Re: [AFMUG] Customers wont stop texting personal cell

[Matt Hoppes]

I don’t know that I can offer you any advice at this point, but this is why we 
all carry a VoIP soft phone on our cell phone, so we can call customers from 
the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser  wrote:
> 
> I have had the same personal cell number for almost 10 years now and because 
> of things like me calling a client while on the road and them saving my 
> number I have a boatload of them that are always texting/calling it whenever 
> they have an issue. Its really annoying since I have hired an office 
> assistant and I am paying them to answer calls now. I had an outage a month 
> ago and probably had 20 of the same message from numbers I did not know who 
> they were all asking if the internet was down. I am considering changing my 
> personal cell number now and keeping the old one and just having it forward 
> to the office number and maybe get some sort of text auto reply set up on it 
> to send a message back whenever anyone texts it saying that this is an auto 
> response, for support issues please call the office number at xxx-xxx-. 
> Then when I get my new number I now have a VOIP app that can call out from 
> the cell and make it appear like the office number so this issue doesn't 
> happen again.
> 
> The only downfall to this is there are a lot of important contacts i have 
> that have the cell number that I do need to be in contact with for emergency 
> situations. And is anyone doing any sort of SMS messaging for customer 
> service? Or should that be avoided?
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[Jeremy]

We use a Google Voice number for outbound calls, and it goes straight to a
voicemail that states "this number is for outbound technician calls only.
For support, please call x".  I never gave out my personal cell number,
but a few people managed to get it off of caller id when I was having
Google Voice issues for about a month.  I have been slowly steering those
customers to another provider because they text incessantly.  I just block
the number if they call inbound.  Call my cell = find a new provider.  It's
extreme, I know.

On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes <
mattli...@rivervalleyinternet.net> wrote:

> I don’t know that I can offer you any advice at this point, but this is
> why we all carry a VoIP soft phone on our cell phone, so we can call
> customers from the company phone number.
>
> > On Aug 28, 2018, at 11:45, Kurt Fankhauser 
> wrote:
> >
> > I have had the same personal cell number for almost 10 years now and
> because of things like me calling a client while on the road and them
> saving my number I have a boatload of them that are always texting/calling
> it whenever they have an issue. Its really annoying since I have hired an
> office assistant and I am paying them to answer calls now. I had an outage
> a month ago and probably had 20 of the same message from numbers I did not
> know who they were all asking if the internet was down. I am considering
> changing my personal cell number now and keeping the old one and just
> having it forward to the office number and maybe get some sort of text auto
> reply set up on it to send a message back whenever anyone texts it saying
> that this is an auto response, for support issues please call the office
> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
> that can call out from the cell and make it appear like the office number
> so this issue doesn't happen again.
> >
> > The only downfall to this is there are a lot of important contacts i
> have that have the cell number that I do need to be in contact with for
> emergency situations. And is anyone doing any sort of SMS messaging for
> customer service? Or should that be avoided?
> > --
> > AF mailing list
> > AF@af.afmug.com
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
> --
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> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
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Re: [AFMUG] Customers wont stop texting personal cell

[Brian Sullivan]

Type up a quick auto reply and save it somewhere on your phone. Next 
time you get one of these texts, reply with your "Auto-reply" and they 
will stop sending you messages.  No one wants to talk to a bot.


On 8/28/2018 10:58 AM, Jeremy wrote:
We use a Google Voice number for outbound calls, and it goes straight 
to a voicemail that states "this number is for outbound technician 
calls only.  For support, please call x".  I never gave out my 
personal cell number, but a few people managed to get it off of caller 
id when I was having Google Voice issues for about a month.  I have 
been slowly steering those customers to another provider because they 
text incessantly.  I just block the number if they call inbound. Call 
my cell = find a new provider.  It's extreme, I know.


On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes 
> wrote:


I don’t know that I can offer you any advice at this point, but
this is why we all carry a VoIP soft phone on our cell phone, so
we can call customers from the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser
mailto:lists.wavel...@gmail.com>> wrote:
>
> I have had the same personal cell number for almost 10 years now
and because of things like me calling a client while on the road
and them saving my number I have a boatload of them that are
always texting/calling it whenever they have an issue. Its really
annoying since I have hired an office assistant and I am paying
them to answer calls now. I had an outage a month ago and probably
had 20 of the same message from numbers I did not know who they
were all asking if the internet was down. I am considering
changing my personal cell number now and keeping the old one and
just having it forward to the office number and maybe get some
sort of text auto reply set up on it to send a message back
whenever anyone texts it saying that this is an auto response, for
support issues please call the office number at xxx-xxx-. Then
when I get my new number I now have a VOIP app that can call out
from the cell and make it appear like the office number so this
issue doesn't happen again.
>
> The only downfall to this is there are a lot of important
contacts i have that have the cell number that I do need to be in
contact with for emergency situations. And is anyone doing any
sort of SMS messaging for customer service? Or should that be avoided?
> --
> AF mailing list
> AF@af.afmug.com 
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[jason]

I use you mail as my confirmation mail on my cell. They have an auto attendant 
ish feature. When a client calls my cell they are prompted to press one for 
support. That forwards back to my office number. https://www.youmail.com/


