Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Tom,

I answered you on the. other thread. We can continue there, as it has more 
context.

Regards,

Aryeh Baker
Google Ads API Team
ref:_00D1U1174p._5004Q2Ujf1b:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Tom Meijer' via Google Ads API and AdWords API Forum]

Yes I send them in a private reply. 

I also emailed them now.

Thanks

On Friday, January 14, 2022 at 8:43:58 PM UTC+1 adsapi wrote:

> Hi Tom,
>
> We still have not received the logs. Did you select reply privately to 
> author? If you are having trouble, you can email us at 
> googleadsapi-supp...@google.com. If you choose this second option, please 
> include a link to this thread in your email, along with the logs.
>
> Thanks,
> Matt
> Google Ads API Team
>
> [image: Google Logo] 
> Matt 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Ujf1b:ref
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Tom,

We still have not received the logs. Did you select reply privately to author? 
If you are having trouble, you can email us at googleadsapi-supp...@google.com. 
If you choose this second option, please include a link to this thread in your 
email, along with the logs.

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2Ujf1b:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Tom Meijer' via Google Ads API and AdWords API Forum]

Yes, I send you the logs.

Thanks

On Thursday, January 13, 2022 at 9:16:12 PM UTC+1 adsapi wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> Could you please provide us with the  request 
> 
>  
> and response 
> 
>  
> logs via the Reply privately to the author option, so that we can further 
> investigate the issue?
>
> Thanks,
> [image: Google Logo] 
> Nirmita Patel 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Ujf1b:ref
>

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Could you please provide us with the request and response logs via the Reply 
privately to the author option, so that we can further investigate the issue?

Thanks,

Nirmita Patel
Google Ads API Team
ref:_00D1U1174p._5004Q2Ujf1b:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR on ConversionTrackerService.get

['Tom Meijer' via Google Ads API and AdWords API Forum]

Hi,

I'm consistently getting a InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
when doing a get request using ConversionTrackerService. This only happens 
with certain accounts.

I tried migrating to the new Google Ads API. This resolves the issue for 
some accounts, but for others I get a error saying: '*The customer (or 
login customer) isn't in Google Ads. It belongs to another ads system*'.

Some help will be much appreciated.

Tom

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Marcos Mello]

Hi Yasar. Yes, that's correct.

I've deleted the other thread to focus on this one.
I already sent the requested details to your colleague Teejay, please let 
me know if you need those too.

best,

On Friday, November 26, 2021 at 10:29:57 AM UTC-3 adsapi wrote:

> Hi Marcos,
>
> Thanks for reaching out to us.
>
> I can see that you’ve created this thread as a duplicate to this *forum 
> thread* 
> 
>  
> for the same issue, and we will respond to you on *this* 
> 
>  
> thread for better issue tracking.
>
>
>
> Regards,
> Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 
> 2021 
> Google Ads API and AdWords API Annual Survey 
> 
>  
>
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2RwDnR:ref
>

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Marcos,

Thanks for reaching out to us.

I can see that you’ve created this thread as a duplicate to this forum thread 
for the same issue, and we will respond to you on this thread for better issue 
tracking.

Regards,
Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 
Google Ads API and AdWords API Annual Survey

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2RwDnR:ref

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Marcos,

For us to assist you further and provide precise guidance to the error 
responses that you reported, could you please provide the complete SOAP logs 
(request and response with requestId)?

On the other hand, since you've encountered the said error via the AdWords API 
which is already deprecated and will be sunset on April 27, 2022, can you try 
using the Google Ads API instead and let us know if the error is still 
encountered? If yes, please share to us the complete SOAP logs (request and 
response with requestId) without redacted fields?

You can send these to me via Reply privately to author option. If this option 
is not available, please send it directly to googleadsapi-supp...@google.com.

Regards,

Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 
Google Ads API and AdWords API Annual Survey

Teejay Wennie Pimentel
Google Ads API Team
ref:_00D1U1174p._5004Q2RwDy9:ref

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hello Ashish,

Thanks for getting back to us and for confirming that this error occurs 
frequently.

As previously mentioned by my colleague (Ernie), were you able to retry the API 
request? Can you share to us the updated SOAP logs (request and response with 
requestId)? Once provided, we will be raising this to the team along with the 
old and new logs for further checking.

Please send the requested details via the Reply privately to author option. If 
this option is not available, you may send the details directly to our 
googleadsapi-supp...@google.com alias instead.

Regards,

Mark Kevin Albios
Google Ads API Team
ref:_00D1U1174p._5004Q2PGzEF:ref

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Ashish,

The UNEXPECTED_INTERNAL_API_ERROR usually occurs when something unexpected 
happened while processing the request. Below are the common causes.

Temporary resource related issues in the AdWords API server
The API isn't functioning correctly due to a bug

What we can suggest is to submit the request after 30 seconds. If the problem 
persists, kindly provide the SOAP request and response logs showing the 
behavior for us to check this further via the Reply privately to author option. 
If this option is not available, you may send the details directly to our 
googleadsapi-supp...@google.com alias instead.

Regards,

Teejay Wennie Pimentel
Google Ads API Team
ref:_00D1U1174p._5004Q2PGzEF:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.

[Ashish Kalathiya]

Hi,
I am getting below error.


http://schemas.xmlsoap.org/soap/envelope/;
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809;>

 
--
REDACTED
Company_Name (AwApi-PHP, googleads-php-lib/34.0.0, 
PHP/5.6.14)
false
false





AdGroupId
Id
CriteriaType
KeywordMatchType
KeywordText
Status

AdGroupId
IN



CriteriaType
IN
KEYWORD<
 /ns1:predicates>

KeywordText
ASCENDING


0
500






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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor]

Hi Jerome,

Thanks for reaching out to us. We sent an email response to your private 
message on our googleadsapi-supp...@google.com alias support channel. I suggest 
you continue our discussion on that thread for better resolution.

Regards,

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2MkFfa:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[jerome delmar]

Hi,

I have daily job to extract multiples services and reports from adwords 
using the python client library 

.

since few days, the 26/08, I get an InternalApiError when calling the 
service AdService to get all ads structure.

The job works exactly like the example given in the documentation to get 
all campaign 
,
 
the only change is instead of CampaignService I ask for AdService

Also, I didn't succeed to get any query ID when using the python client 
library to send it to the support, the only thing I have in response of the 
call is an object with 3 attributes:
'totalNumEntries', 'Page.Type', 'entries'

In the entries section I have a lot of information regarding ads, but when 
iterating over pages I finally get the error InternalApiError.

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Alfred,

It seems the internal error is actually due to a DEADLINE_EXCEEDED error. This 
can be caused if:

If the number of items in the request is too large, then the number of items in 
the request needs to be reduced. (In line with Aryeh's suggestion)
If too many threads running in parallel for the same account, then the account 
may get too busy to process all the requests at once. If you have multiple 
threads in parallel, then you should decrease the number of threads.
This can also happen when it is a bit of both #1 and #2.

Can you please check the last two possible causes?

Regards,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Alfred Scott]

Just making sure we are all on the same page here. this thread is 
about InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, NOT INVALID_CALL or 
TOO_RECENT. I provided you with the entire soap log leading up to the 
internal error, you can plainly see how many rows were sent when that 
happened. I can also tell you we push calls every 3 hours and we push no 
where near the amount of calls as we push for clicks. What other 
information do you need from us?

On Monday, August 9, 2021 at 11:50:52 AM UTC-4 Kate Ammann wrote:

> Thank you Aryeh, I will advise the team and get back to you with the 
> results.
>
> Kate
>
> On Friday, August 6, 2021 at 2:39:17 PM UTC-4 adsapi wrote:
>
>> Hi Kate,
>>
>> I work with Peter and will assist you. My team is looking over your logs 
>> and our backend so far haven't pinned down the issue. A suggestion would be 
>> to try with less number of items in a request and/or decrease the number of 
>> threads used in parallel. Please get back to us with the results.
>>
>> Regards,
>>
>> [image: Google Logo] 
>> Aryeh Baker 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2JCuGq:ref
>>
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Kate Ammann]

Thank you Aryeh, I will advise the team and get back to you with the 
results.

Kate

On Friday, August 6, 2021 at 2:39:17 PM UTC-4 adsapi wrote:

> Hi Kate,
>
> I work with Peter and will assist you. My team is looking over your logs 
> and our backend so far haven't pinned down the issue. A suggestion would be 
> to try with less number of items in a request and/or decrease the number of 
> threads used in parallel. Please get back to us with the results.
>
> Regards,
>
> [image: Google Logo] 
> Aryeh Baker 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JCuGq:ref
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Kate,

I work with Peter and will assist you. My team is looking over your logs and 
our backend so far haven't pinned down the issue. A suggestion would be to try 
with less number of items in a request and/or decrease the number of threads 
used in parallel. Please get back to us with the results.

Regards,

Aryeh Baker
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Kate Ammann]

Peter,

Some more data that may help in your investigation.

The following represents the total conversion revenue we successfully sent
to Google by date, the total conversion value where `INVALID_CALL` error
was returned, and the total conversion value currently showing in the
Google Ads UI.

8/2/2021 8/3/2021 8/4/2021
Successful revenue (no partial error) $945 $937.18 $1,400.98
Successful conversions (no partial error) 21 22 28
INVALID_CALL revenue $1,656.96 $743 $1,528.77
INVALID_CALL conversions 35 15 32
Google revenue (API) $945 $936 $1,240.19
Google conversions (API) 21 22 25
Kate

On Thu, Aug 5, 2021 at 11:19 AM Kate Ammann  wrote:

> Peter,
>
> I can confirm that the call conversions receiving the
> OfflineCallConversionError.INVALID_CALL are not being recorded by Google
> Ads.
>
> Please let us know if there's any additional information we can provide to
> assist in your investigation!
> Kate
>
> On Monday, August 2, 2021 at 11:10:52 PM UTC-4 adsapi wrote:
>
>> Hi Kate,
>>
>> For the OfflineCallConversionError.INVALID_CALL, could you confirm if
>> these call conversions were recorded by Google Ads?
>>
>> Also, I am now raising the issues to the rest of our team. You may also
>> provide additional information regarding the above to help with our
>> investigation. We'll then provide an update as soon as they are available.
>>
>>
>> Best regards,
>>
>> [image: Google Logo]
>> Peter Laurence Napa Oliquino
>> Google Ads API Team
>>
>>
>> ref:_00D1U1174p._5004Q2JCuGq:ref
>>
> --
> --
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
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> .
>


-- 
Kate Ammann | Director, Product Management
[image: EverQuote]
everquote.com/about

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Kate Ammann]

Peter,

I can confirm that the call conversions receiving the 
OfflineCallConversionError.INVALID_CALL are not being recorded by Google 
Ads.

Please let us know if there's any additional information we can provide to 
assist in your investigation!
Kate

On Monday, August 2, 2021 at 11:10:52 PM UTC-4 adsapi wrote:

> Hi Kate,
>
> For the OfflineCallConversionError.INVALID_CALL, could you confirm if 
> these call conversions were recorded by Google Ads?
>
> Also, I am now raising the issues to the rest of our team. You may also 
> provide additional information regarding the above to help with our 
> investigation. We'll then provide an update as soon as they are available.
>
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JCuGq:ref
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Kate,

For the OfflineCallConversionError.INVALID_CALL, could you confirm if these 
call conversions were recorded by Google Ads?

Also, I am now raising the issues to the rest of our team. You may also provide 
additional information regarding the above to help with our investigation. 
We'll then provide an update as soon as they are available.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Kate Ammann]

Peter,

Regarding the OfflineCallConversionError.INVALID_CALL question regarding *where 
*the calls were recorded, are you asking specifically about in what system 
we record calls?

In the interim, can we please escalate the *UNEXPECTED_INTERNAL_API_ERROR 
*ASAP?  
This is a critical issue we're encountering for the first time and it's 
having impacts on our ability to spend against calls campaigns.

Thank you,
Kate Ammann

On Friday, July 30, 2021 at 3:09:25 AM UTC-4 adsapi wrote:

> Hi Alfred, 
>
> Thank you for sending the logs privately. However, before raising the 
> UNEXPECTED_INTERNAL_API_ERROR issue to the rest of our team, could you also 
> provide more details on the below items as mentioned in my earlier 
> response, specifically to the first item : 
>
>- OfflineCallConversionError.INVALID_CALL - This call may not have 
>been recognized by the system. *Could you confirm where these calls 
>were recorded*? 
>- OfflineCallConversionError.TOO_RECENT_CALL - This call may have 
>occurred just a few hours before the upload, so it's too recent to be 
>uploaded. You may try and wait for 24 hours before uploading it once more. 
>
> For the OfflineCallConversionError.TOO_RECENT_CALL errors, since some time 
> has already passed, could you also try uploading only the calls that 
> returned this error? Let me know also if the issue persists.
>
> Once you provide these additional details, I can then raise all three 
> issues to our team.
>
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JCuGq:ref
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Alfred,

Thank you for sending the logs privately. However, before raising the 
UNEXPECTED_INTERNAL_API_ERROR issue to the rest of our team, could you also 
provide more details on the below items as mentioned in my earlier response, 
specifically to the first item :

OfflineCallConversionError.INVALID_CALL - This call may not have been 
recognized by the system. Could you confirm where these calls were recorded?
OfflineCallConversionError.TOO_RECENT_CALL - This call may have occurred just a 
few hours before the upload, so it's too recent to be uploaded. You may try and 
wait for 24 hours before uploading it once more.

For the OfflineCallConversionError.TOO_RECENT_CALL errors, since some time has 
already passed, could you also try uploading only the calls that returned this 
error? Let me know also if the issue persists.

Once you provide these additional details, I can then raise all three issues to 
our team.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Alfred Scott]

We usually encounter this exception multiple times per day. Replied to you 
specifically with the logs.
Thanks

On Thursday, July 29, 2021 at 1:03:16 AM UTC-4 adsapi wrote:

> Hi Alfred,
>
> Thank you for sharing the logs. However, I would need to delete your 
> response as it contained your logs. In my previous, I mentioned that you 
> can "*Reply privately to author option. If this option is not available, 
> you may send the details directly to our googleadsa...@google.com alias 
> instead*."
>
> If you our alias seem to appear incomplete (with ... dots), you may click 
> on it for the complete address to be revealed. That said, you may send the 
> complete logs using the above options, so that I may raise the 
> UNEXPECTED_INTERNAL_API_ERROR 
> <https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
>  
> issue with the rest of our team.
>
> In addition, could you confirm if the above error is being encountered 
> consistently? Do retries (Wait for about 30 seconds, then retry the 
> request) not work as well?
>
> As for the below errors : 
>
>- OfflineCallConversionError.INVALID_CALL - This call may not have 
>been recognized by the system. Could you confirm where these calls were 
>recorded? 
>- OfflineCallConversionError.TOO_RECENT_CALL - This call may have 
>occurred just a few hours before the upload, so it's too recent to be 
>uploaded. You may try and wait for 24 hours before uploading it once more. 
>
> You may also refer to this documentation 
> <https://developers.google.com/adwords/api/docs/guides/conversion-tracking#validation_rules_2>
>  
> for the tips and considerations to take note to avoid offline call 
> conversion errors.
>
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JCuGq:ref
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Alfred,

Thank you for sharing the logs. However, I would need to delete your response 
as it contained your logs. In my previous, I mentioned that you can "Reply 
privately to author option. If this option is not available, you may send the 
details directly to our googleadsapi-supp...@google.com alias instead."

If you our alias seem to appear incomplete (with ... dots), you may click on it 
for the complete address to be revealed. That said, you may send the complete 
logs using the above options, so that I may raise the 
UNEXPECTED_INTERNAL_API_ERROR issue with the rest of our team.

In addition, could you confirm if the above error is being encountered 
consistently? Do retries (Wait for about 30 seconds, then retry the request) 
not work as well?

As for the below errors :

OfflineCallConversionError.INVALID_CALL - This call may not have been 
recognized by the system. Could you confirm where these calls were recorded?
OfflineCallConversionError.TOO_RECENT_CALL - This call may have occurred just a 
few hours before the upload, so it's too recent to be uploaded. You may try and 
wait for 24 hours before uploading it once more.

