Re: [AFMUG] -48 PDU suggestions
Yes, for everyone who has this issue, could you send an email into cust...@packetflux.com. Debbie will be handling these RMA's - she's in the process of finding the affected orders and notifying everyone. Sending a ticket in with which of the following you want us to do, with appropriate addresses and contact information will shorten the process. We're going to offer one of three options (your choice): 1. Send you a picture of the 6 resistors to be removed. These are 1206 surface mount resistors and with a decent soldering iron, come off in about 5 seconds each. (with a really good set of SMD tweezers like we use, it takes even less than that). This wouldn't require any shipping. 2. For non time-critical (I.E. a week or so) and not already installed situations, we'll pay shipping back to us, deinstall the resistors and re-test and return. 3. For already-installed situations, we will cross-ship a replacement. Unfortunately, because we're having to build a set of these for the replacement units (we only have a couple on the shelf), this may not be as fast as #2. -forrest On Mon, Aug 24, 2015 at 1:53 PM, George Skorup geo...@cbcast.com wrote: The two new ones I have are 98352 and 98356. If you could turn them around pretty fast (say a week), then I wouldn't have a problem sending them in to have the component removed and then returned to me so you don't have to build new ones. Whatever you want to do. Do you want me to open a ticket for these? The older one is 98305 with a 23 Sep 2014 birth date and everything appears to be normal. So at least I can get half-way started on my project. I assume the latest firmware fixes the backwards outputs between the software and label on this older hardware too? Haven't tested it yet. On 8/24/2015 2:47 AM, Forrest Christian (List Account) wrote: To anyone seeing the mis-reading voltage issue: Can you let me know the serial numbers of the units seeing this issue? I'm hopeful that they are in the range of 98328 through 98357. It looks like those we built since the last board revision may have an assembly error which is causing this - the pick and place machine was placing some components which should have been 'Do not Populate/Place'. We'll be building a correct batch this week to advance-replace these to fix this issue. The good news is that an earlier unit, *AND* a current revision unit work fine after removing the errant components. Unfortunately, this definitely appears to be a hardware instead of a software issue. I need though to confirm that earlier units (PDU5 serial number before 98328) aren't affected... if anyone is seeing this on a serial number before that number, please let me know. -forrest -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 forre...@imach.com | http://www.packetflux.com http://www.linkedin.com/in/fwchristian http://facebook.com/packetflux http://twitter.com/@packetflux
Re: [AFMUG] -48 PDU suggestions
A close up photo of the components that need to be removed could save some folks time. If you are worried about your ability to remove the components: Many SMT components will come off by just a twist with long nose pliers. If worried about pad and trace damage just use a well tinned iron and smaller components will cling to the soldering iron. From: Forrest Christian (List Account) Sent: Monday, August 24, 2015 1:47 AM To: af Subject: Re: [AFMUG] -48 PDU suggestions To anyone seeing the mis-reading voltage issue: Can you let me know the serial numbers of the units seeing this issue? I'm hopeful that they are in the range of 98328 through 98357. It looks like those we built since the last board revision may have an assembly error which is causing this - the pick and place machine was placing some components which should have been 'Do not Populate/Place'. We'll be building a correct batch this week to advance-replace these to fix this issue. The good news is that an earlier unit, *AND* a current revision unit work fine after removing the errant components. Unfortunately, this definitely appears to be a hardware instead of a software issue. I need though to confirm that earlier units (PDU5 serial number before 98328) aren't affected... if anyone is seeing this on a serial number before that number, please let me know. -forrest On Tue, Aug 18, 2015 at 7:49 PM, Adam Moffett dmmoff...