Sent from my iPhone

> On Aug 28, 2018, at 9:07 AM, Brian Sullivan  wrote:
> 
> Type up a quick auto reply and save it somewhere on your phone.  Next time 
> you get one of these texts, reply with your "Auto-reply" and they will stop 
> sending you messages.  No one wants to talk to a bot.
> 
>> On 8/28/2018 10:58 AM, Jeremy wrote:
>> We use a Google Voice number for outbound calls, and it goes straight to a 
>> voicemail that states "this number is for outbound technician calls only.  
>> For support, please call x".  I never gave out my personal cell number, 
>> but a few people managed to get it off of caller id when I was having Google 
>> Voice issues for about a month.  I have been slowly steering those customers 
>> to another provider because they text incessantly.  I just block the number 
>> if they call inbound.  Call my cell = find a new provider.  It's extreme, I 
>> know.
>> 
>>> On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes 
>>>  wrote:
>>> I don’t know that I can offer you any advice at this point, but this is why 
>>> we all carry a VoIP soft phone on our cell phone, so we can call customers 
>>> from the company phone number.
>>> 
>>> > On Aug 28, 2018, at 11:45, Kurt Fankhauser  
>>> > wrote:
>>> > 
>>> > I have had the same personal cell number for almost 10 years now and 
>>> > because of things like me calling a client while on the road and them 
>>> > saving my number I have a boatload of them that are always 
>>> > texting/calling it whenever they have an issue. Its really annoying since 
>>> > I have hired an office assistant and I am paying them to answer calls 
>>> > now. I had an outage a month ago and probably had 20 of the same message 
>>> > from numbers I did not know who they were all asking if the internet was 
>>> > down. I am considering changing my personal cell number now and keeping 
>>> > the old one and just having it forward to the office number and maybe get 
>>> > some sort of text auto reply set up on it to send a message back whenever 
>>> > anyone texts it saying that this is an auto response, for support issues 
>>> > please call the office number at xxx-xxx-. Then when I get my new 
>>> > number I now have a VOIP app that can call out from the cell and make it 
>>> > appear like the office number so this issue doesn't happen again.
>>> > 
>>> > The only downfall to this is there are a lot of important contacts i have 
>>> > that have the cell number that I do need to be in contact with for 
>>> > emergency situations. And is anyone doing any sort of SMS messaging for 
>>> > customer service? Or should that be avoided?
>>> > -- 
>>> > AF mailing list
>>> > AF@af.afmug.com
>>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>> 
>>> -- 
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>>> AF@af.afmug.com
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>> 
>> 
> 
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Re: [AFMUG] Customers wont stop texting personal cell

[Darin Steffl]

*This is an automated reply. This number does not accept incoming calls or
texts. Please call or text our business number at 555-555-1234. Thank you*

They will stop texting or calling it once they see this a couple times.
Just send it to customers who have this number. It worked for me for the 15
or 20 who still had my personal cell. I didn't want to change my number
either so give it a try.

For texts to our business number, we use Zipwhip and it works great. It
allows us to have two way texting with customers using our business
landline/voip number. It's also integrated in with our billing system to
send billing reminders via SMS in addition to the emails that no one seems
to read anymore. Everyone opens their texts though.

On Tue, Aug 28, 2018, 11:08 AM Brian Sullivan 
wrote:

> Type up a quick auto reply and save it somewhere on your phone.  Next time
> you get one of these texts, reply with your "Auto-reply" and they will stop
> sending you messages.  No one wants to talk to a bot.
>
> On 8/28/2018 10:58 AM, Jeremy wrote:
>
> We use a Google Voice number for outbound calls, and it goes straight to a
> voicemail that states "this number is for outbound technician calls only.
> For support, please call x".  I never gave out my personal cell number,
> but a few people managed to get it off of caller id when I was having
> Google Voice issues for about a month.  I have been slowly steering those
> customers to another provider because they text incessantly.  I just block
> the number if they call inbound.  Call my cell = find a new provider.  It's
> extreme, I know.
>
> On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes <
> mattli...@rivervalleyinternet.net> wrote:
>
>> I don’t know that I can offer you any advice at this point, but this is
>> why we all carry a VoIP soft phone on our cell phone, so we can call
>> customers from the company phone number.
>>
>> > On Aug 28, 2018, at 11:45, Kurt Fankhauser 
>> wrote:
>> >
>> > I have had the same personal cell number for almost 10 years now and
>> because of things like me calling a client while on the road and them
>> saving my number I have a boatload of them that are always texting/calling
>> it whenever they have an issue. Its really annoying since I have hired an
>> office assistant and I am paying them to answer calls now. I had an outage
>> a month ago and probably had 20 of the same message from numbers I did not
>> know who they were all asking if the internet was down. I am considering
>> changing my personal cell number now and keeping the old one and just
>> having it forward to the office number and maybe get some sort of text auto
>> reply set up on it to send a message back whenever anyone texts it saying
>> that this is an auto response, for support issues please call the office
>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
>> that can call out from the cell and make it appear like the office number
>> so this issue doesn't happen again.
>> >
>> > The only downfall to this is there are a lot of important contacts i
>> have that have the cell number that I do need to be in contact with for
>> emergency situations. And is anyone doing any sort of SMS messaging for
>> customer service? Or should that be avoided?
>> > --
>> > AF mailing list
>> > AF@af.afmug.com
>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>
>
>
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>
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Re: [AFMUG] Customers wont stop texting personal cell

[Dave]

+ 1 Billion LOL
Love that Softphone app :)


On 08/28/2018 10:49 AM, Matt Hoppes wrote:

I don’t know that I can offer you any advice at this point, but this is why we 
all carry a VoIP soft phone on our cell phone, so we can call customers from 
the company phone number.