You may also refer to this documentation for the tips and considerations to 
take note to avoid offline call conversion errors.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Alfred Scott]

I would like to note that i redacted a lot of info from that log, if you 
want the full values please give me a place to post that isnt public

On Wednesday, July 28, 2021 at 7:20:08 PM UTC-4 Alfred Scott wrote:

> here is the soap requests directly leading up to the error and the 
> responses. (for context it does three retries on partial failures, but an 
> exception kicks it out of the retry state).
>
> On Friday, July 23, 2021 at 4:02:39 AM UTC-4 adsapi wrote:
>
>> Hi Nikhat, 
>>
>> So our team can take a closer look as to why you are consistently 
>> encountering the error, could you also share the complete SOAP request 
>> 
>>  
>> and response 
>> 
>>  
>> logs, along with its requestId 
>> ,
>>  
>> generated when the error occurred?
>>
>> You may then send the requested information via the *Reply privately to 
>> author* option. If this option is not available, you may send the 
>> details directly to our googleadsa...@google.com alias instead.
>>
>> Best regards,
>>
>> [image: Google Logo] 
>> Peter Laurence Napa Oliquino 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2JCuGq:ref
>>
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Alfred Scott]

/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[15].operand\n  \n  
  operations\n15\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[16].operand\n  \n  
  operations\n16\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[17].operand\n  \n  
  operations\n17\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[18].operand\n  \n  
  operations\n18\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[19].operand\n  \n  
  operations\n19\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[20].operand\n  \n  
  operations\n20\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[21].operand\n  \n  
  operations\n21\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[22].operand\n  \n  
  operations\n22\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.TOO_RECENT_CALL\n 
 OfflineCallConversionError\n  
TOO_RECENT_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[23].operand\n  \n  
  operations\n23\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="OfflineCallConversionError">\n  
operations[24].operand\n      \n  
  operations\n24\n  
\n  \n
operand\n  \n  \n  
OfflineCallConversionError.INVALID_CALL\n
  OfflineCallConversionError\n  
INVALID_CALL\n\n  \n 
   \n  \n\n'
[2021-07-28 18:18:53 -0400] [DEBUG] googleads.soap: Incoming response: 
b'http://schemas.xmlsoap.org/soap/envelope/;>\n  
\n\n  soap:Server\n  
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro\n
  \nhttps://adwords.google.com/api/adwords/cm/v201809;>\n  
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro\n
  ApiException\n 
 http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="InternalApiError">\n\n
\n
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR\n 
   InternalApiError\n
UNEXPECTED_INTERNAL_API_ERROR\n  \n
\n  \n\n  
\n\n'
[2021-07-28 18:18:53 -0400] [WARNING] googleads.soap: Error summary: 
{'faultMessage': 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
 'serviceName': 'OfflineCallConversion

RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[Google Ads API Forum Advisor]

Hi Nikhat,

So our team can take a closer look as to why you are consistently encountering 
the error, could you also share the complete SOAP request and response logs, 
along with its requestId, generated when the error occurred?

You may then send the requested information via the Reply privately to author 
option. If this option is not available, you may send the details directly to 
our googleadsapi-supp...@google.com alias instead.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2JCuGq:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - OfflineCallConversionFeedService

[nik...@everquote.com]

Hello,

We started receiving InternalApiError.UNEXPECTED_INTERNAL_API_ERROR errors 
when trying to push calls conversions. We started seeing this error around 
*7/22 
midnight PST*. We have ~90 calls conversions that are getting this failure 
for the last 9 hours. Is there a problem with the service/API?

*Service*: OfflineCallConversionFeedService
*Endpoint*: 
https://adwords.google.com/api/adwords/cm/v201809/OfflineCallConversionFeedService
*Method*: mutate
*Error*: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

*Error details:*

[2021-07-22 09:17:20 -0400] [INFO] googleads.soap: Request made: Service: 
"OfflineCallConversionFeedService" Method: "mutate" URL: 
"https://adwords.google.com/api/adwords/cm/v201809/OfflineCallConversionFeedService;

[2021-07-22 09:18:20 -0400] [WARNING] googleads.soap: Error summary: 
{'faultMessage': 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
 
'serviceName': 'OfflineCallConversionFeedService', 'methodName': 'mutate'} 

[2021-07-22 09:18:20 -0400] [ERROR] roastr.push_to_google: exception 
encountered during retry while attempting to push to google api. 

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro

Thanks,
Nikhat  

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RE: AdWordsApiException - InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor]

Hi all,

If the issue comes back please report back to us.

Regards,

Aryeh Baker
Google Ads API Team
ref:_00D1U1174p._5004Q2IxxfY:ref

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Re: AdWordsApiException - InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[John Miner]

Pete,

Thanks for the reply. Our last error appeared at 10:58pm CT, and I've been 
keeping an eye on it all day, but haven't seen any more. Looks like it 
resolved itself. Mostly wanted to make sure it wasn't something wrong on 
our end, and looks like it wasn't. Thanks for helping confirm this!

--
John

On Wednesday, June 23, 2021 at 1:07:20 PM UTC-5 Pete Lavetsky (AdWords API 
Guru) wrote:

> Hey John,
>
> We also had issues with the API starting about 4pm EST yesterday. It 
> cleared itself up around 4am EST today. Are you still having problems?
>
> Pete
>
> On Tuesday, June 22, 2021 at 11:15:16 PM UTC-4 john@motominer.com 
> wrote:
>
>> Starting today, around 4pm CT, we began getting the following API errors 
>> when trying to update a Feed:
>>
>> One or more errors occurred. (AdWordsApiException: Exception of type 
>> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 
>>
>> API encountered an unexpected internal error.. (Error: 
>> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )
>>
>> ) AdWordsApiException: Exception of type 
>> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 
>>
>> API encountered an unexpected internal error.. (Error: 
>> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )
>>
>> The "failed method" of the exception was 
>> "Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply"
>>
>> The call stack was:
>>
>> System.AggregateException: at 
>> System.Threading.Tasks.Task.ThrowIfExceptional (System.Private.CoreLib, 
>> Version=4.0.0.0, Culture=neutral, PublicKeyToken=) at 
>> System.Threading.Tasks.Task`1.GetResultCore (System.Private.CoreLib, 
>> Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
>> System.Threading.Tasks.Task`1.get_Result (System.Private.CoreLib, 
>> Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
>> Google.Api.Ads.AdWords.v201809.FeedService+<>c__DisplayClass10_0.b__0
>>  
>> (Google.AdWords, Version=24.13.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at System.Threading.Tasks.Task`1.InnerInvoke 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at System.Threading.Tasks.Task+<>c.<.cctor>b__274_0 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at System.Threading.Tasks.Task.ExecuteWithThreadLocal 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
>>  
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> Core.Web.GoogleAdsApi.FeedCollection+<>c__DisplayClass5_0+<b__0>d.MoveNext
>>  
>> (Core.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
>> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
>> Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
>> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 117) at 
>> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>>   ) at 
>> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
>>  
>> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral,

Re: AdWordsApiException - InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Pete Lavetsky (AdWords API Guru)]

Hey John,

We also had issues with the API starting about 4pm EST yesterday. It 
cleared itself up around 4am EST today. Are you still having problems?

Pete

On Tuesday, June 22, 2021 at 11:15:16 PM UTC-4 john@motominer.com wrote:

> Starting today, around 4pm CT, we began getting the following API errors 
> when trying to update a Feed:
>
> One or more errors occurred. (AdWordsApiException: Exception of type 
> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 
>
> API encountered an unexpected internal error.. (Error: 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )
>
> ) AdWordsApiException: Exception of type 
> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 
>
> API encountered an unexpected internal error.. (Error: 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )
>
> The "failed method" of the exception was 
> "Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply"
>
> The call stack was:
>
> System.AggregateException: at 
> System.Threading.Tasks.Task.ThrowIfExceptional (System.Private.CoreLib, 
> Version=4.0.0.0, Culture=neutral, PublicKeyToken=) at 
> System.Threading.Tasks.Task`1.GetResultCore (System.Private.CoreLib, 
> Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
> System.Threading.Tasks.Task`1.get_Result (System.Private.CoreLib, 
> Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
> Google.Api.Ads.AdWords.v201809.FeedService+<>c__DisplayClass10_0.b__0
>  
> (Google.AdWords, Version=24.13.0.0, Culture=neutral, PublicKeyToken= 
>   ) at System.Threading.Tasks.Task`1.InnerInvoke 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at System.Threading.Tasks.Task+<>c.<.cctor>b__274_0 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at System.Threading.Tasks.Task.ExecuteWithThreadLocal 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
>  
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> Core.Web.GoogleAdsApi.FeedCollection+<>c__DisplayClass5_0+<b__0>d.MoveNext
>  
> (Core.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
> Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 117) at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
>  
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> Core.Web.GoogleAdsApi.FeedCollection+d__5.MoveNext 
> (Core.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
> Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
> Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 116) at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
>   ) at 
> System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
> (System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
> *

AdWordsApiException - InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[John Miner]

Starting today, around 4pm CT, we began getting the following API errors 
when trying to update a Feed:

One or more errors occurred. (AdWordsApiException: Exception of type 
'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 

API encountered an unexpected internal error.. (Error: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )

) AdWordsApiException: Exception of type 
'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. 

API encountered an unexpected internal error.. (Error: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )

The "failed method" of the exception was 
"Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply"

The call stack was:

System.AggregateException: at 
System.Threading.Tasks.Task.ThrowIfExceptional (System.Private.CoreLib, 
Version=4.0.0.0, Culture=neutral, PublicKeyToken=) at 
System.Threading.Tasks.Task`1.GetResultCore (System.Private.CoreLib, 
Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
System.Threading.Tasks.Task`1.get_Result (System.Private.CoreLib, 
Version=4.0.0.0, Culture=neutral, PublicKeyToken=   ) at 
Google.Api.Ads.AdWords.v201809.FeedService+<>c__DisplayClass10_0.b__0
 
(Google.AdWords, Version=24.13.0.0, Culture=neutral, PublicKeyToken= 
  ) at System.Threading.Tasks.Task`1.InnerInvoke 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at System.Threading.Tasks.Task+<>c.<.cctor>b__274_0 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at System.Threading.Tasks.Task.ExecuteWithThreadLocal 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
Core.Web.GoogleAdsApi.FeedCollection+<>c__DisplayClass5_0+<b__0>d.MoveNext
 
(Core.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 117) at 
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
Core.Web.GoogleAdsApi.FeedCollection+d__5.MoveNext 
(Core.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 116) at 
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
 
(System.Private.CoreLib, Version=4.0.0.0, Culture=neutral, PublicKeyToken= 
  ) at 
Core.Web.GoogleAdsApi.FeedCollection+d__7.MoveNext (Core.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: D:\a\9\s\Shared 
Components\.NET\Core.Web\GoogleAdsApi\FeedCollection.csCore.Web, 
Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: 162) at 
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw 
(System.Private.CoreLib

RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR in ManagedCustomerServiceInterface

[Google Ads API Forum Advisor Prod]

Hello,

Thanks for reaching out. The error, UNEXPECTED_INTERNAL_API_ERROR, is often 
temporary. Can you please confirm if you have been receiving the error 
continually over a period of time?

Thanks,
Matt
Google Ads API Team

Matt
Google Ads API Team
ref:_00D1U1174p._5004Q2GJm0j:ref

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=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR in ManagedCustomerServiceInterface

['Alexander Neroslavsky' via AdWords API and Google Ads API Forum]

Hi team,

We have the following problem with Adwords API (while 
using ManagedCustomerServiceInterface).

Soap request:

 http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>  
https://adwords.google.com/api/adwords/mcm/v201809; 
soapenv:mustUnderstand="0"> https://adwords.google.com/api/adwords/cm/v201809;>CLIENT_CUSTOMER_ID
 
https://adwords.google.com/api/adwords/cm/v201809;>REDACTED
 
https://adwords.google.com/api/adwords/cm/v201809;>USER_AGENT
 
https://adwords.google.com/api/adwords/cm/v201809;>false
 
https://adwords.google.com/api/adwords/cm/v201809;>false
 
   https://adwords.google.com/api/adwords/mcm/v201809;> 
 https://adwords.google.com/api/adwords/cm/v201809;>AccountLabels
 
https://adwords.google.com/api/adwords/cm/v201809;>CanManageClients
 
https://adwords.google.com/api/adwords/cm/v201809;>CurrencyCode
 
https://adwords.google.com/api/adwords/cm/v201809;>CustomerId
 
https://adwords.google.com/api/adwords/cm/v201809;>DateTimeZone
 
https://adwords.google.com/api/adwords/cm/v201809;>Name
 
https://adwords.google.com/api/adwords/cm/v201809;>TestAccount
 
   

SOAP response:


http://schemas.xmlsoap.org/soap/envelope/;>


soap:Server
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro

https://adwords.google.com/api/adwords/mcm/v201809; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809;>

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro

ApiException
http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="ns2:InternalApiError">

    

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

InternalApiError

UNEXPECTED_INTERNAL_API_ERROR







Thanks.
WBR,
Alexander

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR instead of expected CustomerSyncError.TOO_MANY_CHANGES

[Google Ads API Forum Advisor Prod]

Hi Alexander,

Thank you for reaching out to our API support team.

So our team can have a closer look at the error, could you provide your 
customer ID and the complete SOAP request and response logs, with the 
requestId, that was generated when you encountered the errors?

You may send the separate logs containing the two errors via the Reply 
privately to author option.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team
ref:_00D1U1174p._5004Q2FaiBV:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR instead of expected CustomerSyncError.TOO_MANY_CHANGES

['Alexander Neroslavsky' via AdWords API and Google Ads API Forum]

Hi Team,

We have the following problem with Adwords API.

The call of the CustomerSyncServiceInterface.get() method returns 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR for the list of around 2600 
campaignIds (all campaigns for such clientCustomerId). If we splitting this 
list of campaignIds into small chunks, then such call 
returns CustomerSyncError.TOO_MANY_CHANGES.

Is it possible to have the same CustomerSyncError.TOO_MANY_CHANGES 
exception for the first case?

Thanks in advance.
WBR,
Alexander

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Re: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor Prod]

Greetings!

Your timeout for your requests is set to 60 seconds, so it times out on our 
back-end after 60 seconds. Some of these requests you are sending need more 
than 60 seconds to process. This is happening to many of your requests. Please 
increase your timeout on your requests; that should resolve the errors.

Best,
Nadine Wang, Google Ads API Team
ref:_00D1U1174p._5004Q24Zm2m:ref

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Re: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor Prod]

Hi,

Thank you for  reaching out to us. I'll look at this internally with my team 
and will get back to you as soon as possible.

Thanks,

Nirmitabahen Gaurav Patel
Google Ads API Team
ref:_00D1U1174p._5004Q24Zm2m:ref

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Re: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[bar...@ppcbee.com]

Hello,

thanks for your response. It seems that you are right it started to work 
again yesterday afternoon. But it wasn't working from  2020-07-20. 

