Re: 0 values in metrics for age segment reports (app campaigns) if report was done from customer, not mcc

2023-05-26 Thread 'Vladyslav Lazurenko' via Google Ads API and AdWords API Forum 
Thanks for your reply 
đź‘Ť 
On Friday, May 26, 2023 at 12:43:06 PM UTC+3 Google Ads API Forum Advisor 
wrote:

> Hi Vladyslav,
>
> Thank you for getting back to us.
>
> Moving forward to your concerns: 
>
> – Why does adding `Age` as Row to Customer Report results in no metrics 
> (all zeros) for the App campaigns while for Youtube only campaign it's 
> present? Although doing an identical report with `Age` Row from MCC account 
> keeps all metrics present for all campaigns type.
>
>- I can see that your concern is related to Google Ads UI. Please note 
>that our team only provides support for *Google Ads API *related 
>concerns. With this, I highly suggest to reach out to the *Google Ads 
>Product support team *regarding this matter. 
>
> – Is it possible to use API to fetch reports as from MCC, not Customer?
>
>- Yes it is possible but you can only fetch report using the MCC 
>without metrics. An MCC account is not allowed to fetch reports with 
>metrics. You will get a "*REQUESTED_METRICS_FOR_MANAGER*" error when 
>you try to fetch a report with metrics using a manager account. 
>
>
> *Reference links:* 
>
>- *REQUESTED_METRICS_FOR_MANAGER* - 
>
> https://developers.google.com/google-ads/api/reference/rpc/v13/QueryErrorEnum.QueryError#requested_metrics_for_manager
>  
>- *Google Ads API* - 
>https://developers.google.com/google-ads/api/docs/start 
>- *Google Ads Product support team* - 
>https://support.google.com/google-ads/gethelp 
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2lKI1R:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: 0 values in metrics for age segment reports (app campaigns) if report was done from customer, not mcc

2023-05-26 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum 
Hi Vladyslav,

Thank you for getting back to us.

Moving forward to your concerns:

– Why does adding `Age` as Row to Customer Report results in no metrics (all 
zeros) for the App campaigns while for Youtube only campaign it's present? 
Although doing an identical report with `Age` Row from MCC account keeps all 
metrics present for all campaigns type.

I can see that your concern is related to Google Ads UI. Please note that our 
team only provides support for Google Ads API related concerns. With this, I 
highly suggest to reach out to the Google Ads Product support team regarding 
this matter.

– Is it possible to use API to fetch reports as from MCC, not Customer?

Yes it is possible but you can only fetch report using the MCC without metrics. 
An MCC account is not allowed to fetch reports with metrics. You will get a 
"REQUESTED_METRICS_FOR_MANAGER" error when you try to fetch a report with 
metrics using a manager account.


Reference links:

REQUESTED_METRICS_FOR_MANAGER - 
https://developers.google.com/google-ads/api/reference/rpc/v13/QueryErrorEnum.QueryError#requested_metrics_for_manager
Google Ads API - https://developers.google.com/google-ads/api/docs/start
Google Ads Product support team - https://support.google.com/google-ads/gethelp

This message is in relation to case "ref:_00D1U1174p._5004Q2lKI1R:ref"

Thanks,

Google Ads API Team

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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Re: 0 values in metrics for age segment reports (app campaigns) if report was done from customer, not mcc

2023-05-24 Thread 'Vladyslav Lazurenko' via Google Ads API and AdWords API Forum 
Hello again, 

I apologize for the confusion, the issue is not about discrepancies between 
UI and API, it's more like discrepancies between MCC UI and customer UI.
API report fetching is mentioned as our final goal.

Let me somehow rephrase the questions
– Why does adding `Age` as  Row to Customer Report results in no metrics 
(all zeros) for the App campaigns while for Youtube only campaign it's 
present? Although doing an identical report with `Age` Row from MCC account 
keeps all metrics present for all campaigns type.
– Is it possible to use API to fetch reports as from MCC, not Customer?

On Tuesday, May 23, 2023 at 7:13:26 PM UTC+3 Google Ads API Forum Advisor 
wrote:

> Hello,
>
> Thanks for reaching out to the Google Ads API Team.
>
> I understand that you are experiencing discrepancies with the UI and API, 
> can you please provide us with the complete *request* and *response* logs 
> with *request* *ID* generated on your end when you performed your API 
> requests and an *uncropped screenshot* of the UI where you are observing 
> “inconsistencies in report data between Google Ads UI from customer and MCC 
> accounts” so we can investigate further and provide recommendations?
>
> You can provide it via Reply privately to the author option. If this 
> option is not available, then send it instead on this email address 
> googleadsa...@google.com. 
>
>- *Request - *
>
> *https://developers.google.com/google-ads/api/docs/concepts/field-service#request*
>  
>
> 
>  
>- *Response -  *
>
> *https://developers.google.com/google-ads/api/docs/concepts/field-service#response*
>  
>
> 
>  
>- *Request ID - *
>
> *https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id*
>  
>
> 
>  
>
> This message is in relation to case "ref:_00D1U1174p._5004Q2lKI1R:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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0 values in metrics for age segment reports (app campaigns) if report was done from customer, not MCC

2023-05-22 Thread 'Vladyslav Lazurenko' via Google Ads API and AdWords API Forum 
Hi, support team

I am experiencing inconsistencies in report data between Google Ads UI from 
customer and MCC accounts and as a result of this on API side. 

Our final goal is to retrieve Campaign metrics reports from API side with 
day + network + age segments.

Here are the campaigns that we run in last month: mostly multi-channel app 
campaigns (with 3d party conversion actions) and youtube campaigns(<10%).

The same UI reports from MCC and Customer account contains different number 
or rows if you do `age_range_view` report (add Age row segment): 
customer report containing only Youtube campaign rows. And the reason is - 
all other "App" campaigns, have all 0 in metrics, so google ads filter it 
out, despite from MCC metrics values being present for all types of 
campaigns.

No matter which segments are applied already (day, network) or not applied 
at all. 
The easiest steps to reproduce: take Predifined -> Basic -> Campaign report 
and add `Age` as ROW.

Please advise on the following:

1. Can we access and retrieve MCC reports through the API?
2. If not, what causes discrepancies in the age_range_view report, 
resulting in no metrics for app campaigns from the customer account reports?

Thank you for your assistance.

  

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