On Aug 28, 2018, at 11:45, Kurt Fankhauser  wrote:

I have had the same personal cell number for almost 10 years now and because of 
things like me calling a client while on the road and them saving my number I 
have a boatload of them that are always texting/calling it whenever they have 
an issue. Its really annoying since I have hired an office assistant and I am 
paying them to answer calls now. I had an outage a month ago and probably had 
20 of the same message from numbers I did not know who they were all asking if 
the internet was down. I am considering changing my personal cell number now 
and keeping the old one and just having it forward to the office number and 
maybe get some sort of text auto reply set up on it to send a message back 
whenever anyone texts it saying that this is an auto response, for support 
issues please call the office number at xxx-xxx-. Then when I get my new 
number I now have a VOIP app that can call out from the cell and make it appear 
like the office number so this issue doesn't happen again.

The only downfall to this is there are a lot of important contacts i have that 
have the cell number that I do need to be in contact with for emergency 
situations. And is anyone doing any sort of SMS messaging for customer service? 
Or should that be avoided?
--
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Re: [AFMUG] Customers wont stop texting personal cell

[Dave]

Thats what I did for a while to get them to call the correct numbers


On 08/28/2018 11:07 AM, Brian Sullivan wrote:
Type up a quick auto reply and save it somewhere on your phone. Next 
time you get one of these texts, reply with your "Auto-reply" and they 
will stop sending you messages.  No one wants to talk to a bot.


On 8/28/2018 10:58 AM, Jeremy wrote:
We use a Google Voice number for outbound calls, and it goes straight 
to a voicemail that states "this number is for outbound technician 
calls only.  For support, please call x".  I never gave out my 
personal cell number, but a few people managed to get it off of 
caller id when I was having Google Voice issues for about a month.  I 
have been slowly steering those customers to another provider because 
they text incessantly.  I just block the number if they call 
inbound.  Call my cell = find a new provider.  It's extreme, I know.


On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes 
> wrote:


I don’t know that I can offer you any advice at this point, but
this is why we all carry a VoIP soft phone on our cell phone, so
we can call customers from the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser
mailto:lists.wavel...@gmail.com>> wrote:
>
> I have had the same personal cell number for almost 10 years
now and because of things like me calling a client while on the
road and them saving my number I have a boatload of them that are
always texting/calling it whenever they have an issue. Its really
annoying since I have hired an office assistant and I am paying
them to answer calls now. I had an outage a month ago and
probably had 20 of the same message from numbers I did not know
who they were all asking if the internet was down. I am
considering changing my personal cell number now and keeping the
old one and just having it forward to the office number and maybe
get some sort of text auto reply set up on it to send a message
back whenever anyone texts it saying that this is an auto
response, for support issues please call the office number at
xxx-xxx-. Then when I get my new number I now have a VOIP app
that can call out from the cell and make it appear like the
office number so this issue doesn't happen again.
>
> The only downfall to this is there are a lot of important
contacts i have that have the cell number that I do need to be in
contact with for emergency situations. And is anyone doing any
sort of SMS messaging for customer service? Or should that be
avoided?
> --
> AF mailing list
> AF@af.afmug.com 
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[Steve Jones]

Im very firm with the customers who call my cell (they have it for the same
reason you state). I dont offer any assistance, just keep directing them to
the office number. They get a little mad, but once they realize they will
get help from the other number they stop and are satisfied. the worst thing
you can do once you commit to getting them to stop is to help at all. That
includes advising them to powercycle, or even answering the question of
whether there are any known outages

On Tue, Aug 28, 2018 at 11:26 AM Dave  wrote:

> Thats what I did for a while to get them to call the correct numbers
>
>
> On 08/28/2018 11:07 AM, Brian Sullivan wrote:
>
> Type up a quick auto reply and save it somewhere on your phone.  Next time
> you get one of these texts, reply with your "Auto-reply" and they will stop
> sending you messages.  No one wants to talk to a bot.
>
> On 8/28/2018 10:58 AM, Jeremy wrote:
>
> We use a Google Voice number for outbound calls, and it goes straight to a
> voicemail that states "this number is for outbound technician calls only.
> For support, please call x".  I never gave out my personal cell number,
> but a few people managed to get it off of caller id when I was having
> Google Voice issues for about a month.  I have been slowly steering those
> customers to another provider because they text incessantly.  I just block
> the number if they call inbound.  Call my cell = find a new provider.  It's
> extreme, I know.
>
> On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes <
> mattli...@rivervalleyinternet.net> wrote:
>
>> I don’t know that I can offer you any advice at this point, but this is
>> why we all carry a VoIP soft phone on our cell phone, so we can call
>> customers from the company phone number.
>>
>> > On Aug 28, 2018, at 11:45, Kurt Fankhauser 
>> wrote:
>> >
>> > I have had the same personal cell number for almost 10 years now and
>> because of things like me calling a client while on the road and them
>> saving my number I have a boatload of them that are always texting/calling
>> it whenever they have an issue. Its really annoying since I have hired an
>> office assistant and I am paying them to answer calls now. I had an outage
>> a month ago and probably had 20 of the same message from numbers I did not
>> know who they were all asking if the internet was down. I am considering
>> changing my personal cell number now and keeping the old one and just
>> having it forward to the office number and maybe get some sort of text auto
>> reply set up on it to send a message back whenever anyone texts it saying
>> that this is an auto response, for support issues please call the office
>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
>> that can call out from the cell and make it appear like the office number
>> so this issue doesn't happen again.
>> >
>> > The only downfall to this is there are a lot of important contacts i
>> have that have the cell number that I do need to be in contact with for
>> emergency situations. And is anyone doing any sort of SMS messaging for
>> customer service? Or should that be avoided?
>> > --
>> > AF mailing list
>> > AF@af.afmug.com
>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>
>
>
>
>
>
> --
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Re: [AFMUG] Customers wont stop texting personal cell

[Adam Moffett]

Yeah that's the root of it.  You have to make it so they don't get help 
when they call you.