Best regards
Ondrej Bartas



On Wednesday, September 9, 2020 at 12:06:19 AM UTC+2 mansu...@gmail.com 
wrote:

>
>
> ‫أُرسلت من الـ iPhone‬
>
> ‫في ٠٩‏/٠٩‏/٢٠٢٠ الساعة ١٢:٠٣ ص، كتب/كتبت ‏Google Ads API Forum Advisor 
> Prod ‏:‬
>
>  Hi Ondrej,
>
>
>
> Thank you for reaching out. The 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> <https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
>  
> could be due to a temporary issue in the servers. Please try running the 
> service again and if you are still having an issue, please share the 
> complete latest request and response logs of the call via Reply privately 
> to the author so that I can further investigate the issue.
>
> Thanks,
> [image: Google Logo] 
> Nirmitabahen Gaurav Patel 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q24Zm2m:ref 
>
> -- 
>
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwor...@googlegroups.com
> To unsubscribe from this group, send email to
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> https://groups.google.com/d/msgid/adwords-api/u3IW00QGCYHB004ZvG19pNTj6xXtbR_utdWg%40sfdc.net
>  
> <https://groups.google.com/d/msgid/adwords-api/u3IW00QGCYHB004ZvG19pNTj6xXtbR_utdWg%40sfdc.net?utm_medium=email_source=footer>
> .
>
>

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Re: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[mansur ksa]

‫أُرسلت من الـ iPhone‬

> ‫في ٠٩‏/٠٩‏/٢٠٢٠ الساعة ١٢:٠٣ ص، كتب/كتبت ‏Google Ads API Forum Advisor Prod 
> ‏:‬
> 
>  Hi Ondrej,
> 
> Thank you for reaching out. The 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
> issue in the servers. Please try running the service again and if you are 
> still having an issue, please share the complete latest request and response 
> logs of the call via Reply privately to the author so that I can further 
> investigate the issue.
> 
> Thanks,
>   
> Nirmitabahen Gaurav Patel
> Google Ads API Team
>  
> 
> 
> ref:_00D1U1174p._5004Q24Zm2m:ref
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwords-api@googlegroups.com
> To unsubscribe from this group, send email to
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> For more options, visit this group at
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> --- 
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Re: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[mansur ksa]

‫أُرسلت من الـ iPhone‬

> ‫في ٠٩‏/٠٩‏/٢٠٢٠ الساعة ١٢:٠٣ ص، كتب/كتبت ‏Google Ads API Forum Advisor Prod 
> ‏:‬
> 
>  Hi Ondrej,
> 
> Thank you for reaching out. The 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
> issue in the servers. Please try running the service again and if you are 
> still having an issue, please share the complete latest request and response 
> logs of the call via Reply privately to the author so that I can further 
> investigate the issue.
> 
> Thanks,
>   
> Nirmitabahen Gaurav Patel
> Google Ads API Team
>  
> 
> 
> ref:_00D1U1174p._5004Q24Zm2m:ref
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwords-api@googlegroups.com
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RE: CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor Prod]

Hi Ondrej,

Thank you for reaching out. The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
could be due to a temporary issue in the servers. Please try running the 
service again and if you are still having an issue, please share the complete 
latest request and response logs of the call via Reply privately to the author 
so that I can further investigate the issue.

Thanks,

Nirmitabahen Gaurav Patel
Google Ads API Team
ref:_00D1U1174p._5004Q24Zm2m:ref

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CampaignExtensionSettingService: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[bar...@ppcbee.com]

Hello, 

it started few days ago I want to get list of all extensions by calling
https://adwords.google.com/api/adwords/cm/v201809/CampaignExtensionSettingService

`http://www.w3.org/2001/XMLSchema; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
xmlns:wsdl="https://adwords.google.com/api/adwords/cm/v201809; 
xmlns:env="http://schemas.xmlsoap.org/soap/envelope/;>https://adwords.google.com/api/adwords/cm/v201809;>REDACTEDREDACTED684-013-7919https://adwords.google.com/api/adwords/cm/v201809;>Extensions010

But I am getting:

http://schemas.xmlsoap.org/soap/envelope/;>soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
 
@ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErrohttps://adwords.google.com/api/adwords/cm/v201809;>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
 
@ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErroApiExceptionhttp://www.w3.org/2001/XMLSchema-instance; 
xsi:type="InternalApiError">InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
AdwordsApi::V201809::CampaignExtensionSettingService::ApiException: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError

This is hapening only on some customer ids. 

Fetching campaigns and ad groups for example works fine.

Best regards
Ondrej Bartas

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Google Ads API Forum Advisor Prod]

Hi corine,

Thanks for reaching out. With regards to your concern, The 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
issue with the API.Can you please try making the call again and let me know if 
you are still facing the issue? If so, please share the complete detailed 
request and response logs for the call so I can further investigate the issue. 
You can find information on enabling logging in the ReadMe of your client 
library. Please reply privately to author option while providing this 
information.

Thanks,
Nirmita Patel Google Ads Team
ref:_00D1U1174p._5004Q219pTM:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Corine Morin]

I got the following error:

return self.process_reply(client, operation_obj, response) File 
"/home/tool/venv/tool/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 195, in process_reply return self.process_error(doc, operation) File 
"/home/tool/venv/tool/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 299, in process_error detail=fault_node.find("detail"), 
zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro] 

While trying to delete a Feed
{'
operator': 'REMOVE',
 'operand': {
  'feedId': 99
  }
}

This used to work earlier today... is something wrong with Google servers 
in my regions?
We are location in Montreal, Quebec, Canada

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR in Python

[Google Ads API Forum Advisor Prod]

Hi SongWon,

Thank you for reaching out to us. I see that you're encountering an Unexpected 
Internal API error, which means it could have been a temporary resource related 
issue. Could you try the request again and let me know if the error still 
persists?

Thank you,
Bryan, Google Ads API Team
ref:_00D1U1174p._5004Q1zpGkU:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR in Python

[윤성원]

Hi
I keep getting responses like UNEXPECTED_INTERNAL_API_ERROR.
I'm trying to get the monthly volume of my keywords but I can't.
I could get the correct response in PHP code, but not in python.

Here is my codes.
--
from googleads import adwords


# Optional AdGroup ID used to set a SearchAdGroupIdSearchParameter.
PAGE_SIZE = 100


def main(client):
  # Initialize appropriate service.
  targeting_idea_service = client.GetService(
  'TargetingIdeaService', version='v201809')

  # Construct selector object and retrieve related keywords.
  selector = {
  'ideaType': 'STATS',
  'requestType': 'IDEAS'
  }

  selector['requestedAttributeTypes'] = [
  'KEYWORD_TEXT', 'SEARCH_VOLUME', 'TARGETED_MONTHLY_SEARCHES']

  offset = 0
  selector['paging'] = {
  'startIndex': str(offset),
  'numberResults': str(PAGE_SIZE)
  }

  selector['searchParameters'] = [{
  'xsi_type': 'RelatedToQuerySearchParameter',
  'queries': ['삼성카드']
  }]

  # Language setting (optional).
  selector['searchParameters'].append({
  # The ID can be found in the documentation:
  # 
https://developers.google.com/adwords/api/docs/appendix/languagecodes
  'xsi_type': 'LanguageSearchParameter',
  'languages': [{'id': '1012'}]
  })

  # Network search parameter (optional)
  selector['searchParameters'].append({
  'xsi_type': 'NetworkSearchParameter',
  'networkSetting': {
  'targetGoogleSearch': True,
  'targetSearchNetwork': False,
  'targetContentNetwork': False,
  'targetPartnerSearchNetwork': False
  }
  })

  more_pages = True
  while more_pages:
page = targeting_idea_service.get(selector)

print(page)


if __name__ == '__main__':
  # Initialize client object.
  adwords_client = adwords.AdWordsClient.LoadFromStorage()

  main(adwords_client)
--

And the Error is below.
--
Error summary: {'faultMessage': 
'[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]',
 
'requestId': '0005a591950de0560ab46056a704a0e1', 'serviceName': 
'TargetingIdeaService', 'methodName': 'get', 'operations': '1', 
'responseTime': '224'}
Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
992, in MakeSoapRequest
*packed_args, _soapheaders=soap_headers)['body']['rval']
  File "/usr/local/lib/python3.6/site-packages/zeep/proxy.py", line 45, in 
__call__
kwargs,
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 130, in send
return self.process_reply(client, operation_obj, response)
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 195, in process_reply
return self.process_error(doc, operation)
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 299, in process_error
detail=fault_node.find("detail"),
zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/google/test.py", line 113, in 
main(adwords_client)
  File "/home/google/test.py", line 85, in main
page = targeting_idea_service.get(selector)
  File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
1004, in MakeSoapRequest
    e.detail, errors=error_list, message=e.message)
googleads.errors.GoogleAdsServerFault: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
--

What is this commonError?
Please let me know where to fixed.
Thanks.

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[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

[Bonge LaBwana]

 configured from a properties file and the
// OAuth2 credentials above.
$session = (new AdWordsSessionBuilder())->fromFile()
->withOAuth2Credential($oAuth2Credential)
->build();
self::runExample(
new AdWordsServices(),
$session,
intval(self::AD_GROUP_ID)
);
}
}

AddMultiAssetResponsiveDisplayAd::main();





Now when I run my script:

php 
examples/AdWords/v201809/AdvancedOperations/AddMultiAssetResponsiveDisplayAd.php

 I get the following error :

Fatal error: Uncaught Google\AdsApi\AdWords\v201809\cm\ApiException: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
 
in 
C:\xampp\htdocs\googleads-php-lib\src\Google\AdsApi\Common\Util\Reflection.php:43

What is wrong with my code?

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[duong xuan toi]

Hi Pierrick,

the error seem come from Media bundle asset, i uploaded media bundle asset 
to create universal app ad via api, it throw error : InternalApiError.
ERROR_GENERATING_RESPONSE,so i uploaded media bundle asset in UI, since 
then i could not fetch that ad again.

On Tuesday, August 13, 2019 at 7:59:49 AM UTC+7, adsapiforumadvisor wrote:
>
> Hi,
>
> My name is Pierrick and I am working as a Developer Advocate in the Google 
> Ads API Team.
>
> I had a look in our internal systems but could not find more information 
> related to these requests.
>
> Quick questions for you to help me continue investigating: 
>
>- Are you experiencing other failures or it is limited to this 
>particular request? 
>- Is it constantly failing? 
>
> Thanks,
> Pierrick
>
> ref:_00D1U1174p._5001UEIUxN:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[Google Ads API Forum Advisor Prod]

Hi,

My name is Pierrick and I am working as a Developer Advocate in the Google Ads 
API Team.

I had a look in our internal systems but could not find more information 
related to these requests.

Quick questions for you to help me continue investigating:

Are you experiencing other failures or it is limited to this particular request?
Is it constantly failing?

Thanks,
Pierrick
ref:_00D1U1174p._5001UEIUxN:ref

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[duong xuan toi]

Hi, 

it still error here is request Id: 00058fe6433910620aa79e129900b70b


On Friday, August 9, 2019 at 5:59:56 PM UTC+7, adsapiforumadvisor wrote:
>
> Hi,
>
> Thank you for reaching out.
>
> The error you are encountering could be intermittent. Upon checking the 
> SOAP logs, I can see that there is nothing wrong with your request. Could 
> you try making the service call again and see if you would still encounter 
> the issue?
>
> Regards,
> Dannison
> Google Ads API Team
>
> ref:_00D1U1174p._5001UEIUxN:ref

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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[Google Ads API Forum Advisor Prod]

Hi,

Thank you for reaching out.

The error you are encountering could be intermittent. Upon checking the SOAP 
logs, I can see that there is nothing wrong with your request. Could you try 
making the service call again and see if you would still encounter the issue?

Regards,
Dannison
Google Ads API Team
ref:_00D1U1174p._5001UEIUxN:ref

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[duong xuan toi]

Hi,

i created universal app in UI then fetch it by API everything work fine 
until i have added html5 to ad asset, it 
throw InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
 
please help.
here is soap :

SOAP request:

http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>

https://adwords.google.com/api/adwords/cm/v201809; 
soapenv:mustUnderstand="0">
xxx
REDACTED
Knorex-adwords (AwApi-Java, AdWords-Axis/4.1.0, 
Common-Java/4.1.0, Axis/1.4, Java/1.8.0_201, maven, SelectorBuilder, 
SelectorField)
false
false



https://adwords.google.com/api/adwords/cm/v201809;>

AccentColor
AdGroupId
AdStrengthInfo
AdType
AdvertisingId
AllowFlexibleColor
Automated
BaseAdGroupId
BaseCampaignId
BusinessName
CallOnlyAdBusinessName
CallOnlyAdCallTracked
CallOnlyAdConversionTypeId
CallOnlyAdCountryCode
CallOnlyAdDescription1
CallOnlyAdDescription2
CallOnlyAdDisableCallConversion
CallOnlyAdPhoneNumber
CallOnlyAdPhoneNumberVerificationUrl
CallToActionText
CombinedApprovalStatus
CreationTime
CreativeFinalAppUrls
CreativeFinalMobileUrls
CreativeFinalUrlSuffix
CreativeFinalUrls
CreativeTrackingUrlTemplate
CreativeUrlCustomParameters
Description
Description1
Description2
DevicePreference
Dimensions
DisplayUrl
DurationMillis
ExpandedDynamicSearchCreativeDescription2
ExpandedTextAdDescription2
ExpandedTextAdHeadlinePart3
ExpandingDirections
FileSize
FormatSetting
GmailHeaderImage
GmailMarketingImage
GmailTeaserBusinessName
GmailTeaserDescription
GmailTeaserHeadline
GmailTeaserLogoImage
Headline
HeadlinePart1
HeadlinePart2
Height
Id
ImageCreativeName
IndustryStandardCommercialIdentifier
IsCookieTargeted
IsTagged
IsUserInterestTargeted
Labels
LandscapeLogoImage
LogoImage
LongHeadline
MainColor
MarketingImage
MarketingImageCallToActionText
MarketingImageCallToActionTextColor
MarketingImageDescription
MarketingImageHeadline
MediaId
MimeType
MultiAssetResponsiveDisplayAdAccentColor

MultiAssetResponsiveDisplayAdAllowFlexibleColor
MultiAssetResponsiveDisplayAdBusinessName

MultiAssetResponsiveDisplayAdCallToActionText
MultiAssetResponsiveDisplayAdDescriptions

MultiAssetResponsiveDisplayAdDynamicSettingsPricePrefix

MultiAssetResponsiveDisplayAdDynamicSettingsPromoText
MultiAssetResponsiveDisplayAdFormatSetting
MultiAssetResponsiveDisplayAdHeadlines

MultiAssetResponsiveDisplayAdLandscapeLogoImages
MultiAssetResponsiveDisplayAdLogoImages
MultiAssetResponsiveDisplayAdLongHeadline
MultiAssetResponsiveDisplayAdMainColor

MultiAssetResponsiveDisplayAdMarketingImages

MultiAssetResponsiveDisplayAdSquareMarketingImages
MultiAssetResponsiveDisplayAdYouTubeVideos
Name
Path1
Path2
PolicySummary
PricePrefix
ProductImages
ProductVideoList
PromoText
ReadyToPlayOnTheWeb
ReferenceId
ResponsiveSearchAdDescriptions
ResponsiveSearchAdHeadlines
ResponsiveSearchAdPath1
ResponsiveSearchAdPath2
RichMediaAdCertifiedVendorFormatId
RichMediaAdDuration
RichMediaAdImpressionBeaconUrl
RichMediaAdName
RichMediaAdSnippet
RichMediaAdSourceUrl
RichMediaAdType
ShortHeadline
SourceUrl
SquareMarketingImage
Status

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Google Ads API Forum Advisor Prod]

Hello Bryan,

Via API you cannot use multiple product dimensions in the same subdivision. The 
error PRODUCT_PARTITION_SUBDIVISION_REQUIRES_OTHERS_CASE occurs when there is 
no others unit type in the partition. Each subdivision must always be 
completely partitioned, so it must contain a unit type representing Other.

