Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Hello Listers, Anyone using union bank mobile application on android/iPhone? Would like to read their experiences. So far we have learnt that mobile banking application of following banks can be used with help of talk back/voice over. SBI Bank of India Citi bank ICICI Bank HDFC Bank Central Bank of India Others may add to the list I find Mobile banking application a convenient alternate banking channel to carry out the common mobile banking transactions. Thanks folks for your prompt responses and sharing your experiences. Best Regards Rahul Gambhir On 4/11/15, vivek doddamani vivekka...@gmail.com wrote: I am using SBI freedom plus for the past one year everything is accessable in this app I am comfortable with this SBI freedom plus, I am using this app on android 4.12 jelly bin on my Samsung galaxy core 8262. On 4/10/15, Dinesh Thole dineshth...@gmail.com wrote: Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer:
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Hello Listers, Anyone using union bank mobile application on android/iPhone? Would like to read their experiences. So far we have learnt that mobile banking application of following banks can be used with help of talk back/voice over. SBI Bank of India Citi bank ICICI Bank HDFC Bank Central Bank of India Others may add to the list I find Mobile banking application a convenient alternate banking channel to carry out the regular banking transactions. Thanks folks for your prompt responses and sharing your experiences. Best Regards Rahul Gambhir On 4/11/15, vivek doddamani vivekka...@gmail.com wrote: I am using SBI freedom plus for the past one year everything is accessable in this app I am comfortable with this SBI freedom plus, I am using this app on android 4.12 jelly bin on my Samsung galaxy core 8262. On 4/10/15, Dinesh Thole dineshth...@gmail.com wrote: Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1.
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Friends, I used SBI and CBI both for any of my transactions, out of these SBI is better one, but not as like through laptop or PC thanksSent from RediffmailNG on Android From: quot;Dinesh Tholequot;dineshth...@gmail.com Sent:Sat, 11 Apr 2015 11:26:06 +0530 To: quot;'AccessIndia: a list for discussing accessibility and issues concerning the disabled.'quot; accessindia@accessindia.org.in Subject: Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Hello Rahul, I also used HDFC bank's app which is also reasonably accessible. I am wondering if this discussion could be continued on Mobile.AI list? Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Saturday, April 11, 2015 11:06 AM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Hello Dinesh Thanks for sharing your experience. I have been using citi bank and ICICI bank mobile banking apps both of them also seems to be reasonably accessible with voice over. Best Rahul Gambhir On 4/11/15, Dinesh Thole lt;dineshth...@gmail.comgt; wrote: gt; Hello Rahul, gt; gt; So far, I have used state bank freedom and boi BTM apps on IPhone. gt; Both of them are very good in terms of accessibility. gt; gt; Warm Regards. gt; gt; gt; Dinesh Thole. gt; -Original Message- gt; From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On gt; Behalf Of Rahul Gambhir gt; Sent: Friday, April 10, 2015 11:09 PM gt; To: AccessIndia: a list for discussing accessibility and issues gt; concerning the disabled. gt; Subject: [AI] To give mobile banking a fillip, banks told to boost gt; user awareness | Business Line gt; gt; Wondering how accessible is the mobile banking application of gt; different banks with voiceover on IOS and talkback on android. Request gt; users to share their experiences with different banks mobile banking gt; application. gt; gt; Article begins gt; Lack of awareness as well as standardisation of procedures have added gt; to the problem of slow pick-up of mobile banking services, according gt; to the Banking Codes and Standards Board of India (BCSBI). gt; gt; Banks have, therefore, been advised by the Reserve Bank of India to gt; undertake customer education and awareness programmes in multiple gt; languages through different channels of communication — ATMs, gt; self-service kiosks, Internet banking websites, SMS and emails — to gt; popularise the process of mobile banking registration/activation and gt; its usage. gt; gt; As banks have started offering mobile banking services at different gt; points in time, there are differences in procedures adopted for gt; registering customers for mobile banking as well as in the channels of gt; delivery and authentication process, said BCSBI. gt; gt; BCSBI was set up by the RBI in 2006 as an independent and autonomous gt; body to ensure that the common person, as a consumer of financial gt; services from the banking industry, is in no way at a disadvantageous gt; position and actually gets what he/she has been promised. gt; gt; Mobile penetration in the country is now significantly high at around gt; 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI gt; to launch mobile banking services. gt; Slow adoption gt; In FY 2013-14, while there was growth in the number of mobile banking gt; transactions, in value terms it was flat. That is, mobile banking gt; services handled 9.5 crore transactions valued at around ₹6,000 crore gt; in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at gt; around ₹6,000 crore were transacted. gt; gt; In a speech in late January, SS Mundra, Deputy Governor, RBI, observed gt; that while there is a lot of euphoria around the adoption of mobile gt; banking and mobile payments, the model has been relatively less gt; successful barring a few countries where the right environmental gt; factors existed. In the Indian context, an objective analysis would gt; reveal various reasons for slow adoption. “…There are technical issues gt; like type of handsets, variety of operating systems, encryption gt; requirements, inter-operable platforms or the lack of it, absence of gt; standardised communication structures, difficulty in downloading gt; application, time lag in activation, etc. gt; gt; “These get accentuated by the operational difficulties in on-boarding gt; merchants and customers and customer ownership issues,” said Mundra. gt; gt; The Deputy Governor pointed out that the interplay of these factors gt; has stymied the deployment and adoption of mobile banking as an gt; effective and widely accepted delivery channel. gt; gt; Source: gt;