What I did in the past is flip on the "hide my caller ID" option on the 
iPhone when I called a customer.  Some people don't answer private 
numbers, but then I just leave a voicemail.  That was their choice, not 
mine.
This doesn't help when the number is already out there, but cuts down on 
dissemination.



On 8/28/2018 1:15 PM, Steve Jones wrote:
Im very firm with the customers who call my cell (they have it for the 
same reason you state). I dont offer any assistance, just keep 
directing them to the office number. They get a little mad, but once 
they realize they will get help from the other number they stop and 
are satisfied. the worst thing you can do once you commit to getting 
them to stop is to help at all. That includes advising them to 
powercycle, or even answering the question of whether there are any 
known outages


On Tue, Aug 28, 2018 at 11:26 AM Dave > wrote:


Thats what I did for a while to get them to call the correct numbers


On 08/28/2018 11:07 AM, Brian Sullivan wrote:

Type up a quick auto reply and save it somewhere on your phone. 
Next time you get one of these texts, reply with your
"Auto-reply" and they will stop sending you messages.  No one
wants to talk to a bot.

On 8/28/2018 10:58 AM, Jeremy wrote:

We use a Google Voice number for outbound calls, and it goes
straight to a voicemail that states "this number is for outbound
technician calls only. For support, please call x".  I never
gave out my personal cell number, but a few people managed to
get it off of caller id when I was having Google Voice issues
for about a month.  I have been slowly steering those customers
to another provider because they text incessantly.  I just block
the number if they call inbound.  Call my cell = find a new
provider.  It's extreme, I know.

On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes
mailto:mattli...@rivervalleyinternet.net>> wrote:

I don’t know that I can offer you any advice at this point,
but this is why we all carry a VoIP soft phone on our cell
phone, so we can call customers from the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser
mailto:lists.wavel...@gmail.com>>
wrote:
>
> I have had the same personal cell number for almost 10
years now and because of things like me calling a client
while on the road and them saving my number I have a
boatload of them that are always texting/calling it whenever
they have an issue. Its really annoying since I have hired
an office assistant and I am paying them to answer calls
now. I had an outage a month ago and probably had 20 of the
same message from numbers I did not know who they were all
asking if the internet was down. I am considering changing
my personal cell number now and keeping the old one and just
having it forward to the office number and maybe get some
sort of text auto reply set up on it to send a message back
whenever anyone texts it saying that this is an auto
response, for support issues please call the office number
at xxx-xxx-. Then when I get my new number I now have a
VOIP app that can call out from the cell and make it appear
like the office number so this issue doesn't happen again.
>
> The only downfall to this is there are a lot of important
contacts i have that have the cell number that I do need to
be in contact with for emergency situations. And is anyone
doing any sort of SMS messaging for customer service? Or
should that be avoided?
> --
> AF mailing list
> AF@af.afmug.com 
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[Brian Webster]

Remember Google Voice also lets you text from a web browser. Get one of those 
numbers and have the ability to on call or office people to answer and reply to 
texts. Texting for support is a nice feature for a company and any tech or 
answering service can log in to the Google Voice account to be able to accept 
and respond. I turned a friend on to this who owns a junkyard, he can now send 
text picture replies of cars/parts back to a person who texts right from their 
workstations where they have all the photos stored and organized on their LAN. 
He used to do that through his cell phone.

 

Kurt if you just start the autoreply message to text to the new Google Voice 
number instead it is a possible solution to your problem without having to 
change your personal number.

 

Another option would be to port your cell number over to Google Voice and get 
yourself a new number. In Google Voice you have options to set up forwarding 
based on hours or pre-screen calls and forward to your new cell to decide if 
you will answer or send it to voice mail. You can also set up a per contact 
rule to ring right through to the forwarding number if you like. A lot of 
flexibility while keeping your old number active. When customer text to your 
old number it would now show up on the web log in rather than your phone.

 

Thank You,

Brian Webster

 

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Steve Jones
Sent: Tuesday, August 28, 2018 1:15 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Customers wont stop texting personal cell

 

Im very firm with the customers who call my cell (they have it for the same 
reason you state). I dont offer any assistance, just keep directing them to the 
office number. They get a little mad, but once they realize they will get help 
from the other number they stop and are satisfied. the worst thing you can do 
once you commit to getting them to stop is to help at all. That includes 
advising them to powercycle, or even answering the question of whether there 
are any known outages

 

On Tue, Aug 28, 2018 at 11:26 AM Dave  wrote:

Thats what I did for a while to get them to call the correct numbers



On 08/28/2018 11:07 AM, Brian Sullivan wrote:

Type up a quick auto reply and save it somewhere on your phone.  Next time you 
get one of these texts, reply with your "Auto-reply" and they will stop sending 
you messages.  No one wants to talk to a bot.