Regards,
Sai Teja, Google Ads API Team
ref:_00D1U1174p._5001UAqDU8:ref

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

When I send only1 partition type in the request i get the following error 
whether i use a partition that requires a case value or does not require 
one.
[AdGroupCriterionError.PRODUCT_PARTITION_SUBDIVISION_REQUIRES_OTHERS_CASE @ 
operations; trigger:'ProductPartition{id=TempCriterionId{id=1}, 
bidSimulatorStatus=null, partitionType=SUBDIVISION, parentCriterionId=null, 
productGroup=null, productGroupObsoleteStatus=null, caseValue=null, 
decisionPath=[], salesCountry=null, merchantId=null, 
hasPromotedSuggestion=null}']

On Tuesday, May 28, 2019 at 9:59:16 AM UTC-4, Bryan Natter wrote:
>
> Also what are the "other" cases that are required to do this with a smart 
> campaign
>
> Thank you
>
> On Tuesday, May 28, 2019 at 9:54:22 AM UTC-4, Bryan Natter wrote:
>>
>> Ejay
>>
>> In the adwords UI it allows a user to select multiple partition types 
>> when they are nested together. I was trying to add multiple partitions with 
>> different dimension types to replicate that functionality. Is that not 
>> possible then with the API since everything must be the same dimension type.
>> Do you have a code example or xml example i may look at to accomplish 
>> this if possible
>>
>> Thank you
>>
>> On Friday, May 24, 2019 at 3:37:39 PM UTC-4, adsapiforumadvisor wrote:
>>>
>>> Hello Bryan
>>>
>>> I am Ejay's team member working on your concern. The error 
>>> PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS 
>>> 
>>>  
>>> occurs when you are not using the same kind of dimesion types for the units 
>>> in the same subdivision. I see that under the same SUBDIVISION you are 
>>> trying to 
>>> include ProductCustomAttribute, ProductBiddingCategory, 
>>> ProductCanonicalCondition 
>>> and ProductBrand product dimension types 
>>> .
>>>  
>>> Also, for every SUBDIVISIOn others case must be included. Please make the 
>>> changes accordingly and make the API call again. Please let me know if you 
>>> are facing any other errors.
>>>
>>> Regards,
>>> Sai Teja, Google Ads API Team
>>>  
>>>
>>> ref:_00D1U1174p._5001UAqDU8:ref
>>
>>

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

Also what are the "other" cases that are required to do this with a smart 
campaign

Thank you

On Tuesday, May 28, 2019 at 9:54:22 AM UTC-4, Bryan Natter wrote:
>
> Ejay
>
> In the adwords UI it allows a user to select multiple partition types when 
> they are nested together. I was trying to add multiple partitions with 
> different dimension types to replicate that functionality. Is that not 
> possible then with the API since everything must be the same dimension type.
> Do you have a code example or xml example i may look at to accomplish this 
> if possible
>
> Thank you
>
> On Friday, May 24, 2019 at 3:37:39 PM UTC-4, adsapiforumadvisor wrote:
>>
>> Hello Bryan
>>
>> I am Ejay's team member working on your concern. The error 
>> PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS 
>> 
>>  
>> occurs when you are not using the same kind of dimesion types for the units 
>> in the same subdivision. I see that under the same SUBDIVISION you are 
>> trying to 
>> include ProductCustomAttribute, ProductBiddingCategory, 
>> ProductCanonicalCondition 
>> and ProductBrand product dimension types 
>> .
>>  
>> Also, for every SUBDIVISIOn others case must be included. Please make the 
>> changes accordingly and make the API call again. Please let me know if you 
>> are facing any other errors.
>>
>> Regards,
>> Sai Teja, Google Ads API Team
>>  
>>
>> ref:_00D1U1174p._5001UAqDU8:ref
>
>

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

Ejay

In the adwords UI it allows a user to select multiple partition types when 
they are nested together. I was trying to add multiple partitions with 
different dimension types to replicate that functionality. Is that not 
possible then with the API since everything must be the same dimension type.
Do you have a code example or xml example i may look at to accomplish this 
if possible

Thank you

On Friday, May 24, 2019 at 3:37:39 PM UTC-4, adsapiforumadvisor wrote:
>
> Hello Bryan
>
> I am Ejay's team member working on your concern. The error 
> PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS 
> 
>  
> occurs when you are not using the same kind of dimesion types for the units 
> in the same subdivision. I see that under the same SUBDIVISION you are 
> trying to 
> include ProductCustomAttribute, ProductBiddingCategory, 
> ProductCanonicalCondition 
> and ProductBrand product dimension types 
> .
>  
> Also, for every SUBDIVISIOn others case must be included. Please make the 
> changes accordingly and make the API call again. Please let me know if you 
> are facing any other errors.
>
> Regards,
> Sai Teja, Google Ads API Team
>  
>
> ref:_00D1U1174p._5001UAqDU8:ref

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Google Ads API Forum Advisor Prod]

Hello Bryan

I am Ejay's team member working on your concern. The error 
PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS occurs when you are 
not using the same kind of dimesion types for the units in the same 
subdivision. I see that under the same SUBDIVISION you are trying to include 
ProductCustomAttribute, ProductBiddingCategory, ProductCanonicalCondition and 
ProductBrand product dimension types. Also, for every SUBDIVISIOn others case 
must be included. Please make the changes accordingly and make the API call 
again. Please let me know if you are facing any other errors.

Regards,
Sai Teja, Google Ads API Team
ref:_00D1U1174p._5001UAqDU8:ref

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

Ejay

Thank you very much. That was it. I was adding it in advertisingChannelType 
not the advertisingChannelSubType
I am now able to create a smart campaign and an adgroup for it. Although 
now i am getting an error creating product partitions for the adgroup.
I now get this error:
[CriterionError.INVALID_PRODUCT_BIDDING_CATEGORY @ 
operations[6].operand.criterion.caseValue; 
trigger:'ProductBiddingCategory{type=BIDDING_CATEGORY_L1, 
canonicalValue=null, value=ProductCategoryId: 0, countryCode=null}', 
AdGroupCriterionError.PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS
 
@ operations; 
trigger:'com.google.ads.api.serviceimpls.campaignmgmt.criterion.adgroupcriterion.ProductPartitionTree$Node@7244d096']

Here is the request being sent:

http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>
   
  
 {clientCustomerId}
 {developerToken}
 SandO (AwApi-PHP, googleads-php-lib/40.0.0, 
PHP/7.1.25-1+ubuntu14.04.1+deb.sury.org+1)
 false
 false
  
   
   
  
 
ADD

   77626575824
   
  -1
  SUBDIVISION
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 CUSTOM_ATTRIBUTE_0
 Green
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 CUSTOM_ATTRIBUTE_1
 Blue
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 CUSTOM_ATTRIBUTE_2
 White
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 CUSTOM_ATTRIBUTE_3
 Black
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 CUSTOM_ATTRIBUTE_4
 Red
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 BIDDING_CATEGORY_L1
 0
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 New
  
   
   

 
 
ADD

   77626575824
   
  UNIT
  -1
  
 Nike
  
   
   

 
  
   


Since it said 
AdGroupCriterionError.PRODUCT_PARTITION_REQUIRES_SAME_DIMENSION_TYPE_AS_SIBLINGS
 
i tried using one of the other types being sent but that does work.
Please advise as to what needs to be fixed to attach these partitions to 
the adgroup

Thank you

On Tuesday, May 21, 2019 at 4:34:27 AM UTC-4, adsapiforumadvisor wrote:
>
> Hi Bryan,
>
> Thanks for reaching out and for providing details.
>
> Could you confirm if you are trying to create a smart shopping campaign 
> ?
>  
> If yes, upon checking the provided SOAP request logs, I noticed that the 
> you did not included the *advertisingChannelSubType* field in your 
> request and set as *SHOPPING_GOAL_OPTIMIZED_ADS*. With this, you may try 
> to make an API call again and please refer to the link that I provided on 
> how to configure and to create a *Smart Shopping campaigns*.
>
> Please let me know if you have further questions/clarifications.
>
> Regards,
> Ejay
> Google Ads API Team
>
>
> ref:_00D1U1174p._5001UAqDU8:ref

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To 

RE: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Google Ads API Forum Advisor Prod]

Hi Bryan,

Thanks for reaching out and for providing details.

Could you confirm if you are trying to create a smart shopping campaign? If 
yes, upon checking the provided SOAP request logs, I noticed that the you did 
not included the advertisingChannelSubType field in your request and set as 
SHOPPING_GOAL_OPTIMIZED_ADS. With this, you may try to make an API call again 
and please refer to the link that I provided on how to configure and to create 
a Smart Shopping campaigns.

Please let me know if you have further questions/clarifications.

Regards,
Ejay
Google Ads API Team
ref:_00D1U1174p._5001UAqDU8:ref

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[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

I am getting an [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
 
error when trying to create a smart campaign through the api
The request i am sending is:

http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>{CLIENTID}{DEVTOKEN}SandO
 
(AwApi-PHP, googleads-php-lib/40.0.0, 
PHP/7.1.25-1+ubuntu14.04.1+deb.sury.org+1)falsefalseADDnew
 
smart test 
1ENABLED1995136005GSAPI
 
Budget5ce2e9a846c8c9.09533048Money1000ACCELERATEDfalseENABLED8152595US3falseLOCATION_OF_PRESENCEDONT_CARESHOPPING_GOAL_OPTIMIZED_ADSfalseMAXIMIZE_CONVERSION_VALUE

Ive tried waiting 30 secs like the recommended handling tips but i get this 
error all the time

What am i sending wrong with my request?

Thank you

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[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]

[Bryan Natter]

 I am trying to create a smart campaign and i am getting an error - 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
Here is the request I am sending:


http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>


{CLIENTCUSTOMERID}
{DEVTOKN}
SandO (AwApi-PHP, googleads-php-lib/40.0.0, 
PHP/7.1.25-1+ubuntu14.04.1+deb.sury.org+1)
false
false





ADD

new smart test 1
ENABLED

1995136005
GSAPI 
Budget5ce2e9a846c8c9.09533048


Money
1000

ACCELERATED

false
ENABLED


{MERCHANTID}
US
3
false



LOCATION_OF_PRESENCE

DONT_CARE


SHOPPING_GOAL_OPTIMIZED_ADS


false



MAXIMIZE_CONVERSION_VALUE











I tried waiting 30 secs like the recommended handing tips say to do but i 
keep getting the same error
What am i sending wrong to cause this error?

Thank you

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RE: AdGroupCriterionService mutate InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Sam,

Thank you for the logs. We have shared the details with the Engineering
team for further investigation. However, I noticed that the ad group's
campaign (1810991026) is a Search campaign. To add the Product Partition
criteria to the ad group, this should only be done with ad groups of a
shopping campaign. Could you please retry the request with an ad group
under a shopping campaign?

Please let us know if you're having an issue.

Regards,
Bharani, Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
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https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: AdGroupCriterionService mutate InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[samsinfieldtest]

Hi Bharani, i've sent a reply privately to author, please can you confirm 
if you've received it
Thanks
Sam

On Wednesday, April 24, 2019 at 8:04:00 PM UTC+1, googleadsapi-forumadvisor 
wrote:
>
> Hello Sam, 
>
> Regret the delay. The UNEXPECTED_INTERNAL_API_ERROR could be due to a 
> transient issue and retrying the request should work in most of the 
> scenarios. Please find the attached SOAP logs from my testing which worked 
> fine with a similar request. Also, I'm having trouble looking up the 
> specific AdGroup Id. Could you please recheck this? If you're still having 
> an issue, could you please share the API SOAP logs of your implementation 
> along with the CID without redacting any information? You can share the 
> details privately via *Reply privately to author* option.
>
> Regards,
> Bharani, Google Ads API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> https://ads-developers.googleblog.com/search/label/google_ads_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>

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RE: AdGroupCriterionService mutate InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Sam,

Regret the delay. The UNEXPECTED_INTERNAL_API_ERROR could be due to a
transient issue and retrying the request should work in most of the
scenarios. Please find the attached SOAP logs from my testing which worked
fine with a similar request. Also, I'm having trouble looking up the
specific AdGroup Id. Could you please recheck this? If you're still having
an issue, could you please share the API SOAP logs of your implementation
along with the CID without redacting any information? You can share the
details privately via *Reply privately to author* option.

Regards,
Bharani, Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
https://ads-developers.googleblog.com/search/label/google_ads_api
https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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{\rtf1\ansi\ansicpg1252\cocoartf1671\cocoasubrtf400
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\deftab720
\pard\pardeftab720\partightenfactor0

\f0\fs22 \cf2 [24 Apr 2019 14:07:11,397-requestInfoLogger:INFO:main] Request made: Service: AdGroupCriterionService Method: mutate clientCustomerId: 324-653-3697 URL: https://adwords.google.com/api/adwords/cm/v201809/AdGroupCriterionService Request ID: 0005874a92071a6802ab413a7f0fd408 ResponseTime(ms): 417 OperationsCount: 3 IsFault: false FaultMessage: null\cf0 \
\cf2 [24 Apr 2019 14:07:11,405-soapXmlLogger:DEBUG:main] SOAP request:\cf0 \
\cf2 \cf0 \
\cf2 http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd="http://www.w3.org/2001/XMLSchema; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>\cf0 \
\cf2 \cf0 \
\cf2 https://adwords.google.com/api/adwords/cm/v201809; soapenv:mustUnderstand="0">\cf0 \
\cf2 324-653-3697\cf0 \
\cf2 REDACTED\cf0 \
\cf2 unknown (AwApi-Java, AdWords-Axis/4.2.0, Common-Java/4.2.0, Axis/1.4, Java/1.8.0_131, jars, ProductPartitionTree)\cf0 \
\cf2 false\cf0 \
\cf2 false\cf0 \
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\cf2 \cf0 \
\cf2 \cf0 \
\cf2 https://adwords.google.com/api/adwords/cm/v201809;>\cf0 \
\cf2 \cf0 \
\cf2 ADD\cf0 \
\cf2 https://adwords.google.com/api/adwords/cm/v201809; xsi:type="ns2:BiddableAdGroupCriterion">\cf0 \
\cf2 69606209935\cf0 \
\cf2 \cf0 \
\cf2 -1\cf0 \
\cf2 SUBDIVISION\cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 ADD\cf0 \
\cf2 https://adwords.google.com/api/adwords/cm/v201809; xsi:type="ns3:BiddableAdGroupCriterion">\cf0 \
\cf2 69606209935\cf0 \
\cf2 \cf0 \
\cf2 -2\cf0 \
\cf2 UNIT\cf0 \
\cf2 -1\cf0 \
\cf2 \cf0 \
\cf2 ProductOfferId\cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 10\cf0 \
\cf2 \cf0 \
\cf2 CRITERION\cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 true\cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 \cf0 \
\cf2 ADD\cf0 \
\cf2 https://adwords.google.com/api/adwords/cm/v201809; xsi:type="ns4:NegativeAdGroupCriterion">\cf0 \
\cf2 69606209935\cf0 

AdGroupCriterionService mutate InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[samsinfieldtest]

Hi,
Whenever I try and call this, i get an UNEXPECTED_INTERNAL_API_ERROR error, 
both on our live account and test account
SOAP is:
http://schemas.xmlsoap.org/soap/envelope/;>
  
https://adwords.google.com/api/adwords/cm/v201809;>
  
  
  unknown (AwApi-DotNet/24.6.0, Common-Dotnet/9.5.0, .NET 
CLR/4.0.30319.42000, , gzip)

  
  http://www.w3.org/2001/XMLSchema-instance; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema;>
https://adwords.google.com/api/adwords/cm/v201809;>
  
ADD

  69481202596
  
-2147483648
SUBDIVISION
  

  
  
ADD

  69481202596
  
-2147483647
UNIT
-2147483648

  A17

  
  

  
100
  
  CRITERION

  

  
  
ADD

  69481202596
  
-2147483646
UNIT
-2147483648

  

  

  



Response:
http://schemas.xmlsoap.org/soap/envelope/;>
  
https://adwords.google.com/api/adwords/cm/v201809;>
  000587341cad21ab0a37c201b203bbcb
  AdGroupCriterionService
  mutate
  3
  328

  
  

  soap:Server
  [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]
  
https://adwords.google.com/api/adwords/cm/v201809;>
  [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]
  
ApiException
  http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="InternalApiError">



InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
InternalApiError
UNEXPECTED_INTERNAL_API_ERROR
  

  

  


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RE: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR when creating MultiAssetResponsiveDisplayAd in an existing Campaign

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Steven,

I have not seen any other reports of this issue. Could you please provide
your SOAP request and response through *reply privately to author *so I can
take a look?

Thanks,
Anthony
Google Ads API Team


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On 04/03/19 14:59:05 soo...@gmail.com wrote:

The issue just started happening today. Our implementation has been working
without issue for months until today with no changes on our end. Anyone
else experiencing anything similar?