@gmail.com wrote: I'm pretty sure mine were reading the correct voltages until after the software update. Now the 24v input reads 46, and the 48v input reads 61. Hardware or software? Hopefully these can be fixed in software because I need to get them deployed. Does this mean the overcurrent protection won't work right either? These are going to be a long drive away and I don't want to have them not working right and have to go fix them. I'm remembering something... The two new PDUs came with the latest firmware, but I did have to update the 2-relay / 3-switch modules and the older PDU module. Not sure if the old PDU shows the 35 volts now with the updated firmware. I can check again tomorrow. On 8/18/2015 6:51 PM, Forrest Christian (List Account) wrote: I've heard twice now weirdness with that voltage reading.Both in the last week. I haven't had a chance to get it on the bench to test. I'm guessing that I'm reading the wrong adc input somehow. On Aug 18, 2015 4:00 PM, George Skorup geo...@cbcast.com wrote: Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times. -- Forrest Christian CEO, PacketFlux Technologies, Inc. Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 forre...@imach.com | http://www.packetflux.com
Re: [AFMUG] -48 PDU suggestions
To anyone seeing the mis-reading voltage issue: Can you let me know the serial numbers of the units seeing this issue? I'm hopeful that they are in the range of 98328 through 98357. It looks like those we built since the last board revision may have an assembly error which is causing this - the pick and place machine was placing some components which should have been 'Do not Populate/Place'. We'll be building a correct batch this week to advance-replace these to fix this issue. The good news is that an earlier unit, *AND* a current revision unit work fine after removing the errant components. Unfortunately, this definitely appears to be a hardware instead of a software issue. I need though to confirm that earlier units (PDU5 serial number before 98328) aren't affected... if anyone is seeing this on a serial number before that number, please let me know. -forrest On Tue, Aug 18, 2015 at 7:49 PM, Adam Moffett dmmoff...@gmail.com wrote: I'm pretty sure mine were reading the correct voltages until after the software update. Now the 24v input reads 46, and the 48v input reads 61. Hardware or software? Hopefully these can be fixed in software because I need to get them deployed. Does this mean the overcurrent protection won't work right either? These are going to be a long drive away and I don't want to have them not working right and have to go fix them. I'm remembering something... The two new PDUs came with the latest firmware, but I did have to update the 2-relay / 3-switch modules and the older PDU module. Not sure if the old PDU shows the 35 volts now with the updated firmware. I can check again tomorrow. On 8/18/2015 6:51 PM, Forrest Christian (List Account) wrote: I've heard twice now weirdness with that voltage reading.Both in the last week. I haven't had a chance to get it on the bench to test. I'm guessing that I'm reading the wrong adc input somehow. On Aug 18, 2015 4:00 PM, George Skorup geo...@cbcast.com wrote: Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times. -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 forre...@imach.com | http://www.packetflux.com http://www.linkedin.com/in/fwchristian http://facebook.com/packetflux http://twitter.com/@packetflux
Re: [AFMUG] -48 PDU suggestions
The two new ones I have are 98352 and 98356. If you could turn them around pretty fast (say a week), then I wouldn't have a problem sending them in to have the component removed and then returned to me so you don't have to build new ones. Whatever you want to do. Do you want me to open a ticket for these? The older one is 98305 with a 23 Sep 2014 birth date and everything appears to be normal. So at least I can get half-way started on my project. I assume the latest firmware fixes the backwards outputs between the software and label on this older hardware too? Haven't tested it yet. On 8/24/2015 2:47 AM, Forrest Christian (List Account) wrote: To anyone seeing the mis-reading voltage issue: Can you let me know the serial numbers of the units seeing this issue? I'm hopeful that they are in the range of 98328 through 98357. It looks like those we built since the last board revision may have an assembly error which is causing this - the pick and place machine was placing some components which should have been 'Do not Populate/Place'. We'll be building a correct batch this week to advance-replace these to fix this issue. The good news is that an earlier unit, *AND* a current revision unit work fine after removing the errant components. Unfortunately, this definitely appears to be a hardware instead of a software issue. I need though to confirm that earlier units (PDU5 serial number before 98328) aren't affected... if anyone is seeing this on a serial number before that number, please let me know. -forrest
Re: [AFMUG] -48 PDU suggestions
On 8/18/2015 1:51 PM, Adam Moffett wrote: I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it. Try ICT if you want remote meter and switching capabilities. These are the ones I have been using.