On 8/28/2018 10:58 AM, Jeremy wrote:

We use a Google Voice number for outbound calls, and it goes straight to a 
voicemail that states "this number is for outbound technician calls only.  For 
support, please call x".  I never gave out my personal cell number, but a 
few people managed to get it off of caller id when I was having Google Voice 
issues for about a month.  I have been slowly steering those customers to 
another provider because they text incessantly.  I just block the number if 
they call inbound.  Call my cell = find a new provider.  It's extreme, I know.

 

On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes  
wrote:

I don’t know that I can offer you any advice at this point, but this is why we 
all carry a VoIP soft phone on our cell phone, so we can call customers from 
the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser  wrote:
> 
> I have had the same personal cell number for almost 10 years now and because 
> of things like me calling a client while on the road and them saving my 
> number I have a boatload of them that are always texting/calling it whenever 
> they have an issue. Its really annoying since I have hired an office 
> assistant and I am paying them to answer calls now. I had an outage a month 
> ago and probably had 20 of the same message from numbers I did not know who 
> they were all asking if the internet was down. I am considering changing my 
> personal cell number now and keeping the old one and just having it forward 
> to the office number and maybe get some sort of text auto reply set up on it 
> to send a message back whenever anyone texts it saying that this is an auto 
> response, for support issues please call the office number at xxx-xxx-. 
> Then when I get my new number I now have a VOIP app that can call out from 
> the cell and make it appear like the office number so this issue doesn't 
> happen again.
> 
> The only downfall to this is there are a lot of important contacts i have 
> that have the cell number that I do need to be in contact with for emergency 
> situations. And is anyone doing any sort of SMS messaging for customer 
> service? Or should that be avoided?
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[Rory Conaway]

We have an app on our phone that connects to our office VoIP setup.  When we 
call customers, they see the office number.

Rory

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Brian Webster
Sent: Tuesday, August 28, 2018 11:13 AM
To: 'AnimalFarm Microwave Users Group'
Subject: Re: [AFMUG] Customers wont stop texting personal cell

Remember Google Voice also lets you text from a web browser. Get one of those 
numbers and have the ability to on call or office people to answer and reply to 
texts. Texting for support is a nice feature for a company and any tech or 
answering service can log in to the Google Voice account to be able to accept 
and respond. I turned a friend on to this who owns a junkyard, he can now send 
text picture replies of cars/parts back to a person who texts right from their 
workstations where they have all the photos stored and organized on their LAN. 
He used to do that through his cell phone.

Kurt if you just start the autoreply message to text to the new Google Voice 
number instead it is a possible solution to your problem without having to 
change your personal number.

Another option would be to port your cell number over to Google Voice and get 
yourself a new number. In Google Voice you have options to set up forwarding 
based on hours or pre-screen calls and forward to your new cell to decide if 
you will answer or send it to voice mail. You can also set up a per contact 
rule to ring right through to the forwarding number if you like. A lot of 
flexibility while keeping your old number active. When customer text to your 
old number it would now show up on the web log in rather than your phone.

Thank You,
Brian Webster

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Steve Jones
Sent: Tuesday, August 28, 2018 1:15 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Customers wont stop texting personal cell

Im very firm with the customers who call my cell (they have it for the same 
reason you state). I dont offer any assistance, just keep directing them to the 
office number. They get a little mad, but once they realize they will get help 
from the other number they stop and are satisfied. the worst thing you can do 
once you commit to getting them to stop is to help at all. That includes 
advising them to powercycle, or even answering the question of whether there 
are any known outages

On Tue, Aug 28, 2018 at 11:26 AM Dave 
mailto:dmilho...@wletc.com>> wrote:
Thats what I did for a while to get them to call the correct numbers
On 08/28/2018 11:07 AM, Brian Sullivan wrote:
Type up a quick auto reply and save it somewhere on your phone.  Next time you 
get one of these texts, reply with your "Auto-reply" and they will stop sending 
you messages.  No one wants to talk to a bot.
On 8/28/2018 10:58 AM, Jeremy wrote:
We use a Google Voice number for outbound calls, and it goes straight to a 
voicemail that states "this number is for outbound technician calls only.  For 
support, please call x".  I never gave out my personal cell number, but a 
few people managed to get it off of caller id when I was having Google Voice 
issues for about a month.  I have been slowly steering those customers to 
another provider because they text incessantly.  I just block the number if 
they call inbound.  Call my cell = find a new provider.  It's extreme, I know.

On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wrote:
I don’t know that I can offer you any advice at this point, but this is why we 
all carry a VoIP soft phone on our cell phone, so we can call customers from 
the company phone number.

> On Aug 28, 2018, at 11:45, Kurt Fankhauser 
> mailto:lists.wavel...@gmail.com>> wrote:
>
> I have had the same personal cell number for almost 10 years now and because 
> of things like me calling a client while on the road and them saving my 
> number I have a boatload of them that are always texting/calling it whenever 
> they have an issue. Its really annoying since I have hired an office 
> assistant and I am paying them to answer calls now. I had an outage a month 
> ago and probably had 20 of the same message from numbers I did not know who 
> they were all asking if the internet was down. I am considering changing my 
> personal cell number now and keeping the old one and just having it forward 
> to the office number and maybe get some sort of text auto reply set up on it 
> to send a message back whenever anyone texts it saying that this is an auto 
> response, for support issues please call the office number at xxx-xxx-. 
> Then when I get my new number I now have a VOIP app that can call out from 
> the cell and make it appear like the office number so this issue doesn't 
> happen again.
>
> The only downfall to this is there are a lot of important contacts i have 
> that have the cell numb

Re: [AFMUG] Customers wont stop texting personal cell

[Josh Luthman]

Powercode uses Twilio for SMS.  I don't see why you should avoid it, it's
another medium to connect with customers.