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR when creating MultiAssetResponsiveDisplayAd in an existing Campaign

[Steven Horvat]

The issue just started happening today. Our implementation has been working 
without issue for months until today with no changes on our end. Anyone 
else experiencing anything similar?

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RE: Getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Vijaysinh,

In your UI screenshot, only the Target CPA can be set via API as below:


TARGET_CPA
http://www.w3.org/2001/XMLSchema-instance;
xsi:type="TargetCpaBiddingScheme">
TargetCpaBiddingScheme

Money
177




I will pass on request to my team to have the other fields be available via
API. Please keep an eye on the blog
 for any
future updates.

Regards,
Dhanya, AdWords API Team
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Re: Getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Mahavir]

as your message I have changed bidding strategy so its working now.

I have attached screenshot from adwords UI.. Could you please let me know 
how to set those value which is in screenshot using adwords api?


On Tuesday, February 5, 2019 at 4:24:20 PM UTC+5:30, 
googleadsapi-forumadvisor wrote:
>
> Hi Vijaysinh,
>
> The UNEXPECTED_INTERNAL_API 
> <https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
>  error 
> could indicate a temporary issue in the AdWords servers or could be due to 
> a bug. That said, could you confirm if you encountered this only once or 
> consistently? Also, so our team could further investigate the cause, could 
> you provide to me the complete SOAP request and response logs that were 
> generated when the error occurred?
>
> You may reply using the *Reply privately to author* option.
>
> Thanks and regards,
> Peter
> AdWords API Team
>
> On 02/05/19 16:37:36 er.parm...@gmail.com  wrote:
>
> *Hi I am trying to create campaign with **BiddingStrategyConfiguration but I 
> am getting bellow error.*
>
>
> *Please check attached my request.*
>
>
> *Fatal error*:  Uncaught Google\AdsApi\AdWords\v201809\cm\ApiException: 
> [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>  in 
> C:\xampp\htdocs\google\googleads-php-lib\src\Google\AdsApi\Common\Util\Reflection.php:43
> Stack trace:
>
>
> Please let me know what I am doing wrong here.
>
>
> Thanks.
>
>
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> -- 
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> https://googleadsdeveloper.blogspot.com/
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> .
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>
>

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RE: Getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi Vijaysinh,

The UNEXPECTED_INTERNAL_API
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>  
error

could indicate a temporary issue in the AdWords servers or could be due to
a bug. That said, could you confirm if you encountered this only once or
consistently? Also, so our team could further investigate the cause, could
you provide to me the complete SOAP request and response logs that were
generated when the error occurred?

You may reply using the *Reply privately to author* option.

Thanks and regards,
Peter
AdWords API Team

On 02/05/19 16:37:36 er.parmarvi...@gmail.com wrote:

*Hi I am trying to create campaign with **BiddingStrategyConfiguration but  
I am getting bellow error.*



*Please check attached my request.*


*Fatal error*:  Uncaught Google\AdsApi\AdWords\v201809\cm\ApiException:  
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @  
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]  
in  
C:\xampp\htdocs\google\googleads-php-lib\src\Google\AdsApi\Common\Util\Reflection.php:43

Stack trace:


Please let me know what I am doing wrong here.


Thanks.


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Getting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Mahavir]

*Hi I am trying to create campaign with **BiddingStrategyConfiguration but I am 
getting bellow error.*


*Please check attached my request.*


*Fatal error*:  Uncaught Google\AdsApi\AdWords\v201809\cm\ApiException: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
 in 
C:\xampp\htdocs\google\googleads-php-lib\src\Google\AdsApi\Common\Util\Reflection.php:43
Stack trace:


Please let me know what I am doing wrong here.


Thanks.


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[2019-02-05 09:31:28] TestChanel.WARNING: Disabling SSL verification is not 
recommended.  
[2019-02-05 09:31:28] TestChanel.WARNING: Disabling SSL verification is not 
recommended.  
[2019-02-05 09:31:28] TestChanel.WARNING: Disabling SSL verification is not 
recommended.  
[2019-02-05 09:31:28] TestChanel.WARNING: Disabling SSL verification is not 
recommended.  
[2019-02-05 09:31:30] TestChanel.INFO: clientCustomerId=1255040287 operations=1 
service=BudgetService method=mutate responseTime=374 
requestId=000581216f9c2b560aa787cc6b0824ca server=adwords.google.com isFault=0 
faultMessage=  
[2019-02-05 09:31:30] TestChanel.DEBUG: POST 
/api/adwords/cm/v201809/BudgetService?wsdl HTTP/1.1
Host: adwords.google.com
Connection: close
User-Agent: PHP-SOAP/7.1.12
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Content-Length: 875
Authorization: REDACTED


http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809;>1255040287REDACTEDunknown
 (AwApi-PHP, googleads-php-lib/38.0.0, 
PHP/7.1.12)falsefalseADDBudget
 
#5c5949e08293c5000STANDARD

HTTP/1.1 200 OK
Content-Type: text/xml; charset=UTF-8
Date: Tue, 05 Feb 2019 08:31:30 GMT
Expires: Tue, 05 Feb 2019 08:31:30 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Server: GSE
Alt-Svc: quic=":443"; ma=2592000; v="44,43,39"
Accept-Ranges: none
Vary: Accept-Encoding
Connection: close

http://schemas.xmlsoap.org/soap/envelope/;>https://adwords.google.com/api/adwords/cm/v201809;>000581216f9c2b560aa787cc6b0824caBudgetServicemutate1374https://adwords.google.com/api/adwords/cm/v201809;>BudgetReturnValue1753188435Budget
 
#5c5949e08293cMoney5000STANDARDtrueENABLED
  
[2019-02-05 09:31:31] TestChanel.WARNING: clientCustomerId=1255040287 
operations=1 service=CampaignService method=mutate responseTime=310 
requestId=000581216fb10ad40a6212832201db19 server=adwords.google.com isFault=1 
faultMessage=[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
  
[2019-02-05 09:31:31] TestChanel.NOTICE: POST 
/api/adwords/cm/v201809/CampaignService?wsdl HTTP/1.1
Host: adwords.google.com
Connection: close
User-Agent: PHP-SOAP/7.1.12
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Content-Length: 1387
Authorization: REDACTED


http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;>1255040287REDACTEDunknown
 (AwApi-PHP, googleads-php-lib/38.0.0, 
PHP/7.1.12)falsefalseADDMyDisplayCampaign1
 
#5c5949e288f6cPAUSED20190206201903051753188435MAXIMIZE_CONVERSIONS500500

HTTP/1.1 500 Internal Server Error
Content-Type: text/xml; charset=UTF-8
Date: Tue, 05 Feb 2019 08:31:31 GMT
Expires: Tue, 05 Feb 2019 08:31:31 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Server: GSE
Alt-Svc: quic=":443"; ma=2592000; v="44,43,39"
Accept-Ranges: none
Vary: Accept-Encoding
Connection: close

http://schemas.xmlsoap.org/soap/envelope/;>https://adwords.google.com/api/adwords/cm/v201809;>000581216fb10ad40a6212832201db19CampaignServicemutate1310soap:Serv

adGroupAdService get request returns InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Alexander Kosenko]

Hi,

When I make a request in the following way:

SelectorBuilder builder = new SelectorBuilder();
builder.fields(AdGroupAdField.Id)
.in(AdGroupAdField.AdGroupId, "38880158570")
.in(AdGroupAdField.AdType, new String[] 
{"EXPANDED_TEXT_AD", "EXPANDED_DYNAMIC_SEARCH_AD"})
.notEquals(AdGroupAdField.Status, AdGroupAdStatus._DISABLED)
.greaterThan(AdGroupAdField.Id, adsId)
.orderAscBy(AdGroupAdField.Id)
.offset(offset)
.limit(pageSize)
Selector selector = builder.build();
adGroupAdService.get(selector)

It always return error in 
response InternalApiError.UNEXPECTED_INTERNAL_API_ERROR. 
Before yesterday it worked as expected. What is wrong?

Kind Regards,
Alex

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Anna,

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 that 
you encountered could be due to temporary resource related issues in the 
AdWords API server or a possible bug. However, to further investigate your 
issue, could you provide the complete SOAP request and response logs when 
you encountered the error? Please reply via *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

On Thursday, December 20, 2018 at 7:02:34 AM UTC+8, anna KST wrote:
>
> Hi Guys - can anyone point us in the correct direction for the following 
> error :
>
>
>
> AdWordsApiException: Exception of type 
> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. API 
> encountered an unexpected internal error.. (Error: 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )
>
> The details for the log entry.Full message:
> Google.Api.Ads.AdWords.Lib.AdWordsApiException: 
> AdWordsApiException: Exception of type 
> 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. API 
> encountered an unexpected internal error.. (Error: 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: ) 
> Server stack trace: at 
> Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply(Message& 
> reply, Object correlationState) at 
> System.ServiceModel.Dispatcher.ImmutableClientRuntime.AfterReceiveReply(ProxyRpc&
>  
> rpc) at 
> System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime 
> operation, ProxyRpc& rpc) at 
> System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean 
> oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, 
> TimeSpan timeout) at 
> System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage
>  
> methodCall, ProxyOperationRuntime operation) at 
> System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) 
> Exception rethrown at [0]: at 
> System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage 
> reqMsg, IMessage retMsg) at 
> System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& 
> msgData, Int32 type) at 
> Google.Api.Ads.AdWords.v201802.AdGroupCriterionServiceInterface.mutate(mutateRequest
>  
> request) at 
> Google.Api.Ads.AdWords.v201802.AdGroupCriterionService.mutate(AdGroupCriterionOperation[]
>  
> operations) at 
> DC.Nop.Plugin.Misc.GoogleAdWords.Services.GoogleAdWordsService.CreateAdAgroup(String
>  
> campaignName, StringBuilder sb, Product product, Decimal maxCpc, Campaign& 
> campaign, AdGroup& adGroup, ProductPartitionTree& productPartitionTree, 
> IList`1& successMessages, IList`1& errorMessages) at 
> DC.Nop.Plugin.Misc.GoogleAdWords.Controllers.DCGoogleAdWordsController.Product(ProductModel
>  
> model) at lambda_method(Closure , ControllerBase , Object[] ) at 
> System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext 
> controllerContext, IDictionary`2 parameters) at 
> System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext 
> controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 
> parameters) at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult
>  
> asyncResult, ActionInvocation innerInvokeState) at 
> System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult
>  
> asyncResult) at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult
>  
> asyncResult) at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult
>  
> asyncResult) at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.b__1c()
>  
> at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.b__1e(IAsyncResult
>  
> asyncResult) at 
> System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult
>  
> asyncResult) at 
> System.Web.Mvc.Controlle

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath

[anna KST]

Hi Guys - can anyone point us in the correct direction for the following 
error :



AdWordsApiException: Exception of type 
'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. API 
encountered an unexpected internal error.. (Error: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: )

The details for the log entry.Full message:
Google.Api.Ads.AdWords.Lib.AdWordsApiException: 
AdWordsApiException: Exception of type 
'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. API 
encountered an unexpected internal error.. (Error: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , Trigger: ) 
Server stack trace: at 
Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply(Message& 
reply, Object correlationState) at 
System.ServiceModel.Dispatcher.ImmutableClientRuntime.AfterReceiveReply(ProxyRpc&
 
rpc) at 
System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime 
operation, ProxyRpc& rpc) at 
System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean 
oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, 
TimeSpan timeout) at 
System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage
 
methodCall, ProxyOperationRuntime operation) at 
System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) 
Exception rethrown at [0]: at 
System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage 
reqMsg, IMessage retMsg) at 
System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& 
msgData, Int32 type) at 
Google.Api.Ads.AdWords.v201802.AdGroupCriterionServiceInterface.mutate(mutateRequest
 
request) at 
Google.Api.Ads.AdWords.v201802.AdGroupCriterionService.mutate(AdGroupCriterionOperation[]
 
operations) at 
DC.Nop.Plugin.Misc.GoogleAdWords.Services.GoogleAdWordsService.CreateAdAgroup(String
 
campaignName, StringBuilder sb, Product product, Decimal maxCpc, Campaign& 
campaign, AdGroup& adGroup, ProductPartitionTree& productPartitionTree, 
IList`1& successMessages, IList`1& errorMessages) at 
DC.Nop.Plugin.Misc.GoogleAdWords.Controllers.DCGoogleAdWordsController.Product(ProductModel
 
model) at lambda_method(Closure , ControllerBase , Object[] ) at 
System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext 
controllerContext, IDictionary`2 parameters) at 
System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext 
controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 
parameters) at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.b__39(IAsyncResult
 
asyncResult, ActionInvocation innerInvokeState) at 
System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult
 
asyncResult) at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult
 
asyncResult) at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3d()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.b__3f()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult
 
asyncResult) at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.b__1c()
 
at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.b__1e(IAsyncResult
 
asyncResult) at 
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult 
asyncResult) at 
System.Web.Mvc.Controller.b__1d(IAsyncResult asyncResult, 
ExecuteCoreState innerState) at 
System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult
 
asyncResult) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult 
asyncResult) at 
System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult
 
asyncResult) at System.Web.Mvc.Controller.EndExecute(IAsyncResult 
asyncResult) at 
System.Web.Mvc.MvcHandler.b__5(IAsyncResult 
asyncResult, ProcessRequestState innerState) at 
System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult
 
asyncResult) at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult 
asyncResult) at 
System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
 
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at 
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& 
completedSynchronously)


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-- 
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Also find us on our blog:
https://goog

Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR using CampaignService

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello Oksana,

Looks like the issue related to the UNEXPECTED_ 
<http://internalapierror.unexpected_/>INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 
is resolved. Please let us know if you are still facing these errors.

Regards,
Sai Teja, AdWords API Team

On Friday, December 14, 2018 at 10:10:49 AM UTC-5, Oksana Sulyma wrote:
>
> Hello dear Ads support.
> We started to experience very strange error using CampaignService. Our 
> code is stable and using CampaignService is successful for the thousands of 
> accounts we serve, but recently we started to get this issue for like 10 
> accounts among thousands. 
>
> Our call xml look like:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/cm/v201809;>
>
>   
>  %authtoken%
>  {our_id_here}
>  {our_token_here}
>   
>
>
>   
>  
> Name
> StartDate
> EndDate
> 
> 0
> 1
> 
>
>   
>
> 
>
> Call url = 
> https://adwords.google.com/api/adwords/cm/v201809/CampaignService
>
> Error response looked like : 
> "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro..
>  
> "
> (sorry we haven't logged full response)
>
> When I try to reproduce this error, I get next response:
> " xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/;>  
> xmlns="https://adwords.google.com/api/adwords/cm/v201809;>00057cfccdc88e480a374d949d027f60CampaignServiceget1119soap:Client[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; trigger:'null']https://adwords.google.com/api/adwords/cm/v201809;>[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; 
> trigger:'null']ApiException  
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="AuthorizationError">nullAuthorizationError.USER_PERMISSION_DENIEDAuthorizationError
> This error is clear to me. But when we get 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - we don't know how to act. 
> Any recommendations on this, shell we retry (we already make 3 retries 
> with delay 30 seconds and this doesn't help). 
> Any ideas will be appreciated! 
> Thanks!
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR using CampaignService

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello Oksana,

There isn't any blog post regarding this issue. I will update you on this 
thread once we have any updates regarding this issue.