Re: [AFMUG] -48 PDU suggestions
How's that working out for you?
bp
part15sbs{at}gmail{dot}com
On 8/18/2015 11:53 AM, Chuck McCown wrote:
(I quit and am trying to remain sober)
Re: [AFMUG] -48 PDU suggestions
A pox on all products containing software... (I quit and am trying to remain sober). -Original Message- From: Adam Moffett Sent: Tuesday, August 18, 2015 12:51 PM To: af@afmug.com Subject: [AFMUG] -48 PDU suggestions I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
If there's a product suggestion in there, I guess I don't see it. :) On 8/18/2015 2:53 PM, Chuck McCown wrote: A pox on all products containing software... (I quit and am trying to remain sober). -Original Message- From: Adam Moffett Sent: Tuesday, August 18, 2015 12:51 PM To: af@afmug.com Subject: [AFMUG] -48 PDU suggestions I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
The pdu was designed to be able to be built for neg48 as well, but relies on expansion bus power to power it. This means that if you reboot the base unit, the pdu and the devices attached to it will also reboot. There are some messy ways we can bring this power in to avoid this. Because of this, we've never officially released the neg48 version of this. Eventually my intent is to add an additional circuit to fix this, but since we've shipped less than 50 of these it isn't a high priority. So, If you want a couple which do neg48 we can build them since it's just a couple of part swaps . Probably would need a week or two. I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
SoI've bought half the units sold? You should look for my email to custsvc from yesterday. I would be looking for 60 units at neg48. On 8/18/2015 5:11 PM, Forrest Christian (List Account) wrote: The pdu was designed to be able to be built for neg48 as well, but relies on expansion bus power to power it. This means that if you reboot the base unit, the pdu and the devices attached to it will also reboot. There are some messy ways we can bring this power in to avoid this. Because of this, we've never officially released the neg48 version of this. Eventually my intent is to add an additional circuit to fix this, but since we've shipped less than 50 of these it isn't a high priority. So, If you want a couple which do neg48 we can build them since it's just a couple of part swaps . Probably would need a week or two. I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
I've heard twice now weirdness with that voltage reading.Both in the last week. I haven't had a chance to get it on the bench to test. I'm guessing that I'm reading the wrong adc input somehow. On Aug 18, 2015 4:00 PM, George Skorup geo...@cbcast.com wrote: Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times. On 8/18/2015 4:54 PM, Forrest Christian (List Account) wrote: If you've bought at least 25, yes. I'm in classes all this week, and wasn't feeling well last night so I shirked my ticket duties last night. I'll try to get back to you tonight after classes. On Aug 18, 2015 2:25 PM, Adam Moffett dmmoff...@gmail.com wrote: SoI've bought half the units sold? You should look for my email to custsvc from yesterday. I would be looking for 60 units at neg48. On 8/18/2015 5:11 PM, Forrest Christian (List Account) wrote: The pdu was designed to be able to be built for neg48 as well, but relies on expansion bus power to power it. This means that if you reboot the base unit, the pdu and the devices attached to it will also reboot. There are some messy ways we can bring this power in to avoid this. Because of this, we've never officially released the neg48 version of this. Eventually my intent is to add an additional circuit to fix this, but since we've shipped less than 50 of these it isn't a high priority. So, If you want a couple which do neg48 we can build them since it's just a couple of part swaps . Probably would need a week or two. I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times. On 8/18/2015 4:54 PM, Forrest Christian (List Account) wrote: If you've bought at least 25, yes. I'm in classes all this week, and wasn't feeling well last night so I shirked my ticket duties last night. I'll try to get back to you tonight after classes. On Aug 18, 2015 2:25 PM, Adam Moffett dmmoff...@gmail.com mailto:dmmoff...@gmail.com wrote: SoI've bought half the units sold? You should look for my email to custsvc from yesterday. I would be looking for 60 units at neg48. On 8/18/2015 5:11 PM, Forrest Christian (List Account) wrote: The pdu was designed to be able to be built for neg48 as well, but relies on expansion bus power to power it. This means that if you reboot the base unit, the pdu and the devices attached to it will also reboot. There are some messy ways we can bring this power in to avoid this. Because of this, we've never officially released the neg48 version of this. Eventually my intent is to add an additional circuit to fix this, but since we've shipped less than 50 of these it isn't a high priority. So, If you want a couple which do neg48 we can build them since it's just a couple of part swaps . Probably would need a week or two. I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
Re: [AFMUG] -48 PDU suggestions
I'm pretty sure mine were reading the correct voltages until after the software update. Now the 24v input reads 46, and the 48v input reads 61. Hardware or software? Hopefully these can be fixed in software because I need to get them deployed. Does this mean the overcurrent protection won't work right either? These are going to be a long drive away and I don't want to have them not working right and have to go fix them. I'm remembering something... The two new PDUs came with the latest firmware, but I did have to update the 2-relay / 3-switch modules and the older PDU module. Not sure if the old PDU shows the 35 volts now with the updated firmware. I can check again tomorrow. On 8/18/2015 6:51 PM, Forrest Christian (List Account) wrote: I've heard twice now weirdness with that voltage reading.Both in the last week. I haven't had a chance to get it on the bench to test. I'm guessing that I'm reading the wrong adc input somehow. On Aug 18, 2015 4:00 PM, George Skorup geo...@cbcast.com mailto:geo...@cbcast.com wrote: Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times.