As far as customers calling you direct personally I just ignore it and
handle it when I'm done fixing stuff.  If they want an urgent answer they
can call the main office.  I would start with a voicemail message saying
you'll get back when you can buy for any service issues it is best to call
the office.

Protip:  outgoing outage message when people call in so they know and hang
up before talking to anyone


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser 
wrote:

> I have had the same personal cell number for almost 10 years now and
> because of things like me calling a client while on the road and them
> saving my number I have a boatload of them that are always texting/calling
> it whenever they have an issue. Its really annoying since I have hired an
> office assistant and I am paying them to answer calls now. I had an outage
> a month ago and probably had 20 of the same message from numbers I did not
> know who they were all asking if the internet was down. I am considering
> changing my personal cell number now and keeping the old one and just
> having it forward to the office number and maybe get some sort of text auto
> reply set up on it to send a message back whenever anyone texts it saying
> that this is an auto response, for support issues please call the office
> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
> that can call out from the cell and make it appear like the office number
> so this issue doesn't happen again.
>
> The only downfall to this is there are a lot of important contacts i have
> that have the cell number that I do need to be in contact with for
> emergency situations. And is anyone doing any sort of SMS messaging for
> customer service? Or should that be avoided?
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
>
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Re: [AFMUG] Customers wont stop texting personal cell

[Kurt Fankhauser]

Josh are you using Twilio? I am thinking about integrating it with my
powercode billing server myself

On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman 
wrote:

> Powercode uses Twilio for SMS.  I don't see why you should avoid it, it's
> another medium to connect with customers.
>
> As far as customers calling you direct personally I just ignore it and
> handle it when I'm done fixing stuff.  If they want an urgent answer they
> can call the main office.  I would start with a voicemail message saying
> you'll get back when you can buy for any service issues it is best to call
> the office.
>
> Protip:  outgoing outage message when people call in so they know and hang
> up before talking to anyone
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser <
> lists.wavel...@gmail.com> wrote:
>
>> I have had the same personal cell number for almost 10 years now and
>> because of things like me calling a client while on the road and them
>> saving my number I have a boatload of them that are always texting/calling
>> it whenever they have an issue. Its really annoying since I have hired an
>> office assistant and I am paying them to answer calls now. I had an outage
>> a month ago and probably had 20 of the same message from numbers I did not
>> know who they were all asking if the internet was down. I am considering
>> changing my personal cell number now and keeping the old one and just
>> having it forward to the office number and maybe get some sort of text auto
>> reply set up on it to send a message back whenever anyone texts it saying
>> that this is an auto response, for support issues please call the office
>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
>> that can call out from the cell and make it appear like the office number
>> so this issue doesn't happen again.
>>
>> The only downfall to this is there are a lot of important contacts i have
>> that have the cell number that I do need to be in contact with for
>> emergency situations. And is anyone doing any sort of SMS messaging for
>> customer service? Or should that be avoided?
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>>
> --
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> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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Re: [AFMUG] Customers wont stop texting personal cell

[David Hannum]

At one time, half of Meigs County Ohio had my cell number - made the
mistake of putting it on my business cards.  Everyone thought they had
a Bat phone - had to stop taking calls.  I put a message on there that
directed folks to our office number if they had issues.  If they had a
personal message, go ahead and leave that.   (Amazing how personal
some folks can get when their Internet is down).  Anyway, after about
5 years, I no longer get messages from customers on my phone - except
for an elite few who NEVER throw anything away . . .

Dave Hannum
New Era Broadband
On Wed, Aug 29, 2018 at 9:05 AM Kurt Fankhauser
 wrote:
>
> Josh are you using Twilio? I am thinking about integrating it with my 
> powercode billing server myself
>
> On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman  
> wrote:
>>
>> Powercode uses Twilio for SMS.  I don't see why you should avoid it, it's 
>> another medium to connect with customers.
>>
>> As far as customers calling you direct personally I just ignore it and 
>> handle it when I'm done fixing stuff.  If they want an urgent answer they 
>> can call the main office.  I would start with a voicemail message saying 
>> you'll get back when you can buy for any service issues it is best to call 
>> the office.
>>
>> Protip:  outgoing outage message when people call in so they know and hang 
>> up before talking to anyone
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser  
>> wrote:
>>>
>>> I have had the same personal cell number for almost 10 years now and 
>>> because of things like me calling a client while on the road and them 
>>> saving my number I have a boatload of them that are always texting/calling 
>>> it whenever they have an issue. Its really annoying since I have hired an 
>>> office assistant and I am paying them to answer calls now. I had an outage 
>>> a month ago and probably had 20 of the same message from numbers I did not 
>>> know who they were all asking if the internet was down. I am considering 
>>> changing my personal cell number now and keeping the old one and just 
>>> having it forward to the office number and maybe get some sort of text auto 
>>> reply set up on it to send a message back whenever anyone texts it saying 
>>> that this is an auto response, for support issues please call the office 
>>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app 
>>> that can call out from the cell and make it appear like the office number 
>>> so this issue doesn't happen again.
>>>
>>> The only downfall to this is there are a lot of important contacts i have 
>>> that have the cell number that I do need to be in contact with for 
>>> emergency situations. And is anyone doing any sort of SMS messaging for 
>>> customer service? Or should that be avoided?
>>>
>>> --
>>> AF mailing list
>>> AF@af.afmug.com
>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>>
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
> --
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> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[David Hannum]

One other thing - I use Google Voice - it's free - and you can dial a
number on it.  Google Voice will then call your cell number and then
call the customer so the customer only ever sees the Google Voice
number for you.  You can text over it too.  I NEVER answer a Google
Voice call . . .  VM only . . .