Regards,
Sai Teja, AdWords API Team

On Friday, December 14, 2018 at 10:10:49 AM UTC-5, Oksana Sulyma wrote:
>
> Hello dear Ads support.
> We started to experience very strange error using CampaignService. Our 
> code is stable and using CampaignService is successful for the thousands of 
> accounts we serve, but recently we started to get this issue for like 10 
> accounts among thousands. 
>
> Our call xml look like:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/cm/v201809;>
>
>   
>  %authtoken%
>  {our_id_here}
>  {our_token_here}
>   
>
>
>   
>  
> Name
> StartDate
> EndDate
> 
> 0
> 1
> 
>
>   
>
> 
>
> Call url = 
> https://adwords.google.com/api/adwords/cm/v201809/CampaignService
>
> Error response looked like : 
> "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro..
>  
> "
> (sorry we haven't logged full response)
>
> When I try to reproduce this error, I get next response:
> " xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/;>  
> xmlns="https://adwords.google.com/api/adwords/cm/v201809;>00057cfccdc88e480a374d949d027f60CampaignServiceget1119soap:Client[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; trigger:'null']https://adwords.google.com/api/adwords/cm/v201809;>[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; 
> trigger:'null']ApiException  
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="AuthorizationError">nullAuthorizationError.USER_PERMISSION_DENIEDAuthorizationError
> This error is clear to me. But when we get 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - we don't know how to act. 
> Any recommendations on this, shell we retry (we already make 3 retries 
> with delay 30 seconds and this doesn't help). 
> Any ideas will be appreciated! 
> Thanks!
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR using CampaignService

[Oksana Sulyma]

Thanks Sai Teja!
On this "InternalApiError.UNEXPECTED_ <http://internalapierror.unexpected_/>
INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>,
 
there is an ongoing known issue". Is there some blog/topic where we can 
monitor state of this issue? 
Thank you for information!
Oksana

On Friday, December 14, 2018 at 11:32:59 PM UTC+2, Teja Makani wrote:
>
> Hello 
>
> The USER_PERMISSION_DENIED 
> <https://developers.google.com/adwords/api/docs/common-errors#AuthorizationError.USER_PERMISSION_DENIED>
>  error 
> occurs when there is no link between the manager account authenticated in 
> the request and the client account specified in the headers. Please make 
> sure that the user authenticating the call having access to the account 
> targeted in the API call. If the problem persists, please share the user's 
> email address authenticating the call and the SOAP logs(or Client customer 
> Id's in the request). Regarding the InternalApiError.UNEXPECTED_ 
> <http://internalapierror.unexpected_/>INTERNAL_API_ERROR 
> <https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>,
>  
> there is an ongoing known issue, our team is investigating. I will let you 
> know once i have more information on this. You could use reply privately to 
> the author option while sharing the details requested.
>
> Regards,
> Sai Teja, AdWords API Team
>
> On Friday, December 14, 2018 at 10:10:49 AM UTC-5, Oksana Sulyma wrote:
>>
>> Hello dear Ads support.
>> We started to experience very strange error using CampaignService. Our 
>> code is stable and using CampaignService is successful for the thousands of 
>> accounts we serve, but recently we started to get this issue for like 10 
>> accounts among thousands. 
>>
>> Our call xml look like:
>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>> https://adwords.google.com/api/adwords/cm/v201809;>
>>
>>   
>>  %authtoken%
>>  {our_id_here}
>>  {our_token_here}
>>   
>>
>>
>>   
>>  
>> Name
>> StartDate
>>     EndDate
>> 
>> 0
>> 1
>> 
>>
>>   
>>
>> 
>>
>> Call url = 
>> https://adwords.google.com/api/adwords/cm/v201809/CampaignService
>>
>> Error response looked like : 
>> "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro..
>>  
>> "
>> (sorry we haven't logged full response)
>>
>> When I try to reproduce this error, I get next response:
>> "> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/;>>  
>> xmlns="https://adwords.google.com/api/adwords/cm/v201809;>00057cfccdc88e480a374d949d027f60CampaignServiceget1119soap:Client[AuthorizationError.USER_PERMISSION_DENIED
>>  
>> @ ; trigger:'null']https://adwords.google.com/api/adwords/cm/v201809;>[AuthorizationError.USER_PERMISSION_DENIED
>>  
>> @ ; 
>> trigger:'null']ApiException>  
>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
>> xsi:type="AuthorizationError">nullAuthorizationError.USER_PERMISSION_DENIEDAuthorizationError>
>> This error is clear to me. But when we get 
>> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - we don't know how to act. 
>> Any recommendations on this, shell we retry (we already make 3 retries 
>> with delay 30 seconds and this doesn't help). 
>> Any ideas will be appreciated! 
>> Thanks!
>>
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR using CampaignService

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello 

The USER_PERMISSION_DENIED 
<https://developers.google.com/adwords/api/docs/common-errors#AuthorizationError.USER_PERMISSION_DENIED>
 error 
occurs when there is no link between the manager account authenticated in 
the request and the client account specified in the headers. Please make 
sure that the user authenticating the call having access to the account 
targeted in the API call. If the problem persists, please share the user's 
email address authenticating the call and the SOAP logs(or Client customer 
Id's in the request). Regarding the InternalApiError.UNEXPECTED_ 
<http://internalapierror.unexpected_/>INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>,
 
there is an ongoing known issue, our team is investigating. I will let you 
know once i have more information on this. You could use reply privately to 
the author option while sharing the details requested.

Regards,
Sai Teja, AdWords API Team

On Friday, December 14, 2018 at 10:10:49 AM UTC-5, Oksana Sulyma wrote:
>
> Hello dear Ads support.
> We started to experience very strange error using CampaignService. Our 
> code is stable and using CampaignService is successful for the thousands of 
> accounts we serve, but recently we started to get this issue for like 10 
> accounts among thousands. 
>
> Our call xml look like:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/cm/v201809;>
>
>   
>  %authtoken%
>  {our_id_here}
>  {our_token_here}
>   
>
>
>   
>  
> Name
> StartDate
> EndDate
> 
> 0
> 1
> 
>
>   
>
> 
>
> Call url = 
> https://adwords.google.com/api/adwords/cm/v201809/CampaignService
>
> Error response looked like : 
> "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro..
>  
> "
> (sorry we haven't logged full response)
>
> When I try to reproduce this error, I get next response:
> " xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/;>  
> xmlns="https://adwords.google.com/api/adwords/cm/v201809;>00057cfccdc88e480a374d949d027f60CampaignServiceget1119soap:Client[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; trigger:'null']https://adwords.google.com/api/adwords/cm/v201809;>[AuthorizationError.USER_PERMISSION_DENIED
>  
> @ ; 
> trigger:'null']ApiException  
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="AuthorizationError">nullAuthorizationError.USER_PERMISSION_DENIEDAuthorizationError
> This error is clear to me. But when we get 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR - we don't know how to act. 
> Any recommendations on this, shell we retry (we already make 3 retries 
> with delay 30 seconds and this doesn't help). 
> Any ideas will be appreciated! 
> Thanks!
>

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR using CampaignService

[Oksana Sulyma]

Hello dear Ads support.
We started to experience very strange error using CampaignService. Our code 
is stable and using CampaignService is successful for the thousands of 
accounts we serve, but recently we started to get this issue for like 10 
accounts among thousands. 

Our call xml look like:
http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:v20="https://adwords.google.com/api/adwords/cm/v201809;>
   
  
 %authtoken%
 {our_id_here}
 {our_token_here}
  
   
   
  
 
Name
StartDate
EndDate

0
1

   
  
   


Call url = https://adwords.google.com/api/adwords/cm/v201809/CampaignService

Error response looked like : 
"InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro..
 
"
(sorry we haven't logged full response)

When I try to reproduce this error, I get next response:
"http://schemas.xmlsoap.org/soap/envelope/;>https://adwords.google.com/api/adwords/cm/v201809;>00057cfccdc88e480a374d949d027f60CampaignServiceget1119soap:Client[AuthorizationError.USER_PERMISSION_DENIED
 
@ ; trigger:'null']https://adwords.google.com/api/adwords/cm/v201809;>[AuthorizationError.USER_PERMISSION_DENIED
 
@ ; 
trigger:'null']ApiExceptionhttp://www.w3.org/2001/XMLSchema-instance; 
xsi:type="AuthorizationError">nullAuthorizationError.USER_PERMISSION_DENIEDAuthorizationErrorhttps://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while adding HTML5 ads

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi there,

The UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 indicates 
that there might be a temporary issue in the servers or could be due to a 
bug. Could you confirm if you are able to encounter this multiple times? If 
yes, you may send to me your clientCustomerId and the SOAP request and 
response logs so I can further investigate.

You may reply to me using the *Reply privately to author* option.

Sincerely,
Dannison
AdWords API Team

On Thursday, November 8, 2018 at 6:06:19 AM UTC+8, Inessa M wrote:
>
>
> Hi all,
>
> I try to add some HTML5 ads using BatchJobs (I didn't try to send it 
> without BatchJobs; API version is 201802) and get  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR. 
> Can anyone help me please? Thanks in advance.
>

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InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while adding HTML5 ads

[Inessa M]

Hi all,

I try to add some HTML5 ads using BatchJobs (I didn't try to send it 
without BatchJobs; API version is 201802) and get  
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR. 
Can anyone help me please? Thanks in advance.

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Re: Offline Call Conversions Upload Error - Getting "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR"

[joel]

Hello Dannison,

The issue was in fact related to the large size of the request you 
mentioned. Everything is working fine now.

Thank you for your response!


On Monday, 5 November 2018 19:04:46 UTC+1, Dannison Yao (AdWords API Team) 
wrote:
>
> Hi Joel,
>
> The UNPARSEABLE_CALLERS_PHONE_NUMBER 
> <https://developers.google.com/adwords/api/docs/reference/v201809/OfflineCallConversionFeedService.OfflineCallConversionError.Reason>
>  error 
> message may occur if the caller’s phone number cannot be parsed due to 
> incorrect format. It should be formatted either as E.164 "+16502531234", 
> International "+64 3-331 6005" or as a US national number “6502531234”.
>
> While the UNEXPECTED_INTERNAL_API_ERROR 
> <https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
>  error 
> message may occur if the service request is too big. This may cause a 
> temporary resource related issues in the AdWords API server.
>
> If after correcting the phone number format and the error is still 
> persisting, could you provide the complete SOAP request and response logs 
> generated when the error was encountered so I could investigate on this 
> further? You may use the *Reply privately to author* option.
>
> Regards,
> Dannison
> Adwords API Team
>
> On Monday, November 5, 2018 at 7:14:25 PM UTC+8, jo...@elabogado.com 
>  wrote:
>>
>> Hello,
>>
>> We're currently trying to upload offline call conversions to a custom 
>> call conversion goal we created in our MCC account. We have successfully 
>> performed this process with normal conversions (conversions from clicks - 
>> with Gclid). However, we can't seem to succeed doing so with Call 
>> Conversions.
>>
>> *Background information:*
>>
>> *-* We're using Java to communicate with the AdWords API
>> *-* We're working with the following library version: v201809
>> *-* We're specifically working with these libraries: 
>>
>>- UploadCallConversionFeedService
>>- OfflineCallConversionFeedOperation
>>
>>
>> *The problem goes as follows:*
>>
>> *1.* We have followed all the instructions as explained in the API 
>> documentation: https://support.google.com/google-ads/answer/6275629
>> *2.* We created the new conversion goal last friday, so it has been 
>> enabled for more than 48 hrs.
>> *3.* We have prepared the data in accordance to the documentation 
>> mentioned above. Specifically, we have used the right formats to enter the 
>> time zone, call start time and conversion time.
>> *4.* When we try to upload the conversions without the country prefix 
>> (+34) we get the following error: 
>> OfflineCallConversionError.UNPARSEABLE_CALLERS_PHONE_NUMBER
>> *5.* When we add the country prefix (In this case +34) we get the 
>> following error: ApiException{applicationExceptionType=ApiException, 
>> errors=[InternalApiError{apiErrorType=InternalApiError, 
>> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
>> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}
>>
>> I haven't been able to find the right answer to this question in other 
>> posts. Calling AdWords Support hasn't been useful either as most support 
>> representatives are not technical enough to help us with this problem.
>>
>> Thank you for your help!
>>
>

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Re: Offline Call Conversions Upload Error - Getting "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR"

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Joel,

The UNPARSEABLE_CALLERS_PHONE_NUMBER 
<https://developers.google.com/adwords/api/docs/reference/v201809/OfflineCallConversionFeedService.OfflineCallConversionError.Reason>
 error 
message may occur if the caller’s phone number cannot be parsed due to 
incorrect format. It should be formatted either as E.164 "+16502531234", 
International "+64 3-331 6005" or as a US national number “6502531234”.

While the UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 error 
message may occur if the service request is too big. This may cause a 
temporary resource related issues in the AdWords API server.

If after correcting the phone number format and the error is still 
persisting, could you provide the complete SOAP request and response logs 
generated when the error was encountered so I could investigate on this 
further? You may use the *Reply privately to author* option.

Regards,
Dannison
Adwords API Team

On Monday, November 5, 2018 at 7:14:25 PM UTC+8, j...@elabogado.com wrote:
>
> Hello,
>
> We're currently trying to upload offline call conversions to a custom call 
> conversion goal we created in our MCC account. We have successfully 
> performed this process with normal conversions (conversions from clicks - 
> with Gclid). However, we can't seem to succeed doing so with Call 
> Conversions.
>
> *Background information:*
>
> *-* We're using Java to communicate with the AdWords API
> *-* We're working with the following library version: v201809
> *-* We're specifically working with these libraries: 
>
>- UploadCallConversionFeedService
>- OfflineCallConversionFeedOperation
>
>
> *The problem goes as follows:*
>
> *1.* We have followed all the instructions as explained in the API 
> documentation: https://support.google.com/google-ads/answer/6275629
> *2.* We created the new conversion goal last friday, so it has been 
> enabled for more than 48 hrs.
> *3.* We have prepared the data in accordance to the documentation 
> mentioned above. Specifically, we have used the right formats to enter the 
> time zone, call start time and conversion time.
> *4.* When we try to upload the conversions without the country prefix 
> (+34) we get the following error: 
> OfflineCallConversionError.UNPARSEABLE_CALLERS_PHONE_NUMBER
> *5.* When we add the country prefix (In this case +34) we get the 
> following error: ApiException{applicationExceptionType=ApiException, 
> errors=[InternalApiError{apiErrorType=InternalApiError, 
> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}
>
> I haven't been able to find the right answer to this question in other 
> posts. Calling AdWords Support hasn't been useful either as most support 
> representatives are not technical enough to help us with this problem.
>
> Thank you for your help!
>

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https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Offline Call Conversions Upload Error - Getting "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR"

[joel]

Hello,

We're currently trying to upload offline call conversions to a custom call 
conversion goal we created in our MCC account. We have successfully 
performed this process with normal conversions (conversions from clicks - 
with Gclid). However, we can't seem to succeed doing so with Call 
Conversions.

*Background information:*

*-* We're using Java to communicate with the AdWords API
*-* We're working with the following library version: v201809
*-* We're specifically working with these libraries: 

   - UploadCallConversionFeedService
   - OfflineCallConversionFeedOperation
   

*The problem goes as follows:*

*1.* We have followed all the instructions as explained in the API 
documentation: https://support.google.com/google-ads/answer/6275629
*2.* We created the new conversion goal last friday, so it has been enabled 
for more than 48 hrs.
*3.* We have prepared the data in accordance to the documentation mentioned 
above. Specifically, we have used the right formats to enter the time zone, 
call start time and conversion time.
*4.* When we try to upload the conversions without the country prefix (+34) 
we get the following error: 
OfflineCallConversionError.UNPARSEABLE_CALLERS_PHONE_NUMBER
*5.* When we add the country prefix (In this case +34) we get the following 
error: ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{apiErrorType=InternalApiError, 
errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}

I haven't been able to find the right answer to this question in other 
posts. Calling AdWords Support hasn't been useful either as most support 
representatives are not technical enough to help us with this problem.

Thank you for your help!

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError v201806

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi,

The UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 indicates 
that there might be a temporary issue in the servers or could be due to a 
bug. Could you confirm if you are able to encounter this multiple times? If 
yes, you may send to me your clientCustomerId and the complete report 
definition 
<https://developers.google.com/adwords/api/docs/guides/reporting#create_a_report_definition>
 you 
used so I can further investigate.

You may reply to me using the *Reply privately to author* option.

