Hi,
you don't need create. For that you also user correspond.
Regards,
Violetta
Monti gmail schrieb:
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should
be common problem/need.
I need the ability to create ticket from email.
mailgate provides only
On Sun, 19 Oct 2008 11:27:23 -0400, Monti gmail [EMAIL PROTECTED]
wrote:
Thank you, that works grate :)
Is there a way to set a Custom Field value in the email template?
I have set a Custom Field for a queue, I want to be able to create a new
ticket using mailgate but also to be able to
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should
be common problem/need.
I need the ability to create ticket from email.
mailgate provides only correspond and comment actions while I need
create.
Any suggestions?
Thanks,
On Wed, Oct 15, 2008 at 10:33 PM, Monti
of Monti gmail
Sent: Sun 10/19/2008 8:42 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] create ticket from email
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should be
common problem/need.
I need the ability to create ticket from email.
mailgate
:* [EMAIL PROTECTED] on behalf of Monti gmail
*Sent:* Sun 10/19/2008 8:42 AM
*To:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] create ticket from email
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should
be common problem/need.
I need
through there
too.
From: Monti gmail
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Sent: Sun Oct 19 10:27:23 2008
Subject: Re: [rt-users] create ticket from email
Thank you, that works grate :)
Is there a way to set a Custom Field value
Monti,
I believe you have to set your configuration to allow the queues to
accept email directly to the correspondance email address.
Kenn
LBNL
On 10/15/2008 10:10 AM, Monti gmail wrote:
According to the documents I looked in, it is only possible to create
new ticket is from WEB
According to the documents I looked in, it is only possible to create new
ticket is from WEB and CLI, I could not find how to create ticket from
email.
is it possible?
is it requires any customizations?
___