Dave
On Wed, Aug 29, 2018 at 9:16 AM David Hannum  wrote:
>
> At one time, half of Meigs County Ohio had my cell number - made the
> mistake of putting it on my business cards.  Everyone thought they had
> a Bat phone - had to stop taking calls.  I put a message on there that
> directed folks to our office number if they had issues.  If they had a
> personal message, go ahead and leave that.   (Amazing how personal
> some folks can get when their Internet is down).  Anyway, after about
> 5 years, I no longer get messages from customers on my phone - except
> for an elite few who NEVER throw anything away . . .
>
> Dave Hannum
> New Era Broadband
> On Wed, Aug 29, 2018 at 9:05 AM Kurt Fankhauser
>  wrote:
> >
> > Josh are you using Twilio? I am thinking about integrating it with my 
> > powercode billing server myself
> >
> > On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman  
> > wrote:
> >>
> >> Powercode uses Twilio for SMS.  I don't see why you should avoid it, it's 
> >> another medium to connect with customers.
> >>
> >> As far as customers calling you direct personally I just ignore it and 
> >> handle it when I'm done fixing stuff.  If they want an urgent answer they 
> >> can call the main office.  I would start with a voicemail message saying 
> >> you'll get back when you can buy for any service issues it is best to call 
> >> the office.
> >>
> >> Protip:  outgoing outage message when people call in so they know and hang 
> >> up before talking to anyone
> >>
> >>
> >> Josh Luthman
> >> Office: 937-552-2340
> >> Direct: 937-552-2343
> >> 1100 Wayne St
> >> Suite 1337
> >> Troy, OH 45373
> >>
> >> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser 
> >>  wrote:
> >>>
> >>> I have had the same personal cell number for almost 10 years now and 
> >>> because of things like me calling a client while on the road and them 
> >>> saving my number I have a boatload of them that are always 
> >>> texting/calling it whenever they have an issue. Its really annoying since 
> >>> I have hired an office assistant and I am paying them to answer calls 
> >>> now. I had an outage a month ago and probably had 20 of the same message 
> >>> from numbers I did not know who they were all asking if the internet was 
> >>> down. I am considering changing my personal cell number now and keeping 
> >>> the old one and just having it forward to the office number and maybe get 
> >>> some sort of text auto reply set up on it to send a message back whenever 
> >>> anyone texts it saying that this is an auto response, for support issues 
> >>> please call the office number at xxx-xxx-. Then when I get my new 
> >>> number I now have a VOIP app that can call out from the cell and make it 
> >>> appear like the office number so this issue doesn't happen again.
> >>>
> >>> The only downfall to this is there are a lot of important contacts i have 
> >>> that have the cell number that I do need to be in contact with for 
> >>> emergency situations. And is anyone doing any sort of SMS messaging for 
> >>> customer service? Or should that be avoided?
> >>>
> >>> --
> >>> AF mailing list
> >>> AF@af.afmug.com
> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >>>
> >>
> >> --
> >> AF mailing list
> >> AF@af.afmug.com
> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> > --
> > AF mailing list
> > AF@af.afmug.com
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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Re: [AFMUG] Customers wont stop texting personal cell

[James Howard]

Why wouldn't you get a different cell number and port your old cell number over 
to your office?

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of David Hannum
Sent: Wednesday, August 29, 2018 8:17 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] Customers wont stop texting personal cell

At one time, half of Meigs County Ohio had my cell number - made the
mistake of putting it on my business cards. Everyone thought they had
a Bat phone - had to stop taking calls. I put a message on there that
directed folks to our office number if they had issues. If they had a
personal message, go ahead and leave that. (Amazing how personal
some folks can get when their Internet is down). Anyway, after about
5 years, I no longer get messages from customers on my phone - except
for an elite few who NEVER throw anything away . . .