Thanks and regards,
Peter
AdWords API Team

On Wednesday, October 3, 2018 at 4:54:59 PM UTC+8, 
piyush.agar...@oyorooms.com wrote:
>
> *Stack Trace*
>
> AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server 
> faultSubcode: 
> faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro
>  
> faultActor: faultNode: faultDetail: {https://adwords.google.com/api/
> adwords/cm/v201806}ApiExceptionFault:InternalApiE
> rror.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.
> common.error.InternalApiError.(InternalApiErroApiException
> InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_
> INTERNAL_API_ERROR ApiException{applicationExceptionType=ApiException, 
> errors=[InternalApiError{apiErrorType=InternalApiError, 
> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at sun.reflect.
> NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.
> NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
>  
> at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
> DelegatingConstructorAccessorImpl.java:45) at 
> java.lang.reflect.Constructor.newInstance(Constructor.java:423) at 
> java.lang.Class.newInstance(Class.java:442) at 
> org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:104) 
> at org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:90) 
> at com.google.api.ads.adwords.axis.v201806.cm.ApiException.
> getDeserializer(ApiException.java:165) at sun.reflect.
> NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.
> NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at 
> sun.reflect.DelegatingMethodAccessorImpl.invoke(
> DelegatingMethodAccessorImpl.java:43) at 
> java.lang.reflect.Method.invoke(Method.java:498) 
> at org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(
> BaseDeserializerFactory.java:154) at org.apache.axis.encoding.ser.
> BaseDeserializerFactory.getDeserializerAs(BaseDeserializerFactory.java:84) 
> at org.apache.axis.encoding.DeserializationContext.getDeserializer(
> DeserializationContext.java:464) at org.apache.axis.encoding.
> DeserializationContext.getDeserializerForType(DeserializationContext.java:547)
>  
> at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(
> SOAPFaultDetailsBuilder.java:157) at org.apache.axis.encoding.
> DeserializationContext.startElement(DeserializationContext.java:1035) at 
> org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source) 
> at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown 
> Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl
> $FragmentContentDispatcher.dispatch(Unknown Source) at 
> org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown 
> Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
> Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
> Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at 
> org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at 
> org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) 
> at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at 
> org.apache.axis.encoding.DeserializationContext.parse(
> DeserializationContext.java:227) at org.apache.axis.SOAPPart.
> getAsSOAPEnvelope(SOAPPart.java:696) at org.apache.axis.Message.
> getSOAPEnvelope(Message.java:435) at org.apache.axis.handlers.soap.
> MustUnderstandChecker.invoke(MustUnderstandChecker.java:62) at 
> org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) at 
> org.apache.axis.client.Call.invokeEngine(Call.java:2784) at 
> org.apache.axis.client.Call.invoke(Call.java:2767) at 
> org.apache.axis.client.Call.invoke(Call.java:2443) at 
> org.apache.axis.client.Call.invoke(Call.java:2366) at 
> org.apache.axis.client.Call.invoke(Call.java:1812) at com.google.api.ads.
> adwords.axis.v201806.cm.ReportDefinitionServiceSoapBin
> dingStub.getReportFiel

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError v201806

[piyush.agarwal via AdWords API and Google Ads API Forum]

*Stack Trace*

AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server 
faultSubcode: 
faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro
 
faultActor: faultNode: faultDetail: {https://adwords.google.com/api/adwords
/cm/v201806}ApiExceptionFault:InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
@ com.google.ads.api.services.common.error.InternalApiError.
(InternalApiErroApiExceptionInternalApiError.
UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
 ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{apiErrorType=InternalApiError, 
errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at sun.reflect.
NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.
NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.
newInstance(Constructor.java:423) at 
java.lang.Class.newInstance(Class.java:442) 
at org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:104) 
at org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:90) 
at com.google.api.ads.adwords.axis.v201806.cm.ApiException.
getDeserializer(ApiException.java:165) at sun.reflect.
NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.
NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:43) at 
java.lang.reflect.Method.invoke(Method.java:498) 
at org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(
BaseDeserializerFactory.java:154) at org.apache.axis.encoding.ser.
BaseDeserializerFactory.getDeserializerAs(BaseDeserializerFactory.java:84) 
at org.apache.axis.encoding.DeserializationContext.getDeserializer(
DeserializationContext.java:464) at org.apache.axis.encoding.
DeserializationContext.getDeserializerForType(DeserializationContext.java:547) 
at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(
SOAPFaultDetailsBuilder.java:157) at org.apache.axis.encoding.
DeserializationContext.startElement(DeserializationContext.java:1035) at 
org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source) at 
org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown 
Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl
$FragmentContentDispatcher.dispatch(Unknown Source) at 
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at 
org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at 
org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at 
org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at 
org.apache.axis.encoding.DeserializationContext.parse(
DeserializationContext.java:227) at org.apache.axis.SOAPPart.
getAsSOAPEnvelope(SOAPPart.java:696) at org.apache.axis.Message.
getSOAPEnvelope(Message.java:435) at org.apache.axis.handlers.soap.
MustUnderstandChecker.invoke(MustUnderstandChecker.java:62) at 
org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) at 
org.apache.axis.client.Call.invokeEngine(Call.java:2784) at 
org.apache.axis.client.Call.invoke(Call.java:2767) at 
org.apache.axis.client.Call.invoke(Call.java:2443) at 
org.apache.axis.client.Call.invoke(Call.java:2366) at 
org.apache.axis.client.Call.invoke(Call.java:1812) at com.google.api.ads.
adwords.axis.v201806.cm.ReportDefinitionServiceSoapBin
dingStub.getReportFields(ReportDefinitionServiceSoapBindingStub.java:584) 
at sun.reflect.GeneratedMethodAccessor116.invoke(Unknown Source) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:43) at 
java.lang.reflect.Method.invoke(Method.java:498) 
at 
com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClientHandler.java:100)
 
at com.google.api.ads.common.lib.soap.axis.AxisHandler.
invokeSoapCall(AxisHandler.java:234) at com.google.api.ads.common.lib.
soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:63) at 
com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(
SoapServiceClient.java:93)





*SOAP Request Log*

18/10/03 02:33:37 WARN requestInfoLogger: Request made: Service: 
ReportDefinitionService Method: getReportFields clientCustomerId: xx 
URL: https://adwords.google.com/api/adwords/cm/v201806/ReportDefinitionService 
Request ID: null ResponseTime(ms): null OperationsCount: null IsFault: true 
FaultMessage: ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{apiErrorType=InternalApiError

InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError v201806

[piyush.agarwal via AdWords API and Google Ads API Forum]

*Stack Trace*

AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server 
faultSubcode: 
faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro
 
faultActor: faultNode: faultDetail: {https://adwords.google.com/api/adwords
/cm/v201806}ApiExceptionFault:InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
@ com.google.ads.api.services.common.error.InternalApiError.
(InternalApiErroApiExceptionInternalApiError.
UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
 ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{apiErrorType=InternalApiError, 
errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at sun.reflect.
NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.
NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.
newInstance(Constructor.java:423) at 
java.lang.Class.newInstance(Class.java:442) 
at org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:104) 
at org.apache.axis.encoding.ser.BeanDeserializer.(BeanDeserializer.java:90) 
at com.google.api.ads.adwords.axis.v201806.cm.ApiException.
getDeserializer(ApiException.java:165) at sun.reflect.
NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.
NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:43) at 
java.lang.reflect.Method.invoke(Method.java:498) 
at org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(
BaseDeserializerFactory.java:154) at org.apache.axis.encoding.ser.
BaseDeserializerFactory.getDeserializerAs(BaseDeserializerFactory.java:84) 
at org.apache.axis.encoding.DeserializationContext.getDeserializer(
DeserializationContext.java:464) at org.apache.axis.encoding.
DeserializationContext.getDeserializerForType(DeserializationContext.java:547) 
at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(
SOAPFaultDetailsBuilder.java:157) at org.apache.axis.encoding.
DeserializationContext.startElement(DeserializationContext.java:1035) at 
org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source) at 
org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown 
Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl
$FragmentContentDispatcher.dispatch(Unknown Source) at 
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at 
org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at 
org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at 
org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at 
org.apache.axis.encoding.DeserializationContext.parse(
DeserializationContext.java:227) at org.apache.axis.SOAPPart.
getAsSOAPEnvelope(SOAPPart.java:696) at org.apache.axis.Message.
getSOAPEnvelope(Message.java:435) at org.apache.axis.handlers.soap.
MustUnderstandChecker.invoke(MustUnderstandChecker.java:62) at 
org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) at 
org.apache.axis.client.Call.invokeEngine(Call.java:2784) at 
org.apache.axis.client.Call.invoke(Call.java:2767) at 
org.apache.axis.client.Call.invoke(Call.java:2443) at 
org.apache.axis.client.Call.invoke(Call.java:2366) at 
org.apache.axis.client.Call.invoke(Call.java:1812) at com.google.api.ads.
adwords.axis.v201806.cm.ReportDefinitionServiceSoapBin
dingStub.getReportFields(ReportDefinitionServiceSoapBindingStub.java:584) 
at sun.reflect.GeneratedMethodAccessor115.invoke(Unknown Source) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:43) at 
java.lang.reflect.Method.invoke(Method.java:498) 
at 
com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClientHandler.java:100)
 
at com.google.api.ads.common.lib.soap.axis.AxisHandler.
invokeSoapCall(AxisHandler.java:234) at com.google.api.ads.common.lib.
soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:63) at 
com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServiceClient.java:93)
 
at com.sun.proxy.$Proxy71.getReportFields(Unknown Source) 

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-- 
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Re: TrialService InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Stella]

Yes, this is the same one. I could not immediately see what has been 
posted, and thought that was not successful 

On Sunday, September 30, 2018 at 11:04:11 PM UTC-7, Dannison Yao (AdWords 
API Team) wrote:
>
> Hi,
>
> It appears that this post is related to this thread 
> <https://groups.google.com/d/msgid/adwords-api/12294bc9-ed2e-4742-8fa0-6fab5951c9f2%40googlegroups.com>.
>  
> You may refer to the link provided for my response and to better track our 
> communication.
>
> Regards,
> Dannison
> AdWords API Team
>
> On Saturday, September 29, 2018 at 3:51:27 AM UTC+8, Stella wrote:
>>
>> Hi, I’ve checked provious dicussion the group, here is my code of 
>> following instructions of logging.
>>
>> I have used this code to create trial campaign 2weeks ago and it worked 
>> well. Now get below error, and I get no more logging when after following 
>> instructions.
>>
>> https://developers.google.com/adwords/api/docs/guides/campaign-drafts-experiments
>>
>> https://github.com/googleads/googleads-python-lib/tree/b80b8b3741a55f1d00c5974bc58f92540663c6f6#user-content-how-do-i-log-soap-interactions
>>
>> trial = {
>> 'draftId': available_pool.loc[index]['draftId'],
>> 'baseCampaignId': available_pool.loc[index]['draft_campaign_id'],
>> 'name': '%s_value' %available_pool.loc[index]['CampaignName'],
>> 'trafficSplitPercent': 30,
>> 'startDate': '2018-10-01',
>> 'endDate': '2019-01-26'
>> }
>> trial_operation = {'operator': 'ADD', 'operand': trial}
>>
>> import logging
>> logging.basicConfig(level=logging.INFO)
>> logging.getLogger('suds.transport').setLevel(logging.DEBUG)
>>
>> trial_result = trial_service.mutate([trial_operation])
>>
>>
>> [WARNING] 2018-09-28 09:18:55,308 googleads.soap(363): Error summary: 
>> {'faultMessage': '[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]',
>>  
>> 'requestId': '000576f0cfd8ecd00a37ac0b110b3534', 'serviceName': 
>> 'TrialService', 'methodName': 'mutate', 'operations': '1', 'responseTime': 
>> '337'}
>> Traceback (most recent call last):
>>   File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
>> 1371, in MakeSoapRequest
>> *packed_args, _soapheaders=soap_headers)['body']['rval']
>>   File "/usr/local/lib/python3.6/site-packages/zeep/client.py", line 45, 
>> in __call__
>> self._op_name, args, kwargs)
>>   File 
>> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
>> 121, in send
>> return self.process_reply(client, operation_obj, response)
>>   File 
>> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
>> 186, in process_reply
>> return self.process_error(doc, operation)
>>   File 
>> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
>> 291, in process_error
>> detail=fault_node.find('detail'))
>> zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>> During handling of the above exception, another exception occurred:
>> Traceback (most recent call last):
>>   File 
>> "/Users/stellayang/Library/Python/3.6/lib/python/site-packages/IPython/core/interactiveshell.py",
>>  
>> line 2881, in run_code
>> exec(code_obj, self.user_global_ns, self.user_ns)
>>   File "", line 15, in 
>> trial_result = trial_service.mutate([trial_operation])['value']
>>   File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
>> 1383, in MakeSoapRequest
>> e.detail, errors=error_list, message=e.message)
>> googleads.errors.GoogleAdsServerFault: 
>> [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>>
>>
>>

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-- 
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https://googleadsdeveloper.blogspot.com/
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Re: TrialService InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi,

It appears that this post is related to this thread 
<https://groups.google.com/d/msgid/adwords-api/12294bc9-ed2e-4742-8fa0-6fab5951c9f2%40googlegroups.com>.
 
You may refer to the link provided for my response and to better track our 
communication.

Regards,
Dannison
AdWords API Team

On Saturday, September 29, 2018 at 3:51:27 AM UTC+8, Stella wrote:
>
> Hi, I’ve checked provious dicussion the group, here is my code of 
> following instructions of logging.
>
> I have used this code to create trial campaign 2weeks ago and it worked 
> well. Now get below error, and I get no more logging when after following 
> instructions.
>
> https://developers.google.com/adwords/api/docs/guides/campaign-drafts-experiments
>
> https://github.com/googleads/googleads-python-lib/tree/b80b8b3741a55f1d00c5974bc58f92540663c6f6#user-content-how-do-i-log-soap-interactions
>
> trial = {
> 'draftId': available_pool.loc[index]['draftId'],
> 'baseCampaignId': available_pool.loc[index]['draft_campaign_id'],
> 'name': '%s_value' %available_pool.loc[index]['CampaignName'],
> 'trafficSplitPercent': 30,
> 'startDate': '2018-10-01',
> 'endDate': '2019-01-26'
> }
> trial_operation = {'operator': 'ADD', 'operand': trial}
>
> import logging
> logging.basicConfig(level=logging.INFO)
> logging.getLogger('suds.transport').setLevel(logging.DEBUG)
>
> trial_result = trial_service.mutate([trial_operation])
>
>
> [WARNING] 2018-09-28 09:18:55,308 googleads.soap(363): Error summary: 
> {'faultMessage': '[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]',
>  
> 'requestId': '000576f0cfd8ecd00a37ac0b110b3534', 'serviceName': 
> 'TrialService', 'methodName': 'mutate', 'operations': '1', 'responseTime': 
> '337'}
> Traceback (most recent call last):
>   File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
> 1371, in MakeSoapRequest
> *packed_args, _soapheaders=soap_headers)['body']['rval']
>   File "/usr/local/lib/python3.6/site-packages/zeep/client.py", line 45, 
> in __call__
> self._op_name, args, kwargs)
>   File 
> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
> 121, in send
> return self.process_reply(client, operation_obj, response)
>   File 
> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
> 186, in process_reply
> return self.process_error(doc, operation)
>   File 
> "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", line 
> 291, in process_error
> detail=fault_node.find('detail'))
> zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
> During handling of the above exception, another exception occurred:
> Traceback (most recent call last):
>   File 
> "/Users/stellayang/Library/Python/3.6/lib/python/site-packages/IPython/core/interactiveshell.py",
>  
> line 2881, in run_code
> exec(code_obj, self.user_global_ns, self.user_ns)
>   File "", line 15, in 
> trial_result = trial_service.mutate([trial_operation])['value']
>   File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
> 1383, in MakeSoapRequest
> e.detail, errors=error_list, message=e.message)
> googleads.errors.GoogleAdsServerFault: 
> [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>
>
>

-- 
-- 
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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TrialService InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Stella]

Hi, I’ve checked provious dicussion the group, here is my code of following 
instructions of logging.