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
i am useing Icicidirect app, its ok, At 06:39 PM 4/10/2015, you wrote: Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication ATMs,, self-service kiosks, Internet banking websites, SMS and emails to popularise the process of mobile banking reegistration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around â¹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around â¹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. â There are technical issues like type of haandsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. âThese get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,â said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. with warm regards Mahendra Galani skype chintu3886 Mobile+whats app+ Viber + Fasetime +4369917455595 Landline +4314943149 Addresse Herbst strasse 101/16/1 1160 Vienna Austria Europe Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
I am using SBI freedom plus for the past one year everything is accessable in this app I am comfortable with this SBI freedom plus, I am using this app on android 4.12 jelly bin on my Samsung galaxy core 8262. On 4/10/15, Dinesh Thole dineshth...@gmail.com wrote: Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Hello Rahul, I also used HDFC bank's app which is also reasonably accessible. I am wondering if this discussion could be continued on Mobile.AI list? Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Saturday, April 11, 2015 11:06 AM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Hello Dinesh Thanks for sharing your experience. I have been using citi bank and ICICI bank mobile banking apps both of them also seems to be reasonably accessible with voice over. Best Rahul Gambhir On 4/11/15, Dinesh Thole dineshth...@gmail.com wrote: Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-gi ve-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6 975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_acc essindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org .in Disclaimer: 1. Contents of the mails, factual, or otherwise,
Re: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line
Hello Dinesh Thanks for sharing your experience. I have been using citi bank and ICICI bank mobile banking apps both of them also seems to be reasonably accessible with voice over. Best Rahul Gambhir On 4/11/15, Dinesh Thole dineshth...@gmail.com wrote: Hello Rahul, So far, I have used state bank freedom and boi BTM apps on IPhone. Both of them are very good in terms of accessibility. Warm Regards. Dinesh Thole. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Rahul Gambhir Sent: Friday, April 10, 2015 11:09 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: [AI] To give mobile banking a fillip, banks told to boost user awareness | Business Line Wondering how accessible is the mobile banking application of different banks with voiceover on IOS and talkback on android. Request users to share their experiences with different banks mobile banking application. Article begins Lack of awareness as well as standardisation of procedures have added to the problem of slow pick-up of mobile banking services, according to the Banking Codes and Standards Board of India (BCSBI). Banks have, therefore, been advised by the Reserve Bank of India to undertake customer education and awareness programmes in multiple languages through different channels of communication — ATMs, self-service kiosks, Internet banking websites, SMS and emails — to popularise the process of mobile banking registration/activation and its usage. As banks have started offering mobile banking services at different points in time, there are differences in procedures adopted for registering customers for mobile banking as well as in the channels of delivery and authentication process, said BCSBI. BCSBI was set up by the RBI in 2006 as an independent and autonomous body to ensure that the common person, as a consumer of financial services from the banking industry, is in no way at a disadvantageous position and actually gets what he/she has been promised. Mobile penetration in the country is now significantly high at around 93 crore. As on May 31, 2014, 86 banks had been permitted by the RBI to launch mobile banking services. Slow adoption In FY 2013-14, while there was growth in the number of mobile banking transactions, in value terms it was flat. That is, mobile banking services handled 9.5 crore transactions valued at around ₹6,000 crore in 2013-14, whereas in 2012-13, 5.3 crore transactions valued at around ₹6,000 crore were transacted. In a speech in late January, SS Mundra, Deputy Governor, RBI, observed that while there is a lot of euphoria around the adoption of mobile banking and mobile payments, the model has been relatively less successful barring a few countries where the right environmental factors existed. In the Indian context, an objective analysis would reveal various reasons for slow adoption. “…There are technical issues like type of handsets, variety of operating systems, encryption requirements, inter-operable platforms or the lack of it, absence of standardised communication structures, difficulty in downloading application, time lag in activation, etc. “These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues,” said Mundra. The Deputy Governor pointed out that the interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel. Source: http://www.thehindubusinessline.com/industry-and-economy/banking/to-give-mobile-banking-a-fillip-banks-told-to-boost-user-awareness/article6975282.ece Best Regards Rahul Gambhir Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the