Dave Hannum
New Era Broadband
On Wed, Aug 29, 2018 at 9:05 AM Kurt Fankhauser
<mailto:lists.wavel...@gmail.com%3e> wrote:
>
> Josh are you using Twilio? I am thinking about integrating it with my 
> powercode billing server myself
>
> On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman 
> <mailto:j...@imaginenetworksllc.com%3e> wrote:
>>
>> Powercode uses Twilio for SMS. I don't see why you should avoid it, it's 
>> another medium to connect with customers.
>>
>> As far as customers calling you direct personally I just ignore it and 
>> handle it when I'm done fixing stuff. If they want an urgent answer they can 
>> call the main office. I would start with a voicemail message saying you'll 
>> get back when you can buy for any service issues it is best to call the 
>> office.
>>
>> Protip: outgoing outage message when people call in so they know and hang up 
>> before talking to anyone
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser 
>> <mailto:lists.wavel...@gmail.com%3e> wrote:
>>>
>>> I have had the same personal cell number for almost 10 years now and 
>>> because of things like me calling a client while on the road and them 
>>> saving my number I have a boatload of them that are always texting/calling 
>>> it whenever they have an issue. Its really annoying since I have hired an 
>>> office assistant and I am paying them to answer calls now. I had an outage 
>>> a month ago and probably had 20 of the same message from numbers I did not 
>>> know who they were all asking if the internet was down. I am considering 
>>> changing my personal cell number now and keeping the old one and just 
>>> having it forward to the office number and maybe get some sort of text auto 
>>> reply set up on it to send a message back whenever anyone texts it saying 
>>> that this is an auto response, for support issues please call the office 
>>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app 
>>> that can call out from the cell and make it appear like the office number 
>>> so this issue doesn't happen again.
>>>
>>> The only downfall to this is there are a lot of important contacts i have 
>>> that have the cell number that I do need to be in contact with for 
>>> emergency situations. And is anyone doing any sort of SMS messaging for 
>>> customer service? Or should that be avoided?
>>>
>>> --
>>> AF mailing list
>>> AF@af.afmug.com<mailto:AF@af.afmug.com>
>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>>
>>
>> --
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>> AF@af.afmug.com<mailto:AF@af.afmug.com>
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
> --
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Re: [AFMUG] Customers wont stop texting personal cell

[Seth Mattinen]

On 8/29/18 8:27 AM, James Howard wrote:
Why wouldn’t you get a different cell number and port your old cell 
number over to your office?



Why should I change? They're the ones who suck.

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Re: [AFMUG] Customers wont stop texting personal cell

[James Howard]

Lol.  I was actually responding to David who said at one time half the county 
had his number and called it regularly.  In that case, why not make use of that 
fact and have that number on your office phone system?

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Seth Mattinen
Sent: Wednesday, August 29, 2018 10:32 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] Customers wont stop texting personal cell

On 8/29/18 8:27 AM, James Howard wrote:
> Why wouldn’t you get a different cell number and port your old cell
> number over to your office?


Why should I change? They're the ones who suck.

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Re: [AFMUG] Customers wont stop texting personal cell

[Seth Mattinen]

On 8/29/18 9:47 AM, James Howard wrote:
Lol. I was actually responding to David who said at one time half the 
county had his number and called it regularly.  In that case, why not 
make use of that fact and have that number on your office phone system?





It's a line from a movie.

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Re: [AFMUG] Customers wont stop texting personal cell

[Seth Mattinen]

On 8/29/18 10:03 AM, Seth Mattinen wrote:

On 8/29/18 9:47 AM, James Howard wrote:
Lol. I was actually responding to David who said at one time half the 
county had his number and called it regularly.  In that case, why not 
make use of that fact and have that number on your office phone system?





It's a line from a movie.



https://www.youtube.com/watch?v=ADgS_vMGgzY


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Re: [AFMUG] Customers wont stop texting personal cell

[Jason McKemie]

Great movie.

On Wed, Aug 29, 2018 at 12:15 PM Seth Mattinen  wrote:

> On 8/29/18 10:03 AM, Seth Mattinen wrote:
> > On 8/29/18 9:47 AM, James Howard wrote:
> >> Lol. I was actually responding to David who said at one time half the
> >> county had his number and called it regularly.  In that case, why not
> >> make use of that fact and have that number on your office phone system?
> >>
> >
> >
> > It's a line from a movie.
>
>
> https://www.youtube.com/watch?v=ADgS_vMGgzY
>
>
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Re: [AFMUG] Customers wont stop texting personal cell

[Josh Luthman]

I've got a number but I haven't opted in customers or got anything moving
yet.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 29, 2018 at 9:03 AM, Kurt Fankhauser 
wrote:

> Josh are you using Twilio? I am thinking about integrating it with my
> powercode billing server myself
>
> On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman 
> wrote:
>
>> Powercode uses Twilio for SMS.  I don't see why you should avoid it, it's
>> another medium to connect with customers.
>>
>> As far as customers calling you direct personally I just ignore it and
>> handle it when I'm done fixing stuff.  If they want an urgent answer they
>> can call the main office.  I would start with a voicemail message saying
>> you'll get back when you can buy for any service issues it is best to call
>> the office.
>>
>> Protip:  outgoing outage message when people call in so they know and
>> hang up before talking to anyone
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser <
>> lists.wavel...@gmail.com> wrote:
>>
>>> I have had the same personal cell number for almost 10 years now and
>>> because of things like me calling a client while on the road and them
>>> saving my number I have a boatload of them that are always texting/calling
>>> it whenever they have an issue. Its really annoying since I have hired an
>>> office assistant and I am paying them to answer calls now. I had an outage
>>> a month ago and probably had 20 of the same message from numbers I did not
>>> know who they were all asking if the internet was down. I am considering
>>> changing my personal cell number now and keeping the old one and just
>>> having it forward to the office number and maybe get some sort of text auto
>>> reply set up on it to send a message back whenever anyone texts it saying
>>> that this is an auto response, for support issues please call the office
>>> number at xxx-xxx-. Then when I get my new number I now have a VOIP app
>>> that can call out from the cell and make it appear like the office number
>>> so this issue doesn't happen again.
>>>
>>> The only downfall to this is there are a lot of important contacts i
>>> have that have the cell number that I do need to be in contact with for
>>> emergency situations. And is anyone doing any sort of SMS messaging for
>>> customer service? Or should that be avoided?
>>>
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