I have used this code to create trial campaign 2weeks ago and it worked 
well. Now get below error, and I get no more logging when after following 
instructions.
https://developers.google.com/adwords/api/docs/guides/campaign-drafts-experiments
https://github.com/googleads/googleads-python-lib/tree/b80b8b3741a55f1d00c5974bc58f92540663c6f6#user-content-how-do-i-log-soap-interactions

trial = {
'draftId': available_pool.loc[index]['draftId'],
'baseCampaignId': available_pool.loc[index]['draft_campaign_id'],
'name': '%s_value' %available_pool.loc[index]['CampaignName'],
'trafficSplitPercent': 30,
'startDate': '2018-10-01',
'endDate': '2019-01-26'
}
trial_operation = {'operator': 'ADD', 'operand': trial}

import logging
logging.basicConfig(level=logging.INFO)
logging.getLogger('suds.transport').setLevel(logging.DEBUG)

trial_result = trial_service.mutate([trial_operation])


[WARNING] 2018-09-28 09:18:55,308 googleads.soap(363): Error summary: 
{'faultMessage': '[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]',
 
'requestId': '000576f0cfd8ecd00a37ac0b110b3534', 'serviceName': 
'TrialService', 'methodName': 'mutate', 'operations': '1', 'responseTime': 
'337'}
Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
1371, in MakeSoapRequest
*packed_args, _soapheaders=soap_headers)['body']['rval']
  File "/usr/local/lib/python3.6/site-packages/zeep/client.py", line 45, in 
__call__
self._op_name, args, kwargs)
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 121, in send
return self.process_reply(client, operation_obj, response)
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 186, in process_reply
return self.process_error(doc, operation)
  File "/usr/local/lib/python3.6/site-packages/zeep/wsdl/bindings/soap.py", 
line 291, in process_error
detail=fault_node.find('detail'))
zeep.exceptions.Fault: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File 
"/Users/stellayang/Library/Python/3.6/lib/python/site-packages/IPython/core/interactiveshell.py",
 
line 2881, in run_code
exec(code_obj, self.user_global_ns, self.user_ns)
  File "", line 15, in 
trial_result = trial_service.mutate([trial_operation])['value']
  File "/usr/local/lib/python3.6/site-packages/googleads/common.py", line 
1383, in MakeSoapRequest
e.detail, errors=error_list, message=e.message)
googleads.errors.GoogleAdsServerFault: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]


-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

['Nadine Sundquist (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hello Carlos,

Could you do me a big favor? This is a really old thread, so there's a high 
chance that your issue may be a bit different. Please start a new thread 
and just link over to this thread when asking your question. I really 
appreciate that you searched our forum first to narrow down the issue, but 
on old threads we find it really helpful when people start a new one rather 
than bumping an old one.

Thanks,
Nadine, AdWords API Team

On Tuesday, September 4, 2018 at 2:00:56 AM UTC-4, 
carlos.bermu...@searchoptics.com wrote:
>
> Hi,
>
> I'm getting this error using the .NET Client Library for v201806. Can 
> someone please assist?
>
> Thanks,
> Carlos
>
> On Tuesday, March 8, 2016 at 2:38:14 AM UTC+8, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> This issue should be resolved. Please try again and report back if you 
>> have any difficulties.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, February 25, 2016 at 9:59:32 AM UTC-5, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> I've just followed up with our engineering team again, and I will let 
>>> you know whenever I have something to share.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Thursday, February 25, 2016 at 9:53:09 AM UTC-5, Jesse O'Brien wrote:


 Also having this same error using the PHP library. Wondering if there's 
 any status updates on this?


 On Tuesday, February 23, 2016 at 9:38:46 AM UTC-5, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> We have received other reports of this issue, and our engineering team 
> is looking into it. I will let you know when I hear something.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, February 22, 2016 at 11:07:27 PM UTC-5, Vipeesh Pavithran 
> wrote:
>>
>>
>> Still am facing that issue.
>>
>> My customer id :- 762-463-8336
>>
>> Adwords test account.
>>
>

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Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

[carlos . bermudez]

Hi,

I'm getting this error using the .NET Client Library for v201806. Can 
someone please assist?

Thanks,
Carlos

On Tuesday, March 8, 2016 at 2:38:14 AM UTC+8, Michael Cloonan (AdWords API 
Team) wrote:
>
> This issue should be resolved. Please try again and report back if you 
> have any difficulties.
>
> Regards,
> Mike, AdWords API Team
>
> On Thursday, February 25, 2016 at 9:59:32 AM UTC-5, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> I've just followed up with our engineering team again, and I will let you 
>> know whenever I have something to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, February 25, 2016 at 9:53:09 AM UTC-5, Jesse O'Brien wrote:
>>>
>>>
>>> Also having this same error using the PHP library. Wondering if there's 
>>> any status updates on this?
>>>
>>>
>>> On Tuesday, February 23, 2016 at 9:38:46 AM UTC-5, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 We have received other reports of this issue, and our engineering team 
 is looking into it. I will let you know when I hear something.

 Regards,
 Mike, AdWords API Team

 On Monday, February 22, 2016 at 11:07:27 PM UTC-5, Vipeesh Pavithran 
 wrote:
>
>
> Still am facing that issue.
>
> My customer id :- 762-463-8336
>
> Adwords test account.
>


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Re: Can't sign in: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Piotr,

Could you confirm if you encountered this error when using the AdWords API 
<https://developers.google.com/adwords/api/docs/guides/start>? If yes, the I
nternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 error 
indicates that there might be a temporary issue in the servers or could be 
due to a bug. Could you also confirm if you encounter this consistently? If 
yes, you may send to me the generated SOAP request and response logs so I 
can further investigate.

You may send your reply via the *Reply privately to author option*.

Thanks and regards,
Peter
AdWords API Team

On Friday, August 24, 2018 at 5:31:49 AM UTC+8, Piotr Roszatycki wrote:
>
> Hi.
>
>
> Is it a bug in AdMob or something wrong with my Google Accout?
>
>
> Stacktrace:
>
>
> com.google.ads.api.services.common.error.ApiException: 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro;
>  
> stackTrace: java.lang.NullPointerException↵ at 
> com.google.ads.boulder.api.services.internal.signup.MutateAction.validateUserCustomer(MutateAction.java:542)
> ↵ at 
> com.google.ads.boulder.api.services.internal.signup.MutateAction.validate(MutateAction.java:352)
> ↵ at 
> com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:182)
> ↵ at 
> com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:172)
> ↵ at 
> com.google.tracing.LocalTraceSpanCallable.call(LocalTraceSpanCallable.java:67)
> ↵ at 
> com.google.tracing.LocalTraceSpanCallable.callWithException(LocalTraceSpanCallable.java:107)
> ↵ at 
> com.google.ads.api.command.ActionInvoker$ActionInvocationHandler.invoke(ActionInvoker.java:191)
> ↵ at com.sun.proxy.$Proxy288.mutate(Unknown Source)↵ at 
> sun.reflect.GeneratedMethodAccessor1985.invoke(Unknown Source)↵ at 
> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
> ↵ at java.lang.reflect.Method.invoke(Method.java:498)↵ at 
> com.google.net.grubby.runtime.transport.stubby.ServerHandler$ServerInvocationImpl.invokeActual(ServerHandler.java:153)
> ↵ at 
> com.google.net.grubby.runtime.transport.stubby.InvocationImpl$2.call(InvocationImpl.java:258)
> ↵ at 
> com.google.net.grubby.runtime.transport.stubby.InvocationImpl.invoke(InvocationImpl.java:221)
> ↵ at 
> com.google.ads.common.usermgmt.util.UserMgmtApiExceptionInterceptor.intercept(UserMgmtApiExceptionInterceptor.java:35)
> ↵
>
>
>

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Can't sign in: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Piotr Roszatycki]

 

Hi.


Is it a bug in AdMob or something wrong with my Google Accout?


Stacktrace:


com.google.ads.api.services.common.error.ApiException: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro;
 
stackTrace: java.lang.NullPointerException↵ at 
com.google.ads.boulder.api.services.internal.signup.MutateAction.validateUserCustomer(MutateAction.java:542)
↵ at 
com.google.ads.boulder.api.services.internal.signup.MutateAction.validate(MutateAction.java:352)
↵ at 
com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:182)
↵ at 
com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:172)
↵ at 
com.google.tracing.LocalTraceSpanCallable.call(LocalTraceSpanCallable.java:67)
↵ at 
com.google.tracing.LocalTraceSpanCallable.callWithException(LocalTraceSpanCallable.java:107)
↵ at 
com.google.ads.api.command.ActionInvoker$ActionInvocationHandler.invoke(ActionInvoker.java:191)
↵ at com.sun.proxy.$Proxy288.mutate(Unknown Source)↵ at 
sun.reflect.GeneratedMethodAccessor1985.invoke(Unknown Source)↵ at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
↵ at java.lang.reflect.Method.invoke(Method.java:498)↵ at 
com.google.net.grubby.runtime.transport.stubby.ServerHandler$ServerInvocationImpl.invokeActual(ServerHandler.java:153)
↵ at 
com.google.net.grubby.runtime.transport.stubby.InvocationImpl$2.call(InvocationImpl.java:258)
↵ at 
com.google.net.grubby.runtime.transport.stubby.InvocationImpl.invoke(InvocationImpl.java:221)
↵ at 
com.google.ads.common.usermgmt.util.UserMgmtApiExceptionInterceptor.intercept(UserMgmtApiExceptionInterceptor.java:35)
↵


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Re: Error: Server raised fault: 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro'

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Ciel,

The common cause of the error InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
<https://developers.google.com/adwords/api/docs/common-errors#InternalApiError.UNEXPECTED_INTERNAL_API_ERROR>
 could be due to temporary resource related issues in the AdWords API 
server or the API isn't functioning correctly due to a bug. To further 
investigate this, could you provide the complete SOAP request and response 
logs when you encountered the error including your CID? Please reply via *Reply 
privately to author*. 

Thanks and regards,
Luis
AdWords API Team

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Error: Server raised fault: 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro'

[ciel]

Hi there,

We ran into this problem when trying to update campaigns. Following the 
documentation on common errors I had to post this on this Forum, because we 
retried many times and some tries are successful but others keep failing.  

Some background info: This problem started on April 15th. We try to update 
campaigns/adgroups for this account etc. every 2 hours. This worked 
allright for a few months, but now it crashes regularly on an Unexpected 
Internal API Error without further information.

I was hoping someone here can help us find what's going wrong. If you need 
more information from me to investigate this issue further just ask!

Best regards!

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Re: REDACTED REPORT DATA Report was not downloaded due to: HTTP Response Code: 500, Type: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

['Dhanya Sundararaju (AdWords API Team)' via AdWords API Forum]

Hi,

I see that the java code you are running is from the client library. Your 
properties file has api.adwords.clientCustomerId commented out but your 
response does indeed have a clientcustomerid. Are you using the same code 
or do you have that line uncommented in the ads.properties file in your 
client library? Please reply back with details as below(You may opt to *reply 
privately to author*) :

   1. Is this issue a one time occurence or you are not able to make any 
   successful API calls at all? 
   2. The emailid that you are using to make calls to the API.
   3. The SOAP logs with data NOT redacted.

 Also, please note that the version v201702 that you are using has been 
deprecated 
and will be sunset 
 on 14 
February 2018. To ensure full access to the AdWords API after this date, 
please migrate to a current version as soon as possible. 

Regards,
Dhanya, AdWords API Team

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REDACTED REPORT DATA Report was not downloaded due to: HTTP Response Code: 500, Type: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[jetadwordmanager]

dwords.jsonKeyFilePath=67147-4683fa608f31.json
# If you are using a service account, specify the email address of
# the user account to impersonate. Sees
# 
https://developers.google.com/adwords/api/docs/guides/authentication#granting_impersonation_abilities
# for details.
#api.adwords.serviceAccountUser=adworddatafetcheradworddatafetc...@awesome-treat-187409.iam.gserviceaccount.com

#api.adwords.clientCustomerId=XXX--XXX
# Optional. Set a friendly application name identifier.
#api.adwords.userAgent=
api.adwords.developerToken=xx
#api.adwords.isPartialFailure=false

# Optional. Configure reporting to skip header, column names, or summary 
rows
# in responses, or return enum field values as enum values instead of 
display
# values. All values default to false if omitted.
 api.adwords.reporting.skipHeader=false
 api.adwords.reporting.skipColumnHeader=false
 api.adwords.reporting.skipSummary=false
 api.adwords.reporting.useRawEnumValues=false

# Change the AdWords API endpoint. Optional.
api.adwords.endpoint=https://adwords.google.com/

# [JVM] The following properties are JVM-level properties and
# are read and set only ONCE, when the AdWordsServices
# class is first loaded.

# Enable/disable compression. Default is disabled. See the following link 
for
# more information:
# 
https://github.com/googleads/googleads-java-lib#user-content-how-do-i-enable-compression
# api.adwords.useCompression=false

# Report download connect/read timeout. Defaults to 3 minutes if omitted.
# A value of 0 indicates infinite timeout.
# Can be overridden on each instance of ReportDownloader via
# ReportDownloader.setReportDownloadTimeout(timeoutInMillis).
# Specify a value >= 0 in milliseconds.
api.adwords.reportDownloadTimeout=18

# Enable/disable automatic OAuth2 token refreshing. Default is enabled.
# api.adwords.refreshOAuth2Token=true

# Set the AdWords API request timeout in milliseconds. Defaults to 120.
# api.adwords.soapRequestTimeout=120

# Optional. Set to false to not include utility usage information in the 
user agent in requests.
# Defaults to true (usage included).
# api.adwords.includeUtilitiesInUserAgent=true

Getting Output As :-

[06 Feb 2018 15:11:22,121-report_download:WARN:main] Request made: Service: 
reportdownload Method: POST clientCustomerId: 930-632-3400 URL: 
https://adwords.google.com//api/adwords/reportdownload/v201702 Request ID: 
null ResponseTime(ms): null OperationsCount: null IsFault: true 
FaultMessage: com.google.api.ads.adwords.lib.utils.ReportException: 500: 
Internal Server Error
[06 Feb 2018 15:11:22,122-report_download:INFO:main] HTTP request:
accept-encoding: [gzip]
authorization: REDACTED
user-agent: [http://www.jetsynthesys.com/ (AwApi-Java, AdWords-Axis/3.10.0, 
Common-Java/3.10.0, Axis/1.4, Java/1.8.0_151, maven, ReportDownloader)]
developertoken: REDACTED
clientcustomerid: xxx
skipreportheader: false
skipcolumnheader: false
skipreportsummary: false
includezeroimpressions: true

Content:
__rdquery: SELECT CampaignId, AdGroupId, Id, Criteria, CriteriaType, 
Impressions, Clicks, Cost FROM CRITERIA_PERFORMANCE_REPORT WHERE Status IN 
[ENABLED, PAUSED] DURING YESTERDAY
__fmt: CSV

[06 Feb 2018 15:11:22,122-report_download:INFO:main] HTTP response:
500 Internal Server Error
cache-control: [private, max-age=0]
content-encoding: [gzip]
content-type: [text/xml]
date: [Tue, 06 Feb 2018 09:41:22 GMT]
expires: [Tue, 06 Feb 2018 09:41:22 GMT]
transfer-encoding: [chunked]
x-frame-options: [SAMEORIGIN]
alt-svc: [hq=":443"; ma=2592000; quic=51303431; quic=51303339; 
quic=51303338; quic=51303337; quic=51303335,quic=":443"; ma=2592000; 
v="41,39,38,37,35"]
server: [GSE]
x-content-type-options: [nosniff]
x-xss-protection: [1; mode=block]

Content:
REDACTED REPORT DATA
Report was not downloaded due to: HTTP Response Code: 500, Type: 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR


I have taken approved developer token from adword and refresh token from 
oauth playground and also done some curl hits both gives same response as 
above.

Thanks,

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