Re: [AFMUG] -48 PDU suggestions
I'm 99% sure that this reading was working before as well, or at least at some point. I am very particular about checking the overcurrent protection on these so I can pretty much guarantee that is fine. The voltage is sort of a 'bonus feature' so I'm a bit less particular about it - but I know it is on the assembly verification for the product, which probably means that it was working before, and there hasn't been any new pdu's assembled since I updated the firmware. -forrest On Tue, Aug 18, 2015 at 7:49 PM, Adam Moffett dmmoff...@gmail.com wrote: I'm pretty sure mine were reading the correct voltages until after the software update. Now the 24v input reads 46, and the 48v input reads 61. Hardware or software? Hopefully these can be fixed in software because I need to get them deployed. Does this mean the overcurrent protection won't work right either? These are going to be a long drive away and I don't want to have them not working right and have to go fix them. I'm remembering something... The two new PDUs came with the latest firmware, but I did have to update the 2-relay / 3-switch modules and the older PDU module. Not sure if the old PDU shows the 35 volts now with the updated firmware. I can check again tomorrow. On 8/18/2015 6:51 PM, Forrest Christian (List Account) wrote: I've heard twice now weirdness with that voltage reading.Both in the last week. I haven't had a chance to get it on the bench to test. I'm guessing that I'm reading the wrong adc input somehow. On Aug 18, 2015 4:00 PM, George Skorup geo...@cbcast.com wrote: Not to get off topic here, but the two 5ch PDUs I just got show 35.5-ish volts on the master input... with no supply connected. And the status LED doesn't flash like it normally would if it sees no/low voltage on the master. Seems strange. Are these bad or should I just not worry about it? They were both showing that before and after I updated the firmware, BTW. I only have one other one from months ago for a mockup that I never ended up using and it acts normally. It shows like 1.2 volts on the input with nothing feeding it and the status LED does flash 5 or 6 times. -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 forre...@imach.com | http://www.packetflux.com http://www.linkedin.com/in/fwchristian http://facebook.com/packetflux http://twitter.com/@packetflux
Re: [AFMUG] -48 PDU suggestions
If you've bought at least 25, yes. I'm in classes all this week, and wasn't feeling well last night so I shirked my ticket duties last night. I'll try to get back to you tonight after classes. On Aug 18, 2015 2:25 PM, Adam Moffett dmmoff...@gmail.com wrote: SoI've bought half the units sold? You should look for my email to custsvc from yesterday. I would be looking for 60 units at neg48. On 8/18/2015 5:11 PM, Forrest Christian (List Account) wrote: The pdu was designed to be able to be built for neg48 as well, but relies on expansion bus power to power it. This means that if you reboot the base unit, the pdu and the devices attached to it will also reboot. There are some messy ways we can bring this power in to avoid this. Because of this, we've never officially released the neg48 version of this. Eventually my intent is to add an additional circuit to fix this, but since we've shipped less than 50 of these it isn't a high priority. So, If you want a couple which do neg48 we can build them since it's just a couple of part swaps . Probably would need a week or two. I like the packetflux PDU, but I need to switch -48 loads. Does anybody have any suggestions? Forrest.if you make it I will buy it.
