed El-Hames
actical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of bastien_ > Sent: 10 March 2011 10:40 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Communication between RT and other ticketing systems > > > Hello, > > I'm interested in imple

Re: [rt-users] Communication between RT and other ticketing systems

2011-03-10 Thread Dallas Wisehaupt
The main way we have integrated RT with other ticket systems is using email between the systems. This can take some careful config of notifications, mainly to keep from creating loops that will keep spawning new tickets or reopening resolved ones. It has worked well with 3 different external vendo

[rt-users] Communication between RT and other ticketing systems

2011-03-10 Thread bastien_
Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find